Terms and Conditions

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City Experiences

Terms and Conditions

Thank you for your reservation with Hornblower Cruises & Events!

 

Tickets are not required for boarding. However, please check in with your confirmation number and your last name upon boarding. We hope that your Hornblower cruise will be an exciting and memorable event.

Please note the following Terms & Conditions:

1. If you need to make changes to your order, visit our website at www.cityexperiences.com and select “Manage My Booking.” Here, you will be able to add guests, enhancements or change the date. Cancellations cannot be accepted online. If you would like to be seated with someone who holds an existing reservation, please contact our customer service department at [email protected] or contact us. You must have the reservation number of the existing booking in order to join it. Otherwise, we will need to speak with the reservation holder directly.

2. All payments are FINAL and NON-REFUNDABLE. Cruises without Assurance may be re-scheduled up to 48 hours prior to the original booking’s departure time. Guests who have purchased Assurance may re-schedule or cancel up to 2 hours prior to original departure time with a full refund, minus the cost of non-refundable Assurance. Assurance is not available on select cruises, such as holiday, specialty or partnership cruises or other experiences as indicated

3. All guests must check-in prior to boarding on the day of their cruise.

4. Hornblower is UNABLE to compensate or reschedule any guests who miss their cruise due to traffic or any other circumstance.

5. Our yachts depart promptly at their scheduled time. In the rare event of extreme weather, your cruise will be held dockside.

6. All yachts are subject to change without notice.

7. A minimum 48-hour notice prior to the cruise date is required to reschedule your cruise to another sailing date. For guests with Assurance, a minimum 2-hour notice prior to the cruise time is required to reschedule your cruise to another sailing date at no charge, minus the cost of Assurance.

8. Reservations are taken on a space-available basis, and are not confirmed until payment is received.

9. Any discounts or coupons must be mentioned at the time of payment.

10. If your cruise is in California, a service charge will be collected at the time of your reservation, related to the cruise, food, beverage and the service included in your purchase. This charge is not a gratuity and will not be distributed as a gratuity to our employees who provide service to you. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you.

11. Taxes, Service Charge and Gratuities. An administrative fee, plus applicable state and local taxes, will be charged to You based on the food, beverage and all other services shown in the Charter Summary and is not distributed to employees. The administrative fee does not represent a tip or gratuity for our service staff and is used to offset charges and fees related to the operation of the cruise. The administrative fee will not be distributed as a gratuity to our employees who provide service to you. Any gratuities which you may wish to leave in addition to the required administrative charge are entirely discretionary and should be based on the degree to which the service you received exceeded your expectations. Any such gratuities will be distributed to certain designated team members of City Cruises’ crew who performed services for Your event and You agree that City Cruises may do so.

11a. The additional Landing Fee charged for California cruises, and the Administrative Charge charged for New York cruises, offset a wide range of costs unique to maritime business operations. These may include required specialized Port facility repairs, percentage rental payments, employee health care obligations and other fees, licenses, regulatory, environmental and maritime security costs. Neither the Landing Fee nor the Administrative Charge is a gratuity and neither will be distributed to our employees. If you are cruising in New York and voluntarily leave an onboard gratuity, that gratuity will become the property of the person to whom you leave it.

12. In addition to sales tax, we are assessed taxes by some of our local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

13. Please call for wheelchair accessibility as some of our yachts are not accessible.

14. In compliance with U.S. Coast Guard requirements, photo I.D. is required of all passengers 18 years of age or older.

15. By attending a Hornblower Cruise, you agree that we may take photographs or video of the cruise on which you are sailing or for the event you are attending, and we may use those photographs or video on our website and for other promotional purposes.

16. Should Hornblower cancel the event for any reason, the primary guest listed on the reservation will be contacted via phone and email (please ensure all contact information on your reservation is correct). If Hornblower cancels the event, each reservation will be given the option to reschedule, or be refunded.

17. Hornblower reserves the right to refuse service or remove guests from a vessel, event or premises at any time if determined, in Hornblower’s sole discretion, to be necessary (1) for appropriate safety reasons, (2) if a guest causes discomfort, inconvenience, or annoyance to other guests, crew members or agents, or (3) if a guest’s behavior is deemed to threaten the safety, good order or discipline.

18. For the safety of Hornblower’s crew and guests, all persons, purses, handbags, and backpacks are subject to search before boarding a Hornblower vessel. Hornblower reserves the right to not allow any bag, parcel or other item and to deal with any unattended object, bag, backpack, or luggage in such way as Hornblower considers appropriate.

19. The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products the produce a vapor or smoke is allowed only in designated outdoor smoking areas.

20. Limitation on Liability. (a) IN THE EVENT YOU ARE INJURED, BECOME ILL, OR DIE, OR YOUR PROPERTY IS LOST OR DAMAGED, HORNBLOWER WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES UNLESS THE OCCURRENCE WAS DUE TO HORNBLOWER’S NEGLIGENCE OR WILLFUL FAULT. HORNBLOWER DISCLAIMS LIABILITY TO YOU UNDER ANY CIRCUMSTANCES FOR INFLICTION OF EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY WHICH WAS NOT: (i) THE RESULT OF PHYSICAL INJURY TO YOU CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; (ii) THE RESULT OF YOU HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, AND SUCH RISK WAS CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; OR (iii) INTENTIONALLY INFLICTED BY A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP. IN NO EVENT WILL HORNBLOWER BE LIABLE TO YOU FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. (b) HORNBLOWER ASSUMES NO LIABILITY IN RESPECT OF THE ACTS OR OMISSIONS OF ANY THIRD PARTY. IN ADDITION TO THE LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY GRANTED UNDER THE AGREEMENT, HORNBLOWER ALSO RETAINS ANY AND ALL LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY ACCORDED TO SHIP OWNERS AND TOUR OPERATORS BY STATUTE OR RULE OF LAW INCLUDING, WITHOUT LIMITATION, THOSE PROVIDED FOR IN 46 UNITED STATES CODE APP. SECTIONS 30501 30511, WHICH ARE UNITED STATES STATUTES LIMITING THE LIABILITY OF VESSEL OWNERS. (c) TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING 46 UNITED STATES CODE APP. SECTIONS 30501-30511, YOU, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO THE CRUISE OR THE AGREEMENT.

21. Time Limits for Noticing Claims and Filing and Service of Lawsuits. (a) IN ANY CASE GOVERNED BY 46 UNITED STATES CODE SECTION 30508, WHICH IS A UNITED STATES STATUE THAT PERMITS ANY SHIP OWNER TO LIMIT THE TIME DURING WHICH A PASSENGER MAY FILE A CLAIM OR COMMENCE SUIT AGAINST A SHIP OWNER, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP FOR LOSS OF LIFE OR BODILY INJURY UNLESS WRITTEN NOTICE OF THE CLAIM IS DELIVERED TO HORNBLOWER NOT LATER THAN SIX (6) MONTHS AFTER THE DAY OF DEATH OR INJURY, THE LAWSUIT IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER THE DAY OF DEATH OR INJURY, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. (b) FOR ALL OTHER CLAIMS, INCLUDING BUT NOT LIMITED TO CLAIMS FOR LOSS OR DAMAGE TO PROPERTY, BREACH OF AGREEMENT, ILLNESS OR DEATH OR INJURY, NOT GOVERNED BY 46 UNITED STATES CODE SECTION 183b, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP, NOR WILL WE OR THE SHIP BE LIABLE THEREFORE, UNLESS WE ARE PROVIDED WITH WRITTEN NOTICE OF CLAIM WITHIN THIRTY (30) DAYS AFTER CONCLUSION OF THE CRUISE, THE LAWSUIT FOR SUCH CLAIM IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER CONCLUSION OF THE CRUISE, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. IN THE CASE OF A CLAIM BY OR ON BEHALF OF A MINOR OR LEGALLY INCOMPETENT PERSON, THE TIME PERIODS DESCRIBED ABOVE SHALL BEGIN TO RUN ON THE EARLIER OF: (i) DATE OF APPOINTMENT OF A LEGAL REPRESENTATIVE FOR THE MINOR OR LEGALLY INCOMPETENT PERSON, OR THEIR ESTATE (AS THE CASE MAY BE); OR (ii) THREE (3) YEARS AFTER THE DAY OF DEATH, INJURY OR DAMAGE, AS APPLICABLE.

22. These terms and conditions are subject to change at any time without notice.

Attire Recommendations: Your Hornblower Cruise is an opportunity to get dressed up.

1. For Dinner and Cocktail Cruises: We ask that women wear cocktail attire, a dress or dressy casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Designer jeans are acceptable. Casual jeans, t-shirts, athletic shoes and flip flops are discouraged.

2. For Lunch and Brunch Cruises: For women, we recommend casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Casual jeans, t-shirts, athletic shoes and flip flops are acceptable.

3. For Sightseeing Harbor, River and Whale Watching Tours: Casual clothing is acceptable.

For questions or concerns regarding this confirmation or your reservation, please contact our reservation department at 800-459-8105 during regular business hours, or email us at [email protected]. Regular business hours are 8am-7pm daily.
We look forward to welcoming you aboard!

City Cruises US

Terms and Conditions

Thank you for your reservation with Hornblower Cruises & Events!

 

Tickets are not required for boarding. However, please check in with your confirmation number and your last name upon boarding. We hope that your Hornblower cruise will be an exciting and memorable event.

Please note the following Terms & Conditions:

1. If you need to make changes to your order, visit our website at www.cityexperiences.com and select “Manage My Booking.” Here, you will be able to add guests, enhancements or change the date. Cancellations cannot be accepted online. If you would like to be seated with someone who holds an existing reservation, please contact our customer service department at [email protected] or contact us. You must have the reservation number of the existing booking in order to join it. Otherwise, we will need to speak with the reservation holder directly.

2. All payments are FINAL and NON-REFUNDABLE. Cruises without Assurance may be re-scheduled up to 48 hours prior to the original booking’s departure time. Guests who have purchased Assurance may re-schedule or cancel up to 2 hours prior to original departure time with a full refund, minus the cost of non-refundable Assurance. Assurance is not available on select cruises, such as holiday, specialty or partnership cruises or other experiences as indicated

3. All guests must check-in prior to boarding on the day of their cruise.

4. Hornblower is UNABLE to compensate or reschedule any guests who miss their cruise due to traffic or any other circumstance.

5. Our yachts depart promptly at their scheduled time. In the rare event of extreme weather, your cruise will be held dockside.

6. All yachts are subject to change without notice.

7. A minimum 48-hour notice prior to the cruise date is required to reschedule your cruise to another sailing date. For guests with Assurance, a minimum 2-hour notice prior to the cruise time is required to reschedule your cruise to another sailing date at no charge, minus the cost of Assurance.

8. Reservations are taken on a space-available basis, and are not confirmed until payment is received.

9. Any discounts or coupons must be mentioned at the time of payment.

10. If your cruise is in California, a service charge will be collected at the time of your reservation, related to the cruise, food, beverage and the service included in your purchase. This charge is not a gratuity and will not be distributed as a gratuity to our employees who provide service to you. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you.

11. Taxes, Service Charge and Gratuities. An administrative fee, plus applicable state and local taxes, will be charged to You based on the food, beverage and all other services shown in the Charter Summary and is not distributed to employees. The administrative fee does not represent a tip or gratuity for our service staff and is used to offset charges and fees related to the operation of the cruise. The administrative fee will not be distributed as a gratuity to our employees who provide service to you. Any gratuities which you may wish to leave in addition to the required administrative charge are entirely discretionary and should be based on the degree to which the service you received exceeded your expectations. Any such gratuities will be distributed to certain designated team members of City Cruises’ crew who performed services for Your event and You agree that City Cruises may do so.

11a. The additional Landing Fee charged for California cruises, and the Administrative Charge charged for New York cruises, offset a wide range of costs unique to maritime business operations. These may include required specialized Port facility repairs, percentage rental payments, employee health care obligations and other fees, licenses, regulatory, environmental and maritime security costs. Neither the Landing Fee nor the Administrative Charge is a gratuity and neither will be distributed to our employees. If you are cruising in New York and voluntarily leave an onboard gratuity, that gratuity will become the property of the person to whom you leave it.

12. In addition to sales tax, we are assessed taxes by some of our local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

13. Please call for wheelchair accessibility as some of our yachts are not accessible.

14. In compliance with U.S. Coast Guard requirements, photo I.D. is required of all passengers 18 years of age or older.

15. By attending a Hornblower Cruise, you agree that we may take photographs or video of the cruise on which you are sailing or for the event you are attending, and we may use those photographs or video on our website and for other promotional purposes.

16. Should Hornblower cancel the event for any reason, the primary guest listed on the reservation will be contacted via phone and email (please ensure all contact information on your reservation is correct). If Hornblower cancels the event, each reservation will be given the option to reschedule, or be refunded.

17. Hornblower reserves the right to refuse service or remove guests from a vessel, event or premises at any time if determined, in Hornblower’s sole discretion, to be necessary (1) for appropriate safety reasons, (2) if a guest causes discomfort, inconvenience, or annoyance to other guests, crew members or agents, or (3) if a guest’s behavior is deemed to threaten the safety, good order or discipline.

