Frequently Asked Questions

Learning Everything You Need To Know Before Your Visit
Being a must see and do attraction in San Francisco, we understand you might have questions about visiting for the first time. We have all the answers you need for planning the ultimate Alcatraz Island adventure.
  • SafeCruise by Alcatraz City Cruises

    At Alcatraz City Cruises, our guests’ well-being is our number one priority. We have proudly implemented new COVID-19 procedures to keep everyone safe & healthy.
  • Purchasing Tickets

    Find out the best way to purchase your Alcatraz City Cruises tickets.
  • Visiting Alcatraz

    Learn more about what to explore when visiting Alcatraz Island.
  • E-Tickets

    Find out how we can save you time by purchasing your ticket online in advance.
  • Customer Service

    Have questions? We have the answers.
  • 3rd Party Tickets

    Providing you more than one way to purchase Alcatraz tickets.
  • Group Tickets

    Learn more about purchasing your group’s tickets before you arrive.
  • Alcatraz Legends & Lore

    Learn more about the legends and stories that occurred at Alcatraz Island.
  • Technical Support

    Do you have a technical issue that you require assistance with? Let us know.