City Experiences FAQs

Frequently Asked Questions

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City Cruises US

Make & Modify a Reservation

How do I make a reservation?

Your reservations may be made online, over the phone, through our online chat, and in-person at ticket booths at select locations.

 

To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards.

Reservations can also be made by phone at (888) 467-6256 or through our online chat.

If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ.

Full payment is required at the time of reservation.

How do I modify a reservation?

For reservations of 1-19, you can manage your reservation through the My Account page.

Payment & Discounts

How do I pay for my tickets?

We accept most major credit cards for reservations of 1-19 tickets. Please call our reservations department at 888-467-6256 for more information.

Can I pay with cash?

You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.

Please note, full payment is required at the time of reservation.

DO I HAVE TO PAY IN FULL FOR MY RESERVATION?

We accept reservations on an availability basis and full payment is due at the time the reservation is made. We do not hold tickets without payment.

Are there any discounts for children, military, or seniors?

Child Discounts: Children 4 to 12 may cruise at a different rate than Adults depending on cruise type and port location. Children under 4 cruise free in most locations.

Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available. Reservations can also be made by phone with an Excursions Specialist at 800-459-8105 or through online chat

How do I redeem a gift card, coupon, or voucher?

For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section.

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat.

CAN I USE MY GIFT CARD ONBOARD?

Gift cards cannot be used for payment on board. Gift cards can be used to purchase reservations and enhancements online. Please visit the Gift Card page for more information.

Rewards Points

How do I use my City Experiences Rewards points?

To use your City Experiences Rewards points, please sign into your account when prompted during checkout. You can also contact us at 800-459-8105 to book through our Contact Center or chat with us online. Some restrictions apply. Please review the terms and conditions here.

Print or Show Tickets

Do I need to print tickets or show my boarding pass?

Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.

Taxes & Gratuities

What are the fees & gratuities I see on my receipt?

Landing Fee

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

Administrative Fee

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

Taxes

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

Onboard Gratuities

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

Refunds & Cancellations

Cancellations

What is the cancellation policy?

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

My cruise was canceled. Will I get a refund?

In the event your cruise was canceled by City Cruises, you will receive three options sent via email and SMS text message to the number we have on file:

 

Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the difference. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.

Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Gift cards never expire and can be used to book on our website. For more information on gift cards, visit the Gift Card page.

Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.

Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.

Ticket Assurance

What is Ticket Assurance?

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select

cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.

CAN I ADD-ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?

Ticket Assurance must be selected at the time of booking and may not be added post-purchase.

LATE ARRIVALS AND NO-SHOWS

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Vouchers

What is the voucher cancellation policy?

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

Weather

What happens if it rains or snows?

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

Boarding Locations & Times

Is there parking by the cruise boarding location?

Parking varies by port location. Please review the City Cruises US and Canada Port Locations section of the FAQ.

Where's the pier?

Some of our ports have multiple piers – the pier location for your cruise can be found in your confirmation email or in the City Cruises US and Canada Port Locations section of the FAQ.

Where can I find my boarding time?

Your boarding and cruise time are different – most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Pre-Purchase

Can I purchase a beverage package before I cruise? What does it include?

Please check out our enhancement options during the booking process for additional details. Enhancements vary by port.

Age Restrictions

Are there any age restrictions to cruise?

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.

Dress Code

What is the dress code?

RIVER, HARBOR, WHALE WATCHING TOURS & WATER TAXIS

Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers as it may get breezy out on the water.

SIGNATURE BRUNCH, LUNCH & COCKTAIL CRUISES

Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses

SIGNATURE DINNER & PREMIER PRODUCTS

Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

BATEAUX DINNER

Semi-formal dress code: dresses, collared shirts, dress pants and jackets encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged.

Boarding Policy

What time is boarding?

Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

Smoking Policy

Is smoking allowed onboard?

Smoking is allowed on the outside decks only, except for Odyssey Boston, Long Beach, Marina Del Rey, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.

Cannabis products are not allowed as we operate under US Coast Guard and Transport Canada regulations.

Entertainment

What is the onboard entertainment?

City Cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or chat online with one of our Excursion Specialists for more details about the planned entertainment for your specific cruise.

Onboard Seating

Is seating assigned onboard?

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s) if applicable. Decks are never guaranteed for non-private groups. We assign seats based on needs and capacity for each cruise.

Special Occasions

Do you offer special options for Birthdays, Anniversaries or Special Occasions?

We offer a variety of special enhancements to add to your dining experience.
You can review these enhancements at checkout online or through online chat
with an Excursion Specialist. Please ask your Excursion Specialist about our
celebration packages, food enhancements, balloon or flower bouquets, and our
drink packages.
Will you announce my special occasion/celebration onboard?
Our onboard DJ does not offer guest specific announcements. We provide a general celebration announcement for birthdays, anniversaries, and special events.
Cake Policy

Guests are allowed to bring cakes. Cakes must be in a closed, covered container
(e.g. cake box). No open cakes will be allowed on the premises. Cakes may not
be stored in our facilities and must be kept at the guest’s table. For more
information, please see the City Cruises US and Canada Port Locations section of
the FAQ.

DECORATION POLICY

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our vessels.

ONBOARD DECORATION

All City Cruises vessels are decorated with linens, votive centerpieces, silver, and china.

Food & Beverage

Where can I find the menu for my cruise?

For more information, please search by your location, date, and cruise type. Once on the selected cruise, the menu can be found below the cruise details on the webpage.

Do you offer vegetarian or special menu requests?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please indicate this at the time of booking. If you are booking through an Excursion Specialist over the phone or through online chat, please notify the Specialist of any food allergies or other dietary restrictions at the time of booking.

We can accommodate most special dietary needs with advance notice.

When is food served?

Food service for dining cruises begins upon embarking.

Do I need to pre-select my menu before the cruise?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online. If you are booking through an Excursion Specialist over phone or through online chat, you can ask your for more details about your specific cruise.

Can I bring my own food onboard?
No. Outside food is not allowed onboard.
Can I bring my own Alcohol onboard?

Select ports allow bottles of wine or champagne (no liquor) to be brought onboard. A corkage fee will apply which varies by port. Bottles brought onboard must be fully sealed and cannot be taken off the vessel once opened. We reserve the right to refuse to uncork if the bottle is available for sale onboard. For eligible cities and assistance planning, please chat with an Excursion Specialist through our online chat or call our Contact Center at 800-459-8105.

Pets

Are pets allowed onboard?

Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.

Weapon Policy

Weapon Policy

Weapons Policy: You may not bring explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature, as determined in our sole discretion, that could be harmful to yourself or others.

Group Reservations

Event Options

What kind of events can I host onboard?

You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.

Private Events

Can I book a private event or charter?

Yes, you can charter a vessel for a private event. We have a variety of boats in our fleet that are perfect for every kind of event.

Do i have to book the whole yacht for my event?

You don’t have to reserve a whole vessel for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event. For more information, visit the Private Events page

Pricing

How much does it cost to host a private event?

The cost of your private event varies by the type of vessel, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on private event pricing, you can fill out the form found on the Private Events page or call our Contact Center at 800-459-8105.

US Coast Guard & Transport Canada

Are you regulated by the U.S. Coast Guard & Transport Canada?

