New York Sightseeing

SafeCruise by City Cruises

At City Cruises, our guests’ well-being is our number one priority, and recent circumstances have only reinforced and strengthened our commitment to providing the best possible experience from start to finish. We are proud of our excellent safety and sanitation track record and always operate and maintain a rigorous process around cleanliness and hygiene. So, while you can still expect the same high standards and welcoming service, here are the extra steps we are taking to keep everyone healthy.

Our Commitment to Health & Safety

We’ve examined the guest experience and included our decades-long operational know-how and standards to ensure maximum enjoyment and safety for our guests.

PRE-BOARDING

  • Extensive crew training, increased hygiene regimen, disinfection, and sanitation throughout our facilities.
  • Crew is equipped with the tools they need to provide increased protection such as masks, acrylic hygiene screens, and gloves.
  • Crew clean throughout the day, focusing on high-contact areas throughout each location.

ON BOARD

  • Onboard crew focus on sanitization between departures, cleaning high-contact areas using CDC-approved products specifically to prevent the spread of COVID-19.
  • Exterior open air space to allow for social distancing while on board.
  • Hand sanitizer stations will be readily available in all public areas.

CHECK-IN/BOARDING

  • Contactless check-in and transactions to allow for social distancing.
  • Hand sanitizer stations are available when recommended hand washing capability is limited or not available.
  • Proof of vaccination in select cities, detailed further below, is required.

Guest Boarding

  • All guests must wear face masks on board when moving around the vessel. Masks should be worn whenever away from the table.
  • Proof of vaccination in select cities, detailed further below, is required.

For our UK Guests, learn more about our return to service and safety protocols here.

Vaccination Requirements: 

  • Beginning 9/10: In accordance with the Order of the Health Officer of the City of Berkeley, which requires proof of COVID-19 vaccinations for certain businesses (including places serving food and drink indoors), all City Cruises guests ages 12 and up must present proof of vaccination to board all vessels.

Acceptable Types of proof of Vaccination:

What We’re Doing Onboard:  

  • We are currently in the process of updating our operations to comply with all mandates in accordance with the City of Berkeley’s active Health Officer Orders, including confirming that all crew members are vaccinated.

For all active Health Officer Orders related to COVID-19 please visit this page: https://www.cityofberkeley.info/covid19-health-orders/#health-order-2021-09

At Boston Harbor City Cruises, the health and safety of our guests, crew members and partners has been and will always remain our top priority as we are committed to delivering the most memorable experiences.

Therefore, in accordance with the City of Boston’s “B Together” policy on behalf of the Boston Public Health Commission requiring COVID-19 vaccinations for indoor dining and entertainment event venues, starting January 15, 2022, all Boston Harbor City Cruises guests aged 12 and older must show proof of vaccination to board all vessels and crew members must be COVID-19 vaccinated.

  • Before boarding, guests must present proof of vaccination in the form of a CDC-issued vaccine card, a digital image of a CDC card, an image or printout of any official immunization record, or a City-designated app containing a digital image of any official immunization record.
  • Starting January 15, 2022, guests aged 12 and older must show proof of at least one dose of vaccination, in either a one-dose or two-dose series.
  • Starting February 15, 2022, guests aged 12 and older must show proof of either one dose in a one-dose series or two doses is a two-dose series.
  • Starting March 1, 2022, guests aged 5-11 must show proof of at least one dose of vaccination, in either a one-dose or two-dose series.
  • Starting May 1, 2022, guests aged 5 and older must show proof of either one dose of a one-dose series or two doses in a two-dose series.
  • Guests who refuse to show proof of vaccination may not enter.
  • Guests are required to wear face masks while cruising, except while eating and drinking while stationary. Masks may be removed while on outdoor deck spaces so long as guests are able to maintain at least 6 feet of distance from others.
  • Organized school groups (K – 12) are exempt from the mandate.

City Cruises cares deeply about all passengers’ health and well-being and continue to encourage the policies set forth in our expanded SafeCruise program, building on already stringent sanitation processes, to incorporate further health-driven measures to guard against the spread of COVID-19 and other viruses.

We will continuously follow the most up to date government and industry guidelines to ensure a safe environment for guests and crew members to deliver industry-defining standards for health, safety and security across our entire portfolio of experiences. Our own onboard policies are always subject to change based on regional health and safety conditions and may be modified without advance notice to adhere to local and state health guidelines.

Vaccination Requirements:  

In accordance with the City of Chicago’s announcement on behalf of the Chicago Department of Public Health and the Order of the Health Commissioner (Order No. 2021-2), COVID-19 vaccinations are required for indoor dining and entertainment.

Effective January 3, 2022:

  • Guests aged 5 years and older  must show proof of vaccination to board all vessels.

