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Do you need to modify your reservation? You can text your tickets, print a pdf version of tickets or receipt, add additional guests or enhancements, transfer your order or request a refund.

Frequently Asked Questions

Making Reservations

How do I make a reservation?

To make a reservation, go to cityexperiences.com/search-result. Search by your location and the date you want to cruise. Seats can be reserved with most major credit cards. Seats are not held without payment. If you would like to pay in person reservations must be made in person at these locations.

What are my payment options?

We accept most major credit cards. If necessary, you can pay with a personal check or money order by mail. Please call our reservations department at 888-467-6256 for more information. You may pay cash at all port locations (see “How do I make a reservation?”).

Onboard Experience

What is the dress attire for the cruises?

Dinner Cruises: Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises. Lunch and Brunch Cruises: We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes. River, Harbor & Whale Watching Tours: Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean. You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.

What time do I board?

Boarding time is usually 30 minutes prior to departure for all cruises. Please check boarding time when making your reservation.

Food & Beverage Options

Are there vegetarian options available? Can I make a special menu request?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.

Do you offer special dining options for birthdays, anniversaries, or special occasions?

We offer a variety of special enhancements to add to your dining experience. Please ask your Reservations Agent about our celebration packages, food enhancements, balloon or flower bouquets, and our drink passports. These options are also available when booking online. In addition to purchasing enhancements, we are happy to acknowledge all special occasions on board. Please let us know what you’re celebrating and the name(s) of those being honored, and we will be happy to make an announcement during the cruise.

Accessibility and Safety

Are you regulated by the U.S. Coast Guard?

Our vessels are all subject to inspections by the U.S. Coast Guard, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Are life preservers available on board?

Each vessel is 100% U.S. Coast Guard certified with life preservers and all required lifesaving equipment, including child life vests.

Get In Touch

Contact Center Hours:

Monday-Thursday = 10:00am-6:00pm

Friday = 10:00am-7:00pm

Saturday-Sunday = 8:00am-7:00pm

* All times are listed in CST

General Inquires

San Francisco
San Francisco Office
Pier 3 on The Embarcadero
San Francisco, CA 94111
Mon-Fri 8:00am - 6:00pm
Give us a Call
Sales Toll Free: 855-597-4400
Sales Department: 415-438-8300
Corporate Non Reservation Line: 415-788-8866
Marina del Rey
Fisherman's Village
13755 Fiji Way
Marina Del Rey, CA 90292
Mon–Fri 8:00am - 5:00pm
Give us a Call
Toll Free: 800-801-3743
San Diego
Hornblower Landing at Pier 1
1800 North Harbor Drive
San Diego, CA 92101
Mon-Fri 8:30am - 7:00pm
Hornblower Ticket Booth – Pier 2
970 North Harbor Drive
San Diego, CA 92101
Mon-Fri 8:30am - 7:00pm
Give us a Call
Toll Free: 855-253-7943
Berkeley
DoubleTree Conference Hotel
200 Marina Boulevard
Berkeley, CA 94710
Mon-Fri 8:00am - 6:00pm
Give us a Call
Toll Free: 800-668-4322
Newport Beach
South Location
2431 W.Coast Highway #101
Newport Beach, CA 92663
Mon-Fri 8:00am - 5:00pm
North Location
2901 West Coast Hwy, Suite 170
Newport Beach, CA 92663
Mon-Fri 8:00am - 5:00pm
Give us a Call
Toll Free: 800-656-7752
New York
Pier 40
353 West St
New York, NY 10014
Mon-Sun 8:00am - 7:00pm
Pier 15
78 South St,
New York, NY 10038
Mon-Sun 8:00am - 7:00pm
Give us a Call
Toll Free: 866-817-3463
Sacramento
Sacramento Office
1206 Front St.
Sacramento, CA 95814
Mon-Sat 8:00am - 6:00pm
Give us a Call
Toll Free: 877-467-2846
Long Beach
Long Beach Office
100 Aquarium Way, Dock 6A
Long Beach, CA 90802
Mon-Fri 8:00am - 5:30pm
Give us a Call
Toll Free: 877-846-8278
Boston
Hornblower Odyssey Boston
60 Rowes Wharf
Boston, MA 02110
Mon-Sun 8:00am - 10:30pm
Hornblower Spirit Boston
Commonwealth Pier, 200 Seaport Blvd
Boston, MA 02110
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 866-307-2469
Baltimore
Hornblower Spirit Baltimore
Inner Harbor, 561 Light St
Baltimore, MD 21202
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 866-312-2469
Chicago
Hornblower Odyssey Chicago
455 N Cityfront Plaza Dr
Chicago, IL 60611
Mon-Sun 8:00am - 10:30pm
Hornblower Spirit Chicago
Navy Pier, 600 E Grand Ave
Chicago, IL 60611
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 800-700-0735
Norfolk
Hornblower Spirit Norfolk
333 Waterside Dr
Norfolk, VA 23510
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 866-304-2469
Philadelphia
Hornblower Spirit Philadelphia
401 S Christopher Columbus Blvd
Philadelphia, PA 19106
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 866-455-3866
Toronto
Odyssey Toronto
207 Queens Quay West
Toronto ONT
Mon-Sun 8:00am - 8:00pm
Give us a Call
Toll Free: 866-302-2469
Washington DC
Hornblower Spirit Washington DC
580 Water St SW
Washington, DC 20024
Mon-Sun 8:00am - 10:30pm
Hornblower Odyssey Washington DC
580 Water St SW
Washington, DC 20024
Mon-Sun 8:00am - 10:30pm
Give us a Call
Toll Free: 866-302-2469