Frequently Asked Questions

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City Cruises US

Make & Modify a Reservation

How do I make a reservation?

Your reservations may be made online, over the phone, through our online chat, and in-person at ticket booths at select locations.

 

To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards.

Reservations can also be made by phone at (888) 467-6256 or through our online chat.

If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ.

Full payment is required at the time of reservation.

How do I modify a reservation?

For reservations of 1-19, you can manage your reservation through the My Account page.

Payment & Discounts

How do I pay for my tickets?

We accept most major credit cards for reservations of 1-19 tickets. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.

Please note, full payment is required at the time of reservation.

DO I HAVE TO PAY IN FULL FOR MY RESERVATION?

We accept reservations on an availability basis and full payment is due at the time the reservation is made. We do not hold tickets without payment.

Are there any discounts for children, military, or seniors?

Child Discounts: Children 4 to 12 may cruise at a different rate than Adults depending on cruise type and port location. Children under 4 cruise free in most locations.

Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available. Reservations can also be made by phone with an Excursions Specialist at 800-459-8105 or through online chat

How do I redeem a gift card, coupon, or voucher?

For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section.

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat.

CAN I USE MY GIFT CARD ONBOARD?

Gift cards cannot be used for payment on board. Gift cards can be used to purchase reservations and enhancements online. Please visit the Gift Card page for more information.

Rewards Points

How do I use my City Experiences Rewards points?

To use your City Experiences Rewards points, please sign into your account when prompted during checkout. You can also contact us at 800-459-8105 to book through our Contact Center or chat with us online. Some restrictions apply. Please review the terms and conditions here.

Print or Show Tickets

Do I need to print tickets or show my boarding pass?

Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.

Taxes & Gratuities

What are the fees & gratuities I see on my receipt?

Landing Fee

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

Administrative Fee

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

Taxes

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

Onboard Gratuities

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

Refunds & Cancellations

Cancellations

What is the cancellation policy?

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

My cruise was canceled. Will I get a refund?

In the event your cruise was canceled by City Cruises, you will receive three options sent via email and SMS text message to the number we have on file:

 

Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the difference. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.

Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Gift cards never expire and can be used to book on our website. For more information on gift cards, visit the Gift Card page.

Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.

Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.

Ticket Assurance

What is Ticket Assurance?

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select

cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.

CAN I ADD-ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?

Ticket Assurance must be selected at the time of booking and may not be added post-purchase.

LATE ARRIVALS AND NO-SHOWS

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Vouchers

What is the voucher cancellation policy?

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

Weather

What happens if it rains or snows?

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

Boarding Locations & Times

Is there parking by the cruise boarding location?

Parking varies by port location. Please review the City Cruises US and Canada Port Locations section of the FAQ.

Where's the pier?

Some of our ports have multiple piers – the pier location for your cruise can be found in your confirmation email or in the City Cruises US and Canada Port Locations section of the FAQ.

Where can I find my boarding time?

Your boarding and cruise time are different – most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Pre-Purchase

Can I purchase a beverage package before I cruise? What does it include?

Please check out our enhancement options during the booking process for additional details. Enhancements vary by port.

Age Restrictions

Are there any age restrictions to cruise?

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.

Dress Code

What is the dress code?

RIVER, HARBOR, WHALE WATCHING TOURS & WATER TAXIS

Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers as it may get breezy out on the water.

SIGNATURE BRUNCH, LUNCH & COCKTAIL CRUISES

Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses

SIGNATURE DINNER & PREMIER PRODUCTS

Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

BATEAUX DINNER

Semi-formal dress code: dresses, collared shirts, dress pants and jackets encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

Boarding Policy

What time is boarding?

Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Smoking Policy

Is smoking allowed onboard?

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.

Cannabis products are not allowed as we operate under US Coast Guard and Transport Canada regulations.

Entertainment

What is the onboard entertainment?

City Cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or chat online with one of our Excursion Specialists for more details about the planned entertainment for your specific cruise.

Onboard Seating

Is seating assigned onboard?

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s) if applicable. Decks are never guaranteed for non-private groups. We assign seats based on needs and capacity for each cruise.

Special Occasions

Do you offer special options for Birthdays, Anniversaries or Special Occasions?

We offer a variety of special enhancements to add to your dining experience.
You can review these enhancements at checkout online or through online chat
with an Excursion Specialist. Please ask your Excursion Specialist about our
celebration packages, food enhancements, balloon or flower bouquets, and our
drink packages.
Will you announce my special occasion/celebration onboard?
Our onboard DJ does not offer guest specific announcements. We provide a general celebration announcement for birthdays, anniversaries, and special events.
Cake Policy

Guests are allowed to bring cakes. Cakes must be in a closed, covered container
(e.g. cake box). No open cakes will be allowed on the premises. Cakes may not
be stored in our facilities and must be kept at the guest’s table. For more
information, please see the City Cruises US and Canada Port Locations section of
the FAQ.

