Manage Your Booking

Social Media Policy

Guidelines And Usage

User Generated Content Guidelines

PARTICIPANT AGREEMENT
By replying to the request of Alcatraz City Cruises LLC (“Alcatraz City Cruises”) to participate in our Digital Marketing Program with the hashtag #YesAlcatraz, you agree to all the terms and conditions in this agreement (“Terms and Conditions” or “Agreement”). Alcatraz City Cruises, which does business using the domain name alcatrazcruises.com, also agrees to abide by these Terms and Conditions. Alcatraz City Cruises may terminate its websites or its use of your content at any time at its sole discretion. Any attempt by you to change any of the Terms and Conditions is hereby rejected, and shall not be made part of the Terms and Conditions unless expressly agreed to in writing by an authorized representative of Alcatraz City Cruises.

ALLOWABLE PARTICIPANTS
You must be 18 years of age or older and have the legal right to enter into this agreement and to grant any and all rights to your user-generated content (“Content”) in the form of original photography, video or text.

NON-CONFIDENTIALITY
You understand and agree that your Content will be publicly displayed, and that it will not be treated in confidence. In fact, Alcatraz City Cruises expects that many people from around the world will be able to view your Content. By replying to Alcatraz City Cruises request to participate, you provide Alcatraz City Cruises with the unlimited, worldwide right to use and share your Content on its websites, including, for example, www.alcatrazcruises.com, as well as in all of its social media channels, such as Facebook, Twitter and Instagram.

ALCATRAZ CITY CRUISES RIGHTS TO USER GENERATED CONTENT
By replying to Alcatraz City Cruises’ request to participate in our Digital Marketing program with the hashtag #YesAlcatraz, you are agreeing to these Terms and Conditions. You grant Alcatraz City Cruises and its agents a perpetual, transferable, sublicensable, non-exclusive, worldwide license to (a) use, copy, transmit, distribute, reproduce, modify, create derivative works from, adapt, combine with other ideas or works, publish, translate, publicly perform, publicly broadcast and publicly display your Content (or any modification thereto) in whole or in part, in any format or medium now known or later developed, and (b) use (and permit others to use) your Content in any manner and for any purpose, including without limitation: marketing, advertising, commercial or promotional purposes that Alcatraz City Cruises or its agents deem appropriate. To be clear, Alcatraz City Cruises will have the right, but not the obligation, to use the Content, as authorized in this Agreement.
You agree that you are solely responsible for your Content. Alcatraz City Cruises is not required to host, display, or distribute any Content on or through its websites, on social media or otherwise, and may remove Content at any time or refuse Content for any reason. Alcatraz City Cruises is not responsible for any loss, theft, misuse or damage of any kind to your Content.
By replying to Alcatraz City Cruises’ request to participate in our Digital Marketing Program with the hashtag #YesAlcatraz, you represent and warrant that:

  • You are at least 18 years of age, you have the legal right to enter into this agreement and you are not impersonating anyone else.
  • You own all rights in and to your Content including without limitation, all rights to the audio, video and or digital recording and performance contained in your Content (if any) and/or you have acquired all necessary rights to the elements appearing in your Content to enable you to grant all the rights to Alcatraz City Cruises as described herein.
  • Your Content is wholly original and does not infringe on the copyright, trademark, patent, trade secret or any other intellectual property rights, privacy rights, or any other legal or moral rights of any third party individual or entity.
  • You agree to release and allow all creative license and creative treatment in the use and production of your Content at the discretion of Alcatraz City Cruises and its agents.
  • You voluntarily agree to waive all “moral rights” that you may have to your Content.
  • Any information contained in your Content is not known to or reasonably believed by you to be false, inaccurate or misleading.
  • Your Content does not violate any law.
  • You were not and will not be compensated or granted any consideration by any third party for submitting your Content.
  • You will not be compensated or granted any consideration in any way by Alcatraz City Cruises for the use of your Content.
  • Your Content does not incorporate materials from a third party website, copyright-protected materials or personally identifiable information of anyone other than yourself.
  • Your Content does not reflect negatively in any way upon Alcatraz Island or the marketing, advertising, commercial or promotional efforts of Alcatraz Island or Alcatraz City Cruises.
  • You irrevocably release and forever discharge Alcatraz City Cruises and its agents, directors, officers, affiliated entities, employees, contractors and third party providers (“Released Parties”) from any and all actions, claims, damages, liabilities and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter may have against any of the Released Parties, or their respective successors or assigns, arising out of or related in any way to use of your Content or anything contained therein.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Alcatraz City Cruises and its agents directors, officers, affiliated entities, employees, contractors and third party providers (“Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses or fees (including reasonable attorney’s fees) that any of the Indemnified Parties may incur arising out of or related to the Content or your breach of this Agreement. Alcatraz City Cruises reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you agree to cooperate with Alcatraz City Cruises’ defense of such claims at your own expense.