18. For the safety of Hornblower’s crew and guests, all persons, purses, handbags, and backpacks are subject to search before boarding a Hornblower vessel. Hornblower reserves the right to not allow any bag, parcel or other item and to deal with any unattended object, bag, backpack, or luggage in such way as Hornblower considers appropriate.

19. The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products the produce a vapor or smoke is allowed only in designated outdoor smoking areas.

20. Limitation on Liability. (a) IN THE EVENT YOU ARE INJURED, BECOME ILL, OR DIE, OR YOUR PROPERTY IS LOST OR DAMAGED, HORNBLOWER WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES UNLESS THE OCCURRENCE WAS DUE TO HORNBLOWER’S NEGLIGENCE OR WILLFUL FAULT. HORNBLOWER DISCLAIMS LIABILITY TO YOU UNDER ANY CIRCUMSTANCES FOR INFLICTION OF EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY WHICH WAS NOT: (i) THE RESULT OF PHYSICAL INJURY TO YOU CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; (ii) THE RESULT OF YOU HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, AND SUCH RISK WAS CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; OR (iii) INTENTIONALLY INFLICTED BY A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP. IN NO EVENT WILL HORNBLOWER BE LIABLE TO YOU FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. (b) HORNBLOWER ASSUMES NO LIABILITY IN RESPECT OF THE ACTS OR OMISSIONS OF ANY THIRD PARTY. IN ADDITION TO THE LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY GRANTED UNDER THE AGREEMENT, HORNBLOWER ALSO RETAINS ANY AND ALL LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY ACCORDED TO SHIP OWNERS AND TOUR OPERATORS BY STATUTE OR RULE OF LAW INCLUDING, WITHOUT LIMITATION, THOSE PROVIDED FOR IN 46 UNITED STATES CODE APP. SECTIONS 30501 30511, WHICH ARE UNITED STATES STATUTES LIMITING THE LIABILITY OF VESSEL OWNERS. (c) TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING 46 UNITED STATES CODE APP. SECTIONS 30501-30511, YOU, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO THE CRUISE OR THE AGREEMENT.

21. Time Limits for Noticing Claims and Filing and Service of Lawsuits. (a) IN ANY CASE GOVERNED BY 46 UNITED STATES CODE SECTION 30508, WHICH IS A UNITED STATES STATUE THAT PERMITS ANY SHIP OWNER TO LIMIT THE TIME DURING WHICH A PASSENGER MAY FILE A CLAIM OR COMMENCE SUIT AGAINST A SHIP OWNER, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP FOR LOSS OF LIFE OR BODILY INJURY UNLESS WRITTEN NOTICE OF THE CLAIM IS DELIVERED TO HORNBLOWER NOT LATER THAN SIX (6) MONTHS AFTER THE DAY OF DEATH OR INJURY, THE LAWSUIT IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER THE DAY OF DEATH OR INJURY, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. (b) FOR ALL OTHER CLAIMS, INCLUDING BUT NOT LIMITED TO CLAIMS FOR LOSS OR DAMAGE TO PROPERTY, BREACH OF AGREEMENT, ILLNESS OR DEATH OR INJURY, NOT GOVERNED BY 46 UNITED STATES CODE SECTION 183b, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP, NOR WILL WE OR THE SHIP BE LIABLE THEREFORE, UNLESS WE ARE PROVIDED WITH WRITTEN NOTICE OF CLAIM WITHIN THIRTY (30) DAYS AFTER CONCLUSION OF THE CRUISE, THE LAWSUIT FOR SUCH CLAIM IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER CONCLUSION OF THE CRUISE, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. IN THE CASE OF A CLAIM BY OR ON BEHALF OF A MINOR OR LEGALLY INCOMPETENT PERSON, THE TIME PERIODS DESCRIBED ABOVE SHALL BEGIN TO RUN ON THE EARLIER OF: (i) DATE OF APPOINTMENT OF A LEGAL REPRESENTATIVE FOR THE MINOR OR LEGALLY INCOMPETENT PERSON, OR THEIR ESTATE (AS THE CASE MAY BE); OR (ii) THREE (3) YEARS AFTER THE DAY OF DEATH, INJURY OR DAMAGE, AS APPLICABLE.

22. These terms and conditions are subject to change at any time without notice.

Attire Recommendations: Your Hornblower Cruise is an opportunity to get dressed up.

1. For Dinner and Cocktail Cruises: We ask that women wear cocktail attire, a dress or dressy casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Designer jeans are acceptable. Casual jeans, t-shirts, athletic shoes and flip flops are discouraged.

2. For Lunch and Brunch Cruises: For women, we recommend casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Casual jeans, t-shirts, athletic shoes and flip flops are acceptable.

3. For Sightseeing Harbor, River and Whale Watching Tours: Casual clothing is acceptable.

For questions or concerns regarding this confirmation or your reservation, please contact our reservation department at 800-459-8105 during regular business hours, or email us at [email protected]. Regular business hours are 8am-7pm daily.
We look forward to welcoming you aboard!

City Cruises Canada

Terms and Conditions

Thank you for your reservation with Hornblower Cruises & Events!

 

Tickets are not required for boarding. However, please check in with your confirmation number and your last name upon boarding. We hope that your Hornblower cruise will be an exciting and memorable event.

Please note the following Terms & Conditions:

1. If you need to make changes to your order, visit our website at www.cityexperiences.com and select “Manage My Booking.” Here, you will be able to add guests, enhancements or change the date. Cancellations cannot be accepted online. If you would like to be seated with someone who holds an existing reservation, please contact our customer service department at [email protected] or contact us. You must have the reservation number of the existing booking in order to join it. Otherwise, we will need to speak with the reservation holder directly.

2. All payments are FINAL and NON-REFUNDABLE. Cruises without Assurance may be re-scheduled up to 48 hours prior to the original booking’s departure time. Guests who have purchased Assurance may re-schedule or cancel up to 2 hours prior to original departure time with a full refund, minus the cost of non-refundable Assurance. Assurance is not available on select cruises, such as holiday, specialty or partnership cruises or other experiences as indicated

3. All guests must check-in prior to boarding on the day of their cruise.

4. Hornblower is UNABLE to compensate or reschedule any guests who miss their cruise due to traffic or any other circumstance.

5. Our yachts depart promptly at their scheduled time. In the rare event of extreme weather, your cruise will be held dockside.

6. All yachts are subject to change without notice.

7. A minimum 48-hour notice prior to the cruise date is required to reschedule your cruise to another sailing date. For guests with Assurance, a minimum 2-hour notice prior to the cruise time is required to reschedule your cruise to another sailing date at no charge, minus the cost of Assurance.

8. Reservations are taken on a space-available basis, and are not confirmed until payment is received.

9. Any discounts or coupons must be mentioned at the time of payment.

10. If your cruise is in California, a service charge will be collected at the time of your reservation, related to the cruise, food, beverage and the service included in your purchase. This charge is not a gratuity and will not be distributed as a gratuity to our employees who provide service to you. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you.

11. Taxes, Service Charge and Gratuities. An administrative fee, plus applicable state and local taxes, will be charged to You based on the food, beverage and all other services shown in the Charter Summary and is not distributed to employees. The administrative fee does not represent a tip or gratuity for our service staff and is used to offset charges and fees related to the operation of the cruise. The administrative fee will not be distributed as a gratuity to our employees who provide service to you. Any gratuities which you may wish to leave in addition to the required administrative charge are entirely discretionary and should be based on the degree to which the service you received exceeded your expectations. Any such gratuities will be distributed to certain designated team members of City Cruises’ crew who performed services for Your event and You agree that City Cruises may do so.

11a. The additional Landing Fee charged for California cruises, and the Administrative Charge charged for New York cruises, offset a wide range of costs unique to maritime business operations. These may include required specialized Port facility repairs, percentage rental payments, employee health care obligations and other fees, licenses, regulatory, environmental and maritime security costs. Neither the Landing Fee nor the Administrative Charge is a gratuity and neither will be distributed to our employees. If you are cruising in New York and voluntarily leave an onboard gratuity, that gratuity will become the property of the person to whom you leave it.

12. In addition to sales tax, we are assessed taxes by some of our local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

13. Please call for wheelchair accessibility as some of our yachts are not accessible.

14. In compliance with U.S. Coast Guard requirements, photo I.D. is required of all passengers 18 years of age or older.

15. By attending a Hornblower Cruise, you agree that we may take photographs or video of the cruise on which you are sailing or for the event you are attending, and we may use those photographs or video on our website and for other promotional purposes.

16. Should Hornblower cancel the event for any reason, the primary guest listed on the reservation will be contacted via phone and email (please ensure all contact information on your reservation is correct). If Hornblower cancels the event, each reservation will be given the option to reschedule, or be refunded.

17. Hornblower reserves the right to refuse service or remove guests from a vessel, event or premises at any time if determined, in Hornblower’s sole discretion, to be necessary (1) for appropriate safety reasons, (2) if a guest causes discomfort, inconvenience, or annoyance to other guests, crew members or agents, or (3) if a guest’s behavior is deemed to threaten the safety, good order or discipline.

18. For the safety of Hornblower’s crew and guests, all persons, purses, handbags, and backpacks are subject to search before boarding a Hornblower vessel. Hornblower reserves the right to not allow any bag, parcel or other item and to deal with any unattended object, bag, backpack, or luggage in such way as Hornblower considers appropriate.

19. The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products the produce a vapor or smoke is allowed only in designated outdoor smoking areas.

20. Limitation on Liability. (a) IN THE EVENT YOU ARE INJURED, BECOME ILL, OR DIE, OR YOUR PROPERTY IS LOST OR DAMAGED, HORNBLOWER WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES UNLESS THE OCCURRENCE WAS DUE TO HORNBLOWER’S NEGLIGENCE OR WILLFUL FAULT. HORNBLOWER DISCLAIMS LIABILITY TO YOU UNDER ANY CIRCUMSTANCES FOR INFLICTION OF EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY WHICH WAS NOT: (i) THE RESULT OF PHYSICAL INJURY TO YOU CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; (ii) THE RESULT OF YOU HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, AND SUCH RISK WAS CAUSED BY THE NEGLIGENCE OR FAULT OF A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP; OR (iii) INTENTIONALLY INFLICTED BY A CREWMEMBER OR THE MANAGER, AGENT, MASTER, OWNER OR OPERATOR OF THE SHIP. IN NO EVENT WILL HORNBLOWER BE LIABLE TO YOU FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. (b) HORNBLOWER ASSUMES NO LIABILITY IN RESPECT OF THE ACTS OR OMISSIONS OF ANY THIRD PARTY. IN ADDITION TO THE LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY GRANTED UNDER THE AGREEMENT, HORNBLOWER ALSO RETAINS ANY AND ALL LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY ACCORDED TO SHIP OWNERS AND TOUR OPERATORS BY STATUTE OR RULE OF LAW INCLUDING, WITHOUT LIMITATION, THOSE PROVIDED FOR IN 46 UNITED STATES CODE APP. SECTIONS 30501 30511, WHICH ARE UNITED STATES STATUTES LIMITING THE LIABILITY OF VESSEL OWNERS. (c) TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING 46 UNITED STATES CODE APP. SECTIONS 30501-30511, YOU, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO THE CRUISE OR THE AGREEMENT.

21. Time Limits for Noticing Claims and Filing and Service of Lawsuits. (a) IN ANY CASE GOVERNED BY 46 UNITED STATES CODE SECTION 30508, WHICH IS A UNITED STATES STATUE THAT PERMITS ANY SHIP OWNER TO LIMIT THE TIME DURING WHICH A PASSENGER MAY FILE A CLAIM OR COMMENCE SUIT AGAINST A SHIP OWNER, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP FOR LOSS OF LIFE OR BODILY INJURY UNLESS WRITTEN NOTICE OF THE CLAIM IS DELIVERED TO HORNBLOWER NOT LATER THAN SIX (6) MONTHS AFTER THE DAY OF DEATH OR INJURY, THE LAWSUIT IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER THE DAY OF DEATH OR INJURY, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. (b) FOR ALL OTHER CLAIMS, INCLUDING BUT NOT LIMITED TO CLAIMS FOR LOSS OR DAMAGE TO PROPERTY, BREACH OF AGREEMENT, ILLNESS OR DEATH OR INJURY, NOT GOVERNED BY 46 UNITED STATES CODE SECTION 183b, YOU MAY NOT MAINTAIN A LAWSUIT AGAINST HORNBLOWER OR THE SHIP, NOR WILL WE OR THE SHIP BE LIABLE THEREFORE, UNLESS WE ARE PROVIDED WITH WRITTEN NOTICE OF CLAIM WITHIN THIRTY (30) DAYS AFTER CONCLUSION OF THE CRUISE, THE LAWSUIT FOR SUCH CLAIM IS COMMENCED NOT LATER THAN ONE (1) YEAR AFTER CONCLUSION OF THE CRUISE, AND VALID SERVICE OF THE LAWSUIT ON HORNBLOWER IS MADE WITHIN THIRTY (30) DAYS FOLLOWING THE EXPIRATION OF THAT ONE (1) YEAR PERIOD. IN THE CASE OF A CLAIM BY OR ON BEHALF OF A MINOR OR LEGALLY INCOMPETENT PERSON, THE TIME PERIODS DESCRIBED ABOVE SHALL BEGIN TO RUN ON THE EARLIER OF: (i) DATE OF APPOINTMENT OF A LEGAL REPRESENTATIVE FOR THE MINOR OR LEGALLY INCOMPETENT PERSON, OR THEIR ESTATE (AS THE CASE MAY BE); OR (ii) THREE (3) YEARS AFTER THE DAY OF DEATH, INJURY OR DAMAGE, AS APPLICABLE.