DECORATION POLICY

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our vessels.

ONBOARD DECORATION

All City Cruises vessels are decorated with linens, votive centerpieces, silver, and china.

Food & Beverage

Where can I find the menu for my cruise?

For more information, please search by your location, date, and cruise type. Once on the selected cruise, the menu can be found below the cruise details on the webpage.

Do you offer vegetarian or special menu requests?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please indicate this at the time of booking. If you are booking through an Excursion Specialist over the phone or through online chat, please notify the Specialist of any food allergies or other dietary restrictions at the time of booking.

We can accommodate most special dietary needs with advance notice.

When is food served?

Food service for dining cruises begins upon embarking.

Do I need to pre-select my menu before the cruise?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online. If you are booking through an Excursion Specialist over phone or through online chat, you can ask your for more details about your specific cruise.

Can I bring my own food onboard?
No. Outside food is not allowed onboard.
Can I bring my own Alcohol onboard?

Select ports allow bottles of wine or champagne (no liquor) to be brought onboard. A corkage fee will apply which varies by port. Bottles brought onboard must be fully sealed and cannot be taken off the vessel once opened. We reserve the right to refuse to uncork if the bottle is available for sale onboard. For eligible cities and assistance planning, please chat with an Excursion Specialist through our online chat or call our Contact Center at 800-459-8105.

Pets

Are pets allowed onboard?

Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.

Group Reservations

Event Options

What kind of events can I host onboard?

You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.

Private Events

Can I book a private event or charter?

Yes, you can charter a vessel for a private event. We have a variety of boats in our fleet that are perfect for every kind of event.

Do i have to book the whole yacht for my event?

You don’t have to reserve a whole vessel for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event. For more information, visit the Private Events page

Pricing

How much does it cost to host a private event?

The cost of your private event varies by the type of vessel, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on private event pricing, you can fill out the form found on the Private Events page or call our Contact Center at 800-459-8105.

US Coast Guard & Transport Canada

Are you regulated by the U.S. Coast Guard & Transport Canada?

Our vessels are all subject to inspections by the U.S. Coast Guard and Transport Canada, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Wheelchair Accessibility

Are the vessels handicapped accessible?

We do have accessible vessels in our fleet. However, not all vessels and decks are considered accessible. Please call our Contact Center at 800-459-8105 or chat with an Excursion Specialist online to ensure accessibility for the date you are planning to cruise.

Onboard Comfort

Are there life preservers onboard?

Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.

Will I get seasick?

Most of our guests experience no discomfort. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness, take advantage of several preventative measures that are available to you.

Is there a phone on the boat where guests can receive calls?

City Cruises does not have phones for guests to use. Most cellular services are available on the water as we do not cruise beyond one mile offshore on most of our cruises.

BALTIMORE

Ticket Booth Location: 561 Light St Baltimore, MD 21202

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Harbor Court Garage located next to the Royal Sonesta Hotel.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Yes.

BERKELEY

Ticket Booth Location: Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA 94710

Parking: City Cruises does not own or operate any parking in the area. Local parking is available across the street on the embankment and along Marina Blvd

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: No.

BOSTON

Ticket Booth Locations:
– Spirit of Boston: Commonwealth Pier/200 Seaport Blvd, Boston, MA 02210
– Odyssey Boston: Rowes Wharf/60 Rowes Wharf, Boston, MA 02110

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Seaport Hotel Parking Garage for Spirit of Boston and Rowes Wharf Parking for Odyssey Boston.

Cake Policies: Outdoor cakes are not allowed onboard.

Highchairs/booster seats offered: Yes.

CHICAGO

Ticket Booth Locations:

– Odyssey Chicago River: 455 N. Cityfront Plaza Chicago, IL 60611
– Navy Pier: 600 E Grand Ave Chicago, IL 60611

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at 219/225 E. North Water Street, on the LOWER level for Odyssey Chicago River and 600 E Grand Ave. Chicago, IL 60611 for our Navy Pier Departures. Alternative parking is available at 460 E. Illinois St. and 403 E. Grand Ave. (one block from Navy Pier).

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

LONG BEACH

Ticket Booth Location: 100 Aquarium Way, Rainbow Harbor Dock 6A

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available in the Aquarium garage.

