Your reservations may be made online, over the phone, through our online chat, and in person at ticket booths at select locations. To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards. Reservation can also be made by phone or chat, contact us. If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ. Full payment is required at the time of reservation.  

For reservations of 1-19, you can manage your reservation through the My Account page.

For reservations of 1-19, you can invite guests to your booking through the Manage Booking Portal using the invite Friends and Family link on your reservation, your guests can purchase a ticket to your cruise and join your table  

We accept most major credit cards for reservations of 1-19 tickets. Visa, Mastercard, Discover, JCB, and Diner Club. Please contact us for information

我可以用現金支付嗎？

您可以在我們在巴爾的摩、波士頓、芝加哥（僅限餐飲游輪）、紐約、諾福克、多倫多、費城、聖地牙哥或華盛頓特區的售票處以現金支付。

請注意，客人需在預訂時支付全額費用。

我必須全額支付預訂費用嗎？

我們接受視供應情況而定的預訂，並在預訂時支付全額費用。沒有付款，我們不會持有門票。

• 兒童折扣：4 至 12 歲的兒童可能會以與成人不同的價格航行，具體取決於航行類型和港口位置。4歲以下的兒童在大多數地方可免費遊船。
• Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available.  Please contact us for more information 

Yes! Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK (please note: digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada). Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases. 

For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section. All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat. Digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada.

我可以在機上使用我的禮品卡嗎？

Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases. Please visit the Gift Card page for more information. 

For more information, please visit here

For more information, please visit here

Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.

著陸費

登陸費（如果包含在您的帳單中）可以抵消海運業務運營特有的各種成本。這些可能包括專門的港口設施維修、百分比支付、員工醫療保健義務以及其他費用、許可證、監管、環境和海事安全成本。

行政 費

預訂時將收取與游輪和門票中包含的服務相關的管理費。這不是小費，將由公司自行決定使用。如果您想在機上購買額外的飲料或食品，我們建議您根據服務員為您提供的服務質量在機上留下小費。

稅

除銷售稅外，我們還被一些地方政府徵收港口使用稅。他們直接全額支付給相應城市的地方政府。

機上 小費

預訂時收取與游輪和門票中包含的服務相關的服務/運營費。這不是小費，將由公司自行決定使用。如果您想在游輪上購買額外的飲料或食品，我們建議您根據我們的船員為您提供的服務品質在船上留下小費。

使用機票保證購買的機票可在原定出發時間前 2 小時重新安排或取消，並全額退款，但需扣除不可退款的機票保證費用。票務保證不適用於特定游輪，例如假日游輪、專業游輪或合作游輪，或指示的其他體驗。

我可以在購買游輪后添加票務保證嗎？

必須在預訂時選擇票務保障，不得在購買后添加。

遲到和未入住

一旦收到付款，除非在預訂時購買了票務保證，否則游輪將不予退款。我們很樂意重新安排您的游輪日期，或在您預定游輪前 48 小時通知您支付的金額發放禮品卡。游輪在游輪航行后48小時內不可退款且不可轉讓。對於未入住或遲到，我們不予補償。

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

如果你的游輪被城市游輪公司取消，你將收到三個選項，通過電子郵件和簡訊發送到我們存檔的號碼。

 

選項1：您可以轉移到您選擇的其他游輪日期。請注意，如果您要重新安排到價格較低的游輪，我們將退還差價。如果您要重新安排到價格更高的游輪，一旦選擇了新日期，將需要支付差額。請注意，價格可能會根據需求和高峰游輪時間而有所變化。

選項 2：如果您不確定可以巡航的新日期，您可以將資金轉移到禮品卡中。禮品卡永不過期，可用於在我們的網站上預訂。有關禮品卡的更多資訊，請訪問禮品卡頁面。

選項 3：如果您無法在未來某個日期加入我們，您將收到全額退款，退回到原始付款方式。請等待 3-5 個工作日，資金才會出現在您的帳戶中。

注意：您可以通過郵輪取消通知中提供的鏈接獲得所有 3 個選項。

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

There are no age restrictions for most cruises, and all minors require adult supervision. Some cruises may offer a discounted rate for children. Please contact us 瞭解更多資訊。 

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises. 

河流、港口、觀鯨之旅和水上計程車

Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers as it may get breezy out on the water. 

招牌早午餐、午餐和雞尾酒巡遊

Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses 

招牌晚宴和尊貴產品

Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged. 

Premier Plus (Bateaux and Odyssey Chicago River)

Semi-formal dress code: dresses, collared shirts, dress pants and jackets encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged. 

Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

僅允許在室外甲板上吸煙，但波士頓，長灘，瑪麗娜德爾灣，紐波特海灘，薩克拉門托，馬里波薩海港之旅，海港之旅，景點和啜飲遊輪和觀鯨游輪除外。請將所有垃圾丟棄在適當的容器中。請勿將任何物品扔進水中。請幫助我們保持水的清潔。

不允許使用大麻產品，因為我們根據美國海岸警衛隊和加拿大交通部的規定運營。

City Cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Entertainment is subject to change. Please contact us if you have any questions

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s) if applicable. Decks are never guaranteed for non-private groups. We assign seats based on needs and capacity for each cruise.

你們會在機上宣佈我的特殊場合/慶祝活動嗎？

蛋糕政策

Cakes may not be stored in our facilities. They must be held at your table due to limited storage space on the ship and must be kept at the guest’s table.  There are no open flames allowed on the vessels including birthday candles. We allow flameless or LED birthday candles. A cake cutting fee may apply, which varies by port.

*Boston and Canadian Dining boats cannot accept cakes. 

裝飾 政策

All City Cruises vessels are decorated with linens, votive centerpieces, silver, and china. Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our vessels. 

餐飲游輪上提供素食餐點，客人可在預訂時安排。如果您的團隊中有很多素食者，或者有任何素食者，請在預訂時註明。如果您通過電話或在線聊天通過短途旅行專家預訂，請在預訂時告知專家任何食物過敏或其他飲食限制。

我們可以滿足大多數特殊飲食需求，但需提前通知。

什麼時候提供食物？

餐飲游輪的餐飲服務從登船時開始。

我需要在游輪 前 預先選擇我的功能表嗎？

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online.

我可以自帶 食物 上飛機嗎？

Yes! We encourage our guests to capture their amazing experiences onboard. Please note we prohibit the usage of drones. 

允許攜帶服務性動物登機。服務性動物被定義為經過單獨訓練為殘障人士工作或執行任務的動物。它們是工作動物，而不是寵物。服務性動物必須繫上安全帶、皮帶或拴繩，除非這些設備會干擾服務性動物的工作或個人的殘疾阻止使用這些設備。根據 ADA，唯一功能是提供安慰或情感支援的狗不符合服務性動物的資格。

芝加哥的Seadog Cruises允許攜帶寵物狗，其他港口的部分寵物活動也允許攜帶寵物。

Explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature that could be harmful to yourself or others, as determined in our sole discretion, may not be brought onboard any of our vessels.

City Cruises is not affiliated or associated with any fireworks shows or displays and cannot guarantee any fireworks displays for your experience. Therefore, compensation will not be awarded for fireworks displays queries. 

Since water travel involves uncertainties not present in land facilities, City Cruises may, in its sole discretion, remain dockside, substitute vessels, change the course or schedule of the Service, discontinue the Service, or cancel the Service for any reason. City Cruises shall have no liability arising from any such change of course or schedule, change of vessel, discontinuance, cancellation, or other failure to depart from or arrive at any port at the scheduled or announced time.

You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.

是的，您可以租一艘船參加私人活動。我們的船隊中有各種各樣的船隻，非常適合各種活動。

我必須為我的活動預訂整艘遊艇 嗎？

您不必為您的活動預訂整艘船。我們在定期安排的餐飲巡遊中舉辦許多活動和各種規模的團體。您可以在餐飲巡遊上為您的活動預訂私人空間。欲瞭解更多資訊，請訪問 私人活動 頁面

The cost of your private event varies by the type of vessel, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on private event pricing and to fill out a form please visit: Private Events

Yes, City Cruises Gananoque operates tours from two port locations. The Gananoque Port (280 Main Street, Gananoque, ON K7G 2M2) offers a 1-Hour 1000 Islands Cruise, 3-Hour 1000 Islands Cruise, and a 5-Hour Boldt Castle Stopover Cruise. The Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON K0E 1L0) offers a 1-Hour 1000 Islands Cruise with breathtaking views of Heart Island and Boldt Castle (please note: this cruise does not stop at Boldt Castle).

Yes, you can charter a vessel for a private group outing. For private charter bookings, both cash bar and host bar options are available. For food, we offer a special Charter Menu (no outside food or catering is permitted). To inquire about a private charter booking please email [email protected].

For reservations of 1-19, you can manage your reservation through the My Account page on the City Experiences website.

Contactless Payment options of Credit and Debit cards are recommended. Cash is accepted. Please note we do not accept American Express.

No outside food or beverages are permitted; however, our boats are fully licensed and select food & beverage is available for purchase while onboard.