22. These terms and conditions are subject to change at any time without notice.

Attire Recommendations: Your Hornblower Cruise is an opportunity to get dressed up.

1. For Dinner and Cocktail Cruises: We ask that women wear cocktail attire, a dress or dressy casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Designer jeans are acceptable. Casual jeans, t-shirts, athletic shoes and flip flops are discouraged.

2. For Lunch and Brunch Cruises: For women, we recommend casual clothing like pants, a sundress, nice shorts or a nice outfit. For men, we recommend dressy casual clothing such as nice pants or shorts and a collared shirt. Casual jeans, t-shirts, athletic shoes and flip flops are acceptable.

3. For Sightseeing Harbor, River and Whale Watching Tours: Casual clothing is acceptable.

For questions or concerns regarding this confirmation or your reservation, please contact our reservation department at 800-459-8105 during regular business hours, or email us at [email protected]. Regular business hours are 8am-7pm daily.
We look forward to welcoming you aboard!

Statue City Cruises

Terms and Conditions

 

All sales are final. Not for exchange, resale or transfer. Refunds according to NPS policy only: If you cancel a reservation that you made through the Service twenty-four (24) or more hours in advance of the date of the reservation, your payment for that reservation will be refunded in full. If you cancel a reservation that you made through the Service less than twenty-four (24) hours in advance of the date of the reservation, you will not receive a refund for that reservation, unless the Company is able to resell your tickets, and the Company shall have the right, but not the obligation, to resell your tickets. Lost tickets will not be replaced. Statue Cruises LLC is not responsible for tickets obtained from unauthorized sources which may not be valid. A current photo ID and the credit card used for this purchase are required to pick up tickets at Will Call. Seating is on a first come, first served basis. All passengers and carry-on items are subject to search. Restricted and dangerous articles may not be brought on board. Proper attire required. If you buy a ticket, you consent to having your image or likeness appear in any live or recorded video or other transmission or reproduction. Statue Cruises LLC reserves the right to refuse service or remove passengers from a vessel, event or premise if determined to be necessary for appropriate safety reasons, if you cause discomfort, inconvenience, or annoyance to passengers, crew members or agents, or if your behavior is deemed to threaten the safety, good, order or discipline. We reserve the right at any time to cancel tours or change departure or arrival times. Submitting an order for tickets to Statue Cruises, by any means possible, indicates your agreement to these terms and conditions.

Warnings: The holder assumes all risk of danger and injury. No suit, action, or proceeding against Statue Cruises LLC or its parent, affiliates or contractors, vessels, agents, crew or employees of any of the foregoing entities, shall be maintainable for loss of life or bodily injury to any passenger unless written notice of claim be delivered to Statue Cruises LLC within six months from the date of incident. It is agreed by and between the passenger and Statue Cruises LLC that all disputes and matters whatsoever, including, but not limited to, those involving personal injury or death of a passenger, which arise under, in connection with or incidental to the Ticket or the voyage shall be adjudicated, if at all, in and before a court of competent jurisdiction located in the state of New Jersey to the exclusion of the courts of any other state or country. The license granted herein is revocable upon refunding to passengers the Ticket price.Crown Access Tickets

Disclaimer Restrictions:

  • All those who purchase a Crown Access Ticket must obtain their physical tickets from either will call window located at: Liberty State Park, NJ or Battery Park, NY.
  • Crown Orders may not be redeemed prior to selected departure date.
  • Crown Access Ticketholders must pick up their wristbands prior to boarding a vessel from their departure point.
  • Crown visitors are encouraged to proceed directly to the security tent at the base of the Statue of Liberty National Monument upon arrival at Liberty Island.
  • The climb to the crown is an arduous journey that encompasses 393 steps in a cramped enclosed area with high temperatures.
  • All crown visitors must be able to climb up and down the 393 steps unassisted.
  • The Statue is not air conditioned. Interior temperatures can be 20 degrees higher than exterior temperatures.
  • Crown tours will be cancelled under adverse conditions

The National Park Service Recommendations:

  • At least four feet tall, if a child.
  • Without any significant physical or mental conditions that would impair their ability to complete the arduous climb including:
  • Heart conditions
  • Respiratory conditions
  • Mobility Impairment
  • Claustrophobia (fear of confined spaces)
  • Acrophobia (fear of heights)
  • Vertigo (dizziness)
  • The National Park Service reserves the right to cancel reservations at any time for weather, safety, hazardous conditions or any other reason.
  • Items Permitted:
  • Camera (without case)
  • Items not permitted:
  • Bags of any kind
  • Food and Beverages
  • Writing instruments
  • Crown visitors will be under full audio and video surveillance at all times in the monument.
  • Children under 17 must be accompanied by an adult
  • Crown tickets are not transferable
  • Crown visitors names will be printed on the face of each ticket
  • Names given at purchase cannot be changed

 

Hard Hat Tour of Ellis Island Terms and Conditions

Tour Conditions

  • All participants must be 13 years of age or older.
  • Participants should expect to be on their feet for 90 minutes.
  • Your reservation assigns you to a scheduled tour, and the start time will be printed on your ticket. You must check in at the Save Ellis Island Information Desk on the ground floor of the Ellis Island Immigration Museum when you arrive on the island and again at the start time for your tour. The reservation is non-transferrable. If you miss your scheduled tour, you will not be able to join another tour.
  • Tour participants must stay with a Save Ellis Island guide at all times. Unauthorized entry of areas off the guided tour will be considered trespassing. Violators will be subject to arrest and prosecution.
  • Each participant must wear a hard hat, which will be provided by Save Ellis Island for use during the tour.
  • Each participant is to sign a waiver before taking this tour and anyone under the age of 18 must have a parent/guardian sign the waiver for them.

Preparing Tor the Tour

  • Tours will be held regardless of the weather; except in cases of extreme cold, heat or forecast of significant snow/ice. Save Ellis Island will make every effort to notify participants within 24 hrs of cancelling tours due to weather.
  • The buildings are not climate controlled and participants must be properly dressed for weather conditions in New York Harbor on the day of their tour. This may include rain, snow or wind. In extreme weather, the National Park Service may close the island early or for the entire day, requiring cancellation of tours.
  • There are no working bathrooms on the south side of Ellis Island. Please make use of the facilities in the Immigration Museum before reporting for the tour.
  • Wear comfortable, closed-toe/heel shoes. Sandals, flip-flops, open-toed shoes and high heels are not permitted.
  • Bags larger than a standard backpack, 16″ x 20″, are not allowed on the Hard Hat tour. Over-sized packs and luggage are not permitted. No exceptions.

Building Conditions and Artifacts:

  • Participants understand that they will enter unrestored buildings containing potential hazards including broken glass, uneven walking surfaces, dust, cracks and loose fixtures. Participants will exercise care to avoid all hazards.
  • These unrestored buildings do not comply with Americans with Disabilities Act (ADA) requirements. Participants must be able to climb stairs. We regret that visitors with wheelchairs or scooters are not permitted on the tour.
  • Per National Park Service regulations, removal or disturbance of historic artifacts on Ellis Island is prohibited. Participants will not touch anything in the hospital buildings unless specifically permitted by the Save Ellis Island tour guide.
    Photography
  • Still photography is allowed as long as it does not delay the tour, at the Save Ellis Island tour guide’s discretion. Additional camera gear such as tripods, unipods and additional lighting is not permitted.
  • Participants are not permitted to take video while on the tour.

 

City Cruises UK

London

In these conditions, “we”, ‘’us’’, refers to City Cruises Ltd and in respect of sightseeing and experiences City Cruises Limited. and “you”, ‘’your’’ refers to the customer.

These Terms and Conditions of booking cover all direct bookings with us including sightseeing and event bookings and Thamesjet cruises. Whilst the majority of the Terms and Conditions cover all products please be aware of the variations particularly in regard to cancellations and amendments.

Privacy
Any personal information that you disclose to City Cruises Ltd is subject to our privacy policy which governs the collection and use of information that is supplied. You understand that through the use of the services you are purchasing, you consent to the collection and use (as set forth in our Privacy Policy) of this information. As part of providing you with the services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications. These communications are considered part of the services we provide and you may not be able to opt-out of receiving.

Sightseeing covers our daily scheduled service between Westminster, Bankside, Waterloo, Tower and Greenwich piers, and from City Cruises Poole vessels operating from Poole & Swanage Piers.
Experiences include Thames Circular Cruise and all cruises featuring any provided food, drink or entertainment.
Thamesjet covers our high speed rigid inflatable boat service.

1. Arrival Requirements FOR THAMESJET BOOKINGS ONLY

1.1 Thamesjet reserves the right to alter your booking time or date should the minimum passenger numbers not be reached thirty minutes before departure.

1.2 Passengers should arrive at the pier of embarkation no less than 30 minutes before scheduled departure. Failure to do so may mean that we are unable to allow you to board. You will not be eligible for rescheduling or a refund in the event of being late for a scheduled departure.

2. Tickets – General

2.1 All prices on our web site are quoted in Pounds Sterling.

2.2 Once purchased tickets are non-refundable.

2.3 You must have a paper or e ticket, which is valid, fully paid and available for inspection for the journey being made. You must use it in accordance with these conditions and it must be handed in prior to embarkation or be visible and capable of being scanned on an electronic device. All tickets remain our property and you must return it to us once you have finished using it if we so request.

2.4 Our tickets can only be used by the person for whom they were bought, or to whom they were issued. Tickets are barcoded and scanned prior to boarding. Therefore any tickets that are copied, resold or passed on for further use will be invalid.

2.5 Where tickets are available for travel on the services of more than one operator, the conditions which will apply to each part of your journey will be those of the operator whose service is being used. Third party operator conditions are available on request.

2.6 You must have your ticket ready for inspection at any time during your journey and you must hand it over for examination if asked to by a member of our crew, Police Officer or any other authorised person.

2.7 If you wish to travel outside the availability of your ticket, or before or after the times that it is valid, you may be asked to pay an additional fare. We reserve the right to deny boarding or to require you to disembark if the additional fare is not paid.

2.8 If you buy a ticket with a credit or debit card to which you do not have legal right, the ticket will be invalid from the date of issue and you will be liable to pay the full fare for any journey(s) made using that ticket.

2.9 Whilst we try to ensure that all information displayed on our web-sites, particularly times and prices, is accurate it is possible that errors may occur. If we discover an error in the price of a ticket you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. If we are unable to contact you for any reason, we reserve the right to treat the purchase as cancelled.

2.10 If you present a mispriced ticket at embarkation, we reserve the right to withdraw the ticket, cancel it and refuse travel unless and until another ticket has been purchased at the correct price for the intended journey. Cancellation under any of these circumstances will entitle you to a full refund of any sums you have paid.

2.11 Sightseeing

a) You may board one of our sightseeing vessels provided you have a ticket which is valid and available for your journey. Our sightseeing services are often heavily patronised so we cannot guarantee to provide you with a seat, or to accommodate you at all, on a particular vessel or sailing.

b) Children under the age of five may travel free of charge provided they are accompanied by the holder of a ticket and do not occupy a seat to the exclusion of a full-fare-paying customer. This facility is limited to a maximum of three children per ticket holder. Children aged 5 (five) to 15 (fifteen) years inclusive may travel at the child rate except on those services where it is advertised that no child fares are available.

c) Children under the age of 16 years must be accompanied by an adult (16 years +).

2.12 Experiences

a) Tickets for ‘experience’ products are for specified sailings and notwithstanding that we cannot guarantee to run any particular service, a valid ticket ensures that there is space for manifested passengers. In exceptional circumstances, should we for unforeseen reasons not be able to operate a service we will contact you as early as possible.

b) Some ‘Experience’ cruises are restricted to adults only. Prices and Age Categories may vary from product to product. Please refer to our website for further details.

2.13 Combination Tickets

a) Any tickets issued by City Cruises which include 3rd Party Attractions are subject to the Terms and Conditions of the relevant attraction provider. City Cruises has no liability in respect of the performance or the provision of the attraction which it sells as agent of the attraction provider.

3. Replacement tickets, Refunds and Compensation

3.1 If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.

3.2 We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.

3.3 Refunds will not be granted other than in the circumstances described above.

3.4 No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made in writing to The Reservations Manager, City Cruises ltd, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refunds cannot be authorised or transacted at any other location or by any other means.

