Frequently Asked Questions
How do I make a reservation?
To make a reservation, go to cityexperiences.com/search-result. Search by your location and the date you want to cruise. Seats can be reserved with most major credit cards. Seats are not held without payment. If you would like to pay in person reservations must be made in person at these locations.
- San Francisco: Corporate Offices at Pier 3, on the Embarcadero
- Old Sacramento: 1206 Front St, Sacramento, CA 95814 (does not accept cash)
- Marina del Rey: 13755 Fiji Way, Marina del Rey, CA 90292
- Newport Beach: 2431 W Coast Hwy, Newport Beach, CA 92663
- San Diego: 970 N. Harbor Dr, San Diego, CA 92101
- New York: 353 West St, New York, NY 10014
What are my payment options?
We accept most major credit cards. If necessary, you can pay with a personal check or money order by mail. Please call our reservations department at 888-467-6256 for more information. You may pay cash at all port locations (see “How do I make a reservation?”).
What is the dress attire for the cruises?
Dinner Cruises: Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises. Lunch and Brunch Cruises: We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes. River, Harbor & Whale Watching Tours: Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean. You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.
What time do I board?
Food & Beverage Options
Are there vegetarian options available? Can I make a special menu request?
Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.
Do you offer special dining options for birthdays, anniversaries, or special occasions?
We offer a variety of special enhancements to add to your dining experience. Please ask your Reservations Agent about our celebration packages, food enhancements, balloon or flower bouquets, and our drink passports. These options are also available when booking online. In addition to purchasing enhancements, we are happy to acknowledge all special occasions on board. Please let us know what you’re celebrating and the name(s) of those being honored, and we will be happy to make an announcement during the cruise.
Accessibility and Safety
Are you regulated by the U.S. Coast Guard?
Our vessels are all subject to inspections by the U.S. Coast Guard, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.
Are life preservers available on board?
Contact Center Hours:
Monday-Thursday = 10:00am-6:00pm
Friday = 10:00am-7:00pm
Saturday-Sunday = 8:00am-7:00pm
* All times are listed in CST