Contact Us

Let Us Help You

Reservation Center

415.981.ROCK (7625)
International +1.415.981.7625
9:00AM – 5:00PM PST
[email protected]

Phone Lines

7:00 AM CST to 9:00 PM CST Monday- Sunday

Online Chat

7:00 AM CST to 9 :00 PM CST Monday- Sunday

Mailing Address

Alcatraz City Cruises, LLC
Pier 33 South
Suite 200
San Francisco, CA 94111


Sunday & Monday: 7:40PM – 2:15PM PST

Tuesday – Saturday: 7:40AM – 4:30PM, *5:15pm PST

*Only during the holidays, 11/15/22-11/26/22 & 12/16/22-01/07/23.

Pier 33 Alcatraz Landing
San Francisco, CA 94111

Group Tickets & Tour Operators
(20+ People)

8:00AM – 4:30PM PST
[email protected]


[email protected]

We will respond to your email as soon as possible.

Individuals who are deaf, hard-of-hearing, deaf/blind or have speech disabilities may utilize the following Federal Relay Service numbers:
  • Hearing Impaired (TTY General Info)- Please text us at 833-416-2577 or Chat with us

  • Accessibility Program Manager – 415.561.4958
  • Federal Relay Service – 800.877.8339
Alcatraz City Cruises, LLC is an authorized Concessioner of the National Park Service, Department of the Interior.  Comments regarding Alcatraz City Cruises operations should be addressed to:

General Superintendent
Golden Gate National Recreation Area
Bldg. 201, Fort Mason
San Francisco, CA 94123