Frequently Asked Questions

BOOKING YOUR CRUISE

How do I make a reservation?

To make a reservation, go to cityexperiences.com. Search by your location and the date you want to cruise. Seats can be reserved with most major credit cards. Reservations can also be made by phone at 888-467-6256. Seats are not held without payment. If you would like to pay in person reservations must be made in person at our ticket booths. Please see our cruise location listed under “Locations and Directions”

How do I use my Hornblower Reward Points?

To make a reservation with your Hornblower Reward Points, please enter them when directed in the reservation screen or for more assistance please contact us at 800-459-8105

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

How do I modify my reservation?

To modify your reservation, go to https://www.cityexperiences.com/account/. Enter your order number and email. Once your reservation loads, you will have the option to add tickets or enhancements, transfer your cruise date, or send your reservation link to family or friends so they may join you on the cruise. Please note when rescheduling your cruise, please refer to “What is Ticket assurance?”

What are my payment options?

We accept most major credit cards. If necessary, you can pay with a personal check or money order by mail. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You can pay with cash at the following locations:

i. Baltimore
ii. Boston
iii. Chicago (Excluding Seadog)
iv. New York
v. Norfolk
vi. Toronto
vii. Philadelphia
viii. San Diego
ix. Washington DC

Can I hold a reservation and pay on board?

No. We do not hold reservations without payment.

I have a gift card/coupon/offer. How do I redeem it?

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on cityexperiences.com

Coupons cannot be added to existing reservations

What happens if it rains or snows?

City Experiences sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

Are there any age restrictions on your cruises?

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. For younger children, please consider either a lunch cruise on the Bateaux or a dinner cruise on our sister ship Spirit Cruises.

Do you offer any discounts for children?

Children 4 to 12 are 40 – 50% off, depending on cruise type and port location.

Do you offer any discounts for Military or Seniors?

Military and Senior discounts are offered on most of our cruises. For more information, please check out our website hornblower.com/search-result/. Search by your location and the date you want to cruise. Reservations can also be made by phone at 800-459-8105.

I purchased tickets through a Military base, Groupon, or Go Card Pass, how do I make my reservation?

When making a reservation with a voucher from one of these companies, go to cityexperiences.com/search-result/. Search by your location and the date you want to cruise. When prompted to enter the voucher code under Coupon/Voucher Code tab.

TICKET ASSURANCE

What is Ticket Assurance?

Ticket Assurance allows you to reschedule or cancel at any time prior to your cruise and receive a full refund, minus the assurance fee. We do not compensate for any late arrivals or no-shows to a cruise, regardless of whether you’ve purchased ticket assurance.

If you choose not to purchase Ticket Assurance our policy is as follows: non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

What is your rescheduling policy when booking with vouchers? (I.e. Groupons, Admiral Passes, Seafarers, Military vouchers)

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

If one or more people in my party are not able to make it or we miss the cruise, will we receive a refund?

Once payment is received, cruises are non-refundable unless ticket assurance is purchased (please see “What is Ticket Assurance?”). We are happy to reschedule your cruise date or issue a gift certificate for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

GRATUITY, TAXES, and FEES

Is gratuity included?

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

What is the Landing Fee?

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

What is administrative fee?

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

What are the other taxes?

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

ONBOARD EXPERIENCE

What is the dress attire for the cruises?

Dinner Cruises: Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises.

Lunch and Brunch Cruises: We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes.

River, Harbor & Whale Watching Tours: Casual attire, such as shorts, and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean.

You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.

What time do I board?

Boarding time is usually 30 minutes prior to departure for all cruises. Please check boarding time when making your reservation.

Is smoking allowed?

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.

Cannabis products are not allowed since we operate under US Coast Guard and Transport Canada regulations.

Is there pre-assigned seating?

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s). Decks are never guaranteed to non-private groups. We assign seats based on needs and capacity for each cruise.

