Your reservations may be made online, over the phone, and in-person at ticket booths at select locations.

To make an online reservation, go to https://www.cityexperiences.com. Search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards.

Reservations can also be made by phone at (888) 467-6256.

If you would like to pay in person, reservations must be made on location at our ticket booths. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see our port locations listed under “Locations and Directions”.

Reservations are not held without payment.

We accept most major credit cards. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.

*Please note, we do not hold reservations without payment

Discounts

Child Discounts: Children 4 to 12 are 40 – 50% off, depending on cruise type and port location. Children under 4 cruise free in most locations.

Military and Senior Discounts: Military & Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate. Reservations can also be made by phone at 800-459-8105.

Do I have to pay in full for my reservation?

We accept reservations on an availability basis and reservations are not confirmed until payment is received in full.

For online reservations, go to https://www.cityexperiences.com. Search by your location and the date you want to cruise. When prompted to enter the voucher code under Coupon/Voucher Code tab.

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on cityexperiences.com

Can I use my gift card onboard?

Gift cards may not be used as onboard payment, but may be used to purchase reservations and enhancements online.

To make a reservation with your Hornblower Reward Points, please enter them when directed in the reservation screen at check-out or contact us at 800-459-8105 for additional assistance.

Tickets are not required for boarding. When boarding, please check in with your confirmation number and the last name that is on your reservation.

Landing Fee

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

Administrative Fee

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

Taxes

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

Onboard Gratuities

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

Can I add-on Ticket Assurance after I purchase my Cruise?

Ticket assurance must be selected at time of booking and may not be added post-purchase.

Late arrivals and no-shows

In the event your cruise was canceled by City Cruises, you will receive three options sent to via email and SMS text message to the number we have on file:

Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the different. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.

Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Please note, gift cards never expire and can be used to book on our website at www.cityexperiences.com.

Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.

Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

City Experiences sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.

Dinner

Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises.

Lunch and Brunch Cruises

We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes.

River, Harbor & Whale Watching Tours

Casual attire, such as shorts, and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean. You may find that some guests are dressed more formally, especially those celebrating special occasions.

However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.

Boarding time is usually 30 minutes prior to departure for all cruises. Please check boarding time when making your reservation.

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.

Cannabis products are not allowed since we operate under US Coast Guard and Transport Canada regulations.

City Experiences offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or ask one of our Reservations Agents for more details about the planned entertainment for your specific cruise.

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s). Decks are never guaranteed to non-private groups. We assign seats based on needs and capacity for each cruise.

Will you announce my special occasion/celebration onboard?

Cake Policy

Guests are allowed to bring on cakes, must be in a closed, covered container (e.g. cake box) no open cakes will be allowed on premise. Cakes may not be stored in our facilities, must be kept at their table. For more information, please see Locations, Directions, and More.

DECORATION POLICY

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our yachts.

ONBOARD DECORATION

All City Experiences yachts are decorated with linens, votive centerpieces, silver, and china.

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.

When is food served?

Food service for dining cruises begins upon embarking

Do I need to pre-select my menu before the cruise?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online, or you can ask your Reservations Agent for more details about your specific cruise.

Can I bring my own food onboard?

Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.

You can host any kind of event on a Hornblower yacht! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information visit https://www.cityexperiences.com/private-events/

Yes, you can charter a yacht for a private event. We have a variety of differently sized boats in our fleet that are perfect for every kind of event.

Do i have to book the whole yacht for my event?

You don’t have to reserve a whole yacht for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event.

The cost of your private event varies by the type of yacht you choose the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on how much your event will cost, you can fill out this form call 1-800-700-0735.

Please visit our SafeCruise webpage to see your local boarding requirements & see what our onboard crew is doing to keep all of our guests safe: https://www.cityexperiences.com/safecruise/.