Your reservations may be made online, over the phone, through our online chat, and in-person at ticket booths at select locations.

To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards.

Reservations can also be made by phone at (888) 467-6256 or through our online chat.

If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ.

Full payment is required at the time of reservation.

For reservations of 1-19, you can manage your reservation through the My Account page.

We accept most major credit cards for reservations of 1-19 tickets. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.

Please note, full payment is required at the time of reservation.

DO I HAVE TO PAY IN FULL FOR MY RESERVATION?

We accept reservations on an availability basis and full payment is due at the time the reservation is made. We do not hold tickets without payment.

Child Discounts: Children 4 to 12 may cruise at a different rate than Adults depending on cruise type and port location. Children under 4 cruise free in most locations.

Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available. Reservations can also be made by phone with an Excursions Specialist at 800-459-8105 or through online chat

For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section.

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat.

CAN I USE MY GIFT CARD ONBOARD?

Gift cards cannot be used for payment on board. Gift cards can be used to purchase reservations and enhancements online. Please visit the Gift Card page for more information.

To use your City Experiences Rewards points, please sign into your account when prompted during checkout. You can also contact us at 800-459-8105 to book through our Contact Center or chat with us online. Some restrictions apply. Please review the terms and conditions here.

Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.

Landing Fee

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

Administrative Fee

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

Taxes

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

Onboard Gratuities

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

In the event your cruise was canceled by City Cruises, you will receive three options sent via email and SMS text message to the number we have on file:

Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the difference. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.

Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Gift cards never expire and can be used to book on our website. For more information on gift cards, visit the Gift Card page.

Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.

Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select

cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.

CAN I ADD-ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?

Ticket Assurance must be selected at the time of booking and may not be added post-purchase.

LATE ARRIVALS AND NO-SHOWS

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.

RIVER, HARBOR, WHALE WATCHING TOURS & WATER TAXIS

Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers as it may get breezy out on the water.

SIGNATURE BRUNCH, LUNCH & COCKTAIL CRUISES

Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses

SIGNATURE DINNER & PREMIER PRODUCTS

Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

BATEAUX DINNER

Semi-formal dress code: dresses, collared shirts, dress pants and jackets encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.

Cannabis products are not allowed as we operate under US Coast Guard and Transport Canada regulations.

City Cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or chat online with one of our Excursion Specialists for more details about the planned entertainment for your specific cruise.

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s) if applicable. Decks are never guaranteed for non-private groups. We assign seats based on needs and capacity for each cruise.

Will you announce my special occasion/celebration onboard?

Cake Policy

Guests are allowed to bring cakes. Cakes must be in a closed, covered container
(e.g. cake box). No open cakes will be allowed on the premises. Cakes may not
be stored in our facilities and must be kept at the guest’s table. For more
information, please see the City Cruises US and Canada Port Locations section of
the FAQ.

DECORATION POLICY

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our vessels.

ONBOARD DECORATION

All City Cruises vessels are decorated with linens, votive centerpieces, silver, and china.

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please indicate this at the time of booking. If you are booking through an Excursion Specialist over the phone or through online chat, please notify the Specialist of any food allergies or other dietary restrictions at the time of booking.

We can accommodate most special dietary needs with advance notice.

When is food served?

Food service for dining cruises begins upon embarking.

Do I need to pre-select my menu before the cruise?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online. If you are booking through an Excursion Specialist over phone or through online chat, you can ask your for more details about your specific cruise.

Can I bring my own food onboard?

Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.

You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.

Yes, you can charter a vessel for a private event. We have a variety of boats in our fleet that are perfect for every kind of event.

Do i have to book the whole yacht for my event?

You don’t have to reserve a whole vessel for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event. For more information, visit the Private Events page

The cost of your private event varies by the type of vessel, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on private event pricing, you can fill out the form found on the Private Events page or call our Contact Center at 800-459-8105.