Frequently Asked Questions

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Make & Modifying a Reservation

How do I make a reservation?

Your reservations may be made online, over the phone, and in-person at ticket booths at select locations.

 

To make an online reservation, go to https://www.cityexperiences.com. Search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards.

Reservations can also be made by phone at (888) 467-6256.

If you would like to pay in person, reservations must be made on location at our ticket booths. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see our port locations listed under “Locations and Directions”.

Reservations are not held without payment.

Prices & Discounts

How do I pay for my tickets?

We accept most major credit cards. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.

*Please note, we do not hold reservations without payment

Discounts

Child Discounts: Children 4 to 12 are 40 – 50% off, depending on cruise type and port location. Children under 4 cruise free in most locations.

Military and Senior Discounts: Military & Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate. Reservations can also be made by phone at 800-459-8105.

Do I have to pay in full for my reservation?

We accept reservations on an availability basis and reservations are not confirmed until payment is received in full.

How do I redeem a Gift Card/ Coupon/ Voucher?

For online reservations, go to https://www.cityexperiences.com. Search by your location and the date you want to cruise. When prompted to enter the voucher code under Coupon/Voucher Code tab.

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on cityexperiences.com

Can I use my gift card onboard?

Gift cards may not be used as onboard payment, but may be used to purchase reservations and enhancements online.

Use Points

How do I use my Hornblower Reward Points?

To make a reservation with your Hornblower Reward Points, please enter them when directed in the reservation screen at check-out or contact us at 800-459-8105 for additional assistance.

Print or Show Tickets

How do I print tickets or show my boarding pass?

Tickets are not required for boarding. When boarding, please check in with your confirmation number and the last name that is on your reservation.

Taxes & Gratuities

What are the fees & gratuities I see on my receipt?

Landing Fee

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

Administrative Fee

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

Taxes

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

Onboard Gratuities

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

Refunds & Cancellations

Cancellation Policy

What is the cancellation policy?

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

Ticket Assurance

What is Ticket Assurance?

Can I add-on Ticket Assurance after I purchase my Cruise?

Ticket assurance must be selected at time of booking and may not be added post-purchase.

Late arrivals and no-shows

Once payment is received, cruises are non-refundable unless ticket assurance is purchased (please see “What is Ticket Assurance?”). We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Vouchers

My cruise was canceled. Will I get a refund?

In the event your cruise was canceled by City Cruises, you will receive three options sent to via email and SMS text message to the number we have on file:

 

Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the different. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.

Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Please note, gift cards never expire and can be used to book on our website at www.cityexperiences.com.

Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.

Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.

Voucher cancellations

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

Weather

What happens if it rains or snows?

City Experiences sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

Boarding Locations & Times

Is there parking by the cruise boarding location?

Parking varies by Port location. Please call us for more specific parking locations.

Where's the pier?

Some of our ports have multiple piers – the pier location for your cruise can be found in your confirmation email, or lower down the page for US and Canada locations. UK pier information and locations can be found under the UK FAQs section lower down the page.

Where can I find my boarding time?

Your boarding and cruise time are different – most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Pre-Purchase

Can I purchase a beverage package before I cruise? What does it include?

Please check out our enhancement options during the booking process for additional details. Enhancements vary by Port.

Your Boat

Can I see my boat online before I book?

Our vessels are listed on each port’s “fleet” page, which can be found from our main top navigation.

Age Restrictions

Are there any age restrictions to cruise?

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.

Dress Code

What is the dress code?

Dinner

Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises.

Lunch and Brunch Cruises

We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes.

River, Harbor & Whale Watching Tours

Casual attire, such as shorts, and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean. You may find that some guests are dressed more formally, especially those celebrating special occasions.

However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.

Boarding Policy

What time is boarding?

Boarding time is usually 30 minutes prior to departure for all cruises. Please check boarding time when making your reservation.

Smoking Policy

Is smoking allowed onboard?

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.

Cannabis products are not allowed since we operate under US Coast Guard and Transport Canada regulations.

Entertainment

What is the onboard entertainment?

City Experiences offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or ask one of our Reservations Agents for more details about the planned entertainment for your specific cruise.

Onboard Seating

Is seating assigned onboard?

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s). Decks are never guaranteed to non-private groups. We assign seats based on needs and capacity for each cruise.

Special Occasions

Do you offer special options for Birthdays, Anniversaries or Special Occasions?