MODIFICATIONS TO THESE TERMS AND CONDITIONS
Alcatraz City Cruises may, at its sole discretion, change these Terms and Conditions at any time. Any changes will be posted on https://www.alcatrazcruises.com/privacy-policy/ and will be effective upon posting unless another effective date is specified.

TAKEDOWN
Should you want your content removed from Alcatraz City Cruises’ website(s), you will need to send a message to the following: [email protected]. After Alcatraz City Cruises acknowledges receipt of your e-mail request, please allow 30 days for action to be taken, though Alcatraz City Cruises reserves the right to deny any such request.

GENERAL
These Terms and Conditions and the Privacy Statement together with any additional terms to which you agree when using particular elements of the Website(s) constitute the entire and exclusive agreement between you and Alcatraz City Cruises.

GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or related to this Agreement shall be resolved exclusively in the state or federal courts located in San Francisco, California and the parties consent to the personal jurisdiction of those courts.

Facebook Participation Guidelines

On Hornblower Co. and Alcatraz City Cruises pages, we aim to post relevant, interesting content and welcome your comments and suggestions. Although we encourage conversation and dialogue, we want to ensure a respectful environment for our customers, our employees, our partners and our stakeholders.

  • We encourage you to comment on posts or comments from fans that you find interesting and to provide your insights.
  • We will reply to comments when appropriate.
  • “Like” articles, photos and videos you enjoy and would like to see more of.
  • Fan pages are not intended as a place to receive customer service issues. Please contact us directly for customer service issues.

We reserve the right to delete:

  • Comments, links, images or videos that are obscene, profane or hateful in nature
  • Posts that may be offensive to other community members
  • Comments that threaten any person or organization or company
  • Comments that defame or harass an individual
  • Successive off-topic posts by a single fan
  • Repetitive posts copied and pasted or duplicated by single or multiple fans
  • Solicitations or advertisements
  • Comments, links, images or videos that encourage illegal activity
  • Any materials that infringe upon the rights of any third party
  • False comments or claims about Hornblower Co., Alcatraz City Cruises, the company’s products or services or any of its competitors

Disclaimer — Third-Party Content

The moderator of these pages will occasionally link to third-party websites to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Alcatraz City Cruises. Content that makes up these sites and articles is not the responsibility of Alcatraz City Cruises, and does not necessarily represent the opinions, beliefs or endorsement of the company.

Alcatraz City Cruises does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary or “likes” contained on its fan pages, nor shall it be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.

Customer Service

Please note that Facebook is not intended as a place to receive customer service issues. If you have any questions or comments regarding Alcatraz City Cruises or its affiliate products, give us a call. We would be happy to help.

Phone:  415.981.ROCK (7625) Monday – Friday, 9AM to 5PM.

Twitter Participation Guidelines

Alcatraz City Cruises uses Twitter.com as a way to participate in conversations about our business and our industry. We may have more than one official Twitter account. Our currently active Twitter handles are:

@AlcatrazCruises

Our tweets cover a variety of topics that are of interest to our customers, our retail guests, our stakeholders and other industry groups. These tweets may include, but are not limited to: announcements about Alcatraz City Cruises and our operations, announcements about the Hornblower Family of Companies and its activities, news about our partners, travel and tourism industry news and information about our group services operations.

Engaging with Alcatraz City Cruises on Twitter

Alcatraz City Cruises’ decision to follow a particular Twitter user does not imply endorsement of any kind. We follow accounts on Twitter that we believe are relevant to our industry and our company. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) that comment on industry-related matters. We may also follow Twitter users that are guests of Alcatraz City Cruises.

Tweets that we re-tweet do not imply endorsement on our part. We may retweet news and links that we believe are relevant to the work we do in the travel and tourism industry and/or of interest to our followers. We will read all @replies and direct messages sent to us. If appropriate, we will respond to individual messages and may, if necessary, direct individuals to more appropriate channels, such as Guest Service or Media Relations. Alcatraz City Cruises strives to be a good social media citizen and will report Twitter accounts that appear to be spam or bot-driven accounts.