Yes, the port at Gananoque has a land-based restaurant, Dockside Restaurant, serving casual and comfort food. The restaurant is also connected to a Gift Shop featuring City Cruises Gananoque apparel as well as other gifts and souvenirs. Plus, just outside the Restaurant is the Ice-Cream Stop serving cold favourites.

Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.

Yes, all main decks of the vessels are wheelchair accessible.

City Cruises Gananoque welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises. Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. City Cruises Gananoque will request documentation from the guest (i.e., identification card) confirming that the guest requires the animal for reasons relating to a disability. All other animals and pets are not permitted on City Cruises Gananoque property.

只有5小時的博爾特城堡（Boldt Castle）中途停留遊船才需要護照。請參閱下面的更多詳細資訊。

• 城市游輪Gananoque Boldt Castle中途停留遊輪的乘客受到美國海關和邊境管制，因為Boldt Castle和Singer Castle位於美國。
• 護照、增強型駕駛執照和/或Nexus卡是城市游輪Gananoque Boldt Castle中途停留遊輪所必需的。16歲以下兒童的出生證明可以代替護照。
• 加拿大或美國以外國家的公民需要訪客簽證和護照。由於美國客戶和邊境管制將不再接受免簽證表格，因此將需要經批准的旅行授權電子系統（ESTA）。請聯繫美國海關和邊境保護局瞭解更多詳情。要訪問他們的網站 ，請按兩下此處。
• 美國海關和邊境管制局有權拒絕任何人進入博爾特城堡。在這種情況下，迦納諾克城市游輪將不會為這些情況發放任何退款。

No, the 3-Hour Depths & Discovery Cruise from Gananoque and the 1-Hour Landmarks of the 1000 Islands Cruise from Ivy Lea sail around Heart Island and Boldt Castle but do not stop, therefore passports are not required for these cruises. Please note the 1-Hour Original Heart of the Islands Cruise from Gananoque does not pass Boldt Castle

For your convenience, the price of the Boldt Castle Stopover Cruise includes the Boldt Castle Admission Fee.

• 城市游輪Gananoque Boldt Castle中途停留遊輪的乘客受到美國海關和邊境管制，因為Boldt Castle和Singer Castle位於美國。
• 城市游輪Gananoque Boldt Castle中途停留遊輪需要有效護照、增強型駕駛執照和/或Nexus卡。16歲以下兒童的出生證明可以代替護照。
• 加拿大或美國以外國家的公民需要訪客簽證和護照。 由於美國客戶和邊境管制將不再接受免簽證表格，因此將需要經批准的旅行授權電子系統（ESTA）。請聯繫美國海關和邊境保護局瞭解更多詳情。要訪問他們的網站 ，請按兩下此處。
• 美國海關和邊境管制局有權拒絕任何人進入博爾特城堡。在這種情況下，迦納諾克城市游輪將不會為這些情況發放任何退款。

• 週末早午餐巡遊
• 平日午餐巡遊
• 晚餐巡遊
• 觀光海港之旅
• 觀光和啜飲雞尾酒巡遊

在多倫多市中心的港灣附近有很多有趣的活動可以享受。

1. 在多倫多城市游輪上享受觀光游輪
2. 參觀多倫多群島
3. 參觀加拿大國家電視塔
4. 在多倫多市中心購物和用餐
5. 在森特維爾遊樂園玩得開心
6. 享受多倫多城市游輪的餐飲巡遊

從乘船遊覽到島嶼旅行和各種景點，您不會缺少選擇！

Toronto is an amazing city full of attractions, events, and great food. If you are planning on visiting Toronto, make sure to research everything beforehand so you can make the most of your trip! There are plenty of fun things to do in Toronto! For instance, you can visit city’s many attractions and museums, enjoy the diverse food, and drink scene or take part in one of its many annual festivals.  Toronto is known for its various sporting activities too and there is something to enjoy round the year.   Toronto offers something for everyone to enjoy in this vibrant city.  Harbourfront area in downtown Toronto is a popular spot for enjoying various cruises with City Cruises besides host of other activities to keep you busy including visit to the Toronto Islands.

Harbourfront area on the shores of Lake Ontario offers waterfront parks, trails, cruises, restaurants, theatres, and various other attractions. Harbourfont also offer water taxis to the Toronto islands for beaches and Centreville Amusement Park.   The city ferry is also located at the Harbourfront to visit the Toronto islands.  City Cruises operates at the Harbourfront and offer various Sightseeing, Cocktail, Dining and Private cruises. Enjoy a variety of dining and sightseeing cruises or book a private event with City Cruises, along Toronto’s harbourfront while you take in picturesque views of the Iconic Toronto skyline.