We offer a variety of special enhancements to add to your dining experience. Please ask your Reservations Agent about our celebration packages, food enhancements, balloon or flower bouquets, and our drink packages. These options are also available when booking online. In addition to purchasing enhancements, we are happy to acknowledge all special occasions on board. Please let us know what you’re celebrating and the name(s) of those being honored, and we will be happy to make an announcement during the cruise.
Will you announce my special occasion/celebration onboard?
Our onboard DJ does not offer guest specific announcements. We provide a general celebration announcement for birthdays, anniversaries, and special events.
Cake Policy

Guests are allowed to bring on cakes, must be in a closed, covered container (e.g. cake box) no open cakes will be allowed on premise. Cakes may not be stored in our facilities, must be kept at their table. For more information, please see Locations, Directions, and More.

DECORATION POLICY

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our yachts.

ONBOARD DECORATION

All City Experiences yachts are decorated with linens, votive centerpieces, silver, and china.

Food & Beverage

Where can I find the menu for my cruise?

For more information, please check out our website www.cityexperiences.com. Search by your location, date, and cruise type. Once on the selected cruise, the menu can be found below the cruise details on the webpage.

Do you offer vegetarian or special menu requests?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.

When is food served?

Food service for dining cruises begins upon embarking

Do I need to pre-select my menu before the cruise?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online, or you can ask your Reservations Agent for more details about your specific cruise.

Can I bring my own food onboard?
No, outside food is not allowed onboard.
Can I bring my own Alcohol onboard?

Select ports allow bottles of wine or champagne to be brought onboard. A corkage fee will apply, which may range from $26-$40 per bottle. Bottles brought onboard must be fully sealed and cannot be taken once opened off the ship.

In select cities, guests may bring a bottle of wine/champagne only (NO LIQUOR) on board with them. We charge a corkage fee per bottle upon opening table-side. Bottle must be fully sealed and cannot be removed from the vessel once opened. We reserve the right to refuse to uncork if bottle is available for sale onboard.

For eligible cities and assistance planning, please call our contact center: (800) 459- 8105. Please note this option is not available in all cities. Please call the call center number above to confirm local participation in this policy and local uncorking fees.

Pets

Are pets allowed onboard?

Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.

Group Reservations

Event Options

What kind of events can I host onboard?

You can host any kind of event on a Hornblower yacht! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information visit https://www.cityexperiences.com/private-events/

Private Yachts

Can I book a private yacht?

Yes, you can charter a yacht for a private event. We have a variety of differently sized boats in our fleet that are perfect for every kind of event.

Do i have to book the whole yacht for my event?

You don’t have to reserve a whole yacht for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event.

Pricing

How much does it cost to host a private event?

The cost of your private event varies by the type of yacht you choose the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on how much your event will cost, you can fill out this form call 1-800-700-0735.

Covid-19

Do I need to be vaccinated against Covid-19 to cruise?

Please visit our SafeCruise webpage to see your local boarding requirements & see what our onboard crew is doing to keep all of our guests safe: https://www.cityexperiences.com/safecruise/.

US Coast Guard & Transport Canada

Are you regulated by the U.S. Coast Guard & Transport Canada?

Our vessels are all subject to inspections by the U.S. Coast Guard and Transport Canada, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Wheelchair Accessibility

Are the vessels handicapped accessible?

We do have accessible yachts in our fleet. However, not all yachts and decks are considered accessible. Please call 800-459-8105 to ensure accessibility for the date you are planning to cruise.

Onboard Comfort

Are there life preservers onboard?

Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.

Will I get Seasick?

Most of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of several preventative measures that are available to you.

Is there a phone on the boat where guests can receive calls?

City Experiences does not have phones for guests to use. Most cellular services are available on the water as we do not cruise beyond one mile offshore on most of our cruises.

UK FAQs

BALTIMORE

Ticket Booth Location: 561 Light St Baltimore, MD 21202

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Harbor Court Garage located next to the Royal Sonesta Hotel

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? Yes

BERKELEY

Ticket Booth Location: Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA 94710

Parking: Hornblower Cruises and Events does not own or operate any parking in the area. Local parking is available across the street on the embankment and along Marina Blvd

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? No

BOSTON

Ticket Booth Locations:
– Spirit of Boston: Commonwealth Pier/200 Seaport Blvd, Boston, MA 02210
– Odyssey Boston: Rowes Wharf/60 Rowes Wharf, Boston, MA 02110

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Seaport Hotel Parking Garage for Spirit of Boston and Rowes Wharf Parking for Odyssey Boston

Cake Policies: Outdoor cakes are not allowed onboard.