Our vessels are all subject to inspections by the U.S. Coast Guard and Transport Canada, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Wheelchair Accessibility

Are the vessels handicapped accessible?

We do have accessible vessels in our fleet. However, not all vessels and decks are considered accessible. Please call our Contact Center at 800-459-8105 or chat with an Excursion Specialist online to ensure accessibility for the date you are planning to cruise.

Onboard Comfort

Are there life preservers onboard?

Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.

Will I get seasick?

Most of our guests experience no discomfort. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness, take advantage of several preventative measures that are available to you.

Is there a phone on the boat where guests can receive calls?

City Cruises does not have phones for guests to use. Most cellular services are available on the water as we do not cruise beyond one mile offshore on most of our cruises.

BALTIMORE

Ticket Booth Location: 561 Light St Baltimore, MD 21202

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Harbor Court Garage located next to the Royal Sonesta Hotel.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Yes.

BERKELEY

Ticket Booth Location: Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA 94710

Parking: City Cruises does not own or operate any parking in the area. Local parking is available across the street on the embankment and along Marina Blvd

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: No.

BOSTON

Ticket Booth Locations:
– Spirit of Boston: Commonwealth Pier/200 Seaport Blvd, Boston, MA 02210
– Odyssey Boston: Rowes Wharf/60 Rowes Wharf, Boston, MA 02110

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Seaport Hotel Parking Garage for Spirit of Boston and Rowes Wharf Parking for Odyssey Boston.

Cake Policies: Outdoor cakes are not allowed onboard.

Highchairs/booster seats offered: Yes.

CHICAGO

Ticket Booth Locations:

– Odyssey Chicago River: 455 N. Cityfront Plaza Chicago, IL 60611
– Navy Pier: 600 E Grand Ave Chicago, IL 60611

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at 219/225 E. North Water Street, on the LOWER level for Odyssey Chicago River and 600 E Grand Ave. Chicago, IL 60611 for our Navy Pier Departures. Alternative parking is available at 460 E. Illinois St. and 403 E. Grand Ave. (one block from Navy Pier).

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

GANANOQUE

Ticket Booth Locations:

– Gananoque Port – 280 Main Street, Gananoque, ON (for our 1, 2.5 and 5 Hour cruises)
– Ivy Lea Port – 95 Ivy Lea Road, Lansdowne, ON (for our 1-Hour Ivy Lea Cruise)

Parking: There is a $5 charge for day parking with a Car, and $10 for a RV. Parking passes are available through our lot attendants or through our ticket office. Parking lots are located nearby our ticket office.

Stroller Details: Small to mid-size infant strollers are permitted. Prior to boarding there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on-board are not permitted on the upper observation deck for safety purposes, as well, strollers cannot be left unattended and all personal belongings should be supervised accordingly.

LONG BEACH

Ticket Booth Location: 100 Aquarium Way, Rainbow Harbor Dock 6A

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available in the Aquarium garage.

Cake Policies: There is an Outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

MARINA DEL REY

Ticket Booth Location: 13755 Fiji Way, Marina del Rey, CA 90292

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at Marina Lot 1 at Fisherman’s Village.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes

NEW YORK/NEW JERSEY

New York

Ticket Booth Locations:
– Pier 61: Chelsea Piers West 23rd and 12th Ave
– Pier 15: 78 South St, New York, NY 10038

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at Pier 61 and 15 for our New York departures.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

   

New Jersey

Ticket Booth Location: Lincoln Harbor Marina, 1500 Harbor Blvd, Weehawken, NJ 07086

   

PARKING INFO FOR CRUISE GUESTS:

Validated Parking Monday – Friday Cruises (Complimentary for Cruise Guests)

Parking available at 1450 Harbor Boulevard, Waterfront Terrace entrance, entrance gate is 1st left as you turn in. Take ticket and park in any space without Reserved signs.

  • Upon entering parking deck, pull a ticket from the machine
  • Save Cruise Ticket/Boarding Pass (QR Code or printed)
  • After cruise, visit Propark office at 1450 Harbor Boulevard for parking validation
  • Present cruise ticket and parking ticket for validation
  • Validated ticket will allow exiting without paying

   

Saturday – Sunday Cruises (Complimentary for Cruise Guests)

  • Parking available at Sheraton Hotel at 500 Harbor Blvd, South Harbor Blvd entrance. Lot is first-come-first serve

For questions, call ProPark’s 24/7 Number: 201-758-5415

Free Parking offered is subject to change per ownership of parking lots – we do not own the parking lots or parking facilities.

   

Paid Parking – lot located directly across the street from the Marina

Current rate: $15.00 for the length of the cruise and $30.00 overnight

For more information: Lincoln Harbor

   

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Highchairs only.

NEWPORT BEACH

Ticket Booth Location: 2431 W Coast Hwy, Newport Beach, CA 92663

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at 2431 W Coast Hwy, Newport Beach, CA 92663.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

NORFOLK

Ticket Booth Location: 333 Waterside Dr. Norfolk, VA 23510

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is located at the Town Point Garage on the corner or Waterside Drive and Main St.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Yes.

PHILADELPHIA

Ticket Booth Location: 401 S. Columbus Blvd. Philadelphia, PA 19100

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Lombard Circle Parking Lot on Columbus Boulevard and Lombard Circle

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship.

Highchairs/booster seats offered: Yes.

SACRAMENTO

Ticket Booth Location: 1206 Front St, Sacramento, CA 95814

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Tower Bridge Garage at Front St and Capitol Mall.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

SAN DIEGO

Ticket Booth Locations:
– Pier 1: 1800 N Harbor Drive/Grape Street Pier, San Diego, CA 92101
– Pier 2: 970 N. Harbor Dr/Navy Pier, San Diego, CA 92101

Parking: City Cruises does not own or operate any parking lots in the area. Local metered Parking is available for Pier 1 on both sides of North Harbor Drive. For Pier 2, ACE Parking lot on the pier next to the USS Midway Museum.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

Highchairs/booster seats offered: Yes.

SAN FRANCISCO

Ticket Booth Location: Pier 3, The Embarcadero, SF CA 94111

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Pier 3, The Embarcadero.

Cake Policies: There is an outside Dessert Service/Cake Cutting Fee per person charge of $1.50- $3.00.

TORONTO

Ticket Booth Location: 207 Queen’s Quay West, Suite 425, Box 101/Queen’s Quay Terminal Toronto, Ontario, Canada M5j 1A7

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at Harbourfront Parking and at 200 Queens Quay.

Cake Policies: Outdoor cakes are not allowed onboard. We offer and sell a Lemon Raspberry cakelet that serves 4-6 guests.

Highchairs/booster seats offered: Yes.

WASHINGTON D.C.

Ticket Booth Location: 580 Water Street SW, Washington, DC 20024| The Wharf DC

Parking: City Cruises does not own or operate any parking lots in the area. Local parking is available at The Wharf Parking Garage.

Cake Policies: Outdoor cakes are allowed onboard, but they will need to be covered and held at your table due to limited storage space on the ship. There is a Cake Cutting Fee.

Highchairs/booster seats offered: Highchairs only.