3.5 Any refunds agreed will be made entirely at our discretion and without prejudice.

3.6 We reserve the right to withdraw any ticket at any time although we will not do this without good reason.

3.7 If a product becomes unavailable after an on-board transaction, the sole remedy is either a replacement or a refund.

4. Rescheduling

4.1 Sightseeing

a) Tickets can be rescheduled without charge up to and including the day of travel (Monday to Sunday, prior to 17:30)

b) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

4.2 Experiences

a) All ‘Experience’ products offered are based on purchasing tickets for specific dates and times. Bookings made for less than ten people can be amended as long as three clear working days’ notice is given.

Working days refer to the availability of office staff and not operational days which are extended and year round.

b) Any bookings made for eleven to twenty people can be amended provided at least fourteen clear working days’ notice is given.

c) Bookings for twenty one to fifty five people can be amended provided at least twenty eight clear working days’ notice is given.

d) Bookings for over fifty six people can be amended provided at least 56 clear working days’ notice is given.

e) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

4.3 Thamesjet

a) Bookings for one to four people can be amended as long as three working days’ notice is given and before the travelling date and is subject to the availability of an alternative time and date. A £25 administration fee may be levied for any such rescheduling.

b) Bookings for five to twelve passengers can be amended as long as fourteen days’ notice is given and before the travelling date and is subject to the availability of an alternative time and date. A £25 administration fee may be levied for any such rescheduling.

c) Changes cannot be accommodated within 72 hours of scheduled departure.

4.4 Special Events

a) Special event tickets such as New Years Eve will have different cancellation periods to that of standard Experiences. Such details will be made known at the time of booking and will appear on our website.

5. Suspected Fare Evasion and ticket tampering

5.1 If we think that you have used or tried to use any ticket to defraud us we may cancel the ticket and not re-issue it. If this happens you will forfeit the right to any refund for the unused portion. If sufficient grounds exist for us to believe that you have attempted to defraud us, then we may instigate legal proceedings against you.

5.2 Your ticket is invalid if we believe that it has been tampered with deliberately, or if it is damaged to such an extent that it cannot be read. In the case of suspected tampering, we will not replace it and you must surrender the ticket if asked so to do by a member of our staff.

6. Access

6.1 In order to avoid accidents and for the health, safety and comfort of our passengers no wheelchairs will be allowed to obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.

6.2 Save for Thamesjet if you use a wheelchair, you must have enough helpers to enable you to make your journey safely including embarking and disembarking the vessel. Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels.

6.3 If you do need a carer or any other attendant you must have valid tickets for all concerned and all passengers must be able to board safely and promptly by themselves or with the aid of a carer.

6.4 In respect of Thamesjet craft all passengers must be independently mobile enough to step into and out of our vessels. Even in calm weather there can be vessel movement during embarkation and disembarkation which can result in movement from the pier.

6.7 Sightseeing

a) Not all of our vessels have been designed or adapted for passengers in wheelchairs. If you intend to travel on a sightseeing vessel, you may be required to wait for one which is wheelchair accessible.

b) Even on vessels designed or adapted for wheelchair access it may not be possible for you to sit in a wheelchair at a table and, for reasons of safety, you may be asked to move from your wheelchair into a fixed seat, in which case the wheelchair will be stowed in a safe place. We have limited space to accommodate wheelchairs on board and we are therefore restricted in the number we can carry. We may not be able to stow and carry larger or heavier electronic wheelchairs. To avoid disappointment please contact us prior to travel.

6.8 Experiences

a) When planning to book any of our ‘Experience’ products please contact our Reservations Department first to check on suitability of access.

6.9 Thamesjet

a) Thamesjet vessels are, for safety reasons, not designed or adapted for passengers in wheelchairs. Passengers must be independently mobile.

b) The seats on Thamesjet are 37 inches wide. The seats are designed to accommodate two adults. If you are unable to sit comfortably with another adult next to you for any reason you may be refused permission to travel on your requested trip. If space and scheduling allows you will be offered an alternative journey but this cannot be guaranteed.

7. Luggage, belongings and animals

7.1 Sightseeing & Experiences

a) For safety reasons, and for the comfort of passengers, we have to restrict the amount and type of luggage, including pushchairs and shopping trolleys, which you can take with you on our services. You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and lifesaving equipment, gangways, stairs or passageways and are not put on seats:

i) Personal luggage
ii) Pushchairs and buggies
iii) Prams
iv) Bicycles
v) Other items provided they are not deemed likely to injure anyone

b) No animals other than Guide Dogs or Hearing Dogs are allowed onto our sightseeing or experience vessels, other than on City Cruises Poole vessels operating from Poole and Swanage Piers.

7.2 Thamesjet

a) For safety reasons, and for the comfort of passengers, only small hand luggage items are allowed aboard Thamesjet vessels. At the discretion of staff, and entirely at your own risk, larger items may be left on shore for collection at the end of your journey.

b) It is regretted, that for safety reasons, we are unable to carry on board animals of any kind including guide dogs and hearing dogs. Guide dogs and hearing dogs may be allowed to the boarding platform with express permission and prior notice.

7.3 We reserve the right to restrict the carriage of any luggage when there is a need for increased security and to refuse permission for you to take any item at all on to a vessel.

7.4 You may not take on board any hazardous or inflammatory substances

8. Lost Property

8.1 We deal with lost property in accordance with our lost property procedures, which are available for inspection on request.

8.2 If you find any unattended property on our vessels or facilities, do not touch it but please alert a crew member immediately.

8.3 If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.

8.4 We will not be responsible for any delay in returning property left on our vessels.

8.5 It is your responsibility to collect lost property. If you request that such property is sent to you and we agree to make such arrangements this is on condition that you are responsible, in advance, for any costs incurred.

9. Photography

9.1 From time to time Thamesjet/City Cruises or other authorised parties will carry out photography and/or video recording and/or other forms of monitoring on or in the vicinity of the vessels which may feature visitors. By purchasing a ticket you are deemed to have accepted these Terms and Conditions and thus you agree for us or a third party authorised by us, to use these images at any time now or in the future. You also agree that the copyright and intellectual property appertaining to such images remain with Thamesjet/City Cruises or an authorised third party.

10. Health & Safety

10.1 For your own safety and the safety of others, you must follow instructions given by our crew when embarking/disembarking or on board any of our vessels. Instructions or advice contained in on-board safety notices should be followed.

10.2 For safety reasons you must not smoke (except in designated smoking areas) on our vessels or any facilities controlled or used by us.

10.3 For safety reasons you must not use roller skates, roller blades, hoverboards, skateboards or any equipment of a similar nature on our vessels or any facilities controlled or used by us.

10.4 Passengers should consider themselves to be sufficiently medically fit to undertake any journey for which they have a ticket. If there is any doubt potential passengers should seek medical advice before booking.

10.5 On some vessels, tables and chairs are fixed and cannot be moved. Larger or less mobile passengers may not be able to access such seating. Please seek further information prior to booking or boarding.

10.6 Thamesjet

a) Waterproof jackets and life jackets will be provided to passengers. The wearing of life jackets is compulsory. These are the property of City Cruises ltd. and must be returned at the end of the trip. Should life jackets be manually inflated and/or damaged when no emergency has taken place a charge of £50 per jacket will be levied to the lead name on the booking.

b) Thamesjet cannot be responsible for weather conditions during the trip. Please dress appropriately for the conditions bearing in mind the river is often cooler than the shore. Flat shoes are recommended and high heeled shoes or other footwear deemed possible to potentially damage the boat are not permitted on board.

c) For safety reasons, the minimum height requirement to travel on Thamesjet is 135 cms. Seating arrangements on Thamesjet are solely at the discretion of the Captain and front seats require passengers to be well above the minimum height due to a larger gap between the seat and the handrail.

d) All children under the age of 16 years must be accompanied by an adult.

e) The consumption of food or drink on board Thamesjet is not permitted.

f) Passengers should consider themselves to be sufficiently medically fit to undertake this high speed boat ride and if there is any doubt should seek medical advice before booking. Without being exhaustive, Thamesjet is not recommended for people suffering from back or other bone conditions, epilepsy, dizziness, diabetes, angina or heart conditions. Expectant mothers should not travel at any stage of pregnancy.

11. Conduct

11.1 The Captain may refuse to carry any passengers, or direct any passenger to disembark, where the behaviour of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.

12. Liability & Limitation

12.1 Our liability for death or personal injury arising from our negligence shall not exceed the limits under the Convention of Limitation of Liability for Maritime Claims 1976 and SI 1998 No. 1258 paragraphs 4(b) and 7(e).( LLMC 1976 ) This limits our liability to 175 000 special drawing rights per passenger.

12.2 We shall not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage unless such loss or damage is caused by the negligence of the crew (including the Master) on board the vessel.

12.3 Passengers are advised to limit valuables and property brought on board to that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.

12.4 Our liability for loss of or damage to property shall not exceed the limit set out in accordance with LLMC 1976.

12.5 We shall not be liable for any indirect or consequential loss whatsoever including loss of profit.

12.6 In the event that LLMC 1976 does not apply then the limits of liability as per the Athens Convention 1974 are contractually incorporated into this contract.

12.7 To the extent that the LLMC 1976 applies:

a) Our liability for death or personal injury or loss of or damage to luggage and valuables arising from our negligence shall be limited in accordance with its terms;

b) We shall be entitled to the benefit of all limitations, rights and immunities conferred by the LLMC 1976 ; and

c) Any damages payable by us up to the LLMC 1976 limits shall be reduced in proportion to any contributory negligence by the passenger and by the maximum deductible (if applicable) specified in the LLMC 1976

12.8 City Cruises cannot be held responsible for any disruption to services in the event of responding to instructions from third parties including, but not limited to, the MCA, PLA and any Emergency Services.

12.9 City Cruises cannot be held responsible for any cancellations or delays or other losses arising from weather conditions, tides, acts of God, strikes, terrorism, acts of third parties or other matters beyond the control of City Cruises.

12.10 We reserve the right, when necessary and without notice, to alter timetables or re-route vessels for reason of safety or to stop them visiting a pier. Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.

13. Customer Comments and Feedback

13.1 Any passenger complaints should be made within fourteen days of the event.

Should you need to discuss any elements of your cruise, please send a detailed written account to our Customer Service Team including your booking reference number

To contact City Cruises Customer Service Team:

By email:
[email protected]

By post:
City Cruises Ltd
Customer Service Team
Unit 6, 1 Mill Street, Scott’s Sufferance Wharf
London
SE1 2DF

What to expect

You should expect an acknowledgement within three to five working days of receiving your complaint.
A full investigation will then take within 10 to 14 working days. Please note that special events may take up to 28 working days.
If you are complaining on behalf of someone else, include their written consent with your email as this will speed up the process.

The Customer Service Team will aim to respond in full to your complaint within the agreed time, however, if the issue is complicated, any delay will be explained and you will be kept informed of progress.

14. Law & Jurisdiction

14.1 In the event of any dispute or claims between City Cruises and any passenger (s) which cannot be resolved by agreement then the parties agree that any such dispute shall be decided by English law.

14.2 The parties agree that any dispute shall be resolved by the English courts which shall have exclusive jurisdiction.

If you have purchased your tickets via a third party/agent, please click HERE.

15. Payments

15.1 Payment methods accepted at the pier and on-board our vessels are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express.

15.2 Payment methods accepted online are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express and Maestro.

COVID-19:

Public Cruises: If you have an experience booked and you have to self-isolate due to NHS Test and Trace or the UK government/Overseas government restrictions prevent you from fulfilling your experience, you can amend to a later date admin fee-free. If your booking is outside of 72 hours (up to the time of departure if you have booked Assurance), please amend your date on our website through ‘Manage My Booking’. Alternatively get in touch with our Customer Service team by emailing [email protected] with full details and one of our friendly advisors will be able to help you amend your booking.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

Private Hire: If you have a private hire booked and are unable to fulfil your experience due to NHS Test and Trace self-isolation or official government restrictions, you can amend your experience to a later date admin fee-free. Please note that in such circumstances we will do our best to recover any costs we have incurred. Where we are unable to, we reserve the right to deduct any such costs from your payment.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

Poole

In these conditions, “we”, ‘’us’’, refers to City Cruises Ltd and in respect of sightseeing and experiences City Cruises Poole Limited. and “you”, ‘’your’’ refers to the customer.

These Terms and Conditions of booking cover all direct bookings with us including sightseeing and event bookings. Whilst the majority of the Terms and Conditions cover all products please be aware of the variations particularly in regard to cancellations and amendments.

Privacy
Any personal information that you disclose to City Cruises Ltd is subject to our privacy policy which governs the collection and use of information that is supplied.  You understand that through the use of the services you are purchasing, you consent to the collection and use (as set forth in our Privacy Policy) of this information.  As part of providing you with the services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications.  These communications are considered part of the services we provide and you may not be able to opt-out of receiving.

Sightseeing covers our scheduled service operating from Poole & Swanage Piers and experiences include all cruises featuring any provided food, drink or entertainment.

1. Tickets – General

1.1 All prices on our web site are quoted in Pounds Sterling.

1.2 Once purchased tickets are non-refundable.

1.3 You must have a paper or e ticket, which is valid, fully paid and available for inspection for the journey being made. You must use it in accordance with these conditions and it must be handed in prior to embarkation or be visible and capable of being scanned on an electronic device. All tickets remain our property and you must return it to us once you have finished using it if we so request.