Links to Other Websites

We may include links to websites in our tweets in order to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Alcatraz City Cruises. Content that makes up these sites and articles is not the responsibility of Alcatraz City Cruises, and does not necessarily represent the opinions, beliefs or endorsement of the company. Alcatraz City Cruises does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary contained in our Twitter time line, nor shall Alcatraz City Cruises be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.

Legal Notices, Copyright and Privacy

Tweets and/or @replies pertaining to any ongoing legal matters or regulatory issues specific to Alcatraz City Cruises will not be acknowledged.

We do not ask individuals for personal or confidential information through social media tools such as Twitter.

Alcatraz City Cruises Staff Using Twitter

Some Alcatraz City Cruises employees tweet outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Alcatraz City Cruises, the tweets of employees in their personal capacity do not represent the official position of Alcatraz City Cruises. Such tweets should be considered as those of private citizens. As such, Alcatraz City Cruises shall not be liable or responsible for any of these tweets.

YouTube Participation Guidelines

Alcatraz City Cruises uses YouTube, a video sharing service, as a way to share relevant and interesting content with our customers and stakeholders. Our videos include a variety of content but are not limited to: information about Alcatraz City Cruises and our operations, information about the Hornblower Family of Companies and its activities, information or news about our partners, and travel and tourism news.

Engaging with Alcatraz City Cruises on YouTube

Alcatraz City Cruises’ decision to subscribe to a specific YouTube channel does not imply endorsement of any kind. We follow channels on YouTube that we believe are relevant to our industry. This could include subscribing to the YouTube accounts of companies and other commercial enterprises (and/or their employees) that comment and/or share videos on industry-related matters. Alcatraz City Cruises’ acceptance of a friend request from an account on YouTube does not imply an endorsement of their views. Alcatraz City Cruises’ inclusion of a video that has not been created by Hornblower Co. or Alcatraz City Cruises in a playlist does not imply an endorsement of that video.

We will read all comments posted on our videos and messages sent to us. If appropriate, we will respond to individual messages and if necessary, direct individuals to more appropriate communication channels, such as Guest Service or Media Relations.

By submitting a comment, message or “video response” via one of Alcatraz City Cruises’ official YouTube channels, you agree to the terms and conditions of these participation guidelines:

  • Alcatraz City Cruises reserves the right to not post a comment or “video response”, nor to respond to a comment or “video response”.
  • We review all comments before posting and we will make best efforts to post appropriate comments in a timely manner. We will not post any comments that are classified as spam or which are believed to contain offensive, inappropriate, hateful and/or defamatory language.
  • Comments should not contain profanity. Please refrain from using strong language.
  • Stay on topic. Comments must relate to the video on which you are commenting.
  • Comments or opinions expressed on a video come from members of the public. The views expressed by outside commenters do not necessarily represent the views of Hornblower Co., Alcatraz City Cruises, its management or employees. Alcatraz City Cruises does not endorse or approve their content. Alcatraz City Cruises is not responsible and disclaims any and all liability for the content of comments written by outside commenters on our YouTube channels.
  • Any comments or queries relating to specific issues, particularly those beyond the scope of the videos, should be directed to Alcatraz City Cruises via e-mail or telephone rather than being raised within the comments section of a posted video.
  • If you feel someone has violated YouTube’s terms of service, report the problem by selecting the “Flag” link. This YouTube feature displays beside every video and comment

Legal Notices, Copyright and Privacy

Comments, messages or “video responses” pertaining to any ongoing legal matters or regulatory issues specific to Alcatraz City Cruises will not be acknowledged.

We do not ask individuals for personal or confidential information through social media tools such as YouTube.

Language Policy

The YouTube interface is available in multiple languages including English and French. To change the interface’s language settings, select either “English” or “French” from the language selection menu located at the bottom of YouTube’s website.

Alcatraz City Cruises Staff Using YouTube

Some Alcatraz City Cruises’ employees use YouTube outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Alcatraz City Cruises, posted videos, comments and other YouTube activities of employees in their personal capacity do not represent the official position of Alcatraz City Cruises. Such activities should be considered as those of private citizens.