Tickets are not required to be printed for boarding of Indy Cruises or Private Events. When boarding an Indy Cruise, please show either a digital or printed ticket with your confirmation number and name. Private Events to not require any form of tickets.

多倫多城市游輪在該地區不擁有或經營任何停車場。由於多倫多市中心和港灣地區的交通量很大，我們建議您在計劃旅行時間和到達時考慮到這一點。有關附近的停車選擇，請查看以下內容：

• 港灣中心停車場，235 Queens Quay，多倫多，ON M5J 2G8
• Southcore Financial Centre， 18 York St， Toronto， ON M5J2T8
• RBC Waterpark Place， 83 Queens Quay W， Toronto， ON M5J 2T5

Due to ship-build compliance requirements, our vessels are not fully accessible. The Elite is not accessible. The Oriole can use a ramp to accommodate non-motorized wheelchairs at boarding; however, the bathrooms are located on the lower level. The Northern Spirit can accommodate assisted boarding via the main deck for guests (with limited mobility i.e., walkers) in non-motorized wheelchairs. None of the bathrooms on Oriole, Showboat or Northern Spirit are accessible or have changing stations. The Toronto Odyssey is wheelchair accessible for the main deck (Maple Deck) and has one bathroom that is also wheelchair accessible.

Sightseeing/Lunch cruises are casual. Dinner cruises are business casual. Shirts and shoes must be always worn, and no bathing suits allowed. High heels/stilettos are not recommended on board.

Of course, children are allowed on both lunch and dinner cruises (if the client requests). Limited booster seats available upon request. Some events have age restrictions which guests will be notified of upon booking.

Strollers are permitted on dining cruises. Strollers cannot be kept at the table. The strollers are stowed elsewhere for the duration of the cruise.

Our seating chart is prepared based on the size of the groups onboard. Seating requests are not always guaranteed. We always try our best to accommodate all our groups. A guaranteed window seat can be purchased upon booking.

On all events, beverage service closes at docking, and guests are allowed 30 minutes to disembark.

一旦收到付款，除非在預訂時購買了票務保證，否則游輪將不予退款。我們很樂意重新安排您的郵輪日期，並在您預定郵輪前 48 小時通知。游輪在游輪航行后48小時內不可退款且不可轉讓。對於未入住或遲到，我們不予補償。

使用機票保證購買的機票可在原定出發時間前 2 小時重新安排或取消，並全額退款，但需扣除不可退款的機票保證費用。票務保證不適用於特定游輪，例如假日游輪、專業游輪或合作游輪，或指示的其他體驗。

All our buffets are completely labelled and can accommodate any major allergy. Vegans and Gluten Free guests have the option of eating from the buffet. If an allergy or dietary restriction of a guest cannot be accommodated with the buffet, we can request a special dish prepared by our chef. For any special meal we must have the guests name and their list of allergies to give to the Chef. With 48hr. notice, guests who follow a kosher diet can select a meal from our kosher caterer to be delivered at an additional charge. The chicken and beef used for the main entrees on our menus is halal.

City Cruises Toronto sails rain or shine. In the case of severe weather conditions or upon the direction of Transport Canada, we will remain dockside, but provide the full dining service. The dining areas on all our vessels are completely enclosed.

通常，這不是問題。我們呆在平靜的內港，最多以 7-10 節的速度行駛。如果您對暈船非常敏感，請在登船前採取必要的預防措施。 我們不提供任何暈車藥物。

The Northern Spirit, Elite and Toronto Odyssey are the only vessels to offer full heating on board during the colder months. During the hotter months the Northern Spirit, Elite, Showboat and Toronto Odyssey offer climate-controlled air-conditioning.

The Water Taxi is operated by a separate privately owned company. To coordinate guests arriving/leaving via water taxi, the taxi will need to be booked by the guest who will then communicate the time of the booking to the coordinator. The coordinator will communicate the arrival time of the water taxi to the on-board manager and captains so that they can ensure the vessel is in the inner harbour to meet up with the water taxi. *Water Taxis are subject to availability at the discretion of the water taxi company. Their services are weather dependent and seasonally available.

We aim to fill bellies and minds and so our tours are so much more than a just a tasting experience! Your guide will tell you about the city, its history, monuments, and food evolution. During your experience you will learn loads about local culinary history, the current food scene, typical plates, and ingredients.

All tour tickets must be purchased in advance through this website. We don’t allow walk-ups or cash payments on the day. You can book a tour through this website up until one hour before the tour start time. But our tours do often sell out in advance, and we’d hate you to miss out so to ensure you get the time and date you want, please book well in advance.