1.4 Our tickets can only be used by the person for whom they were bought, or to whom they were issued. Tickets are barcoded and scanned prior to boarding. Therefore any tickets that are copied, resold or passed on for further use will be invalid.

1.5 Where tickets are available for travel on the services of more than one operator, the conditions which will apply to each part of your journey will be those of the operator whose service is being used. Third party operator conditions are available on request.

1.6 You must have your ticket ready for inspection at any time during your journey and you must hand it over for examination if asked to by a member of our crew, Police Officer or any other authorised person.

1.7 If you wish to travel outside the availability of your ticket, or before or after the times that it is valid, you may be asked to pay an additional fare. We reserve the right to deny boarding or to require you to disembark if the additional fare is not paid.

1.8 If you buy a ticket with a credit or debit card to which you do not have legal right, the ticket will be invalid from the date of issue and you will be liable to pay the full fare for any journey(s) made using that ticket.

1.9 Whilst we try to ensure that all information displayed on our web-sites, particularly times and prices, is accurate it is possible that errors may occur. If we discover an error in the price of a ticket you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. If we are unable to contact you for any reason, we reserve the right to treat the purchase as cancelled.

1.10 If you present a mispriced ticket at embarkation, we reserve the right to withdraw the ticket, cancel it and refuse travel unless and until another ticket has been purchased at the correct price for the intended journey. Cancellation under any of these circumstances will entitle you to a full refund of any sums you have paid.

1.11 Sightseeing

a) You may board one of our sightseeing vessels provided you have a ticket which is valid and available for your journey. Our sightseeing services are often heavily patronised so we cannot guarantee to provide you with a seat, or to accommodate you at all, on a particular vessel or sailing.

b) Children under the age of five may travel free of charge provided they are accompanied by the holder of a ticket and do not occupy a seat to the exclusion of a full-fare-paying customer. This facility is limited to a maximum of three children per ticket holder. Children aged 5 (five) to 15 (fifteen) years inclusive may travel at the child rate except on those services where it is advertised that no child fares are available.

c) Children under the age of 16 years must be accompanied by an adult (16 years +)

1.12 Experiences

a) Tickets for ‘experience’ products are for specified sailings and notwithstanding that we cannot guarantee to run any particular service, a valid ticket ensures that there is space for manifested passengers. In exceptional circumstances, should we for unforeseen reasons not be able to operate a service we will contact you as early as possible.

b) Some ‘Experience’ cruises may be restricted to adults only. Prices and Age Categories may vary from product to product. Please refer to our website for further details.

1.13 Combination Tickets

a) Any tickets issued by City Cruises which include 3rd Party Attractions are subject to the Terms and Conditions of the relevant attraction provider. City Cruises has no liability in respect of the performance or the provision of the attraction which it sells as agent of the attraction provider.

2. Replacement tickets, Refunds and Compensation

2.1 If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.

2.2 We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.

2.3  Refunds will not be granted other than in the circumstances described above.

2.4  No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made in writing to The Reservations Manager, City Cruises Ltd, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refunds cannot be authorised or transacted at any other location or by any other means.

2.5 Any refunds agreed will be made entirely at our discretion and without prejudice.

2.6 We reserve the right to withdraw any ticket at any time although we will not do this without good reason.

3. Rescheduling

3.1 Sightseeing

a) Tickets can be rescheduled without charge up to and including the day of travel (Monday to Sunday, prior to 17:30)

b) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

3.2 Experiences

a) All ‘Experience’ products offered are based on purchasing tickets for specific dates and times. Bookings made for less than ten people can be amended as long as three clear working days’ notice is given.

Working days refer to the availability of office staff and not operational days which are extended and year round.

b) Any bookings made for eleven to twenty people can be amended provided at least fourteen clear working days’ notice is given.

c) Bookings for twenty one to fifty five people can be amended provided at least twenty eight clear working days’ notice is given.

d) Bookings for over fifty six people can be amended provided at least 56 clear working days’ notice is given.

e) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

3.3 Special Events

a) Special event tickets such as New Years Eve will have different cancellation periods to that of standard Experiences. Such details will be made known at the time of booking and will appear on our website.

4. Suspected Fare Evasion and ticket tampering

4.1 If we think that you have used or tried to use any ticket to defraud us we may cancel the ticket and not re-issue it. If this happens you will forfeit the right to any refund for the unused portion. If sufficient grounds exist for us to believe that you have attempted to defraud us, then we may instigate legal proceedings against you.

4.2 Your ticket is invalid if we believe that it has been tampered with deliberately, or if it is damaged to such an extent that it cannot be read. In the case of suspected tampering, we will not replace it and you must surrender the ticket if asked so to do by a member of our staff.

5. Access

5.1 Vessels operating from Poole and Swanage Piers are not wheelchair accessible. Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels.

5.2 If you do need a carer or any other attendant you must have valid tickets for all concerned and all passengers must be able to board safely and promptly by themselves or with the aid of a carer.

5.3 If you are registered deaf you can be accompanied by a hearing dog for the deaf.

6. Luggage, belongings and animals

6.1 Sightseeing & Experiences

a) For safety reasons, and for the comfort of passengers, we have to restrict the amount and type of luggage, including pushchairs and shopping trolleys, which you can take with you on our services. You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and lifesaving equipment, gangways, stairs or passageways and are not put on seats:

i) Personal luggage
ii) Pushchairs and buggies
iii) Prams
iv) Bicycles
v) Other items provided they are not deemed likely to injure anyone

b) No animals other than Guide Dogs, Hearing Dogs and well behaved dogs are permitted aboard but must be on a lead throughout the trip.

7. Lost Property

7.1 We deal with lost property in accordance with our lost property procedures, which are available for inspection on request.

7.2 If you find any unattended property on our vessels or facilities, do not touch it but please alert a crew member immediately.

7.3 If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.

7.4 We will not be responsible for any delay in returning property left on our vessels.

7.5 It is your responsibility to collect lost property. If you request that such property is sent to you and we agree to make such arrangements this is on condition that you are responsible, in advance, for any costs incurred.

8. Photography

8.1 From time to time City Cruises Poole or other authorised parties will carry out photography and/or video recording and/or other forms of monitoring on or in the vicinity of the vessels which may feature visitors. By purchasing a ticket you are deemed to have accepted these Terms and Conditions and thus you agree for us or a third party authorised by us, to use these images at any time now or in the future. You also agree that the copyright and intellectual property appertaining to such images remain with City Cruises Poole or an authorised third party.

9. Health & Safety 

9.1 For your own safety and the safety of others, you must follow instructions given by our crew when embarking/disembarking or on board any of our vessels. Instructions or advice contained in on-board safety notices should be followed.

9.2 For safety reasons you must not smoke (except in designated smoking areas) on our vessels or any facilities controlled or used by us.

9.3 For safety reasons you must not use roller skates, roller blades, hoverboards, skateboards or any equipment of a similar nature on our vessels or any facilities controlled or used by us.

9.4 Passengers should consider themselves to be sufficiently medically fit to undertake any journey for which they have a ticket. If there is any doubt potential passengers should seek medical advice before booking.

10. Conduct

10.1 The Captain may refuse to carry any passengers, or direct any passenger to disembark, where the behaviour of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.

11. Liability & Limitation

11.1 Our liability for death or personal injury arising from our negligence shall not     exceed the limits under the Convention of Limitation of Liability for Maritime Claims 1976 and SI 1998 No. 1258 paragraphs 4(b) and 7(e).( LLMC 1976 ) This limits our liability to 175 000 special drawing rights per passenger.

11.2 We shall not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage unless such loss or damage is caused by the negligence of the crew (including the Master) on board the vessel.

11.3 Passengers are advised to limit valuables and property brought on board to  that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.

11.4 Our liability for loss of or damage to property shall not exceed the limit set out in accordance with LLMC 1976.

11.5 We shall not be liable for any indirect or consequential loss whatsoever including loss of profit.

11.6 In the event that LLMC 1976 does not apply then the limits of liability as per the Athens Convention 1974 are contractually incorporated into this contract.

11.7 To the extent that the LLMC 1976 applies:

a) Our liability for death or personal injury or loss of or damage to luggage and valuables arising from our negligence shall be limited in accordance with its terms;

b) We shall be entitled to the benefit of all limitations, rights and immunities conferred by the LLMC 1976 ; and

c) Any damages payable by us up to the LLMC 1976 limits shall be reduced in proportion to any contributory negligence by the passenger and by the maximum deductible (if applicable) specified in the LLMC 1976

11.8 City Cruises cannot be held responsible for any disruption to services in the event of responding to instructions from third parties including, but not limited to, the MCA, PLA and any Emergency Services.

11.9 City Cruises cannot be held responsible for any cancellations or delays or other losses arising from weather conditions, tides, acts of God, strikes, terrorism, acts of third parties or other matters beyond the control of City Cruises.

11.10 We reserve the right, when necessary and without notice, to alter timetables or re-route vessels for reason of safety or to stop them visiting a pier. Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.

12. Complaints

12.1 Any passenger complaints should be made within fourteen days of the event and should be made in writing to The Reservations Manager, City Cruises Ltd, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England.

13. Law & Jurisdiction 

13.1 In the event of any dispute or claims between City Cruises and any passenger (s) which cannot be resolved by agreement then the parties agree that any such dispute shall be decided by English law.

13.2 The parties agree that any dispute shall be resolved by the English courts which shall have exclusive jurisdiction.

If you have purchased your tickets via a third party/agent, please click HERE.

14. Payments

14.1 Payment methods accepted at the pier and on-board our vessels are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express.

14.2 Payment methods accepted online are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express and Maestro.

COVID-19:

Public Cruises: If you have an experience booked and you have to self-isolate due to NHS Test and Trace or the UK government/Overseas government restrictions prevent you from fulfilling your experience, you can amend to a later date admin fee-free. If your booking is outside of 72 hours (up to the time of departure if you have booked Assurance), please amend your date on our website through ‘Manage My Booking’. Alternatively get in touch with our Customer Service team by emailing [email protected] with full details and one of our friendly advisors will be able to help you amend your booking.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

Private Hire: If you have a private hire booked and are unable to fulfil your experience due to NHS Test and Trace self-isolation or official government restrictions, you can amend your experience to a later date admin fee-free. Please note that in such circumstances we will do our best to recover any costs we have incurred. Where we are unable to, we reserve the right to deduct any such costs from your payment.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

York

In these conditions, “we”, ‘’us’’, refers to City Cruises Ltd and in respect of sightseeing and experiences City Cruises York and “you”, ‘’your’’ refers to the customer.

These Terms and Conditions of booking cover all direct bookings with us including sightseeing and event bookings. Whilst the majority of the Terms and Conditions cover all products please be aware of the variations particularly in regard to cancellations and amendments.

Privacy
Any personal information that you disclose to City Cruises Ltd is subject to our privacy policy which governs the collection and use of information that is supplied.  You understand that through the use of the services you are purchasing, you consent to the collection and use (as set forth in our Privacy Policy) of this information.  As part of providing you with the services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications.  These communications are considered part of the services we provide and you may not be able to opt-out of receiving.

Sightseeing covers our scheduled service operating from Kings Staith and Lendal Landing Piers. Experiences include all cruises featuring any provided food, drink or entertainment, along with Self Drive hire.

1. Tickets – General

1.1 All prices on our web site are quoted in Pounds Sterling.

1.2 Once purchased tickets are non-refundable.

1.3 You must have a paper or e ticket, which is valid, fully paid and available for inspection for the journey being made. You must use it in accordance with these conditions and it must be handed in prior to embarkation or be visible and capable of being scanned on an electronic device. All tickets remain our property and you must return it to us once you have finished using it if we so request.

1.4 Our tickets can only be used by the person for whom they were bought, or to whom they were issued. Tickets are barcoded and scanned prior to boarding. Therefore any tickets that are copied, resold or passed on for further use will be invalid.

1.5 Where tickets are available for travel on the services of more than one operator, the conditions which will apply to each part of your journey will be those of the operator whose service is being used. Third party operator conditions are available on request.

1.6 You must have your ticket ready for inspection at any time during your journey and you must hand it over for examination if asked to by a member of our crew, Police Officer or any other authorised person.

1.7 If you wish to travel outside the availability of your ticket, or before or after the times that it is valid, you may be asked to pay an additional fare. We reserve the right to deny boarding or to require you to disembark if the additional fare is not paid.

1.8 If you buy a ticket with a credit or debit card to which you do not have legal right, the ticket will be invalid from the date of issue and you will be liable to pay the full fare for any journey(s) made using that ticket.

1.9 Whilst we try to ensure that all information displayed on our web-sites, particularly times and prices, is accurate it is possible that errors may occur. If we discover an error in the price of a ticket you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. If we are unable to contact you for any reason, we reserve the right to treat the purchase as cancelled.

2.0 If you present a mispriced ticket at embarkation, we reserve the right to withdraw the ticket, cancel it and refuse travel unless and until another ticket has been purchased at the correct price for the intended journey. Cancellation under any of these circumstances will entitle you to a full refund of any sums you have paid.