Do you offer Highchairs/Boosters? Yes

CHICAGO

Ticket Booth Location:
– Odyssey Chicago River: 455 N. Cityfront Plaza Chicago, IL 60611
– Navy Pier: 600 E Grand Ave Chicago, IL 60611

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at 219/225 E. North Water Street, on the LOWER level for Odyssey Chicago River and 600 E Grand Ave. Chicago, IL 60611 for our Navy Pier Departures. Alternative parking is available at 460 E. Illinois St. and 403 E. Grand Ave. (one block from Navy Pier)

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? On our vessels in our Chicago fleet, we only offer Highchairs

LONG BEACH

Ticket Booth Locations: 100 Aquarium Way, Rainbow Harbor Dock 6A

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available in the Aquarium garage

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

MARINA DEL REY

Ticket Booth Locations: 13755 Fiji Way, Marina del Rey, CA 90292

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at Marina Lot 1 at Fisherman’s Village

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

NEW YORK

Ticket Booth Locations:
– Pier 61: Chelsea Piers West 23rd and 12th Ave
– Pier 15: 78 South St, New York, NY 10038

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at Pier 61 and 15 for our New York Departures

New Jersey | Lincoln Harbor Departures 

– Lincoln Harbor Marina: 1500 Harbor Blvd, Weehawken, NJ 07086

Parking: Cruise guests are asked to park at following locations depending on day of the week and time of the day:

  • Saturday and Sunday cruises: park at the Sheraton parking lot. The Parking Attendant will issue a parking voucher, and Propark will validate.
  • Weekday daytime cruises (Monday -Friday only, guests to be out by 6 pm): park at the Sheraton parking lot. The Harvard guard will issue a parking voucher, and Propark will validate.
  • Weekday night cruises (Monday-Friday night only): park at the Propark, at 1450 parking deck, pull the parking ticket from the machine upon entry (the entrance is located off Waterfront Terrace). After the cruise, to validate the parking ticket, stop at Propark booth located at the 1450 parking deck and present the cruise voucher. Propark representative will place a validation sticker on your parking ticket. To exit, insert validated ticket into the machine at the exit gate.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? On our vessels in our New York/New Jersey fleet, we only offer Highchairs

NEWPORT BEACH

Ticket Booth Locations: 2431 W Coast Hwy, Newport Beach, CA 92663

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at 2431 W Coast Hwy, Newport Beach, CA 92663

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

NORFOLK

Ticket Booth Locations: 333 Waterside Dr. Norfolk, VA 23510

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is located at the Town Point Garage on the corner or Waterside Drive and Main St.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? Yes

PHILADELPHIA

Ticket Booth Locations: 401 S. Columbus Blvd. Philadelphia, PA 19100

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Lombard Circle Parking Lot on Columbus Boulevard and Lombard Circle

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Do you offer Highchairs/Boosters? Yes

SACRAMENTO

Ticket Booth Locations: 1206 Front St, Sacramento, CA 95814

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Tower Bridge Garage at Front St and Capitol Mall.

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

SAN DIEGO

Ticket Booth Locations:
– Pier 1: 1800 N Harbor Drive/Grape Street Pier, San Diego, CA 92101
– Pier 2: 970 N. Harbor Dr/Navy Pier, San Diego, CA 92101

Parking: City Experiences does not own or operate any parking lots in the area. Local metered Parking is available for Pier 1 on both sides of North Harbor Drive. For Pier 2, ACE Parking lot on the pier next to the USS Midway Museum

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

Highchairs/Boosters: Yes

SAN FRANCISCO

Ticket Booth Locations: Pier 3, The Embarcadero, SF CA 94111

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Pier 3, The Embarcadero.

Cake Policies: Outside Dessert Service/Cake cutting fee Per Person Charge $1.50-$3.00

TORONTO

Ticket Booth Locations: 207 Queen’s Quay West, Suite 425, Box 101/Queen’s Quay Terminal Toronto, Ontario, Canada M5j 1A7

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at Harbourfront Parking and at 200 Queens Quay.

Cake Policies: Outdoor cakes are not allowed onboard. We offer and sell a Lemon Raspberry cakelet that serves 4-6 guests.

Do you offer Highchairs/Boosters? Yes

WASHINGTON D.C.

Ticket Booth Location: 580 Water Street SW, Washington, DC 20024| The Wharf DC

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available at The Wharf Parking Garage

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Do you offer Highchairs/Boosters? On our vessels in our DC fleet, we only offer Highchairs

GREATER WASHINGTON AREA: POTOMAC WATER TAXI

Ticket Booth Locations:
– National Harbor: 145 National Plaza, National Harbor, Maryland 20745
– The Wharf: 970 Transit Pier, 950 Wharf St SW

Parking: City Experiences does not own or operate any parking lots in the area. Local Parking is available for National Harbor at Fleet Garage, Mariner Garage, St. George’s Parking Garage, and Gaylord National Resort And Convention Center. For The Wharf, District Wharf Parking Garage and L’Enfant Plaza Garage.