If you’d like an invoice, please contact us at BEFORE purchasing and we’d be happy to arrange this for you.

When you book your tour through our secure booking system, you will be able to pay with credit card.

Yes, always. We use a secure connection and your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Our SSL certificate has been issued by Cloudflare.

Of course you can! One of the great things about our tours is the chance to meet other fellow foodies. If you’re still the only one booked 36~48 hours before your tour, we’ll get in touch with you to offer a couple of options: switching to a different tour that has other guests booked on or a full refund.

我們喜歡在白天的旅行中讓好奇的孩子和他們的父母！請記住，涉及相當多的步行，樣本可能並不總是孩子們習慣的。如有任何疑問，請與我們聯繫。

不吃飯的 5 歲以下兒童可以免費參加我們的小團體旅遊！只需在預訂時記下，以便我們知道他們會加入您的行列。我們提醒家長，嬰兒車在小街上可能很麻煩，而且餐館里通常沒有空間放置嬰兒車，因此請盡可能為嬰兒使用背帶。

最後，請注意，我們的大多數晚間旅遊都是針對18歲及以上的成年人的。

Given the traditional and often small establishments we visit, we’re unable to exceed the guest limits on a tour. But please get in touch and we’ll let you know what your options are.

There’s no official waiting list. If a tour is full, please feel free to contact us and we’ll see if we can open another tour.

Our tours start right on time so that the food doesn’t get cold. When you book a tour you will receive an email confirmation from us with the meeting details for that tour. It is essential to be on time (we recommend arriving 15 minutes early) as we are unable to wait for latecomers, and you will not be able to catch up to the group. Late arrivals and no-shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after a tour’s departure.

There are bathrooms are stops throughout each tour (though not necessarily at all stops). Please check with your guide.

Not only are they allowed, they’re encouraged! And please share your experience with us by tagging any pictures with our social media accounts!

Our tours do include some time to shop at certain food shops, however unscheduled stops are discouraged for the sake of finishing the tour on time and out of respect to other guests. If you’d like to return to any shops or stops for shopping after the tour, please ask your guide for directions.

Grab an umbrella and get ready for some delicious food! Our tours are held rain or shine. Please check the conditions and dress appropriately.

Unfortunately, due to small alleyways and multilevel restaurants, our tours are not wheelchair or baby stroller accessible.

Gratuities are greatly appreciated, although never expected nor mandatory. The standard gratuity in the tour industry is 10-15%.

Currently our small group tours are offered exclusively in English, but if you would like a private experience in another language, please get in touch and we can see if it is possible to accommodate your group.

All payment must be made by credit card, either over the phone with our Customer Service agents or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. Our guides cannot accept cash as payment for your tour.

Our tours are all-inclusive packages that include all tickets and reservations fees in advance, often with exclusive early access or “skip the line” privileges to avoid long waits and cannot be used with other tickets or passes to the various museums and historical sites included.

It means the tour price listed on our website includes all tickets, reservations, and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide or grabbing a snack after your tour.)

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

You can view a complete summary of our policy here.  For any further questions about our cancellation policy, please feel free to chat with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916.

Yes! You can purchase a gift card on our website here.

正如我們的名字一樣，我們的大多數旅行都涉及至少一半的步行，如果不是大部分時間的話。除了我們的一些一日游、自駕游或乘船遊覽外，您可以期望步行相當多的時間。客人應該能夠毫無困難地以中等速度行走。

想和我們一起巡迴演出，但又擔心跟上團隊的步伐？有關我們的取消政策的任何其他問題，請隨時與我們聯繫。通過電話聯繫步行：從美國（免費電話）：+1-888-683-8670，或國際：+1-202-684-6916 ，我們也許可以為您和您的團隊安排私人旅遊。

每次旅行都是不同的，但在大多數情況下，由於各種原因，行動不便的人在團體旅行中會遇到困難。我們的團體旅遊利用了多個無法進入的區域，如樓梯、狹窄的通道和考古遺址的不平坦表面。

這並不意味著我們的每一次旅行都很難拒絕。首先，請查看我們網站上旅遊頁面的常見問題解答部分。通常，我們會告知行動不便的人是否可以訪問該網站。

對於義大利漫步，由於各種原因，我們無法在大多數團體旅行中容納輪椅。例如，在梵蒂岡博物館，輪椅使用者必須遵循非坐輪椅者無法進入的不同路線。在羅馬鬥獸場，電梯經常出現故障，需要更複雜的解決方案。在大多數情況下，我們可以為輪椅消費者提供預先安排的私人旅遊（視情況而定），以便導遊根據他們的特殊要求調整路線。但是，請在預訂前與我們聯繫，並注意客人有責任推動自己的椅子 - 導遊將無法這樣做。