1.11 Sightseeing

a) You may board one of our sightseeing vessels provided you have a ticket which is valid and available for your journey. Our sightseeing services are often heavily patronised so we cannot guarantee to provide you with a seat, or to accommodate you at all, on a particular vessel or sailing.

b) Children under the age of five may travel free of charge provided they are accompanied by the holder of a ticket and do not occupy a seat to the exclusion of a full-fare-paying customer. This facility is limited to a maximum of three children per ticket holder. Children aged 5 (five) to 15 (fifteen) years inclusive may travel at the child rate except on those services where it is advertised that no child fares are available.

c) Children under the age of 16 years must be accompanied by an adult (16 years +).

1.12 Experiences

a) Tickets for ‘experience’ products are for specified sailings and notwithstanding that we cannot guarantee to run any particular service, a valid ticket ensures that there is space for manifested passengers. In exceptional circumstances, should we for unforeseen reasons not be able to operate a service we will contact you as early as possible.

b) Some ‘Experience’ cruises are restricted to adults only. Prices and Age Categories may vary from product to product. Please refer to our website for further details.

1.13 Combination Tickets

a) Any tickets issued by City Cruises which include 3rd Party Attractions are subject to the Terms and Conditions of the relevant attraction provider. City Cruises has no liability in respect of the performance or the provision of the attraction which it sells as agent of the attraction provider.

2. Replacement tickets, Refunds and Compensation

2.1 If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.

2.2 We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.

2.3 Refunds will not be granted other than in the circumstances described above.

2.4 No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made in writing to The Reservations Manager, City Cruises Ltd, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refund cannot be authorised or transacted at any other location or by any other means.
2.5 Any refunds agreed will be made entirely at our discretion and without prejudice.

2.6 We reserve the right to withdraw any ticket at any time although we will not do this without good reason.

3. Rescheduling

3.1 Sightseeing

a) Tickets can be rescheduled without charge up to 72 hours before the day of travel for bookings of up to 10 people (Monday to Sunday, prior to 17:30)

b) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

3.2 Experiences

a) All ‘Experience’ products offered are based on purchasing tickets for specific dates and times. Bookings made for less than ten people can be amended as long as three clear working days’ notice is given. Working days refer to the availability of office staff and not operational days which are extended and year round.

b) Any bookings made for eleven to twenty people can be amended provided at least fourteen clear working days’ notice is given.

c) Bookings for twenty one to fifty five people can be amended provided at least twenty eight clear working days’ notice is given.

d) Bookings for over fifty six people can be amended provided at least 56 clear working days’ notice is given.

e) As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.

f) Excludes Party Nights Afloat.  Amendments are permitted with 90 days notice.

4. Suspected Fare Evasion and ticket tampering

4.1 If we think that you have used or tried to use any ticket to defraud us we may cancel the ticket and not re-issue it. If this happens you will forfeit the right to any refund for the unused portion. If sufficient grounds exist for us to believe that you have attempted to defraud us, then we may instigate legal proceedings against you.

4.2 Your ticket is invalid if we believe that it has been tampered with deliberately, or if it is damaged to such an extent that it cannot be read. In the case of suspected tampering, we will not replace it and you must surrender the ticket if asked so to do by a member of our staff.

5. Access

5.1 In order to avoid accidents and for the health, safety and comfort of our passengers no wheelchairs will be allowed to obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.

5.2 If you use a wheelchair, you must have enough helpers to enable you to make your journey safely including embarking and disembarking the vessel.  Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels.

5.3 If you do need a carer or any other attendant you must have valid tickets for all concerned and all passengers must be able to board safely and promptly by themselves or with the aid of a carer.

5.4 Sightseeing

a) Not all of our vessels have been designed or adapted for passengers in wheelchairs. If you intend to travel on a sightseeing vessel, you may be required to wait for one which is wheelchair accessible.

b) Even on vessels designed or adapted for wheelchair access it may not be possible for you to sit in a wheelchair at a table and, for reasons of safety, you may be asked to move from your wheelchair into a fixed seat, in which case the wheelchair will be stowed in a safe place. We have limited space to accommodate wheelchairs on board and we are therefore restricted in the number we can carry. We may not be able to stow and carry larger or heavier electronic wheelchairs. To avoid disappointment please contact us prior to travel.

5.5 Experiences

a) City Cruises York vessels are unable to accommodate wheelchair access on any experience cruise.

6. Luggage, belongings and animals

6.1 Sightseeing & Experiences

a) For safety reasons, and for the comfort of passengers, we have to restrict the amount and type of luggage, including pushchairs and shopping trolleys, which you can take with you on our services. You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and lifesaving equipment, gangways, stairs or passageways and are not put on seats:
i) Personal luggage
ii) Pushchairs and buggies
iii) Prams
v) Other items provided they are not deemed likely to injure anyone

b) Guide Dogs, Hearing Dogs and well behaved dogs are permitted aboard but must be on a lead throughout the trip

7. Lost Property

7.1 We deal with lost property in accordance with our lost property procedures, which are available for inspection on request.

7.2 If you find any unattended property on our vessels or facilities, do not touch it but please alert a crew member immediately.

7.3 If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.

7.4 We will not be responsible for any delay in returning property left on our vessels.

7.5 It is your responsibility to collect lost property. If you request that such property is sent to you and we agree to make such arrangements this is on condition that you are responsible, in advance, for any costs incurred.

8. Photography

8.1 From time to time City Cruises York or other authorised parties will carry out photography and/or video recording and/or other forms of monitoring on or in the vicinity of the vessels which may feature visitors. By purchasing a ticket you are deemed to have accepted these Terms and Conditions and thus you agree for us or a third party authorised by us, to use these images at any time now or in the future. You also agree that the copyright and intellectual property appertaining to such images remain with City Cruises York or an authorised third party.

9. Health & Safety 

9.1 For your own safety and the safety of others, you must follow instructions given by our crew when embarking/disembarking or on board any of our vessels. Instructions or advice contained in on-board safety notices should be followed.

9.2 For safety reasons you must not smoke (except in designated smoking areas) on our vessels or any facilities controlled or used by us.

9.3 For safety reasons you must not use roller skates, roller blades, hoverboards, skateboards or any equipment of a similar nature on our vessels or any facilities controlled or used by us.

9.4 Passengers should consider themselves to be sufficiently medically fit to undertake any journey for which they have a ticket. If there is any doubt potential passengers should seek medical advice before booking.

9.5 On some vessels, tables and chairs are fixed and cannot be moved. Larger or less mobile passengers may not be able to access such seating. Please seek further information prior to booking or boarding.

10. Conduct

10.1 The Captain may refuse to carry any passengers, or direct any passenger to disembark, where the behaviour of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.

11. Liability & Limitation

11.1 Our liability for death or personal injury arising from our negligence shall not exceed the limits under the Convention of Limitation of Liability for Maritime Claims 1976 and SI 1998 No. 1258 paragraphs 4(b) and 7(e).( LLMC 1976 ) This limits our liability to 175 000 special drawing rights per passenger.

11.2 We shall not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage unless such loss or damage is caused by the negligence of the crew (including the Master) on board the vessel.

11.3 Passengers are advised to limit valuables and property brought on board to that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.

11.4 Our liability for loss of or damage to property shall not exceed the limit set out in accordance with LLMC 1976.

11.5 We shall not be liable for any indirect or consequential loss whatsoever including loss of profit.

11.6 In the event that LLMC 1976 does not apply then the limits of liability as per the Athens Convention 1974 are contractually incorporated into this contract.

11.7 To the extent that the LLMC 1976 applies:

a) Our liability for death or personal injury or loss of or damage to luggage and valuables arising from our negligence shall be limited in accordance with its terms;

b) We shall be entitled to the benefit of all limitations, rights and immunities conferred by the LLMC 1976 ; and

c) Any damages payable by us up to the LLMC 1976 limits shall be reduced in proportion to any contributory negligence by the passenger and by the maximum deductible (if applicable) specified in the LLMC 1976

11.8 City Cruises cannot be held responsible for any disruption to services in the event of responding to instructions from third parties including, but not limited to, the MCA, PLA and any Emergency Services.

11.9 City Cruises cannot be held responsible for any cancellations or delays or other losses arising from weather conditions, tides, acts of God, strikes, terrorism, acts of third parties or other matters beyond the control of City Cruises.

11.10 We reserve the right, when necessary and without notice, to alter timetables or re-route vessels for reason of safety or to stop them visiting a pier. Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.

12. Customer Comments and Feedback

12.1 Any passenger complaints should be made within fourteen days of the event.

Should you need to discuss any elements of your cruise, please send a detailed written account to our Customer Service Team including your booking reference number

To contact City Cruises Customer Service Team:

By email:
[email protected]

By post:
City Cruises Ltd
Customer Service Team
Unit 6, 1 Mill Street, Scott’s Sufferance Wharf
London
SE1 2DF

What to expect

You should expect an acknowledgement within three to five working days of receiving your complaint.
A full investigation will then take within 10 to 14 working days. Please note that special events may take up to 28 working days.
If you are complaining on behalf of someone else, include their written consent with your email as this will speed up the process.

The Customer Service Team will aim to respond in full to your complaint within the agreed time, however, if the issue is complicated, any delay will be explained and you will be kept informed of progress.

13. Law & Jurisdiction 

13.1 In the event of any dispute or claims between City Cruises and any passenger (s) which cannot be resolved by agreement then the parties agree that any such dispute shall be decided by English law.

13.2 The parties agree that any dispute shall be resolved by the English courts which shall have exclusive jurisdiction.

If you have purchased your tickets via a third party/agent, please click HERE.

14. Payments

14.1 Payment methods accepted at the pier and on-board our vessels are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express.

14.2 Payment methods accepted online are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express and Maestro.

COVID-19:

Public Cruises: If you have an experience booked and you have to self-isolate due to NHS Test and Trace or the UK government/Overseas government restrictions prevent you from fulfilling your experience, you can amend to a later date admin fee-free. If your booking is outside of 72 hours (up to the time of departure if you have booked Assurance), please amend your date on our website through ‘Manage My Booking’. Alternatively get in touch with our Customer Service team by emailing [email protected] with full details and one of our friendly advisors will be able to help you amend your booking.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

Private Hire: If you have a private hire booked and are unable to fulfil your experience due to NHS Test and Trace self-isolation or official government restrictions, you can amend your experience to a later date admin fee-free. Please note that in such circumstances we will do our best to recover any costs we have incurred. Where we are unable to, we reserve the right to deduct any such costs from your payment.

If you wish to cancel your experience, this will be in line with our normal terms and conditions.

Alcatraz City Cruises

Terms and Conditions

 

These Terms of Service are applicable to our website www.alcatrazcruises.com, and the services provided through our website (which are referred to collectively in these Terms of Service as the “Service”). The Service is provided to you by [Alcatraz City Cruises, LLC] (referred to in these Terms of Service as “Company,” “we,” “us” and “our”). These Terms of Service contain the terms and conditions that govern your use of the Service, and your use of the Service constitutes your acceptance of and agreement to these Terms of Service.

Notice Regarding Dispute Resolution: This Agreement includes provisions that govern how claims you and we may have against each other are resolved (see Section 7 below), including an agreement and obligation to arbitrate disputes which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration unless you opt-out in accordance with Section 7(e). Unless you opt-out of arbitration: (a) you will only be permitted to pursue claims against us on an individual basis, not as part of any class or representative action or proceeding and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis and in arbitration.

1. Affirmative Representations Regarding Your Use of the Service. When you access, visit or use the Service, you represent that: (a) the information you submit is truthful and accurate; (b) your use of the Service and your use of services available on the Service do not violate any applicable law or regulation, (c) if you purchase tickets or make a reservation through the Service: (i) you are making the applicable reservation or purchase on your personal behalf, or on behalf of your personal friends and/or family, (ii) the payment information you provide, and the associated name, address, phone number, and payment card number can be used to personally identify and/or contact you, and (iii) the e-mail address you provide to us in connection with making a reservation or purchase is unique and personal to you. You will not be permitted to board a ferry, or other applicable mode of transportation associated with a reservation you make through the Service, unless at the time of boarding you provide identification that matches the name of the individual who made the applicable reservation and present the payment card used in connection with the applicable reservation.

2. Prohibited Use of the Service. You may only use the Service as expressly permitted by the Company. Specifically, without limitation, you may not:

  • purchase or reserve a number of tickets for an event or activity that exceeds the stated limit for that event or activity, or make more than [10]purchases or reservations through the Service in any 72-hour period, whether on your own behalf or on behalf of a group;
  • use the Service for any commercial purposes, such as purchasing tickets in bulk or for resale;
  • use any automated software or computer system, including intelligent agents or bots, to access the website or Service;
  •  access the Service from a concealed IP address or dynamic IP address;
  • conceal, mask, obscure or replace the actual IP address, domain name and other identifying information used by you to access the Service;
  • access the service from a VPN or use a proxy server to search for, reserve, purchase or otherwise obtain tickets through the Service;
  • interfere with services provided through the Service by using viruses or any other programs or technology designed to disrupt or damage any software or hardware;
  • modify, creative derivative works from, reverse engineer, decompile or disassemble any technology provided through the Service;
  • interfere with, or disrupt the access of any user, host or network including, without limitation, sending a virus, overloading, flooding,
    spamming, or scripting in such a manner as to interfere with or create an undue burden on the Service;
  • use a robot, spider or other device or process to make automated purchases through the Service;
  • impersonate another person or entity or conceal your identity by using multiple e-mail addresses or phony names or contact information;
  • circumvent, disable or otherwise interfere with security related features of the Service or features that prevent or restrict use or copying of
    any Materials or enforce limitations on use of the Service or the Materials; or
  • assist or encourage any third party in engaging in any activity prohibited by these Terms of Service.

