New York Sightseeing

SafeCruise by City Cruises

At City Cruises, our guests’ well-being is our number one priority, and recent circumstances have only reinforced and strengthened our commitment to providing the best possible experience from start to finish. We are proud of our excellent safety and sanitation track record and always operate and maintain a rigorous process around cleanliness and hygiene. So, while you can still expect the same high standards and welcoming service, here are the extra steps we are taking to keep everyone healthy.

Our Commitment to Health & Safety

We’ve examined the guest experience and included our decades-long operational know-how and standards to ensure maximum enjoyment and safety for our guests.

SafeCruise On Board

Statue City Cruises

Alcatraz City Cruises

PRE-BOARDING

  • Extensive crew training, increased hygiene regimen, disinfection, and sanitation throughout our facilities.
  • Crew is equipped with the tools they need to provide increased protection such as masks, acrylic hygiene screens, and gloves.
  • Crew clean throughout the day, focusing on high-contact areas throughout each location.

ON BOARD

  • Onboard crew focus on sanitization between departures, cleaning high-contact areas using CDC-approved products specifically to prevent the spread of COVID-19.
  • Exterior open air space to allow for social distancing while on board.
  • Hand sanitizer stations will be readily available in all public areas.

CHECK-IN/BOARDING

  • Contactless check-in and transactions to allow for social distancing.
  • Hand sanitizer stations are available when recommended hand washing capability is limited or not available.
  • Proof of vaccination in select cities, detailed further below, is required.

Guest Boarding

  • All guests must wear face masks on board when moving around the vessel. Masks should be worn whenever away from the table.
  • Proof of vaccination in select cities, detailed further below, is required.

For our UK Guests, learn more about our return to service and safety protocols here.

Vaccination Requirements: 

  • Beginning 9/10: In accordance with the Order of the Health Officer of the City of Berkeley, which requires proof of COVID-19 vaccinations for certain businesses (including places serving food and drink indoors), all City Cruises guests ages 12 and up must present proof of vaccination to board all vessels.

Acceptable Types of proof of Vaccination:

What We’re Doing Onboard:  

  • We are currently in the process of updating our operations to comply with all mandates in accordance with the City of Berkeley’s active Health Officer Orders, including confirming that all crew members are vaccinated.

For all active Health Officer Orders related to COVID-19 please visit this page: https://www.cityofberkeley.info/covid19-health-orders/#health-order-2021-09

Beginning 8/20, the city of Chicago is requiring masks for indoor activities.  

Masks may be removed at restaurants, bars and other eating & drinking establishments by guests when they are actively eating or drinking.  

Vaccination Requirements:  

  • Beginning 9/1: We are currently in the process of updating our operations to comply with all mandates in accordance with the City of New York’s Executive Order including confirming that all crew members are vaccinated.
  • Proof of vaccination means that guests must have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO. 

What We’re Doing Onboard:  

  • All of our onboard crew must be vaccinated by 8/30 
  • Third party vendors must wear face masks while onboard if they are unable to maintain a social distance of 6ft from others. 
  • Onboard performers are required to provide proof of full vaccination if:  
    • They are performing indoors 
    • They are residents of New Jersey 
    • Are full-time employees of the Hornblower Group 

 

Acceptable Types of proof of Vaccination: 

Domestic Guests:  

  • A photo or hard copy of their CDC vaccination card  
  • Official vaccine record  
  • A photo or hard copy of an official vaccination record of a vaccine administered outside the United States for one of the following vaccines: AstraZeneca/SK Bioscience, Serum Institute of India/COVISHIELD and Vaxzevria, Sinopharm, or Sinovac 

International Guests:  

  • Official immunization record that includes all of the following: 
    • First name and last name  
    • Date of birth  
    • Vaccine product name (ex: AstraZeneca/SK Bioscience)  
    • Date(s) administered  
    • Site where the vaccine was administered or person who administered the vaccine 

Individuals must demonstrate that they have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO 

 

In addition to proof of vaccination, IDs of guests 18 + must be cross-checked 

We must check identification of anyone appearing to be 18 years of age or older.  

  • Identification must contain either:  
    • The name of the individual and a photo of the individual; or  
    • The name of the individual and the individual’s date of birth.  
  • Examples of acceptable forms of identification include but are not limited to:  
    • Driver’s license  
    • Non-driver government ID card  
    • Passport  
    • School or work ID card  

Individuals may also show copies of their identification document, including a picture on their phone or by using an app like the Docket App that allows them to display a copy of the document. 

 

The full Emergency Executive Order 225 can be found here: https://www1.nyc.gov/office-of-the-mayor/news/225-001/emergency-executive-order-225 

Vaccination Requirements:  

  • Beginning 9/1: We are currently in the process of updating our operations to comply with all mandates in accordance with the City of New York’s Executive Order including confirming that all crew members are vaccinated.
  • Proof of vaccination means that guests must have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO. 