對於某些旅行團，我們可以安排私人旅行團，並考慮到任何限制。如果您想討論這種可能性，請通過聊天與我們聯繫。通過電話聯繫步行：從美國（免費電話）：+1-888-683-8670，或國際：+1-202-684-6916 ，我們也許可以為您和您的團隊安排私人旅遊。

每次旅行都是不同的，但在大多數情況下，由於各種原因，行動不便的人在團體旅行中會遇到困難。我們的團體旅遊利用了多個無法進入的區域，如樓梯、狹窄的通道和考古遺址的不平坦表面。

這並不意味著我們的每一次旅行都很難拒絕。首先，請查看我們網站上旅遊頁面的常見問題解答部分。通常，我們會告知行動不便的人是否可以訪問該網站。

每次旅行都是不同的，但在大多數情況下，嬰兒車在團體旅行中是困難的。有些營地不允許嬰兒車進入車內，而自駕游和一日游則在車內沒有額外的存儲空間。

這並不意味著我們的每一次旅行都很難拒絕。如果您聯繫我們，我們可以看看我們是否可以安排一些事情。

允許使用嬰兒車時，請確保其體積小、重量輕且可摺疊。

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets, or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually be booked two to three weeks in advance, and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

由於我們收到如此多的請求，我們沒有保留候補名單，我們根本無法正確跟進每個人。我們建議您定期檢查，看看售罄的旅行是否有空位。

When we have space! If you can’t book on our website, a tour may be off-sale because it’s within a day or two of the start time.

每次旅行都需要一些物品來做好充分的準備。

• 舒適的鞋子。我們 #takewalks 因此，確保您可以沿著不平坦的表面、泥濘的小路、鵝卵石等導航至關重要。
• 水。人類需要水，所以我們建議帶一些水！
• 遮陽罩。在溫暖的月份，帽子、太陽鏡、遮陽傘和/或防曬霜會有所説明。 有幾個景點的陰影不佳。
• 防風雨罩。建議在涼爽的月份穿外套、雨衣和/或雨傘，並穿幾層衣服。（請記住，我們的旅行風雨無阻！
• 帶照片的身份證件。一些旅遊/景點需要帶照片的身份證件，上面有出生日期。
• 確認ID。確保它易於訪問。
• 學生證。如果您預訂了學生票，則需要提供您的學生證。

我們強烈建議您列印確認信，主要是因為它包含有關集合點、Walks 聯繫方式、照片和地圖的寶貴資訊，以説明您到達那裡。那些精通技術的人可能想在您的手機上將其添加為書籤，以便您可以輕鬆地將其調出以供自己參考。

參加您的旅行不需要此確認電子郵件的實體或數位副本。您的導遊（或旅遊協調員）將在我們的資料庫中包含您的名字，因此如果您知道預訂上的名字，您就準備好了！

我們的旅行風雨無阻，我們的導遊擅長在各種天氣條件下導航，以確保您儘可能舒適。他們會在可能的地方找到陰涼處，在懸垂物下停下來——諸如此類的東西。

在極少數情況下，如果天氣特別劇烈，一些景點可能會關閉（例如，羅馬鬥獸場可能會在洪水泛濫時關閉）。如果時間允許並且我們事先收到警告，我們會在發現后立即與您聯繫。

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.
During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

True to our name, we #takewalks! Most of our tours involve walking for at least half, if not the majority of the time. We strongly recommend wearing comfortable shoes where you can navigate a variety of surfaces including cobblestone, pavement, dirt pathways, and city streets.

預訂後，您將收到一封確認電子郵件。此確認將向您顯示集合點位址、如何在該位址找到一次的簡短說明以及會議時間。我們在旅行開始前 15 分鐘見面參觀，這樣我們就可以讓每個人都簽到，並準備好 #takewalks！

我們通常（除了少數例外）使用可以在Google地圖上輕鬆找到的集合點。

下面是一個示例：

集合地點：Via delle Terme di Tito， 72 （Oppio Caffè） 在 Oppio Caffè 街對面的 Colle Oppio 公園門入口處集合。

這個集合點位於Via delle Terme di Tito 72，您可以輕鬆地將其放入谷歌地圖並找到確切的位置。然後，一旦您到達該位址（即Oppio Caffè），您將在街對面看到Colle Oppio公園的大門，並看到您的導遊在等您！