3. Terms of Purchase.

  • Placement of Orders; Changes. Any purchase you place through the Service is not confirmed until you receive an e-mail or written confirmation from the Company. Any change that you may wish to make with regard to any purchase that you place through the Service must be requested through the Company, and not the third party provider of the services or products you purchased, if applicable. You may contact the Company at [email protected] or 415.981.7625 to request changes to a reservation made through the Service. Any requested change is subject to availability, and we cannot guarantee that we will be able to make a requested change.
  • Cancellations; Refund Policy. If you wish to cancel a purchase you place through the Service, you must contact the Company at [email protected] or 415.981.7625. If you cancel a reservation that you made through the Service seventy-two (72) or more hours in advance of the date of the reservation, your payment for that reservation will be refunded in full. If you cancel a reservation that you made through the Service less than seventy-two (72) hours in advance of the date of the reservation, you will not receive a refund for that reservation, unless the Company is able to resell your tickets, and the Company shall have the right, but not the obligation, to resell your tickets. If you have purchased Assurance, and you cancel a reservation that you made through the Service twenty-four (24) or more hours in advance of the date of the reservation, your payment for that reservation will be refunded in full, minus the cost of assurance. If you cancel a reservation that you made through the Service less than twenty-four (24) hours in advance of the date of the reservation, you will not receive a refund for that reservation, unless the Company is able to resell your tickets, and the Company shall have the right, but not the obligation, to resell your tickets. Applicable refunds will be processed within fourteen (14) days of the date we receive your cancellation request. We will also provide a refund in the event of security, safety or similar closures that prevent us from honoring your reservation. In the event we are unable to provide a purchased service for any reason, our only obligation is to refund the purchase price that you paid for the applicable service. Refunds will not be provided due to construction projects on Alcatraz Island or the resulting closure of interior spaces, such as the Alcatraz Island Cellhouse. Refunds will not be provided because of COVID-19-realted health mandates from the City and County of San Francisco, or the State of California, impacting the availability of portions of the Alcatraz Island tour, as described at the time of the ticket purchase.
  • Pricing. The prices listed on the Service are per person, unless otherwise specified. These prices are subject to change without prior notice, until your purchase is confirmed by the Company. Prices confirmed at the time of purchase are honored for the date of the reservation. The listed prices do not include tips or gratuities, personal insurance, items of a personal nature, or any food or beverages not listed as included on the Service. Full payment by a payment card is necessary to make a purchase of services or products through the Service. We do not charge a service fee for processing credit card payments.

4. Our Management of the Service; User Misconduct

  1. Our Right to Manage the Service. We reserve the right, but do not undertake the obligation to: (i) monitor or review the Service for violations of these Terms of Service and for compliance with our policies; (ii) report to law enforcement authorities and/or take legal action against anyone who violates these Terms of Service; (iii) refuse or restrict access to or the availability of the Service if you violate these Terms of Service, the law or any of our policies; (iv) manage the Service in a manner designed to protect our and third parties’ rights and property or to facilitate the proper functioning of the Service; and/or (v) screen our users, or attempt to verify the statements of our users.
  2. Our Right to Terminate Users. Without limiting any other provision of these Terms of Service, we reserve the right to, in our sole discretion, and without notice or liability, deny access to and use of the Service to any person for any reason or for no reason at all, including without limitation for breach of any representation, warranty or covenant contained in these Terms of Service, or of any applicable law or regulation.

5. Our Intellectual Property Rights. All of the content on the Service (“Materials”) and the trademarks, service marks, and logos contained on the Service, are owned by or licensed to us and are subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. The Service and the Materials are for your information and personal use only and not for commercial exploitation. We reserve all rights in and to the Service and the Materials. If you download or print a copy of the Materials for your own personal use, you must retain all trademark, copyright and other proprietary notices contained in and on the Materials.

6. Warranty Disclaimer; Limitation on Liability

  • Disclaimer of Warranties
      (i) All materials or items provided through the Service are provided “AS IS” and “AS AVAILABLE,” without warranty or conditions of any kind. By operating the Service, we do not represent or imply that we endorse any materials or items available on or linked to by the Service, or that we believe any materials or items to be accurate, useful or non-harmful. We make no warranties or representations about the accuracy, reliability, timeliness or completeness of the Service’s content, information or any other items or materials on the Service. You agree that your use of the Service will be at your sole risk. To the fullest extent permitted by law, we and each of our advertisers, licensors, suppliers, officers, directors, investors, employees, agents, service providers and other contractors disclaim all warranties, express or implied in connection with the Service and your use of the Service.
      (ii) We assume no liability or responsibility for any (A) errors, mistakes or inaccuracies of content and materials on the Service, (B) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service or any products or services you purchase through the Service, (C) any unauthorized access to or use of our secure servers and/or any and all personal information stored on our servers, (D) any interruption or cessation of transmission to or from the Service, and/or (E) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Service by any third party.
  • Limited Liability. In no event shall we be liable to you or any third party for any indirect, consequential, incidental, special or punitive damages, including lost profit damages arising from your use of the Service. Notwithstanding anything to the contrary contained in these Terms of Service, our liability to you in respect of any loss or damage suffered by you and arising out of or in connection with these Terms of Service. Whether in contract, tort or for breach of statutory duty or in any other way shall not exceed $50.
  • Exceptions to Disclaimers and Liability Limitations. Some jurisdictions do not allow the limitation or exclusion of certain warranties, or the exclusion or limitation of certain damages. If you reside in one of these states or jurisdictions, the limitations or exclusions in Sections 6(a) and 6(B) may not apply to you.

7. Legal Disputes and Arbitration Agreement.
Please Read the Following Clause Carefully – It May Significantly Affect Your Legal Rights, Including Your Right to File a Lawsuit in Court

  • Initial Dispute Resolution. We are available by e-mail at [email protected] or 415.981.7625 to address any concerns you may have regarding your use of the Service. Most concerns may be quickly resolved in this manner. The Company will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.
  • Agreement to Binding Arbitration. If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to Section 7(a) above, then either party may initiate binding arbitration. All claims arising out of or relating to this Agreement (including formation, performance and breach), the parties’ relationship with each other and/or your use of the Service shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association (the “AAA”) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this Agreement shall be subject to the Federal Arbitration Act.
  • Class Action and Class Arbitration Waiver. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above in Section 7(b) shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
  • Exception – Small Claims Court Claims. Notwithstanding the parties’ agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
  • 30 Day Right to Opt Out. You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in Sections 7(b), 7(c) and 7(d) by sending written notice of your decision to opt-out to the following address: Alcatraz City Cruises, Pier 33 South, Suite 200, San Francisco, CA 94111, Attn: Group Services Department, or by fax to 415.394.9904.
      1. The notice must be sent within thirty (30) days of commencing use of the Service, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those Sections. If you opt-out of these arbitration provisions, the Company also will not be bound by them.
  • Exclusive Venue for Litigation. To the extent that the arbitration provisions set forth in Section 7(b) do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in [San Francisco, California] (except for small claims court actions which may be brought in the county where you reside). The parties expressly consent to exclusive jurisdiction in [San Francisco, California] for any litigation other than small claims court actions.

8. Non-Waiver. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of the applicable right or provision.

9. Severability. These Terms of Service operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms of Service is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

10. Assignment. We may assign our rights under these Terms of Service without your approval.

11. No Third Party Beneficiaries. These Terms of Service constitute an agreement entered into between you and the Company. There are no third party beneficiaries to this agreement.

12. No Modifications by Our Employees. If any of our employees offers to modify the terms of these Terms of Service, he or she is not acting as an agent for us or speaking on our behalf. You may not rely, and should not act in reliance on, any statement or communication from our employees, or anyone else purporting to act on our behalf. Any modifications to these Terms of Service will only be valid if in writing and signed by an [executive officer] of the Company.

13. Registration as a Seller of Travel.  The Company is registered under California law as a seller of travel, and its registration number is [2094770-50].  This registration does not constitute approval by the State of California of our services or actions. California law requires us to have either a trust account or a bond as a means of consumer protection, and the Company has a bond issued [by RLI Insurance Company in the amount of $20,000].  The Company is a participant in the Travel Consumer Restitution Fund.]

 

Niagara City Cruises

Terms and Conditions

 

By purchasing a ticket, either through Niagara City Cruises anchored by Hornblower, or an authorized source, and/or entering the premises you expressly accept these Terms & Conditions.

TICKET PURCHASE & CANCELLATIONS
All sales are final. Not for exchange, resale or transfer.
All passengers, including children under the age of 3, are required to have a ticket to gain entry to the boat. Valid photo ID and/or proof of age may be required. Niagara City Cruises is not associated with any fireworks show and cannot guarantee the show will occur, nor the timing/length of the show and therefore cannot be held liable in the event of the show being cancelled. Management reserves the right to cancel tours, and change tour times without prior notice. Only cancelled tours are subject to refund, less any service charge, with no further compensation amount.

ADMISSION & ENTRY

All guests and personal items are subject to following Niagara City Cruises health & safety protocols including screening. Guests are permitted to bring a personal item. Personal items include a small purse or handbag, small backpack, infant diaper bag or camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7 x 15 x 16 inches). Restricted and dangerous articles are strictly prohibited. Note that additional personal item allowance and entry restrictions may be imposed at the checkpoint without prior notice. Outside food & beverage is not permitted. The purchase of a ticket and/or entering the premises is considered consent to have your image or likeness appear in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, Niagara City Cruises for any purpose.

LIMITATION OF LIABILITY

We assume no liability or responsibility for any personal injury or property damage, of any nature whatsoever, resulting from your access to the site via the Funicular, Elevators, or otherwise, and your participation in a cruise (the “Service”).

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact.

In keeping with applicable guidelines, Niagara City Cruises has put in place comprehensive preventative measures aimed at preventing the introduction to and the spread of COVID-19 during your use of the Service; however, despite our mitigating efforts, we cannot guarantee that you or members of your party will not be exposed to COVID-19 during your use of the Service.

Therefore, without limiting the foregoing limitation of liability, the following terms and conditions are effective for the Service:

(1) GUEST ASSUMPTION OF RISK – You acknowledge the contagious nature of COVID-19 and that, despite Niagara City Cruises effort to mitigate such dangers, you may be exposed to or infected by COVID-19 during your participation in the Service, and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You understand that the risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of yourself and others. You assume all of the foregoing risks and are solely responsible for any resulting injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, related to COVID-19, that you may experience or incur in connection with the Service (“Claims”).

(2) GUEST WAIVER OF NIAGARA CITY CRUISES’ LIABILITY – You release, covenant not to sue, discharge, and hold harmless Niagara City Cruises, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. This release includes any Claims based on the actions, omissions, or negligence of Niagara City Cruises, its employees, agents, representatives, vendors, and independent contractors whether a COVID-19 infection occurs before, during, or after participation in the Service.

BY BOARDING THE VESSEL OR ENTERING THE GROUP CHECK-IN, TICKET PLAZA, FUNICULAR AND LOWER LANDING AREAS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS

NIAGARA CITY CRUISES FUNICULAR
Use of the Niagara City Cruises Funicular is subject to normal hours of operations, availability and weather conditions. At its sole discretion, Niagara City Cruises reserves the right to provide alternative means of transportation to the Lower Landing and boarding area. In the event that the Funicular is not available for use, no refunds shall be issued.

ARRIVAL TIME
It is each passengers’ responsibility to arrive on-time and be in the lower landing/designated boarding area no later than 20 minutes prior to the scheduled departure time. Niagara City Cruises cannot be held responsible if you miss your scheduled departure time or you’re denied access by failing to comply with the terms & conditions.

The license granted herein is revocable for cause, upon refunding to passenger the ticket price. Other terms & conditions may apply.

 

Niagara Jet City Cruises

Terms and Conditions

These Terms and Conditions of Service (“Terms and Conditions”) are applicable to our website at https://www.niagarajet.com and the whitewater and/or river tour/cruise services provided by us (which are referred to collectively in these Terms and Conditions as the “Service”). The Service is provided to you by Niagara Jet Holdings, LLC d/b/a Niagara Jet City Cruises (referred to in these Terms and Conditions as “NJH,” “us,” “we” or “our”). These Terms and Conditions contain the terms and conditions that govern your use of the Service. Your use of, payment for, or participation in the Service or entry onto our premises constitutes your acceptance of and agreement to these Terms and Conditions.