Cake Policies: There is an Outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

MARINA DEL REY

Ticket Booth Location: 13755 Fiji Way, Marina del Rey, CA 90292

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at Marina Lot 1 at Fisherman’s Village.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes

NEW YORK/NEW JERSEY

New York

Ticket Booth Locations:
– Pier 61: Chelsea Piers West 23rd and 12th Ave
– Pier 15: 78 South St, New York, NY 10038

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at Pier 61 and 15 for our New York departures.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

   

New Jersey

Ticket Booth Location: Lincoln Harbor Marina, 1500 Harbor Blvd, Weehawken, NJ 07086

   

PARKING INFO FOR CRUISE GUESTS:

Validated Parking Monday – Friday Cruises (Complimentary for Cruise Guests)

Parking available at 1450 Harbor Boulevard, Waterfront Terrace entrance, entrance gate is 1st left as you turn in. Take ticket and park in any space without Reserved signs.

  • Upon entering parking deck, pull a ticket from the machine
  • Save Cruise Ticket/Boarding Pass (QR Code or printed)
  • After cruise, visit Propark office at 1450 Harbor Boulevard for parking validation
  • Present cruise ticket and parking ticket for validation
  • Validated ticket will allow exiting without paying

   

Saturday – Sunday Cruises (Complimentary for Cruise Guests)

  • Parking available at Sheraton Hotel at 500 Harbor Blvd, South Harbor Blvd entrance. Lot is first-come-first serve

For questions, call ProPark’s 24/7 Number: 201-758-5415

Free Parking offered is subject to change per ownership of parking lots – we do not own the parking lots or parking facilities.

   

Paid Parking – lot located directly across the street from the Marina

Current rate: $15.00 for the length of the cruise and $30.00 overnight

For more information: Lincoln Harbor

   

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

NEWPORT BEACH

Ticket Booth Location: 2431 W Coast Hwy, Newport Beach, CA 92663

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at 2431 W Coast Hwy, Newport Beach, CA 92663.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

NORFOLK

Ticket Booth Location: 333 Waterside Dr. Norfolk, VA 23510

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at the Town Point Garage on the corner or Waterside Drive and Main St.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Yes.

PHILADELPHIA

Ticket Booth Location: 401 S. Columbus Blvd. Philadelphia, PA 19100

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Lombard Circle Parking Lot on Columbus Boulevard and Lombard Circle

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Yes.

SACRAMENTO

Ticket Booth Location: 1206 Front St, Sacramento, CA 95814

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Tower Bridge Garage at Front St and Capitol Mall.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

SAN DIEGO

Ticket Booth Locations:
– Pier 1: 1800 N Harbor Drive/Grape Street Pier, San Diego, CA 92101
– Pier 2: 970 N. Harbor Dr/Navy Pier, San Diego, CA 92101

Parking: City Cruises does not own or operate any parking lots in the area. Local metered Parking is available for Pier 1 on both sides of North Harbor Drive. For Pier 2, ACE Parking lot on the pier next to the USS Midway Museum.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

SAN FRANCISCO

Ticket Booth Location: Pier 3, The Embarcadero, SF CA 94111

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Pier 3, The Embarcadero.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

TORONTO

Ticket Booth Location: 207 Queen’s Quay West, Suite 425, Box 101/Queen’s Quay Terminal Toronto, Ontario, Canada M5j 1A7

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Harbourfront Parking and at 200 Queens Quay.

Cake Policies: Outdoor cakes are not allowed onboard. We offer and sell a Lemon Raspberry cakelet that serves 4-6 guests.

Highchairs/booster seats offered: Yes.

WASHINGTON D.C.

Ticket Booth Location: 580 Water Street SW, Washington, DC 20024| The Wharf DC

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at The Wharf Parking Garage.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Highchairs only.

GREATER WASHINGTON AREA: POTOMAC WATER TAXI

Ticket Booth Locations:

– National Harbor: 145 National Plaza, National Harbor, Maryland 20745

– The Wharf: 970 Transit Pier, 950 Wharf St SW

Marina/Dock Locations:

– Alexandria City Marina: 105 North Union Street, Alexandria, VA 22314 (Behind the Torpedo Factory Art Center)

– Georgetown: 3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)

– National Harbor: 145 National Plaza, National Harbor, Maryland 20745 (Near McCormick and Schmick’s Restaurant)

– The Wharf: 970 Transit Pier, 950 Wharf St SW (Drop off address: 950 Maine Ave SW, Washington, DC)

Parking

Alexandria, Virgina

HB Parking | 202-329-6001
115 S Union Street, Alexandria
Daily Parking
300 North Lee Street, Alexandria

Colonial Parking | 202-295-8100
101 North Union Street, Alexandria

Market Square Standard Parking | 703-549-3237
108 N. Fairfax Street, Alexandria

Port of Alexandria | 703-549-1717
210 The Strand, Alexandria

Solo Parking | 703-548-8389
225 South Union Street, Alexandria

Standard Parking | 703-549-3237
220 North Union Street, Alexandria

Thompson’s Alley Standard Parking | 703-504-7427
10 Thompson Alley, Alexandria

GEORGETOWN IN WASHINGTON, D.C.