What kind of entertainment is onboard?

City Experiences offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or ask one of our Reservations Agents for more details about the planned entertainment for your specific cruise.

Do you give celebratory announcements onboard?

Our onboard DJ does not offer guest specific announcements. We provide a general celebration announcement for birthdays, anniversaries, and special events.

FOOD AND BEVERAGE OPTIONS

Where can I find the menu for my cruise?

For more information, please check out our website citycruises.com/search-result/. Search by your location, date, and cruise type. Once on the selected cruise, the menu can below the cruise details

Are there vegetarian options available? Can I make a special menu request?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.

Do you offer special dining options for birthdays, anniversaries, and special occasions?

We offer a variety of special enhancements to add to your dining experience. Please ask your Reservations Agent about our celebration packages, food enhancements, balloon or flower bouquets, and our drink packages. These options are also available when booking online. In addition to purchasing enhancements, we are happy to acknowledge all special occasions on board. Please let us know what you’re celebrating and the name(s) of those being honored, and we will be happy to make an announcement during the cruise.

Can I bring my own alcohol to my cruise?

In some cities, guests can bring on a bottle of wine/champagne (NO LIQUOR) on board with them. We charge a corkage fee in order to do this. Bottle must be fully sealed and cannot take it when the leave once opened. Must be something that we do not sell on board.

Cake Policy

Guests are allowed to bring on cakes, must be in a closed, covered container (e.g. cake box) no open cakes will be allowed on premise. Cakes may not be stored in our facilities, must be kept at their table. For more information, please see Locations, Directions, and More

When is food served?

Service begins upon embarking.

Do I need to pre-select the menu before the cruises?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online, or you can ask your Reservations Agent for more details about your specific cruise.

Can I pay with Cash on Board?

You can pay with Cash on board in the following cities:

i. Baltimore
ii. Berkeley
iii. Chicago
iv. Long Beach
v. Newport Beach
vi. Norfolk
vii. Marina Del Rey
viii. Toronto
ix. San Diego
x. San Francisco
xi. Sacramento
xii. Washington DC

GROUPS AND PRIVATE EVENTS

What kind of events can I host on board?

You can host any kind of event on a Hornblower yacht! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information visit https://www.cityexperiences.com/private-events/

Can I book my own private yacht?

Yes, you can charter a yacht for a private event. We have a variety of differently sized boats in our fleet that are perfect for every kind of event.

Do I have to reserve a whole yacht for my event?

You don’t have to reserve a whole yacht for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event.

How much does it cost to host a private event?

a. The cost of your private event varies by the type of yacht you choose the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on how much your event will cost, you can fill out this form or call 1-800-700-0735

DECORATIONS

Can I bring my own decorations?

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our yachts.

What decor does City Experiences provide?

All City Experiences yachts are decorated with linens, votive centerpieces, silver, and china.

ACCESSIBILITY AND SAFETY

Are you regulated by the U.S. Coast Guard and Transport Canada?

Our vessels are all subject to inspections by the U.S. Coast Guard and Transport Canada, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Are life preservers on board?

Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.

Are the vessels handicapped accessible?

We do have accessible yachts in our fleet. However, not all yachts and decks are considered accessible. Please call 800-459-8105 to ensure accessibility for the date you are planning to cruise.

Will I get seasick?

Most of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of several preventative measures that are available to you.

Is there a phone on the boat that receives calls?

City Experiences does not have phones for guests to use. Most cellular services are available on the water as we do not cruise beyond one mile offshore on most of our cruises.