GREATER WASHINGTON AREA: POTOMAC WATER TAXI

Ticket Booth Locations:

– National Harbor: 145 National Plaza, National Harbor, Maryland 20745

– The Wharf: 970 Transit Pier, 950 Wharf St SW

Marina/Dock Locations:

– Alexandria City Marina: 105 North Union Street, Alexandria, VA 22314 (Behind the Torpedo Factory Art Center)

– Georgetown: 3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)

– National Harbor: 145 National Plaza, National Harbor, Maryland 20745 (Near McCormick and Schmick’s Restaurant)

– The Wharf: 970 Transit Pier, 950 Wharf St SW (Drop off address: 950 Maine Ave SW, Washington, DC)

Parking

Alexandria, Virgina

HB Parking | 202-329-6001
115 S Union Street, Alexandria
Daily Parking
300 North Lee Street, Alexandria

Colonial Parking | 202-295-8100
101 North Union Street, Alexandria

Market Square Standard Parking | 703-549-3237
108 N. Fairfax Street, Alexandria

Port of Alexandria | 703-549-1717
210 The Strand, Alexandria

Solo Parking | 703-548-8389
225 South Union Street, Alexandria

Standard Parking | 703-549-3237
220 North Union Street, Alexandria

Thompson’s Alley Standard Parking | 703-504-7427
10 Thompson Alley, Alexandria

GEORGETOWN IN WASHINGTON, D.C.

Park America | 202-338-0368
3000 K Street Northwest Washington D.C., DC 20007

Constitution Parking Inc | 202-298-7733
3217 K Street Northwest Washington D.C., DC 20007

National Harbor, Maryland

Fleet Garage
Entrance on Fleet Street & Potomac Passage
National Harbor, Maryland

Mariner Garage
Entrance on Waterfront Street and Mariner Passage
National Harbor, Maryland

St. George’s Parking Garage
Entrance located on St. Georges Blvd and Waterman Passage
National Harbor, Maryland

Gaylord National Resort And Convention Center

Spaces located at St. George’s Blvd and Waterfront Street

The Wharf

District Wharf Parking Garage
600 Water St SW, Washington, DC 20024*
*New garage off Maine Avenue SW

L’Enfant Plaza Garage
420 10th Street SW

For more info on parking, please visit The Wharf.

POTOMAC WATER TAXI FAQs

HOW SOON SHOULD I BE AT THE DOCK?

Like an airport, one needs a boarding pass to go on the vessel. You must get your ticket from the booth on the dock prior to boarding. Please arrive at the dock 20 – 30 minutes prior to the cruise time to allow enough time.

CAN I BRING MY BIKE ON BOARD?

Yes, you can bring your standard bike aboard select vessels. All of our new water taxis vessels on the Wharf route feature bike racks on board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike.

HOW LONG IS THE WASHINGTON BY MONUMENT CRUISE?

45 minutes each way, just under two hours roundtrip.

WHAT VESSELS ARE ADA ACCESSIBLE?

All Wharf water taxis and the National Harbor Alexandria water taxis are ADA compliant. The Georgetown dock is not ADA accessible.

WHEN WILL YOU POST INFORMATION FOR YOUR 4TH OF JULY FIREWORKS CRUISE?

Our vessels are used for private charters as well as public cruises. If we have a vessel that is not being chartered, we will have a public Fireworks Cruise. We will know closer to the date if we have a vessel available.

CAN I BRING MY BICYCLE ON BOARD?

Yes, you can bring your standard bike aboard select vessels. All of the vessels on the Wharf route feature bike racks on board. Based on the space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike. Subject to the number of passengers on board and number of bikes. Please check with the captain before purchasing a ticket. Commented [BR32]: New section that should be its own section. Should not live inside of Ports/Locations section.

CAN I CHANGE MY WATER TAXI RETURN TRIP HOME?

If you need to change your water taxi return time, you may do so at the ticket booth for no charge as long as space is available. You may also call us at 877-511-2628 to change your return time provided space is available.

I DO NOT HAVE ACCESS TO A PRINTER, HOW CAN I GET MY TICKETS?

As long as you have your transaction number, the ticket seller can pull up your reservation and print the tickets. The transaction number will be located in the subject line of your email confirmation email.

ARE WE ALLOWED TO BRING OUR OWN FOOD ONBOARD?

We don’t allow outside food brought on board any public cruise, however some of our cruises do offer light concessions.

ARE PETS ALLOWED ON THE BOATS?

Sadly, there are too many people with animal allergies to allow pets on our public cruises. The only exception would be for certified service animals or one of our special pet friendly cruises such as the Canine Cruise.

WHAT IF I WANT TO BIKE TO MOUNT VERNON AND THEN RIDE THE BOAT HOME?

Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would not be able to bring your bike down to the boat. We do recommend Bike and Roll. They will rent you a bicycle that you can ride to Mount Vernon and then leave there for them to pick up in a van later. You can then take the boat home from Mt Vernon without the worry of what to do with a bicycle. For more information on bike rentals call 202-842-2453.

WHAT IS THE HOTEL PASS?

A Hotel Pass, provided by hotels in Alexandria, is valid only during the Metro Shutdown period, May 28 – September 8, 2021. A Hotel Pass may be exchanged at the ticket booth for a “Two Day – All Day” Pass. The pass may be used multiple times, for a period of two consecutive days, on any Potomac Water Taxi or Sightseeing Cruise. The Pass holder must visit a kiosk and get a timed ticket for each trip.

WHAT IS THE POTOMAC WATER TAXI – CITY CRUISES CANCELLATION POLICY DUE TO WEATHER?

We go rain or shine; we only cancel when the United States Coast Guard closes the Potomac River.

City Cruises Canada

Gananoque

Does City Cruises Gananoque Have 2 Port Locations?

Yes, City Cruises Gananoque operates tours from two port locations. The Gananoque Port (280 Main Street, Gananoque, ON K7G 2M2) offers a 1-Hour Original Heart of the 1000 Islands Cruise, 1.5-Hour Sunset Cruise (in July & August), a 3-Hour Depths & Discovery of the 1000 Islands Cruise and a 5-Hour Boldt Castle Stopover Cruise. The Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON K0E 1L0) offers a 1-Hour Landmarks of the 1000 Islands Cruise with breathtaking views of Heart Island and Boldt Castle (please note: this cruise does not stop at Boldt Castle).

How Do I Make A Reservation?

Your reservations may be made online, over the phone, through our online chat, and in-person at ticket booths at select locations. To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards. Reservations can also be made by phone at (888) 467-6256 or through our online chat.

If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Full payment is required at the time of reservation.

Are Senior Rates Available?

Yes, senior rates (ages 65+) are available for tours at City Cruises Gananoque.

Are There Any Age Restrictions To Cruise?

There are no age restrictions for our cruises. All minors require adult supervision. To purchase and consume alcohol onboard you must be at least 19 years of age or older with valid Government-issued photo ID.

Do Your Cruises Operate In The Rain?

Yes, our boats have enclosed areas for rainy days. All our tours operate Rain or Shine!

Do We Need To Print Out Tickets Before We Arrive?

If you have purchased your ticket online in advance, please have your confirmation email with QR code present on any smartphone upon arrival. Printed confirmation emails with QR code will also be accepted.

