FAQs - City Cruises Poole

Everything you need to know for your City Cruises Poole Experience. We are all about the fun but safety is our number one priority. For your own safety and the safety of others, you must follow the instructions given by our crew when embarking/ disembarking or on board any of our vessels. Below you’ll find answers to the questions we get asked the most about our cruises.

COVID-19 Customer Information Update

Further to the latest update from the UK Government, City Cruises will be temporarily closing from November 5th. Whilst we had been looking forward to welcoming visitors to City Cruises in November, the health and wellbeing of our guests and teams is always our top priority.

City Cruises will remain closed until December 4th. If you have a booking, please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance.

Thank you for your co-operation and understanding.

COVID Flexi-Terms

Free amendment for all bookings taken for travel in 2021 that are impacted by COVID-19 Government restrictions, and in the event your experience is unable to take place due to Government restrictions.

Ts&Cs: Free amendment applies to
a) If your booking falls in a period where UK Government advice advises against non- essential travel (FCO advice) covering the area in question or imposes restrictions on the type of activity booked which means this activity is not able to operate, or
b) If your booking falls in a period where the country you are travelling from is advising against non-essential travel to the UK (and/or the specific location) or imposes restrictions on the type of activity booked.

Important Information:
– The imposition of quarantine arrangements is not covered under this scheme.
– Only applies to impacted customers on the booking and not necessarily the entire booking.

Bookings from the 5th January 2021 to 15th February 2021


Bookings from the 5th January 2021 to 15th February 2021

We understand that you were looking forward to your experience with us and therefore would like to reschedule your experience for an alternative date in the future. Unsure of a new travel date? Do not worry, we have you covered, we can send you a voucher valid for 1 year from your original date of travel and you can contact us when you are ready.

General Frequently asked questions

Where does the boat depart from in Poole?

Our vessels are moored in front of our red kiosk on Poole Quay, opposite the Quayside Emporium and Coffee Shop.

Address: City Cruises Poole, The Quay, BH15 1HJ, Poole

Sat Nav BH15 1HJ

Where can we park in Poole?

Quay Visitors Car Park most popular – multi-storey, 550 spaces, 6 for disabled use.

Address: Strand Street, Poole, BH15 1SB

Sat Nav BH15 1SB

What is access like in Poole to get onto the vessel?

We have easy access via a short gangway to access from Poole Quay onto the vessel and our crew are always ready to help.

Where is the coach drop off point in Poole?

Outside Poole Pottery. SatNav BH15 1HJ – this is right opposite where we board our vessel.

Where can I park my coach in Poole?

Parking is available at Poole Stadium, Wimborne Road, BH15 2BP & Seldown Bridge Coach Park, BH15 1TA

Can I take a wheelchair onto the vessel?

If the person can walk a short distance across gangway then we can help them board. For completely wheelchair bound Poole Harbour has a free boat service: www.thefriendsofdolphin.co.uk, www.knoticat.co.uk.

What excursions can you offer for groups?

Sea Train Adventure, Poole Quay Experience & Gardens to Sea. For more details and group prices please call us on 020 77 400 437.

Where does the boat depart from in Swanage?

Swanage Pier

What times are the steam trains from Swanage to Corfe Castle?

Please check the timetable online www.swanagerailway.co.uk

How far is it from the boat to the steam railway station in Swanage?

It’s a 10 minute flat walk across the pier and down the High Street.

Where can I park my coach to pick my passengers up on the Sea Train Adventure Trip?

Norden Park & Ride is at the end of the line and is the easiest for coach access. Sat Nav BH20 5DW

Can I bring my dog onto the vessel?

We do allow well behaved dogs aboard but must be on a lead throughout the trip.

Do you have toilets onboard?

Yes, we have a separate ladies & gents toilet onboard.

Do you have refreshments onboard?

Yes we have a licensed bar which serves tea, coffee, snacks, wines, lagers, beers, cider and soft drinks.

Do you sail from Bournemouth Pier?

Unfortunately due the lack of depth of water at Bournemouth Pier, due to the sand build up we are unable to pick up anymore. We do however have a sightseeing bus link which picks up from Bournemouth Station, East Cliff, Bournemouth Pier & West Cliff to bring you over to Poole for your cruise.

Can I get married onboard your vessel?

We cannot perform the ceremony onboard but we are able to offer receptions afloat – see our Wedding brochure for details.

Can you do an ashes scattering?

Yes we can, please see our charter info pack for prices of a boat charter.

Where would the boat cruise to on an evening charter?

You can request where the vessel sails to but please remember any requests which go out of the harbour are subject to weather.

Can I bring my own drinks on an evening charter?

Unfortunately we are licensed premises so we cannot allow you to bring your own drinks, but we do stock a wide range of products at reasonable prices.

Can I bring my own entertainment on an evening charter?

Yes, with prior arrangement – fee for music licence is £50, or you can book a disco with us.

Can I bring my own food on an evening charter?

Yes, with prior arrangement. We do offer a wide selection of menus in our charter pack.

How long are the evening charters?

We offer evening charters 7.30pm -10.30pm as standard but we may be able to accommodate other hours on request.

When & where are the fireworks?


8th June – Departure time: 19.00

Every Thursday 26th July – 30th August 2018 – Departure time: 20.30

5th November – Departure time: 19.00

What birds do we see on the birdwatching cruises?

We hope to see Puffins, Guillemots and Kittiwakes. We have Durlston rangers onboard who will guide you through birdlife & geology.

EU nationals travelling to the UK after EU Exit

Leaving the EU means that a number of changes will affect businesses and individual citizens but we want to reasurre you that travel to the UK will still be possible with ease.

We will do our best to keep you informed but please for more information visit the HM Government website here.

Is there a commentary?

Yes, our captains gives a full, english live commentary on all our scheduled cruises.

What are the sea conditions today - Is it rough?

If you need any info please give us a call and we will let you know what the sailing conditions are. We will do our best to notify you of cancellations directly and we also post on social media channels – Facebook & Twitter.

Where can I book my tickets?

You will save money booking online through our website or you can book at our red kiosk on Poole Quay or our booking office at the entrance to Swanage Pier.