LOCATION, DIRECTIONS, AND MORE

BALTIMORE

Ticket Booth Location: 561 Light St Baltimore, MD 21202

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Harbor Court Garage located next to the Royal Sonesta Hotel

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? Yes

BERKELEY

Ticket Booth Location: Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA 94710

Parking: Hornblower Cruises and Events does not own or operate any parking in the area. Local parking is available across the street on the embankment and along Marina Blvd

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? No

BOSTON

Ticket Booth Locations:
– Spirit of Boston: Commonwealth Pier/200 Seaport Blvd, Boston, MA 02210
– Odyssey Boston: Rowes Wharf/60 Rowes Wharf, Boston, MA 02110

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Seaport Hotel Parking Garage for Spirit of Boston and Rowes Wharf Parking for Odyssey Boston

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? Yes

CHICAGO

Ticket Booth Location:
– Odyssey Chicago River: 455 N. Cityfront Plaza Chicago, IL 60611
– Navy Pier: 600 E Grand Ave Chicago, IL 60611

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at 219/225 E. North Water Street, on the LOWER level for Odyssey Chicago River and 600 E Grand Ave. Chicago, IL 60611 for our Navy Pier Departures. Alternative parking is available at 460 E. Illinois St. and 403 E. Grand Ave. (one block from Navy Pier)

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? On our vessels in our Chicago fleet, we only offer Highchairs

LONG BEACH

Ticket Booth Locations: 100 Aquarium Way, Rainbow Harbor Dock 6A

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available in the Aquarium garage

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

NEWPORT BEACH

Ticket Booth Locations: 2431 W Coast Hwy, Newport Beach, CA 92663

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at 2431 W Coast Hwy, Newport Beach, CA 92663

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

NEW YORK

Ticket Booth Locations:
– Pier 61: Chelsea Piers West 23rd and 12th Ave
– Lincoln Harbor Mariana: 1500 Harbor Blvd, Weehawken, NJ 07086
– Pier 15: 78 South St, New York, NY 10038

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at Pier 61 for our New York Departures, Sheraton Hotel Parking for our Lincoln Harbor Departures, and for Pier 15 there are various parking lots available

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? On our vessels in our New York/New Jersey fleet, we only offer Highchairs

NORFOLK

Ticket Booth Locations: 333 Waterside Dr. Norfolk, VA 23510

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at the Town Point Garage on the corner or Waterside Drive and Main St.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? Yes

MARINA DEL REY

Ticket Booth Locations: 13755 Fiji Way, Marina del Rey, CA 90292

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at Marina Lot 1 at Fisherman’s Village

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

TORONTO

Ticket Booth Locations: 207 Queen’s Quay West, Suite 425, Box 101/Queen’s Quay Terminal Toronto, Ontario, Canada M5j 1A7

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Harbourfront Parking and at 200 Queens Quay.

Cake Policies: Outdoor cakes are not allowed onboard. We offer and sell a Lemon Raspberry cakelet that serves 4-6 guests.

Do you offer Highchairs/Boosters? Yes

PHILADELPHIA

Ticket Booth Locations: 401 S. Columbus Blvd. Philadelphia, PA 19100

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Lombard Circle Parking Lot on Columbus Boulevard and Lombard Circle

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? Yes

SAN DIEGO

Ticket Booth Locations:
– Pier 1: 1800 N Harbor Drive/Grape Street Pier, San Diego, CA 92101
– Pier 2: 970 N. Harbor Dr/Navy Pier, San Diego, CA 92101

Parking: City Experiences does not own or operate any parking lots in the area. Local metered Parking is available for Pier 1 on both sides of North Harbor Drive. For Pier 2, ACE Parking lot on the pier next to the USS Midway Museum

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

SAN FRANCISCO

Ticket Booth Locations: Pier 3, The Embarcadero, SF CA 94111

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Pier 3, The Embarcadero.

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

WASHINGTON D.C.

Ticket Booth Location: 580 Water Street SW, Washington, DC 20024| The Wharf DC

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at The Wharf Parking Garage

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? On our vessels in our DC fleet, we only offer Highchairs

SACRAMENTO

Ticket Booth Locations: 1206 Front St, Sacramento, CA 95814

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Tower Bridge Garage at Front St and Capitol Mall.

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00