How Early Should I Arrive For My Cruise?

We recommend arriving 30-45 minutes before departure. Please check your confirmation email to confirm your cruise boarding & departure time.

Is There On-site Parking?

Yes, there is an on-site parking lot available. Parking for cruise guests is $5 (taxes included), while non-cruise guests will be charged $10 (taxes included).  Please note, no boat trailers are permitted.

What Is The Cancellation Policy?

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.

Can I Add-on Ticket Assurance After I Purchase My Cruise?

Ticket Assurance must be selected at the time of booking and may not be added post-purchase.

Do You Accept Group Bookings?

Yes, qualified groups of 20 or more may be eligible for discounted rates if a paid reservation is made far enough in advance of arrival. To inquire about group bookings please email [email protected]

Can I Book A Private Charter?

Yes, you can charter a vessel for a private group outing. For private charter bookings, both cash bar and host bar options are available. For food, we offer a special Charter Menu (no outside food or catering is permitted). To inquire about a private charter booking please email [email protected]

How Do I Manage A Reservation?

For reservations of 1-19, you can manage your reservation through the My Account page on the City Experiences website.

What Payment Options Do You Have On The Boat?

Contactless Payment options of Credit and Debit cards are recommended. Cash is accepted.

Can We Bring Food And Beverages On The Boat?

No outside food or beverages are permitted; however, our boats are fully licensed and select food & beverage is available for purchase while onboard.

Do You Have A Restaurant & Gift Shop At Your Location?

Yes, the port at Gananoque has a land-based restaurant serving casual and comfort food. The restaurant is also connected to a Gift Shop featuring City Cruises Gananoque apparel as well as other gifts and souvenirs. Plus, just outside the Restaurant is an Ice-Cream stand serving cold favourites.

Is Smoking Or Vaping Allowed?

Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.

Are Your Boats Wheelchair Accessible?

Yes, all main decks of the vessels are wheelchair accessible.

Are Pets Allowed On The Cruises?

City Cruises Gananoque welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises. Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. City Cruises Gananoque will request documentation from the guest (i.e., identification card) confirming that the guest requires the animal for reasons relating to a disability. All other animals and pets are not permitted on City Cruises Gananoque property.

Are Passports Required For All Cruises?

Passports are only required for the 5-Hour Boldt Castle stop-over cruise. Please see more details below.

Do The 3-hour & 1-hour Cruises Stop At Boldt Castle?

No, the 3-Hour Depths & Discovery Cruise from Gananoque and the 1-Hour Landmarks of the 1000 Islands Cruise from Ivy Lea sail around Heart Island and Boldt Castle but do not stop, therefore passports are not required for these cruises. Please note the 1-Hour Original Heart of the Islands Cruise from Gananoque does not pass Boldt Castle

Is There A Separate Entrance Pass To Enter Boldt Castle?

For your convenience, the price of the Boldt Castle Stopover Cruise includes the Boldt Castle Admission Fee.

What Is Proper Identification For U.S. Customs At Boldt Castle?

Please note a valid passport and ArriveCAN app with proof of vaccination are required to access the Boldt Castle Stopover Cruise and to re-enter into Canada. No guests will be admitted to the cruise until ArriveCAN receipt and proof of vaccination status is shown. There are no exceptions. Upon arrival you must check-in at the verification desk on the way to the dock to show and get your passport validated prior to boarding the vessel. You will be required to show ArriveCAN receipt and proof of vaccination before boarding and when returning to Canada. If you are low on cell phone battery, please turn off your phone and save for Canadian Customs at the end of the cruise Please note all schedules are subject to availability of U.S. Customs & Border Protection and may change without notice. In addition, please note processing times to re-enter into Canada may take an extended period.

**Important Notice:  if you are unable to prove proof of vaccination status when re-entering Canada, you will be required to take a PCR test and quarantine for 14 days. For further information please refer to the U.S. Customs and Border Protection website www.cbp.gov or call 315-482-9724.

Niagara City Cruises

Toronto

What Are The Top Activities Near Toronto Harbourfront?

There are so many fun activities to enjoy near Harbourfront at downtown Toronto.

  1. Enjoy Sightseeing Cruises on City Cruises Toronto
  2. Visit the Toronto Islands
  3. Visit CN Tower
  4. Shop and dine in downtown Toronto
  5. Have fun at the Centreville Amusement Park
  6. Enjoy Dining Cruising with City Cruises Toronto

From boat cruises to island trip and various attractions, you will not be short on options!

What Do I Need To Know Before Visiting Toronto?

Toronto is an amazing city full of attractions, events, and great food. If you are planning on visiting Toronto, make sure to research everything beforehand so you can make the most of your trip! There are plenty of fun things to do in Toronto! For instance, you can visit city’s many attractions and museums, enjoy the diverse food, and drink scene or take part in one of its many annual festivals.  Toronto is known for its various sporting activities too and there is something to enjoy round the year.   Toronto offers something for everyone to enjoy in this vibrant city.  Harbourfront area in downtown Toronto is a popular spot for enjoying various cruises with City Cruises besides host of other activities to keep you busy including visit to the Toronto Islands.

Coast Guard Regulations. Is the vessel Coast Guard certified?

Yes. All our vessels are Coast Guard certified and maintained regularly to adhere to strict safety regulations.

What Do I Need To Know Before Visiting Harbourfront Toronto?

Harbourfront area on the shores of Lake Ontario offers waterfront parks, trails, cruises, restaurants, theatres, and various other attractions. Harbourfont also offer water taxis to the Toronto islands for beaches and Centreville Amusement Park.   The city ferry is also located at the Harbourfront to visit the Toronto islands.  City Cruises operates at the Harbourfront and offer various Sightseeing, Cocktail, Dining and Private cruises. Enjoy a variety of dining and sightseeing cruises or book a private event with City Cruises, along Toronto’s harbourfront while you take in picturesque views of the Iconic Toronto skyline.

Do I Need To Print My Tickets?

Tickets are not required to be printed for boarding of Indy Cruises or Private Events. When boarding an Indy Cruise, please show either a digital or printed ticket with your confirmation number and name. Private Events to not require any form of tickets.

Where And How Much Is Parking?

The Harbourfront Centre offers the closest paid parking lot. Located at 225 Queens Quay West. $5/30 minutes. Day & Evening maximum rate is 25$. Daily Rate is $35. Rates are subject to change.

Are The City Cruises Toronto Vessels Handicap Accessible?

Due to ship-build compliance requirements, our vessels are not fully accessible. The Oriole can use a ramp to accommodate non-motorized wheelchairs at boarding; however, the bathrooms are located on the lower level. The Northern Spirit can accommodate assisted boarding via the main deck for guests (with limited mobility i.e., walkers) in non-motorized wheelchairs. None of our bathrooms are accessible or have changing stations.

What Is The Dress Code?

Sightseeing/Lunch cruises are casual. Dinner cruises are business casual. Shirts and shoes must be always worn, and no bathing suits allowed. High heels/stilettos are not recommended on board.

Can We Bring Children On The Cruise?

Of course, children are allowed on both lunch and dinner cruises (if the client requests). Limited booster seats available upon request. Some events have age restrictions which guests will be notified of upon booking.