    Guests aged 16 and older must also present identification bearing the same identifying information as the proof of full vaccination.

Acceptable Types of Proof of Vaccination: 

  • Vaccination Card

    Photocopy of vaccination card

    Digital record or app or

    Printed record from vaccine provider

Acceptable Types of Identification:

The identification must be an official document bearing the individual’s name and photograph.  Acceptable identification includes but is not limited to:

  • Driver’s license

    Non-driver government ID card

    Passport

    School ID card

What Else We’re Doing Onboard:  

All onboard crew must have received a Completed Vaccination Series by January 3, 2022.

Guests are required to wear face masks while cruising, except while eating and drinking while stationary.  Masks may be removed while on outdoor deck spaces so long as guests are able to maintain at least 6 feet of distance from others.

We will continuously follow the most up-to-date government and industry guidelines to ensure a safe environment for guests and crew members to deliver industry-defining standards for health, safety, and security across our entire portfolio of experiences.  Our own onboard policies are always subject to change based on regional health and safety conditions and may be modified without advance notice to adhere to local and state health guidelines.

Exemptions:

Individuals with proof of valid religious or medical exemptions and children under five years and three months are exempt from the mandate.

We will provide reasonable accommodations to guests who require such accommodations because of a disability, in accordance with applicable law.

https://www.chicago.gov/city/en/sites/covid19-vaccine/home/chi-vaccine-requirement.html

Vaccination Requirements:  

In accordance with Executive Order 316, guests must present proof of COVID-19 vaccination as follows:

  • Starting December 14, 2021: Children aged 5-11 must show proof of at least one vaccination dose to board.
  • Starting December 27, 2021: Guests aged 12 and older must show proof that they are fully vaccinated (two doses of a two-dose COVID-19 vaccine series, or one dose of the Johnson & Johnson vaccine) to board.
  • Starting January 28, 2022: children 5-11 must show proof of full vaccination (two doses of a two-dose COVID-19 vaccine series, or one dose of the Johnson & Johnson vaccine) to board.
  • “Proof of vaccination” means proof of receipt of the required regimen of a COVID-19 vaccine authorized for emergency use or licensed for use by the U.S. FDA or the WHO.

What We’re Doing Onboard:  

  • All of our onboard crew must be vaccinated by 8/30 
  • Third party vendors must wear face masks while onboard if they are unable to maintain a social distance of 6ft from others. 
  • Onboard performers are required to provide proof of full vaccination if:  
    • They are performing indoors 
    • They are residents of New Jersey 
    • Are full-time employees of the Hornblower Group 

 

Acceptable Types of proof of Vaccination: 

Domestic Guests:  

  • Proof may be established by:

    • A CDC COVID-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered or a digital or physical photo of such a card or record, reflecting the person’s name, vaccine brand, and date administered; or
    • A New York City COVID Safe App (available to download on Apple and Android smartphone devices);
    • A New York State Excelsior Pass;
    • CLEAR’s digital vaccine card; or
    • any other method specified by the Commissioner of Health and Mental Hygiene as sufficient to demonstrate proof of vaccination.

International Guests:  

  • Official immunization record that includes all of the following: 
    • First name and last name  
    • Date of birth  
    • Vaccine product name (ex: AstraZeneca/SK Bioscience)  
    • Date(s) administered  
    • Site where the vaccine was administered or person who administered the vaccine 

Individuals must demonstrate that they have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO 

 

In addition to proof of vaccination, IDs of guests 18 + must be cross-checked 

We must check identification of anyone appearing to be 18 years of age or older.  

  • Identification must contain either:  
    • The name of the individual and a photo of the individual; or  
    • The name of the individual and the individual’s date of birth.  
  • Examples of acceptable forms of identification include but are not limited to:  
    • Driver’s license  
    • Non-driver government ID card  
    • Passport  
    • School or work ID card  

Individuals may also show copies of their identification document, including a picture on their phone or by using an app like the Docket App that allows them to display a copy of the document. 

 

The full Emergency Executive Order 316 can be found here: https://www1.nyc.gov/office-of-the-mayor/news/316-001/emergency-executive-order-316 

Vaccination Requirements:  

In accordance with Executive Order 316, guests must present proof of COVID-19 vaccination as follows:

  • Starting December 14, 2021: Children aged 5-11 must show proof of at least one vaccination dose to board.
  • Starting December 27, 2021: Guests aged 12 and older must show proof that they are fully vaccinated (two doses of a two-dose COVID-19 vaccine series, or one dose of the Johnson & Johnson vaccine) to board.
  • Starting January 28, 2022: children 5-11 must show proof of full vaccination (two doses of a two-dose COVID-19 vaccine series, or one dose of the Johnson & Johnson vaccine) to board.
  • “Proof of vaccination” means proof of receipt of the required regimen of a COVID-19 vaccine authorized for emergency use or licensed for use by the U.S. FDA or the WHO.