Park America | 202-338-0368
3000 K Street Northwest Washington D.C., DC 20007

Constitution Parking Inc | 202-298-7733
3217 K Street Northwest Washington D.C., DC 20007

National Harbor, Maryland

Fleet Garage
Entrance on Fleet Street & Potomac Passage
National Harbor, Maryland

Mariner Garage
Entrance on Waterfront Street and Mariner Passage
National Harbor, Maryland

St. George’s Parking Garage
Entrance located on St. Georges Blvd and Waterman Passage
National Harbor, Maryland

Gaylord National Resort And Convention Center

Spaces located at St. George’s Blvd and Waterfront Street

The Wharf

District Wharf Parking Garage
600 Water St SW, Washington, DC 20024*
*New garage off Maine Avenue SW

L’Enfant Plaza Garage
420 10th Street SW

For more info on parking, please visit The Wharf.

POTOMAC WATER TAXI FAQs

HOW SOON SHOULD I BE AT THE DOCK?

Like an airport, one needs a boarding pass to go on the vessel. You must get your ticket from the booth on the dock prior to boarding. Please arrive at the dock 20 – 30 minutes prior to the cruise time to allow enough time.

CAN I BRING MY BIKE ON BOARD?

Yes, you can bring your standard bike aboard select vessels. All of our new water taxis vessels on the Wharf route feature bike racks on board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike.

HOW LONG IS THE WASHINGTON BY MONUMENT CRUISE?

45 minutes each way, just under two hours roundtrip.

WHAT VESSELS ARE ADA ACCESSIBLE?

All Wharf water taxis and the National Harbor Alexandria water taxis are ADA compliant. The Georgetown dock is not ADA accessible.

WHEN WILL YOU POST INFORMATION FOR YOUR 4TH OF JULY FIREWORKS CRUISE?

Our vessels are used for private charters as well as public cruises. If we have a vessel that is not being chartered, we will have a public Fireworks Cruise. We will know closer to the date if we have a vessel available.

CAN I BRING MY BICYCLE ON BOARD?

Yes, you can bring your standard bike aboard select vessels. All of the vessels on the Wharf route feature bike racks on board. Based on the space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike. Subject to the number of passengers on board and number of bikes. Please check with the captain before purchasing a ticket. Commented [BR32]: New section that should be its own section. Should not live inside of Ports/Locations section.

CAN I CHANGE MY WATER TAXI RETURN TRIP HOME?

If you need to change your water taxi return time, you may do so at the ticket booth for no charge as long as space is available. You may also call us at 877-511-2628 to change your return time provided space is available.

I DO NOT HAVE ACCESS TO A PRINTER, HOW CAN I GET MY TICKETS?

As long as you have your transaction number, the ticket seller can pull up your reservation and print the tickets. The transaction number will be located in the subject line of your email confirmation email.

ARE WE ALLOWED TO BRING OUR OWN FOOD ONBOARD?

We don’t allow outside food brought on board any public cruise, however some of our cruises do offer light concessions.

ARE PETS ALLOWED ON THE BOATS?

Sadly, there are too many people with animal allergies to allow pets on our public cruises. The only exception would be for certified service animals or one of our special pet friendly cruises such as the Canine Cruise.

WHAT IF I WANT TO BIKE TO MOUNT VERNON AND THEN RIDE THE BOAT HOME?

Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would not be able to bring your bike down to the boat. We do recommend Bike and Roll. They will rent you a bicycle that you can ride to Mount Vernon and then leave there for them to pick up in a van later. You can then take the boat home from Mt Vernon without the worry of what to do with a bicycle. For more information on bike rentals call 202-842-2453.

WHAT IS THE HOTEL PASS?

A Hotel Pass, provided by hotels in Alexandria, is valid only during the Metro Shutdown period, May 28 – September 8, 2021. A Hotel Pass may be exchanged at the ticket booth for a “Two Day – All Day” Pass. The pass may be used multiple times, for a period of two consecutive days, on any Potomac Water Taxi or Sightseeing Cruise. The Pass holder must visit a kiosk and get a timed ticket for each trip.

WHAT IS THE POTOMAC WATER TAXI – CITY CRUISES CANCELLATION POLICY DUE TO WEATHER?

We go rain or shine; we only cancel when the United States Coast Guard closes the Potomac River.

City Cruises UK

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