Can I Request Certain Seating?

Our seating chart is prepared based on the size of the groups onboard. Seating requests are not always guaranteed. We always try our best to accommodate all our groups. A guaranteed window seat can be purchased upon booking.

When Does The Bar Close?

On all events, beverage service closes at docking, and guests are allowed 30 minutes to disembark.

What Is Your Refund Policy?

Our cruises are non-refundable final sale. We do not compensate for any late arrivals or no-shows to a cruise. With ticket assurance you can get reimbursed up to 100% or can move your ticket to another date, based on availability and fare price difference, for no additional change fee.

What Do You Offer Guests With Special Dietary Needs?

All our buffets are completely labelled and can accommodate any major allergy. Vegans and Gluten Free guests have the option of eating from the buffet. If an allergy or dietary restriction of a guest cannot be accommodated with the buffet, we can request a special dish prepared by our chef. For any special meal we must have the guests name and their list of allergies to give to the Chef. With 48hr. notice, guests who follow a kosher diet can select a meal from our kosher caterer to be delivered at an additional charge. The chicken and beef used for the main entrees on our menus is halal.

What Happens If The Weather Is Bad?

City Cruises Toronto sails rain or shine. In the case of severe weather conditions or upon the direction of Transport Canada, we will remain dockside, but provide the full dining service. The dining areas on all our vessels are completely enclosed.

Is Seasickness An Issue?

Typically, this is not an issue. We stay in the calm inner harbor traveling at most 7-10 knots. If you are very sensitive to sea sickness than please take the necessary precautions before boarding.  We do not offer any motion sickness medication on board.

Is There Heating And A/C On Board?

The Northern Spirit and Elite are the only vessels to offer full heating on board during the colder months. During the hotter months the Northern Spirit, Elite and Showboat offer A/C.

Can I Access The Vessel Via Water Taxi?

The Water Taxi is operated by a separate privately owned company. To coordinate guests arriving/leaving via water taxi, the taxi will need to be booked by the guest who will then communicate the time of the booking to the coordinator. The coordinator will communicate the arrival time of the water taxi to the on-board manager and captains so that they can ensure the vessel is in the inner harbour to meet up with the water taxi. *Water Taxis are subject to availability at the discretion of the water taxi company. Their services are weather dependent and seasonally available.

City Cruises UK

Alcatraz City Cruises

Statue City Cruises

Devour Tours

The Food

Will I be full by the end of the tour?

Most of our tours include a full meal which is enough for 99.9% of our guests to feel comfortably full by the end of the tour. Check the “Includes” section on your tour for more details on what you can expect.

Should I eat before the tour?

On all our tours we start tasting almost right away. So, if you must eat before a tour, we recommend keeping it to a light snack.

I’m pregnant. Can you adapt the tour for me?

Firstly, congratulations! Secondly, of course we can! Simply let us know that you’re pregnant in the “Notes” section when you book the tour, and we’ll take care of the rest (i.e. we won’t serve you cured meats, uncooked unpasteurized cheeses or alcoholic drinks).

Are drinks served on the tour?

All tours offer beverages, and water is also provided at points throughout the tours.

What if I don’t drink alcohol? Will I still enjoy the tour?

Of course you will! While we do highlight typical regional alcoholic drinks on our tours, drinking alcohol is not at all necessary to enjoy our tours! Simply note that you prefer not to drink alcohol when you book, and we’ll serve you non-alcoholic drinks instead. Given the curious fact that non-alcoholic drinks are sometimes more expensive than beer and wine, we don’t offer discounts for non-drinkers.

I’m under 18. Can I drink alcohol on the tour?

If you are under the legal drinking age of the country you’re in, we’ll provide you with non-alcoholic drinks. Guides are not able to bend this rule, as it would be against the law and wouldn’t be fair on the law-abiding establishments we visit.

Booking Your Tour

Should I take the tour at the beginning of my stay?

Definitely! Anytime is a good time to take a Devour Tour. But if it works for your schedule, it’s best to take the tour at the beginning of your trip. Why? As well as feeding our guests delicious food and fun facts during the tour, part of our goal is to give you the tools you need to tackle eating in the city all on your own. After our tour you’ll be able to lead your own self-guided tour with the recommendations of your guide. You’ll also receive our Devouring Guide, which is packed with our top recommendations for eating in the city.

Do we just walk around and eat food?

We aim to fill bellies and minds and so our tours are so much more than a just a tasting experience! Your guide will tell you about the city, its history, monuments, and food evolution. During your experience you will learn loads about local culinary history, the current food scene, typical plates, and ingredients.

Do I have to buy my tour tickets in advance? Can I just turn up and pay in cash?

All tour tickets must be purchased in advance through this website. We don’t allow walk-ups or cash payments on the day. You can book a tour through this website up until one hour before the tour start time. But our tours do often sell out in advance, and we’d hate you to miss out so to ensure you get the time and date you want, please book well in advance.

Can I get an invoice for my booking?

If you’d like an invoice, please contact us at BEFORE purchasing and we’d be happy to arrange this for you.

How do I pay for the tour?

When you book your tour through our secure booking system, you will be able to pay with credit card.

Is your booking system secure?

Yes, always. We use a secure connection and your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Our SSL certificate has been issued by Cloudflare.

I’m a solo traveller. Can I book a tour too?

Of course you can! One of the great things about our tours is the chance to meet other fellow foodies. If you’re still the only one booked 36~48 hours before your tour, we’ll get in touch with you to offer a couple of options: switching to a different tour that has other guests booked on or a full refund.

Are your tours suitable for kids?

We love having curious kids and their parents on our daytime tours! Keep in mind that there is a fair bit of walking involved and the samples may not always be what children are used to. Any doubts, just get in touch.

Children under 5 who won’t be eating can come along free of charge on our small-group tours! Just make a note when booking so we know they’ll be joining you. We remind parents that strollers can be cumbersome on the small streets and there’s often no room for them in the eateries, so please use carriers for babies when possible.

Finally, please note that most of our evening tours are for adults 18 and over.

What if a tour is full? Can you squeeze me in?

Given the traditional and often small establishments we visit, we’re unable to exceed the guest limits on a tour. But please get in touch and we’ll let you know what your options are.

Is there a waiting list?

There’s no official waiting list. If a tour is full, please feel free to contact us and we’ll see if we can open another tour.

Something came up! Can I cancel or reschedule my tour?

We allow free cancellations and date changes (pending availability) up to 24 hours before your tour date. You can view and manage your booking online by going to Devourtours.com and clicking on My Booking. You then enter the confirmation number from your booking (available on your confirmation email) and either the email address or mobile phone number that you provided during the booking process to retrieve your booking. No refunds will be issued for cancellations made within 24 hours of a tour date.

Do you offer private tours?

While we currently do not over small private tours, we do offer experiences for larger groups in all of our Spanish cities. You can find more information here:

Who are the guides?

We know that along with the food, the most important thing on a food tour is the guide. And that’s why we work with the smartest, most passionate, most talented bunch of storytelling gurus around. Our guides not only know and love their countries, they also have a rare knack for making our guests just as excited about their homes as they are.

I see you have food tours in more than one city. Are they all the same?