您的導遊（或旅遊協調員）將在旅遊開始時間前15分鐘到達集合點。他們將舉著一個標有 Walk 標誌和「MEET HERE」字樣的標誌。

我們的集合點標誌如下所示：

我們理解您可能在新城市中遇到困難。我們強烈建議您留出足夠的時間到達您的旅行 - 但事情發生了。

請注意，我們要求所有客人在預定的旅行開始時間前至少15分鐘到達旅遊集合點。

如果您難以找到集合地點或途中延誤，請撥打以下任何緊急電話號碼：義大利的緊急電話號碼：+39-069-480-4888 或巴黎的旅遊電話：+33-176-36-0101 不是我們的常規客戶服務號碼。

如果您遲到了，最好與我們聯繫，以便我們聯繫您的導遊。
這並不總是適用於所有旅行團——我們的導遊與其他客戶在一起，並且已經在旅行中（我們要求他們在旅行期間不要使用手機）。但在某些情況下，幾分鐘的延遲是可以補救的。大多數情況下，導遊會在旅行開始時間的5分鐘內離開集合點。

在某些情況下，我們可能會根據可用性重新安排您的旅行，但需要支付少量修改費。您必須在錯過旅行後 24 小時內與我們聯繫以進行此修改。

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. For any further questions about our cancellation policy, please feel free to chat with us.  Or, contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 as soon as possible.

Unfortunately, we cannot accept private requests at this time. To provide the highest quality services, we devote our resources to small group tours to guarantee an intimate and personal experience and the best possible value for our clients. If you require a wheelchair itinerary, please reach out to us.

是的。我們的旅行都是用英語進行的。我們不提供多語言旅遊，這意味著您永遠不必等待導遊先用英語說話，然後是德語，然後是義大利語。（相信我們，它發生了！

我們盡最大努力適應飲食限制——我們知道食物對每個人都很重要！在您旅行之前，我們確實需要提前瞭解您的飲食需求，因此最好在預訂後立即與我們聯繫 - 請隨時發送電子郵件至 [email protected]。通過電話聯繫步行：美國（免費電話）：+1-888-683-8670，或國際：+1-202-684-6916。

在某些情況下，替換是不可能的。例如，我們的義大利面製作班，就其性質而言，不適合乳糜瀉患者，我們的羅馬美食之旅也不適合製作比薩餅。

對於有嚴重食物過敏的客人，我們建議您避免參加美食之旅，並非常小心在國外的所有食物，因為這些食物並不總是按照美國標準進行標記。

我們不僅熱愛藝術、歷史和文化，還熱愛美食。我們的導遊都是當地人，他們希望您在參觀他們的城市時獲得令人難以置信的體驗。他們很樂意為您指出該地區他們最喜歡的景點的方向。問問他們就知道了！

天主教堂和宗教場所（如地下墓穴）的著裝要求要求女性和男性都遮住肩膀和膝蓋。在夏季，我們建議男士穿遮住膝蓋的T恤和長短褲。對於女性，如果您穿著無肩帶上衣或連衣裙，請帶上開衫。如果您穿著短褲，我們建議您帶上圍裙。

Due to a new set of rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors undertake a more thorough security check at the Colosseum, which can cause delays.

YES! Any tour that covers the Colosseum, Roman Forum, and Palatine Hill include a lot of walking (that applies even more to our Best of Rome tour). Our tours shouldn’t present too much of a challenge to anyone with a normal fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night Tour.

可能不是。我們的地穴，骨頭和地下墓穴之旅包括參觀羅馬地下墓穴，這是一系列長長的地下通道。雖然它們非常開放且光線適中（並且非常安全），但它們可能不適合任何患有特別嚴重的幽閉恐懼症的人。如果您認為在這些情況下可能會感到恐慌，我們建議您不要選擇這個特定的旅行。

Seeing all of Rome in a single day is pretty tiring. We do leave time for a lunch break during which you can rest, and our guides are always very conscious to pace our tours to suit your group. For guests with a normal fitness level and good health, it won’t be too much but if someone in your party has issues with mobility or fitness, we would recommend that you take the Best of Rome and Vatican Highlights on separate days, to give you time to rest in between.

Our Rome Food Tour can be tailored to suit most dietary requirements so long as you give us enough notice to prepare. The pizza-making section of the tour is not suitable for coeliacs. Our Pasta-Making Class, by its nature, is not suitable for coeliacs but should be okay for everyone else. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution – for example the bread, meat and cheese shop on the Rome Food Tour will always be visited and tastings cannot be substituted. For guests with severe food allergies, we recommend not taking a food tour and being very careful with all food in Italy, which isn’t always labeled to U.S.-standards.