What We’re Doing Onboard:  

  • All of our onboard crew must be vaccinated by 8/30 
  • Third party vendors must wear face masks while onboard if they are unable to maintain a social distance of 6ft from others. 
  • Onboard performers are required to provide proof of full vaccination if:  
    • They are performing indoors 
    • They are residents of NYC 
    • Are full-time employees of the Hornblower Group 

 

Acceptable Types of proof of Vaccination: 

Domestic Guests:  

  • Proof may be established by:

    • A CDC COVID-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered or a digital or physical photo of such a card or record, reflecting the person’s name, vaccine brand, and date administered; or
    • A New York City COVID Safe App (available to download on Apple and Android smartphone devices);
    • A New York State Excelsior Pass;
    • CLEAR’s digital vaccine card; or
    • any other method specified by the Commissioner of Health and Mental Hygiene as sufficient to demonstrate proof of vaccination.

International Guests:  

  • Official immunization record that includes all of the following: 
    • First name and last name  
    • Date of birth  
    • Vaccine product name (ex: AstraZeneca/SK Bioscience)  
    • Date(s) administered  
    • Site where the vaccine was administered or person who administered the vaccine 

Individuals must demonstrate that they have received at least one dose of a vaccine authorized by the U.S. FDA or by the WHO 

 

In addition to proof of vaccination, IDs of guests 18 + must be cross-checked 

We must check identification of anyone appearing to be 18 years of age or older.  

  • Identification must contain either:  
    • The name of the individual and a photo of the individual; or  
    • The name of the individual and the individual’s date of birth.  
  • Examples of acceptable forms of identification include but are not limited to:  
    • Driver’s license  
    • Non-driver government ID card  
    • IDNYC card  
    • Passport  
    • School or work ID card  

Individuals may also show copies of their identification document, including a picture on their phone or by using an app like NYC Covid Safe that allows them to display a copy of the document. 

 

The full Emergency Executive Order 316 can be found here: https://www1.nyc.gov/office-of-the-mayor/news/316-001/emergency-executive-order-316 

Vaccination Requirements:  

Effective January 3, 2022:

  • Guests 12 years and up must have received a Completed Vaccination Series to board.
  • Children 5 years and 3 months of age and over but under 12 years of age must have received at least one dose of an Approved COVID-19 Vaccine to board.

Effective February 3, 2022:

  • Children 5 years and 3 months of age and over but under 12 years of age must have received a Completed Vaccination Series to board.

Definitions:

  • “Completed Vaccination Series” means the individual has received two doses of either the Pfizer or Moderna vaccine or a single dose of the Johnson & Johnson vaccine.
  • “Approved COVID-19 Vaccine” means a vaccine that has been authorized or approved by either the Food and Drug Administration or the World Health Organization to prevent COVID19, whether for emergency use or otherwise. (A list of WHO-authorized vaccines may be found here: https://covid19.trackvaccines.org/agency/who/)

Exemptions:

Individuals with proof of valid religious or medical exemptions and children under five years and three months are exempt from the mandate.

Prior to January 17, 2022:  proof of a negative PCR or antigen test for COVID-19 from a sample that was collected from an individual within twenty-four (24) hours of cruise date/boarding time will be accepted in lieu of requiring an individual to provide a vaccination status or claim an exemption.  After January 17, 2022, negative tests will no longer be allowed to be used to enter the establishment.

What We’re Doing Onboard:  

All of our onboard crew must receive at least one dose of an approved COVID-19 vaccine by January 3, 2022.

All of our onboard crew must have received a Completed Vaccination Series by February 3, 2022.

If an exemption is granted to an indoor dining worker, that individual must still test at least weekly, and will need to adopt additional precautions as described in the City of Philadelphia Department of Public Health’s Emergency Regulation.

Acceptable Types of proof of Vaccination: 

Before boarding, guests must present proof of vaccination in the form of a CDC-issued vaccine card, pictures of a Center for Disease Control Vaccination Card or a state or authorized local government issued vaccination record.

Individuals eighteen years of age or older must provide a photo identification card, or such other reliable form of identification identified by the Department in guidance, to establish identity consistent with the vaccine status and exemption documentation provided.

 

https://www.phila.gov/2021-12-13-you-will-need-to-be-fully-vaccinated-against-covid-to-enter-any-establishment-that-serves-food-in-philly/

Vaccination Requirements: 

  • For public and group events:  Beginning 8/20, all patrons aged 12+ must show proof of vaccination prior to entering the facility that they are fully vaccinated (fully vaccinated means two weeks after completing the entire recommended series of vaccines by authorized treatments; Pfizer, Moderna, Johnson & Johnson, Sinovac, Sinpharm, Oxford/AstraZenca). 