Not at all! A number of our guests take tours in more than one city. Why? Because in each place we offer tours, we give you a true taste of the local cuisine, insight into the local culture, and tailored tips for tackling the food scene in that city. Every tour is unique and complements the other experiences that we offer. So, if you’re hungry enough, we’d love to welcome you on a tour in more than one Devour city!

Logistics

What if I’m running late for the tour?

Our tours start right on time so that the food doesn’t get cold. When you book a tour you will receive an email confirmation from us with the meeting details for that tour. It is essential to be on time (we recommend arriving 15 minutes early) as we are unable to wait for latecomers, and you will not be able to catch up to the group. Late arrivals and no-shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after a tour’s departure.

Are bathrooms available during the tour?

There are bathrooms are stops throughout each tour (though not necessarily at all stops). Please check with your guide.

Are cameras allowed on the tour?

Not only are they allowed, they’re encouraged! And please share your experience with us by tagging any pictures with our social media accounts!

Can I shop during the tour?

Our tours do include some time to shop at certain food shops, however unscheduled stops are discouraged for the sake of finishing the tour on time and out of respect to other guests. If you’d like to return to any shops or stops for shopping after the tour, please ask your guide for directions.

What happens if it’s raining?

Grab an umbrella and get ready for some delicious food! Our tours are held rain or shine. Please check the conditions and dress appropriately.

Is the tour wheelchair and baby stroller accessible?

Unfortunately, due to small alleyways and multilevel restaurants, our tours are not wheelchair or baby stroller accessible.

Do the tour guides expect gratuities?

Gratuities are greatly appreciated, although never expected nor mandatory. The standard gratuity in the tour industry is 10-15%.

What language are your tours in?

Currently our small group tours are offered exclusively in English, but if you would like a private experience in another language, please get in touch and we can see if it is possible to accommodate your group.

Payments and Cancellation

What payment methods do you accept?

All payment must be made by credit card, either over the phone with our Customer Service agents or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. Our guides cannot accept cash as payment for your tour.

Do you accept the RomaPass or PariPass?

Our tours are all-inclusive packages that include all tickets and reservations fees in advance, often with exclusive early access or “skip the line” privileges to avoid long waits and cannot be used with other tickets or passes to the various museums and historical sites included.

Your website says your tours are “all-inclusive.” What does that mean?

It means the tour price listed on our website includes all tickets, reservations, and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide or grabbing a snack after your tour.)

Should I tip my guide?

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

What is your cancellation policy?

You can view a complete summary of our policy here.  For any further questions about our cancellation policy, please feel free to chat with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916.

Gift Cards

Does Walks offer gift cards?

Yes! You can purchase a gift card on our website here.

Accessibility

How much can I expect to walk on your tours?

True to our name, most of our tours involve walking for at least half, if not the majority of the time. With the exception of a few of our day trips, driving tours, or boat excursions, you can expect to walk a fair amount. Guests should be able to walk at a moderate pace without difficulty.

Want to tour with us but concerned about keeping up with the group’s pace? For any further questions about our cancellation policy, please feel free to chat with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 and we may be able to arrange a private tour just for you and your group.

What are the possibilities of taking one of your tours with a wheelchair, motorized scooter, or mobility limitations?

Every tour is different but for the most part, those with mobility limitations have difficulties on a group tour for a variety of reasons. Our group tours utilize multiple areas that are not accessible like staircases, narrow passages, and uneven surfaces of archeological sites.

That doesn’t mean it’s a hard no on every one of our tours. First, check the FAQ section of the tour page on our website. Usually, we communicate whether a site is accessible for those with mobility limitations there.

For Walks of Italy, we are unable to accommodate wheelchairs on most of our group tours for a variety of reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on a pre-arrange private tour (subject to availability), to allow the guide to adapt the route to their particular requirements. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

For some tours, we can arrange a private tour modified with any limitations in mind. Please reach out to us via chat if you would like to discuss this possibility. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 and we may be able to arrange a private tour just for you and your group.

Every tour is different but for the most part, those with mobility limitations have difficulties on a group tour for a variety of reasons. Our group tours utilize multiple areas that are not accessible like staircases, narrow passages, and uneven surfaces of archeological sites.

That doesn’t mean it’s a hard no on every one of our tours. First, check the FAQ section of the tour page on our website. Usually, we communicate whether a site is accessible for those with mobility limitations there.

I am traveling with a small child. Can I bring a stroller on the tour?

Every tour is different but for the most part, strollers are difficult on a group tour. Some sites won’t allow strollers inside, while driving tours and day trips don’t have extra storage space within the vehicle.

That doesn’t mean it’s a hard no on every one of our tours. If you contact us, we can see if we can arrange something.

When a stroller is allowed, please ensure it is small, lightweight, and foldable.

Before Your Tour

How far in advance should I book my tour?

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets, or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually be booked two to three weeks in advance, and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

A tour I want to go on is sold out. Do you have a waitlist?

Do you accept last-minute bookings?

When we have space! If you can’t book on our website, a tour may be off-sale because it’s within a day or two of the start time.

What should I bring for my tour?

Every tour requires a few items to be best prepared.

  • Comfortable shoes. We #takewalks so making sure you can navigate along uneven surfaces, dirt paths, cobblestone, etc. is essential.
  • Water. Humans need water so we suggest bringing some along!
  • Sunshield. A hat, sunglasses, parasol, and/or sunscreen will help in those warmer months.  There are several attractions that are not well shaded.
  • Weather shield. A coat, rain jacket, and/or umbrella, and layers are suggested for cooler months. (Remember our tours run rain or shine!)
  • Photo ID. Some tours/sites require photo ID with date of birth on it.
  • Confirmation ID. Make sure this is easily accessible.
  • Student ID. If you booked a student ticket, you will need to provide your student ID.

Should I print and bring my confirmation email?

We strongly encourage you to print your confirmation letter, mostly because it contains valuable information regarding the meeting point, Walks’ contact details, photos, and maps to help you get there. Those tech-savvy individuals might want to bookmark it on your phone so you can easily pull it up for your own reference.

A physical or digital copy of this confirmation email is not required to join your tour. Your guide (or tour coordinator) will have your name in our database so if you know the name on the booking, you’re set!

It’s raining. Will my tour still run?

Our tours run rain or shine, and our guides are great at navigating through various weather conditions to ensure you’re as comfortable as possible. They will find shade where they can, overhangs to pause under – stuff like that.

On very rare occasions if the weather is particularly dramatic some sites may close (e.g. the Colosseum may close in case of flooding). If time allows and we have prior warning, we will contact you as soon as we find out.

Dress Code

My tour includes a visit to a holy site. What should I wear?

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.
During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

What type of shoes should I wear?

True to our name, we #takewalks! Most of our tours involve walking for at least half, if not the majority of the time. We strongly recommend wearing comfortable shoes where you can navigate a variety of surfaces including cobblestone, pavement, dirt pathways, and city streets.

Meeting Point

Where do I meet my tour guide?

Once you book, you will receive an email confirmation. This confirmation will show you the meeting point address, a short description of how to locate once at that address, and a meeting time. We meet for a tour 15 minutes prior to the tour start time so we can get everyone checked in, and ready to #takewalks!