The Vatican Museums have a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

According to Vatican Museum rules, only small bags can be brought inside the Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be carried inside but anything larger than that, plus large umbrellas, must be checked at the cloakroom. Items may be left at the cloakroom without charge but please note that you must return to this spot to collect your belongings before 5pm or return the following day. As our tours mostly end at St. Peter’s Basilica this is quite inconvenient, as you will be required to walk about 20 minutes from there back to the entrance of the Museums. In the case of our Vatican Highlights Tour, guests may have to leave the tour early to reach the cloakroom before it closes and will not be able to visit St. Peter’s Basilica.

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. In the case of our Pristine Sistine, and Full Day Vatican tours, you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour, you have a choice. Your tour ends inside the Sistine Chapel where you are welcome to stay or continue exploring the Museums. Alternatively, follow your guide for special skip-the-line access to St. Peter’s Basilica.

Yes. All of our Vatican tours include skip-the-line access as standard. This means that we use the special group entrance with pre-reserved timed-entry tickets, so you’ll never have to wait in long general access lines. For extra special entry, check out our Pristine Sistine Tour. Any of our group tours that visit St. Peter’s Basilica also include skip-the-line access there.

大多數都這樣做——我們的原始西斯廷、完整梵蒂岡和梵蒂岡全日游包括聖彼得大教堂的導覽游，雖然我們的梵蒂岡亮點之旅不包括導覽游，但您可以按照您的指南進行特殊的免排隊訪問，讓您進入大教堂自行探索。但請注意，聖彼得大教堂是一座功能正常的教堂，經常用於宗教儀式。因此，大教堂有時會在沒有事先警告的情況下關閉。在這些情況下，我們會盡力警告您，您的導遊將為您提供梵蒂岡博物館內的更長遊覽。

請注意，聖彼德大教堂（St. Peter』s Basilica）在聖彼得廣場（St. Peter's Square）舉行教皇覲見活動時，大多數星期三都關閉。

No, non, ne, nee, absolutely not. And the Sistine Chapel guards are scary, so we don’t recommend trying it.

No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be booked directly through the Vatican authority responsible for caring for them. Access is limited to only a few groups a day and tours are in huge demand though, so we recommend booking a few months before your trip where possible. For reservations email [email protected].

We don’t – nor should anyone else! Tickets to the Papal Audience are provided free by the Vatican. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3:00 pm and 8:00 pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

Yes! All Walks of Italy services will run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some sites may be closed. In these cases, we will try to contact you in advance, where possible.

Although you are unable to carry large backpacks around the Doge’s Palace, there is a free bag check at the entrance. Feel free to leave handbags and purses here too and collect them after your tour.

Unfortunately, children under the age of 6 years old are not allowed to join the Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.

The Doge’s Palace Secret Passages Tour visits the secret archives and hidden passages of the Palace. This means that the tour does enter some small, relatively dark spaces between rooms. If you are nervous of this or suffer from claustrophobia, we advise that you don’t take this tour.

There is no AC, so the passages can become quite hot over the course of the Doge’s Palace Secret Passages Tour.

At St. Mark’s Basilica, as at all Catholic churches and religious sites, visitors are asked to cover their shoulders and knees. For men this means long shorts or trousers, while women should wear long skirts or trousers. If you are wearing shorter shorts, please bring a sarong or similar to cover up. If your top is sleeveless, we recommend that you bring a cardigan.

With enough notice, we can tailor our Venice Food Tour to suit most dietary requirements, although this tour is not suitable at all for coeliacs. Please contact our Customer Service team at [email protected] as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guests may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to U.S. standards.

That depends on where you’re going! Venice gondolas are best for the atmosphere and travel quite slowly. They are therefore best for the small quiet back canals of the city. If you are traveling between two points, however, or want to tour busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a motorboat.

Dress code at Catholic churches and religious sites requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we recommend bringing a sarong to wrap around you inside.

Currently, you can. Guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

With enough notice, we can tailor our Florence Food Tour to suit most dietary requirements. Please contact our Customer Service team at [email protected]

盡可能提前，以便我們做好準備。雖然我們將盡最大努力滿足有食物偏好或過敏的客人，但請注意，並非總是可以進行替代，因此客人可能比其他人享受更少的品嘗。由於我們正在訪問當地企業，我們不能保證可能沒有某些成分的痕跡。如果您有非常嚴重的過敏症，我們建議您不要參加我們的美食之旅，並且在義大利要特別小心，因為那裡的食物通常不符合美國標準。