Notice Regarding Dispute Resolution: These Terms and Conditions include provisions that govern how claims you and we may have against each other are resolved (see Section 10 below), including an agreement and obligation to arbitrate disputes which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration. Accordingly, (a) you will only be permitted to pursue claims against us on an individual basis, not as part of any class or representative action or proceeding and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis and in arbitration.

  1. Affirmative Representations Regarding Your Use of the Service.

When you access, use or participate in the Service, you represent that: (a) the information you submit is truthful and accurate; (b) your use of the Service and your use of services available on the Service do not violate any applicable law or regulation, and (c) if you purchase tickets or make a reservation through the Service: (i) you are making the applicable purchase or reservation on your personal behalf, or on behalf of other individuals with their permission (ii) the payment information you provide, and the associated name, address, phone number, and payment card number can be used to personally identify and/or contact you; and (iii) the e-mail address you provide to us in connection with making a reservation or purchase is unique and personal to you.

  1. Terms of Purchase.

All passengers, including children, are required to have a ticket to participate in the Service. Tickets may be purchased through our website, over the phone or on premises up to two hours before scheduled departure. Space is subject to availability and advance purchase is strongly recommended. Valid photo ID and/or proof of age may be required for participation. We reserve the right to cancel the Service and/or change scheduled departure and/or return times without prior notice. We shall not be required to make a refund or offer any credit for changes in scheduled departure and/or return times. Only cancelled Services are subject to the below cancellation policy.

  1. Cancellation Policy.

You may cancel any reservation up to 24 hours in advance of scheduled departure time for a full refund. No refund will be made for cancellations made by you within 24 hours of scheduled departure time; however, we will offer a credit equal to the amount you paid for the cancelled reservation which may be redeemable for a future reservation (subject to availability). If we cancel the Service or any individual reservation, we will provide either a full refund or a credit equal to the amount you paid for the cancelled reservation which may be redeemable for a future reservation (subject to availability).

  1. Admission and Entry.

In order to participate in the Service offered by us, each guest must meet the following criteria:

a. Be at least four years old;

b. Be at least 40 inches tall;

c. For co-pilot or upper wet deck seating, must weigh between 80 and 250 pounds;

d. If under the age of 18, must be accompanied by a parent or guardian

e. Be physically and mentally fit for participation. Due to the nature of the tours, activities, and experiences we provide, we do not recommend participation for those who are pregnant, prone to seizures, have had recent surgery, have abnormal blood pressure, heart problems, neck or back injuries, inability to hold oneself upright, anxiety, motion sickness or any other serious medical conditions; and

f. Sign or electronically acknowledge, on behalf of yourself and any accompanying minor, acceptance of our Release and Waiver of Liability form which will be provided to you in advance of your scheduled reservation

Any guest who does not meet the foregoing criteria may be denied participation in the Service and we shall not be obligated to make any refund or other compensation to you whatsoever. Additionally, our Captains and crew may exercise discretion in denying participation to any individual due to reasonable health and safety concerns for the individual or any other participant.

  1. Arrival Time. It is each guest’s responsibility to arrive on-time and be in the designated staging area no later than 30 minutes prior to the scheduled departure time. We shall not be responsible for refund or any other compensation if you miss your scheduled departure time.
  2. Personal Items. Guests are permitted to bring small personal items onboard our vessels, however no bags larger than a small purse will be allowed whatsoever. Restricted and dangerous articles are strictly prohibited. Note that additional personal item allowance and entry restrictions may be imposed without prior notice. Outside food & beverage is not permitted. We shall not be liable whatsoever for any personal items that are lost or stolen while you are on our premises or participating in our Services.
  3. Use of Likeness. The purchase of a ticket and/or entrance onto our premises is considered consent to have your image or likeness appear in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, NJH for any purpose, including for marketing and promotional purposes.
  4. Our Intellectual Property Rights. All of the content on the Service (“Materials”) and the trademarks, service marks, and logos contained on the Service, are owned by or licensed to us and are subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. The Service and the Materials are for your information and not for commercial exploitation. We reserve all rights in and to the Service and the Materials. If you download or print a copy of the Materials for your own personal use, you must retain all trademark, copyright and other proprietary notices contained in and on the Materials.
  5. LIMITATION OF LIABILITY. We assume no liability or responsibility for any personal injury or property damage, of any nature whatsoever, resulting from your use of the Service or entry onto our premises. The terms of the Release and Waiver of Liability agreed by you in accordance with Section 4.f. are hereby incorporated by reference.

Notwithstanding the foregoing, The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact.

In keeping with applicable guidelines, we have put in place comprehensive preventative measures aimed at preventing the introduction to and the spread of COVID-19 during your use of the Service; however, despite our mitigating efforts, we cannot guarantee that you or members of your party will not be exposed to COVID-19 during your use of the Service.

Therefore, without limiting the foregoing limitation of liability, the following terms and conditions are effective for the Service:

(1) GUEST ASSUMPTION OF RISK – You acknowledge the contagious nature of COVID-19 and that, despite our effort to mitigate such dangers, you may be exposed to or infected by COVID-19 during your participation in the Service, and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You understand that the risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of yourself and others. You assume all of the foregoing risks and are solely responsible for any resulting injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, related to COVID-19, that you may experience or incur in connection with the Service (“Claims”).

(2) GUEST WAIVER OF NJH’s LIABILITY – You release, covenant not to sue, discharge, and hold harmless NJH, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. This release includes any Claims based on the actions, omissions, or negligence of NJH, its employees, agents, representatives, vendors, and independent contractors whether a COVID-19 infection occurs before, during, or after participation in the Service.

10. Legal Disputes and Agreement to Arbitrate. Please read the following clause carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.

a. Initial Dispute Resolution. We are available by e-mail at and phone to address any concerns you may have regarding your use of the Service. Most concerns may be quickly resolved in this manner. We will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.

b. Agreement to Binding Arbitration. If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to Section 10(a) above, then either party may initiate binding arbitration. All claims arising out of or relating to these Terms and Conditions (including formation, performance and breach), the parties’ relationship with each other and/or your use of the Service shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association (the “AAA”) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms and Conditions, including, but not limited to, any claim that all or any part of these Terms and Conditions is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this Agreement shall be subject to the Federal Arbitration Act.

c. Class Action and Class Arbitration Waiver. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis.

d. Exception – Small Claims Court Claims. Notwithstanding the parties’ agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.

11. Guests with Limited Mobility. In our provision of the Services, we make reasonable efforts to accommodate guests with limited mobility and other accessibility needs. Subject to the provisions of paragraph 4., we may provide guests with physical assistance to board our vessels.

12. Non-Waiver. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of the applicable right or provision.

13. Severability. These Terms and Conditions operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

14. Assignment. We may assign our rights under these Terms and Conditions without your approval.

15. No Third Party Beneficiaries. These Terms and Conditions constitute an agreement entered into between you and Us. There are no third party beneficiaries to this agreement

Walks

Terms and Conditions

 

All sales are final. Not for exchange, resale or transfer. Refunds according to NPS policy only: If you cancel a reservation that you made through the Service twenty-four (24) or more hours in advance of the date of the reservation, your payment for that reservation will be refunded in full. If you cancel a reservation that you made through the Service less than twenty-four (24) hours in advance of the date of the reservation, you will not receive a refund for that reservation, unless the Company is able to resell your tickets, and the Company shall have the right, but not the obligation, to resell your tickets. Lost tickets will not be replaced. Statue Cruises LLC is not responsible for tickets obtained from unauthorized sources which may not be valid. A current photo ID and the credit card used for this purchase are required to pick up tickets at Will Call. Seating is on a first come, first served basis. All passengers and carry-on items are subject to search. Restricted and dangerous articles may not be brought on board. Proper attire required. If you buy a ticket, you consent to having your image or likeness appear in any live or recorded video or other transmission or reproduction. Statue Cruises LLC reserves the right to refuse service or remove passengers from a vessel, event or premise if determined to be necessary for appropriate safety reasons, if you cause discomfort, inconvenience, or annoyance to passengers, crew members or agents, or if your behavior is deemed to threaten the safety, good, order or discipline. We reserve the right at any time to cancel tours or change departure or arrival times. Submitting an order for tickets to Statue Cruises, by any means possible, indicates your agreement to these terms and conditions.
Warnings: The holder assumes all risk of danger and injury. No suit, action, or proceeding against Statue Cruises LLC or its parent, affiliates or contractors, vessels, agents, crew or employees of any of the foregoing entities, shall be maintainable for loss of life or bodily injury to any passenger unless written notice of claim be delivered to Statue Cruises LLC within six months from the date of incident. It is agreed by and between the passenger and Statue Cruises LLC that all disputes and matters whatsoever, including, but not limited to, those involving personal injury or death of a passenger, which arise under, in connection with or incidental to the Ticket or the voyage shall be adjudicated, if at all, in and before a court of competent jurisdiction located in the state of New Jersey to the exclusion of the courts of any other state or country. The license granted herein is revocable upon refunding to passengers the Ticket price.For All Those Purchasing Crown Access TicketsDisclaimer restrictions will include:

 

  • All those who purchase a Crown Access Ticket must obtain their physical tickets from either will call window located at: Liberty State Park, NJ or Battery Park, NY.
  • Crown Orders may not be redeemed prior to selected departure date.
  • Crown Access Ticketholders must pick up their wristbands prior to boarding a vessel from their departure point.
  • Crown visitors are encouraged to proceed directly to the security tent at the base of the Statue of Liberty National Monument upon arrival at Liberty Island.
  • The climb to the crown is an arduous journey that encompasses 393 steps in a cramped enclosed area with high temperatures.
  • All crown visitors must be able to climb up and down the 393 steps unassisted.
  • The Statue is not air conditioned. Interior temperatures can be 20 degrees higher than exterior temperatures.
  • Crown tours will be cancelled under adverse conditions

 

The National Park Service recommends that crown visitors be:

  • At least four feet tall, if a child.
  • Without any significant physical or mental conditions that would impair their ability to complete the arduous climb including:
  • Heart conditions
  • Respiratory conditions
  • Mobility Impairment
  • Claustrophobia (fear of confined spaces)
  • Acrophobia (fear of heights)
  • Vertigo (dizziness)
  • The National Park Service reserves the right to cancel reservations at any time for weather, safety, hazardous conditions or any other reason.
  • Items Permitted:
  • Camera (without case)
  • Items not permitted:
  • Bags of any kind
  • Food and Beverages
  • Writing instruments
  • Crown visitors will be under full audio and video surveillance at all times in the monument.
  • Children under 17 must be accompanied by an adult
  • Crown tickets are not transferable
  • Crown visitors names will be printed on the face of each ticket
  • Names given at purchase cannot be changed

 

Hard Hat Tour of Ellis Island Terms and Conditions

Tour Conditions

  • All participants must be 13 years of age or older.
  • Participants should expect to be on their feet for 90 minutes.
  • Your reservation assigns you to a scheduled tour, and the start time will be printed on your ticket. You must check in at the Save Ellis Island Information Desk on the ground floor of the Ellis Island Immigration Museum when you arrive on the island and again at the start time for your tour. The reservation is non-transferrable. If you miss your scheduled tour, you will not be able to join another tour.
  • Tour participants must stay with a Save Ellis Island guide at all times. Unauthorized entry of areas off the guided tour will be considered trespassing. Violators will be subject to arrest and prosecution.
  • Each participant must wear a hard hat, which will be provided by Save Ellis Island for use during the tour.
  • Each participant is to sign a waiver before taking this tour and anyone under the age of 18 must have a parent/guardian sign the waiver for them.

 

Preparing for the tour

  • Tours will be held regardless of the weather; except in cases of extreme cold, heat or forecast of significant snow/ice. Save Ellis Island will make every effort to notify participants within 24 hrs of cancelling tours due to weather.
  • The buildings are not climate controlled and participants must be properly dressed for weather conditions in New York Harbor on the day of their tour. This may include rain, snow or wind. In extreme weather, the National Park Service may close the island early or for the entire day, requiring cancellation of tours.
  • There are no working bathrooms on the south side of Ellis Island. Please make use of the facilities in the Immigration Museum before reporting for the tour.
  • Wear comfortable, closed-toe/heel shoes. Sandals, flip-flops, open-toed shoes and high heels are not permitted.
  • Bags larger than a standard backpack, 16″ x 20″, are not allowed on the Hard Hat tour. Over-sized packs and luggage are not permitted. No exceptions.

 

Building conditions and artifacts

  • Participants understand that they will enter unrestored buildings containing potential hazards including broken glass, uneven walking surfaces, dust, cracks and loose fixtures. Participants will exercise care to avoid all hazards.
  • These unrestored buildings do not comply with Americans with Disabilities Act (ADA) requirements. Participants must be able to climb stairs. We regret that visitors with wheelchairs or scooters are not permitted on the tour.
  • Per National Park Service regulations, removal or disturbance of historic artifacts on Ellis Island is prohibited. Participants will not touch anything in the hospital buildings unless specifically permitted by the Save Ellis Island tour guide.
    Photography
  • Still photography is allowed as long as it does not delay the tour, at the Save Ellis Island tour guide’s discretion. Additional camera gear such as tripods, unipods and additional lighting is not permitted.
  • Participants are not permitted to take video while on the tour.

Rewards

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