DO I NEED A RESERVATION TO VISIT THE PARK?
No. Reserve Tickets are recommended, but we also have tickets available for walkups to the ticket booth for same day sales. For same day sales and will call pickup, we recommend guests arrive at least 30 minutes prior to your reservation time.
- A Reserve Ticket is purchased for specific times. By making advanced reservations, you can avoid waiting in unnecessary lines. Reserve Tickets afford visitors priority entrance into the Screening Facility.
- A Flex Ticket is not for a reserved time and is good for a one-time entry anytime within three days of purchase, beginning on the day you specify at the time of purchase. Pedestal Access Passes are not available with the Flex Ticket, but you can request one at the ticket booth on the day of your visit, and if available, one will be given to you. A Flex Ticket is a first come-first serve ticket for boarding our ferries, and during peak season, the wait in the Flex Ticket line to enter security screening can exceed one hour.
Ferries depart from:
- Battery Park, New York. There is no street address for Battery Park. However, for the purposes of google maps, 17 State Street, New York, New York, is across the street from the park.
- Liberty State Park, New Jersey – 1 Audrey Zapp Drive, Jersey City, NJ.
IF I TAKE THE FERRY FROM ONE SIDE, MUST I RETURN TO THAT SIDE?
Your departure location is indicated on your ticket. But you may return to either Battery Park in New York or Liberty State Park in New Jersey. Once you disembark on your return, you will not be able to board the ferries back to your original departure location. However, you can take the Liberty Landing Ferry between Liberty State Park in New Jersey and Battery Park City in Manhattan.
WHERE CAN I PURCHASE TICKETS?
Advanced purchase online is encouraged. Tickets can be purchased online at www.statuecruises.com or over the phone at (201) 432-6321. Tickets can also be purchased through concierges at major hotels and at ticketing windows in the Castle Clinton National Monument inside Battery Park, New York or Liberty State Park, Jersey City, New Jersey.
CAN I PURCHASE TICKETS IN ADVANCE?
Yes, we encourage advance reservations online through our web site at Statue Cruises Reservations and print your ticket at home.
WHAT ARE THE DIFFERENT TICKET COMBINATIONS POSSIBLE AND HOW MUCH DO THEY COST?
All of our tickets include the roundtrip ferry ride between the departure locations, Liberty Island and Ellis Island grounds only, as well as an audio tour of Liberty and Ellis Island. Student Groups with letters from their school and under 18 years of age – $9.00* *For every ten students, one chaperon/Adult pays $9.00. Additional chaperons pay Adult price of $19.25. All student and youth groups must contact Statue City Cruises’ Group Sales Department for more information about booking their trip. They can be reached at (201) 604-2800 or [email protected]..
HOW ARE REFUNDS AND EXCHANGES HANDLED?
Refunds will be provided if cancellations of reservations are made 24 hours prior to departure for a Reserve Ticket and 24 hours prior to the last valid day of a Flex Ticket. Refunds will also be provided if the islands are closed for security, safety or weather reasons. Unused tickets will not be refunded. Due to heavy call volume, all refund requests must be submitted at the following link – www.statuecruises.com/refunds. Refund requests will be processed in due course no earlier than fourteen days from the submission date.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept all major credit cards (Visa, MasterCard, Discover, American Express), cash, traveler’s checks, money orders, company and school checks. No personal checks are accepted.
WHAT IF I DON’T RECEIVE MY ETICKETS?
Please check your spam or junk mail filter to make sure your tickets haven’t been blocked from your inbox. If you still haven’t received your e-Tickets, please email [email protected] for assistance. Please note: some employers and government offices may block the email due to the file size or nature of the email. Please provide a personal email address to insure proper delivery of your e-Tickets. In the unlikely event that we are unable to deliver e-Tickets, all tickets are available for pickup at Will Call on the day of your cruise. To retrieve tickets from Will Call, be sure to bring a photo ID and the credit card used to purchase the tickets. Crown tickets must be picked up by the original purchaser at Will Call and cannot be sent as eTickets.
CAN I HAVE MY TICKETS MAILED TO ME?
Tickets will not be mailed out. We recommend you print your tickets at home or in your hotel’s business center. Tickets can be held at Will Call at either boarding location and picked up prior to your visit. Printing at home is the most efficient option.
WILL MY RESERVE TICKET EXPIRE?
Your ticket is only good for the specific time and date printed on the ticket. If you are unable to make your trip, you may cancel or reschedule (based on availability) if you call at least 24 hours in advance (201) 432-6321.
WILL MY 3 DAY FLEX TICKET EXPIRE?
A Flex Ticket is not usable after the date and time on the ticket lapses. If you want to cancel a Flex Ticket, you must call 24 hours prior to the last day of use.
WHERE CAN I PICK UP TICKETS HELD AT WILL CALL?
You can pick up these tickets at the Will Call Ticket Windows in Battery Park, NY or Liberty State Park, NJ. Will Call at Battery Park is located inside of Castle Clinton, a large round brick building in the heart of the park. Will Call at Liberty State Park is located inside the CRRNJ train terminal.
ARE BACKPACKS AND FOOD PERMITTED INSIDE THE STATUE OF LIBERTY?
No. Before accessing the Pedestal and Crown areas of the Statue, all visitors with backpacks, food and drinks must place these items in secure visitor lockers. Lockers are located and can be rented in the security screening area on Liberty Island for a nominal fee.
ARE WHEELCHAIRS AVAILABLE FOR RENTAL?