How soon should I be at the dock?

Like an airport; one needs a boarding pass to go on the vessel; you must get your ticket from the booth on the dock prior to boarding. Please arrive at the dock 20 – 30 minutes prior to the cruise time to allow enough time.

What is the address of Alexandria City Marina?

105 North Union Street, Alexandria, VA 22314 (Behind the Torpedo Factory Art Center)

What is the address of the Georgetown Dock?

3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)

What is the address for the National Harbor Dock?

145 National Plaza, National Harbor, MD 20745 (near McCormick and Schmick’s Restaurant)

What is the address for the Wharf Dock?

Drop-Off Address: 950 Maine Ave SW, Washington, DC
Dock Address: Transit Pier, 950 Wharf St SW

Is there parking at the Dock?

Yes, please see Parking information above.

Can I bring my bike aboard?

Yes, you can bring your standard bike aboard select vessels. All of our new water taxis vessels on the Wharf route feature bike racks on-board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike.

How long is the Washington by Monuments cruise?

45 minutes each way, just under two hours roundtrip.

What vessels are ADA accessible?

All Wharf Water Taxis, and the National Harbor Alexandria Water Taxi are ADA compliant. The Georgetown dock is not ADA accessible.

When will you post information for your 4th of July Fireworks cruise?

Our boats are used for private charters as well as public cruises, if we have a boat that is not being chartered we will have a public Fireworks Cruise. We will know closer to the date if we have a boat available.

Can I change my water taxi return trip home?

If you need to change your water taxi return time, you may do so at the ticket booth for no charge as long as space is available. You may also call us at 877-511-2628 to change your return time provided space is available.

I do not have access to a printer, how can I get my tickets?

As long as you have your transaction number, the ticket seller can pull up your reservation and print the tickets. The transaction number will be located in the subject line of your email confirmation email.

Are we allowed to bring our own food onboard?

We don’t allow outside food brought on board any public cruise, however some of our cruises do offer light concessions.

Are pets allowed on the boats?

Sadly, there are too many people with animal allergies to allow pets on our public cruises. The only exception would be for certified service animals or one of our special pet friendly cruises such as the Canine Cruise

What if I want to bike to Mount Vernon and then ride the boat home?

Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would not be able to bring your bike down to the boat. We do recommend Bike and Roll. They will rent you a bicycle that you can ride to Mount Vernon and then leave there for them to pick up in a van later. You can then take the boat home from Mt Vernon without the worry of what to do with a bicycle. For more information on bike rentals call 202-842-2453.

What is the Potomac Water Taxi – City Cruises cancellation policy due to weather?

We go rain or shine, we only cancel when the United States Coast Guard closes the Potomac River.

POTOMAC WATER TAXI COMMUTER FAQs

What is the Hotel Pass?

A Hotel Pass, provided by hotels in Alexandria, is valid only during the Metro Shutdown period, May 28 – September 8, 2021. A Hotel Pass may be exchanged at the ticket booth for a “Two Day – All Day” Pass. The pass may be used multiple times, for a period of two consecutive days, on any Potomac Riverboat Company Water Taxi or Sightseeing cruise. The Pass holder must visit a kiosk and get a timed ticket for each trip.

Can I use my transit benefits to purchase a Commuter Pass?

Yes, a valid Transit Benefits debit card may be used for purchasing the Commuter pass.

Can I use a VIP voucher or Big Bus tickets or other third-party tickets, E.G. Viator, Old Town Trolley, or Smart Destinations to get a Commuter ticket or a Commuter pass?

No. Third-party and Partner tickets may not be used to exchange or purchase Commuter Tickets or Commuter Passes.

Is the Commuter Water Taxi service available all year?

No. Currently, the Commuter Water Taxi Service is only scheduled to operate during the Metro Shutdown, May 28 through September 8 only.

Can I bring my bicycle on-board?

Yes, you can bring your standard bike aboard select vessels. All of boats on Wharf route feature bike racks on-board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike. Subject to the number of passengers on-board and number of bikes. Please check with the captain before purchasing ticket.

Can I use the Commuter Pass on weekends (Saturday and/or Sunday)?

The Commuter Pass may be used on Saturday and Sunday. The Commuter Pass is valid on all seven (7) days of the week (Monday – Sunday). Please disregard the notation on the Commuter Pass that limits usage to Monday through Friday.

Can I use my Commuter Pass on the Monuments Boat?

Yes, the Alexandria to Georgetown boat can be considered a water taxi and is valid with the Commuter Pass.

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