Blog Participation Guidelines

Alcatraz City Cruises blogs have been developed to participate in conversations relevant to the travel and tourism industry. These participation guidelines apply to those who choose to use Alcatraz City Cruises blogs as forums. By using these sites and submitting a comment, you agree to the terms and conditions of these participation guidelines:

  • Alcatraz City Cruises reserves the right to not post a comment or respond to a comment.
  • We will review all comments before posting and we will make best efforts to post appropriate comments within a timely manner. We will not post any comments that are classified as spam or contain offensive, hateful and/or defamatory language.
  • Comments should not contain profanity. Please refrain from strong language.
  • Stay on topic. Comments must relate, in some way, to the post on which you are commenting. We will not aggregate comments. All posted comments will display separately and not as one.
  • We will make best efforts to respond to comments. We may post a comment or write a post that responds to a number of comments or questions on a similar subject. If a question is very specific; we may require additional time to investigate and respond.
  • You are free to post a comment on our blog sites, as long as it complies with our participation guidelines. To respect the original intent of comments made on our blogs, we will not translate your comments.
  • Comments pertaining to any ongoing legal matters or regulatory issues specific to Hornblower Co. or Alcatraz City Cruises will not be posted.
  • Comments or opinions expressed on blogs come from members of the public and are those of their respective contributors only. The views expressed by outside contributors do not necessarily represent the views of Alcatraz City Cruises, its management or employees. Alcatraz City Cruises does not endorse, or approve of their content. Alcatraz City Cruises is not responsible and disclaims any and all liability for the content of comments written by outside contributors to these blogs.
  • Direct any comments or queries relating to specific issues, particularly those beyond the scope of the blog discussions, to our contact us section rather than being raised within the comments section of a blog post.

 

Flickr Participation Guidelines

Alcatraz City Cruises uses Flickr, a photo sharing service, as a way to share relevant and interesting photos with our customers and stakeholders. Alcatraz City Cruises may share photos depicting our operations, Alcatraz City Cruises events and various other activities related to our industry.

Engaging with Alcatraz City Cruises on Flickr

Alcatraz City Cruises’ decision to add a specific Flickr account as a contact does not imply endorsement of any kind. We follow other contacts on Flickr that we believe are relevant to our industry. This could include subscribing to the Flickr stream of companies and other commercial enterprises (and/or their employees) that comment and/or share photos of industry-related matters. Alcatraz City Cruises’ inclusion of a photo that has not been created by Alcatraz City Cruises in a gallery does not imply an endorsement of that photo. We will read all comments posted on our photos and messages sent to us. If appropriate, we will respond to individual messages and may direct individuals to more appropriate communication channels, such as Guest Service or Media Relations.

By submitting a comment via Alcatraz City Cruises’ official Flickr stream, you agree to the terms and conditions of these participation guidelines:

  • All comments will be reviewed in a timely manner. We reserve the right to remove any comments or photos that are classified as spam or which are believed to contain offensive, inappropriate, hateful and/or defamatory language.
  • ​We reserve the right to remove any inappropriate tags from Alcatraz City Cruises photos.
  • Comments should not contain profanity. Please refrain from strong language.
  • Stay on topic. Comments must relate in some way to the video on which you are commenting.

Comments or opinions expressed on a photo come from members of the public. The views expressed by outside commenters do not necessarily represent the views of Alcatraz City Cruises, its management or employees. Alcatraz City Cruises does not endorse or approve their content. Alcatraz City Cruises is not responsible and disclaims any and all liability for the content of comments written by outside commenters on our Flickr stream.

Any comments or queries relating to specific issues, particularly those beyond the scope of photos, should be directed to our contact us page rather than being raised within the comments section of a posted photo.

Legal Notices, Copyright and Privacy

We have licensed our Flickr photos using a Creative Commons license. You may use and reproduce the photos included in this library for non-commercial purposes as long as the photos are:

  • not modified
  • credited to Alcatraz City Cruises
  • linked to the Alcatraz City Cruises account as per Flickr’s terms of service

Comments or messages pertaining to any ongoing legal matters or regulatory issues specific to Alcatraz City Cruises will not be acknowledged.

We do not ask individuals for personal or confidential information through social media tools such as Flickr.

Alcatraz City Cruises Staff Using Flickr

Some Alcatraz City Cruises employees use Flickr outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Alcatraz City Cruises, posted photos, comments and other Flickr activities of employees in their personal capacity do not represent the official position of Alcatraz City Cruises. Such activities should be considered as those of private citizens.