What We’re Doing Onboard:  

All staff must submit confirmation of full vaccination by 10/13/21. In the interim, for unvaccinated vendors and performers, we are requiring the following:  

  • Third party vendors must wear face masks while onboard  
  • Onboard performers must:  
    • Maintain social distancing guidelines of 6 feet apart 
    • Submit proof of a negative Covid-19 test within 48 hours of event 
    • Wear a well-fitted mask at all times 

 

Acceptable Types of proof of Vaccination:  

  • The CDC vaccination card, which includes the name of persons vaccinated, type of vaccine provided, and date last dose administered, or similar documentation issued by another foreign governmental jurisdiction;  
  • A photo or copy of a vaccination card as a separate document;  
  • A photo of a vaccination card stored on a phone or electronic device;  
  • Documentation of vaccination from a healthcare provider; or  
  • A personal digital COVID-19 vaccine record issued by the State of CA and available going to myvaccinerecord.cdph.ca.gov or similar documentation issued by another state, local, or foreign governmental jurisdiction, or by an approved private company (a list of approved companies offering digital vaccine cards is available at: www.sfdph.org/dph/alerts/files/vaccine-verification-sites.pdf) 

Proof of vaccination must be shown at the time of the first in-person interaction with our staff, and well-fitting masks are required.  

Reasonable Accommodations

  • We are currently awaiting guidance from the City as to what reasonable accommodations, if any, a covered business can make for individuals with medical or other reasons preventing them from being vaccinated.

 

The full release from the San Francisco Mayor can be found here: https://sfmayor.org/article/san-francisco-require-proof-vaccination-entry-certain-indoor-businesses-and-all-large-indoor 

Vaccination Requirements: 

  • Starting September 22, 2021, all City Cruises Toronto guests aged 12 and up must present proof of vaccination to board all vessels. Proof of vaccination will be accepted if the person’s name and date of birth on their identification document matches the vaccination receipt with name and date of birth.

What We’re Doing Onboard:  

  • We care deeply about all passengers’ health and well-being and continue to encourage the policies set forth in our expanded SafeCruise program, building on already stringent sanitation processes, to incorporate further health-driven measures to guard against the spread of COVID-19 and other viruses.
      • We will continuously follow the most up to date government and industry guidelines to ensure a safe environment for guests and crew members to deliver industry-defining standards for health, safety and security across our entire portfolio of experiences.  Our own onboard policies are always subject to change based on regional health and safety conditions and may be modified without advance notice to adhere to local and state health guidelines.

 Acceptable Types of proof of Vaccination:  

      • Ontario receipt issued at the time of vaccination
      • Or any format of receipt downloaded from Ontario.ca that shows the holder is fully vaccinated against COVID-19
      • A photograph of a vaccination receipt is also acceptable.
  • Guests younger than 12 years of age do not need to show proof of vaccination or a negative COVID test result, but are required to wear face masks while cruising, except while eating and drinking while stationary.  Masks may be removed while on outdoor deck spaces so long as guests are able to maintain at least 6 feet of distance from

 

Read the full guidelines from the Ontario Ministry of health here: https://www.health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/guidance_proof_of_vaccination_for_businesses_and_organizations.pdf

At City Cruises, the health and safety of our guests, crew members and partners has been and will always remain our top priority and we are committed to delivering the most memorable experiences possible. An important part of our commitment is to provide advance communication when circumstances arise that impact the experience in any way.

In accordance with Washington, DC’s Executive Order Requiring COVID-19 vaccinations for indoor entertainment, recreation, dining, and fitness settings, all City Cruises guests must be COVID-19 vaccinated for all cruises departing out of Washington, DC.

Before boarding, guests must present a government-issued photo ID with their vaccination proof in the form of a CDC-issued vaccine card, a digital/photo copy of CDC vaccination card, or A COVID-19 Verification App such as VaxYes or CLEAR

Timeline for Vaccine Requirements*:

  • January 15, 2022: one dose for ages 12+
  • February 15, 2022: fully vaccinated for ages 12+
    * Patrons who have and show documentation of medical or religious exemptions from the COVID-19 vaccine must provide a negative PCR or antigen test within the last 24 hours and documentation of a medical exemption, such as a note from a medical provider.

We care deeply about all passengers’ health and well-being and continue to encourage the policies set forth in our expanded SafeCruise program, building on already stringent sanitation processes, to incorporate further health-driven measures to guard against the spread of COVID-19 and other viruses.

We will continuously follow the most up to date government and industry guidelines to ensure a safe environment for guests and crew members to deliver industry-defining standards for health, safety and security across our entire portfolio of experiences.

#CruiseTheCity