A limited number of wheelchairs are available for use on a first-come, first-served basis for no fee from the National Park Service. An identification card with a photo is needed to obtain one while visiting the island. Park staff are available to assist visitors at the information desk. There are no wheelchairs at the departure locations or onboard the vessels.
DO I NEED TO PURCHASE A SEPARATE FERRY TICKET IF I WANT TO GO TO ELLIS ISLAND AS WELL?
No, our boats run to both Liberty Island and Ellis Island; no additional ticket purchase is necessary. The ferry ticket provides round trip transportation to, from, and between the islands throughout the day but is not valid for reentry once a visitor disembarks at either the New Jersey or New York dock.
WHAT ARE THE HOURS OF OPERATION FOR PURCHASING ADVANCE TICKETS & MAKING RESERVATIONS BY PHONE OR WEB?
For those interested in purchasing 59 tickets or less, the reservation center is open from 11am–5pm (Eastern Time), Sunday through Thursday, and 11am–5pm (Eastern Time), Friday and Saturday. For parties requiring 60 tickets or more, the operators serving groups are available 11am–5pm (Eastern Time) Monday through Friday for group tickets, tour operators and school groups. The reservation center is open 365 days a year. You can purchase ferry tickets, audio tours and also reserve your reserve tickets online at www.statuecitycruises.com 24 hours a day, 7 days a week.
HOW LONG WILL IT TAKE TO BOARD THE FERRIES AFTER I RECEIVE MY TICKETS?
Whether you have tickets printed at home or purchased tickets at one of the designated Ticket Booth areas, we recommend giving yourself a little extra time for the security screening process prior to boarding. If time is a concern, then we strongly encourage using our Liberty State Park, New Jersey location for faster processing, boarding, convenient access and ample parking.
WHAT LANGUAGES ARE SPOKEN IN THE RESERVATION CENTER?
The reservation center is multi-lingual. We have agents who speak more than ten different languages, including English, Spanish, Cantonese, French and German.
CAN I USE MY NATIONAL PARK PASS WHEN VISITING THESE PARKS?
No. National Park Passes are only valid at parks that charge an entrance fee. Liberty and Ellis Islands are fee exempt by law and do not charge an entrance fee. The transportation fee (the ferry ticket) is not covered by National Park passes. For more information or to order National Park Passes visit www.nationalparks.org
CAN MINORS VISIT UNACCOMPANIED BY AN ADULT?
All minors (17 and under) must be accompanied by a responsible adult 25 years old or older. If they arrive without an adult, they may be denied entrance into the park.
CHILDREN UNDER 4 ARE FREE, BUT DO I STILL NEED TO MAKE A RESERVATION FOR THEM?
No. You may bring children up to three years of age and they do not need a ticket to board the ferry.
I HAVE 2:00PM TICKETS. WILL I BE ABLE TO GO TO BOTH ISLANDS?
If you have 2:00pm tickets or later, you will only have adequate time to go to one of the two islands, whichever you choose.
MY FLEX TICKET HAS AN 8:00AM TIME ON IT. DOES THAT MEAN I NEED TO BE THERE AT 8:00AM?
8:00am is the default time required by our ticketing system. Flex tickets are good for anytime during the three-day window from the date of purchase. Please remember that the wait can be up to two hours for the security screening facility, so we recommend you get there as early as possible.
CAN I BRING ALCOHOL?
Alcohol is not allowed on board our ferries and is not allowed in the screening facility.
CAN I SMOKE ON THE FERRY?
Smoking is not allowed on any of our ferries.
ARE FOOD AND SOUVENIRS FOR SALE ON THE FERRIES?
Yes, there is a snack bar located on all our ferries serving food and selling of souvenirs. All payments (Cash, Visa, Master Card, and American Express) are accepted not including personal checks.
IS THERE DINING ON ELLIS ISLAND AND LIBERTY ISLAND?
Evelyn Hill Inc. is the food concessionaire located on Liberty Island and Ellis Island offering a variety of high quality food, with an emphasis on organic ingredients and many heart-healthy options.
ARE BATHROOMS LOCATED ON THE FERRIES, ELLIS ISLAND, AND LIBERTY ISLAND?
Yes bathrooms are located on our ferries, Ellis Island and Liberty Island bathrooms are wheelchair accessible.
CAN I BRING MY OWN FOOD?
Yes you are allowed to bring your food and beverage for lunch it must be sealed to enter the screening facility (coolers are not allowed). Crown and pedestal ticket holders should be aware that food or beverages will not be allowed in the security tent on Liberty Island or at the crown and pedestal.
WHAT TYPE OF FOOTWEAR SHOULD I USE FOR MY VISIT?
Simply choose comfortable, safe and practical. Please keep in mind that you will be on your feet for much of your visit and that you will be traveling by boat. Boats, by their nature, move with the water, particularly when affected by waves from passing vessels. Boat decks also can sometimes be wet and, of course, you will have to walk along a gangplank to board and to disembark from the boat. So please consider appropriate footwear. Statue City Cruises especially recommends against wearing open-toe footwear and flip flops for safety reasons.
WHAT SHOULD I WEAR FOR MY VISIT?
In the Fall/Winter season we suggest you dress in warm clothing and layer yourself. In severe cold weather during the winter hats, gloves, and scarfs are highly recommended.
In the Spring/Summer we suggest you dress in clothing that is comfortable and practical for the weather. During severe hot weather drinking plenty of water will prevent heat exhaustion.