We generally (with a few exceptions) use meeting points that can be easily located on Google Maps.

Here is an example:

Meeting Point: Via delle Terme di Tito, 72 (Oppio Caffè) Meet directly across the street from Oppio Caffè at the gated entrance to Colle Oppio Park.

This meeting point is located at Via delle Terme di Tito 72 which you can easily put into Google Maps and find the exact location. Then once you arrive at that address (which is Oppio Caffè), you would look across the street to the gates of Colle Oppio park and see your guide waiting for you!

How will I recognize my tour guide?

Your guide (or a tour coordinator) will be at the meeting point 15 minutes prior to the tour start time. They will be holding a sign with the Walks logo and the words “MEET HERE” on it.

Our meeting point sign looks something like this:

We understand you might have trouble getting around a new city. We strongly recommend allowing plenty of time to arrive for your tour – but things happen.

What If I’m running late to my tour?

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour.

If you have difficulty finding the meeting point or are delayed along the way, please call any of the following emergency numbers: the emergency phone number in Italy, +39-069-480-4888 or for tours in Paris, +33-176-36-0101 not our regular Customer Service number.

If you are running late, it’s best to contact us so we can reach out to your guide.
This is not always possible for all tours – our guides are with other clients and are already on the tour (we ask them not to use their phones during their tour). But in some cases, a few minutes delay can be remedied. Most times, guides leave the meeting point within 5 minutes of the tour start time.

In some cases, we may be able to reschedule your tour with a small amendment fee depending on availability. You must contact us within 24 hours of the missed tour to make this amendment.

During/After Your Tour

Oops! I have the headset provided to me on the tour. How do I return it?

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. For any further questions about our cancellation policy, please feel free to chat with us.  Or, contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 as soon as possible.

Do you run private tours?

Unfortunately, we cannot accept private requests at this time. To provide the highest quality services, we devote our resources to small group tours to guarantee an intimate and personal experience and the best possible value for our clients. If you require a wheelchair itinerary, please reach out to us.

Are your tours only offered in English?

My tour includes food and I have dietary restrictions. What should I do?

Can you recommend good restaurants?

Policies by Location

Rome

My tour includes a church visit, what should I wear?

Can I bring my bag inside the Colosseum?

Due to a new set of rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors undertake a more thorough security check at the Colosseum, which can cause delays.

Is there much walking on your Colosseum tours?

YES! Any tour that covers the Colosseum, Roman Forum, and Palatine Hill include a lot of walking (that applies even more to our Best of Rome tour). Our tours shouldn’t present too much of a challenge to anyone with a normal fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night Tour.

I am claustrophobic, should I take your Crypts, Bones & Catacombs Tour?

I would like to take the Rome in a Day Tour, but I’m concerned it might be too difficult for members of my group.

Seeing all of Rome in a single day is pretty tiring. We do leave time for a lunch break during which you can rest, and our guides are always very conscious to pace our tours to suit your group. For guests with a normal fitness level and good health, it won’t be too much but if someone in your party has issues with mobility or fitness, we would recommend that you take the Best of Rome and Vatican Highlights on separate days, to give you time to rest in between.

Are your Rome Food Tour and Pasta-Making Class suitable for people with dietary requirements?

Our Rome Food Tour can be tailored to suit most dietary requirements so long as you give us enough notice to prepare. The pizza-making section of the tour is not suitable for coeliacs. Our Pasta-Making Class, by its nature, is not suitable for coeliacs but should be okay for everyone else. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution – for example the bread, meat and cheese shop on the Rome Food Tour will always be visited and tastings cannot be substituted. For guests with severe food allergies, we recommend not taking a food tour and being very careful with all food in Italy, which isn’t always labeled to U.S.-standards.

Vatican

What should I wear to the Vatican Museums?

The Vatican Museums have a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

Can I bring a bag with me to the Vatican Museums?

According to Vatican Museum rules, only small bags can be brought inside the Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be carried inside but anything larger than that, plus large umbrellas, must be checked at the cloakroom. Items may be left at the cloakroom without charge but please note that you must return to this spot to collect your belongings before 5pm or return the following day. As our tours mostly end at St. Peter’s Basilica this is quite inconvenient, as you will be required to walk about 20 minutes from there back to the entrance of the Museums. In the case of our Vatican Highlights Tour, guests may have to leave the tour early to reach the cloakroom before it closes and will not be able to visit St. Peter’s Basilica.

Where does my Vatican tour start and end?

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. In the case of our Pristine Sistine, and Full Day Vatican tours, you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour, you have a choice. Your tour ends inside the Sistine Chapel where you are welcome to stay or continue exploring the Museums. Alternatively, follow your guide for special skip-the-line access to St. Peter’s Basilica.

Do your Vatican tours include Skip-the-Line Access?

Yes. All of our Vatican tours include skip-the-line access as standard. This means that we use the special group entrance with pre-reserved timed-entry tickets, so you’ll never have to wait in long general access lines. For extra special entry, check out our Pristine Sistine Tour. Any of our group tours that visit St. Peter’s Basilica also include skip-the-line access there.

Do your Vatican tours include St. Peter’s Basilica?

Most do – our Pristine Sistine, Complete Vatican, and Full Day Vatican tours include guided tours of St. Peter’s Basilica and, although our Vatican Highlights Tour doesn’t include a guided tour, you can follow your guide for special skip-the-line access, getting you inside the basilica to explore on your own. Please note, however, that St. Peter’s Basilica is a functioning church and is often used for religious ceremonies. The basilica is therefore closed on occasion without previous warning. In these cases, we do endeavor to warn you and your guide will provide you with a longer tour inside the Vatican Museums.

Please note that St. Peter’s Basilica is closed most Wednesdays when the Papal Audience takes place in St. Peter’s Square.

Can I take photos inside the Sistine Chapel?

No, non, ne, nee, absolutely not. And the Sistine Chapel guards are scary, so we don’t recommend trying it.

Do you provide tours of the Vatican Scavi?

No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be booked directly through the Vatican authority responsible for caring for them. Access is limited to only a few groups a day and tours are in huge demand though, so we recommend booking a few months before your trip where possible. For reservations email [email protected].

Do you sell Papal Audience tickets?

We don’t – nor should anyone else! Tickets to the Papal Audience are provided free by the Vatican. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3:00 pm and 8:00 pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

Venice

If it rains, or if there is “acqua alta” (high water), will my tour still run?

Yes! All Walks of Italy services will run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some sites may be closed. In these cases, we will try to contact you in advance, where possible.

Can I bring a bag into the Doge’s Palace?

Although you are unable to carry large backpacks around the Doge’s Palace, there is a free bag check at the entrance. Feel free to leave handbags and purses here too and collect them after your tour.

Can I bring my children on the Doge’s Palace Secret Passages Tour?

Unfortunately, children under the age of 6 years old are not allowed to join the Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.

I suffer from claustrophobia, should I take the Doge’s Palace Secret Passages Tour?

The Doge’s Palace Secret Passages Tour visits the secret archives and hidden passages of the Palace. This means that the tour does enter some small, relatively dark spaces between rooms. If you are nervous of this or suffer from claustrophobia, we advise that you don’t take this tour.

Is there air conditioning in the passages featured in the Doge’s Palace Secret Passages Tour?