What We’re Doing Onboard:  

  • All of our onboard crew must be vaccinated by 8/30 
  • Third party vendors must wear face masks while onboard if they are unable to maintain a social distance of 6ft from others. 
  • Onboard performers are required to provide proof of full vaccination if:  
    • They are performing indoors 
    • They are residents of NYC 
    • Are full-time employees of the Hornblower Group 

 

Acceptable Types of proof of Vaccination: 

Domestic Guests:  

  • A photo or hard copy of their CDC vaccination card  
  • NYC COVID Safe App  
  • New York State Excelsior App  
  • Official vaccine record  
  • A photo or hard copy of an official vaccination record of a vaccine administered outside the United States for one of the following vaccines: AstraZeneca/SK Bioscience, Serum Institute of India/COVISHIELD and Vaxzevria, Sinopharm, or Sinovac 

International Guests:  

  • Official immunization record that includes all of the following: 
    • First name and last name  
    • Date of birth  
    • Vaccine product name (ex: AstraZeneca/SK Bioscience)  
    • Date(s) administered  
    • Site where the vaccine was administered or person who administered the vaccine 

Individuals must demonstrate that they have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO 

 

In addition to proof of vaccination, IDs of guests 18 + must be cross-checked 

We must check identification of anyone appearing to be 18 years of age or older.  

  • Identification must contain either:  
    • The name of the individual and a photo of the individual; or  
    • The name of the individual and the individual’s date of birth.  
  • Examples of acceptable forms of identification include but are not limited to:  
    • Driver’s license  
    • Non-driver government ID card  
    • IDNYC card  
    • Passport  
    • School or work ID card  

Individuals may also show copies of their identification document, including a picture on their phone or by using an app like NYC Covid Safe that allows them to display a copy of the document. 

 

The full Emergency Executive Order 225 can be found here: https://www1.nyc.gov/office-of-the-mayor/news/225-001/emergency-executive-order-225 

Vaccination Requirements: 

  • For public and group events:  Beginning 8/20, all patrons aged 12+ must show proof of vaccination prior to entering the facility that they are fully vaccinated (fully vaccinated means two weeks after completing the entire recommended series of vaccines by authorized treatments; Pfizer, Moderna, Johnson & Johnson, Sinovac, Sinpharm, Oxford/AstraZenca). 

What We’re Doing Onboard:  

All staff must submit confirmation of full vaccination by 10/13/21. In the interim, for unvaccinated vendors and performers, we are requiring the following:  

  • Third party vendors must wear face masks while onboard  
  • Onboard performers must:  
    • Maintain social distancing guidelines of 6 feet apart 
    • Submit proof of a negative Covid-19 test within 48 hours of event 
    • Wear a well-fitted mask at all times 

 

Acceptable Types of proof of Vaccination:  

  • The CDC vaccination card, which includes the name of persons vaccinated, type of vaccine provided, and date last dose administered, or similar documentation issued by another foreign governmental jurisdiction;  
  • A photo or copy of a vaccination card as a separate document;  
  • A photo of a vaccination card stored on a phone or electronic device;  
  • Documentation of vaccination from a healthcare provider; or  
  • A personal digital COVID-19 vaccine record issued by the State of CA and available going to myvaccinerecord.cdph.ca.gov or similar documentation issued by another state, local, or foreign governmental jurisdiction, or by an approved private company (a list of approved companies offering digital vaccine cards is available at: www.sfdph.org/dph/alerts/files/vaccine-verification-sites.pdf) 

Proof of vaccination must be shown at the time of the first in-person interaction with our staff, and well-fitting masks are required.  

Reasonable Accommodations

  • We are currently awaiting guidance from the City as to what reasonable accommodations, if any, a covered business can make for individuals with medical or other reasons preventing them from being vaccinated.

 

The full release from the San Francisco Mayor can be found here: https://sfmayor.org/article/san-francisco-require-proof-vaccination-entry-certain-indoor-businesses-and-all-large-indoor 

Vaccination Requirements: 

  • Starting September 22, 2021, all City Cruises Toronto guests aged 12 and up must present proof of vaccination to board all vessels. Proof of vaccination will be accepted if the person’s name and date of birth on their identification document matches the vaccination receipt with name and date of birth.

What We’re Doing Onboard:  

  • We care deeply about all passengers’ health and well-being and continue to encourage the policies set forth in our expanded SafeCruise program, building on already stringent sanitation processes, to incorporate further health-driven measures to guard against the spread of COVID-19 and other viruses.
      • We will continuously follow the most up to date government and industry guidelines to ensure a safe environment for guests and crew members to deliver industry-defining standards for health, safety and security across our entire portfolio of experiences.  Our own onboard policies are always subject to change based on regional health and safety conditions and may be modified without advance notice to adhere to local and state health guidelines.

 Acceptable Types of proof of Vaccination:  

      • Ontario receipt issued at the time of vaccination
      • Or any format of receipt downloaded from Ontario.ca that shows the holder is fully vaccinated against COVID-19
      • A photograph of a vaccination receipt is also acceptable.
  • Guests younger than 12 years of age do not need to show proof of vaccination or a negative COVID test result, but are required to wear face masks while cruising, except while eating and drinking while stationary.  Masks may be removed while on outdoor deck spaces so long as guests are able to maintain at least 6 feet of distance from

 

Read the full guidelines from the Ontario Ministry of health here: https://www.health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/guidance_proof_of_vaccination_for_businesses_and_organizations.pdf

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