There is no AC, so the passages can become quite hot over the course of the Doge’s Palace Secret Passages Tour.

What should I wear in St. Mark’s Basilica and other churches?

At St. Mark’s Basilica, as at all Catholic churches and religious sites, visitors are asked to cover their shoulders and knees. For men this means long shorts or trousers, while women should wear long skirts or trousers. If you are wearing shorter shorts, please bring a sarong or similar to cover up. If your top is sleeveless, we recommend that you bring a cardigan.

Is your Venice Food Tour suitable for people with dietary requirements?

With enough notice, we can tailor our Venice Food Tour to suit most dietary requirements, although this tour is not suitable at all for coeliacs. Please contact our Customer Service team at [email protected] as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guests may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to U.S. standards.

Should I take a gondola ride or boat tour?

That depends on where you’re going! Venice gondolas are best for the atmosphere and travel quite slowly. They are therefore best for the small quiet back canals of the city. If you are traveling between two points, however, or want to tour busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a motorboat.

Florence

What should I wear in the Florence Duomo and other churches?

Dress code at Catholic churches and religious sites requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we recommend bringing a sarong to wrap around you inside.

Can I take photographs of Michelangelo’s ‘David’?

Currently, you can. Guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

Is your Florence Food Tour suitable for people with dietary requirements?

With enough notice, we can tailor our Florence Food Tour to suit most dietary requirements. Please contact our Customer Service team at [email protected]

as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guests may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to U.S. standards.

Manage My Booking

How can I make changes to or manage my booking?

  • Adjust the number of tickets*
  • Add or remove individual ticket types*
  • Reschedule (pending tickets are available for your preferred date and time) *
  • Confirm the date and time of your reservation
  • Text your reservation to your mobile device (standard data rates apply)
  • Print your receipt
  • Cancel Your Booking (if you have purchased Assurance, you will be refunded) *
  • We’re pleased to offer Assurance for select experiences, which allows for more time-sensitive cancellations or modifications to your booking. Please note: Assurance is not available on select cruises, such as holiday, specialty or partnership cruises or other experiences as indicated.

For individual guests (groups of 1-19), the portal will allow you to manage your booking. For groups of 20+, please manage your booking through your account manager.

*not available on all experiences

Payments and Cancellation Policy

What payment methods do you accept?

All payments must be made by credit card, either over the phone with one of our Excursion Specialists at 800-459-8105, or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection.

Discounts

Do you give discounts to seniors or the military?

Military and Senior discounts are offered on some of our experiences. To secure this rate, select the senior or military ticket at checkout for your online reservation, if available. Reservations can also be made by phone with one of our Excursion Specialists at 800-459-8105 or through our online chat.

Gift Cards

Do you offer gift cards?

Yes! You can purchase a gift card on our website here. City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, and Walks experiences that take place in the US. Gift cards cannot be redeemed for onboard/in-experience purchases but may be used to pre-purchase experiences and upgrades prior to your experience online or through calling our contact center.

Rewards

What is City Experiences Rewards?

City Experiences Rewards is a points-based rewards program in which each purchase with City Experiences earns the rewards member 1 point for every $1 spent. Every 10 points equals $1 off the member’s next purchase! You can sign up, and find more information, or redeem points here.

What can I redeem my points on?

Only qualifying purchases from participating brands and products are eligible to earn and/or redeem points through the rewards program.

Current participating brands:

  • City Cruises US
  • City Cruises UK
  • City Cruises Canada
  • Niagara City Cruises
  • Niagara Jet City Cruises

All participating brands are for individual ticket purchases (1-19 tickets).

Please review the Terms and Conditions for further information.

What is excluded from the City Experience Rewards program?

The following brands and products do not participate in the Rewards program and are not eligible to earn or redeem points: Walks, Devour Tours, New York City Ferry, HMS Ferries, Puerto Rico Ferry, Venture Ashore, American Queen Voyages, Journey Beyond, Statue City Cruises, and Alcatraz City Cruises.

Current non-participating products or purchases with the City Experience Rewards Program include bundle products, gift cards (including activations and reloads), taxes, tips, service fees, landing or port fees, administrative fees, group bookings, private charter bookings, third-party partner bookings, ticket assurance, alcohol purchases, and onboard purchases.

Any other questions about the Rewards Program?

Please visit our City Experience Rewards page, here. You will find additional information, including how to sign up, redeem your points, how to access your account and a full list of the program terms and conditions.

Weapons Policy

Am I allowed to bring weapons?

You may not bring explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature, as determined in our sole discretion, that could be harmful to yourself or others.

Audio Tours

Do you provide audio tours/guides in foreign languages?

Audio tours and guides in foreign languages vary by experience. Please check the FAQ section of the experience prior to booking. We will communicate whether the experience is in English only.

Accessibility

What if I need a wheelchair, motorized scooter, or mobility limitations?

Every experience is different and offers a different level of accessibility based on a variety of circumstances. First, check the FAQ section of the experience you wish to book on our website, as we communicate whether a site is accessible for those with particular needs there. Secondly, you can contact us, for more information or to see if we can arrange something or suggest an alternative option.

Niagara Jet City Cruises

How much is a Niagara Jet City Cruises jet boat ride?

Prices for the jet boat tours range from $40 – $75. We offer four types of seating: Standard Dry, Lower Wet Deck, Upper Wet Deck, and Co-Pilot. Pricing is based on child (4-12), adult, and senior (55+).

How long is the Niagara Jet City Cruises boat ride?

The jet boat tour lasts 60 minutes.

Where does the Niagara Jet City Cruises tour take you?

We depart from historic Youngstown, NY, and travel up the majestic Niagara River to the Class V Rapids in the Niagara Whirlpool, just a few miles from the world-famous Niagara Falls.

Where do you go to get on the Niagara Jet City Cruises boat ride?

Niagara Jet City Cruises is located at 555 Water St. in Youngstown, New York in the United States, only minutes from Niagara Falls, NY, and both the Rainbow and Queenston-Lewiston international bridges.

Is the Niagara Jet City Cruises boat ride on the US or Canada side?

Although we are physically located in the US, we travel in both US and Canadian water on the Niagara River.

Do you get wet on Niagara Jet City Cruises boat tours?

Dry or wet? The choice is yours! In addition to life vests for both adults and children, and deck seating, we do offer standard dry seating under the covered boat.

Can you reserve a specific seat on the Niagara Jet City Cruises boat tour?

You can reserve a specific type of seat on Niagara Jet City Cruises. We offer everything from Standard Dry seating to Wet Deck seating or Co-Pilot.

Are there height restrictions to ride the Niagara Jet City Cruises in Niagara Falls?

We require all guests be a minimum of four (4) years of age or older, and a minimum of 40 inches (101 cm) tall.

What should you bring on a Niagara Jet City Cruises boat tour?

Nothing specific is required to ride on one of our jet boat tours, but guests must store their personal belongings in the overhead bins, or in their vehicle upon parking (highly recommended).

Does Niagara Jet City Cruises provide gear and safety equipment for the jet boat tours?

We provide U.S. Coast Guard-certified life vests for both adults and children, as well as safety information prior to boarding the vessel.

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