UPDATE - RETURN TO SERVICE
Dear valued customer,
Further to the latest update from the UK Government our operations reopen as follows:
Thamesjet Speeadboat rides – open. All other London cruises from 20th May 2021.
Selected Poole cruises from 1st May 2021.
Self Drive boats – open. All other York experiences from 1st May 2021.
Thank you for your co-operation and understanding.
We look forward to welcoming you back onboard. You can book with confidence as we have flexi Covid terms and conditions that enable you to amend any bookings made for 2021.
Rest assured that we have implemented a series of enhanced hygiene measures and social distancing guidelines and ask all our customers to wear a face covering inside our saloons. For a detailed list of all the safety and hygiene measures we are implementing, please take a look here.
If you have any queries about your booking before our opening day, please take a look at our FAQ page.
We are proud to have acquired the Visit Britain “We’re good to go” industry standard. Acquiring this mark means that we have followed government and industry COVID-19 guidelines, we have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing. You can read more about these procedures below.
We are also thrilled to be part of London’s #BecauseImALondoner campaign – encouraging Londoners to rediscover their neighbourhoods and support local businesses.
At City Cruises we pride ourselves on our brand values; being fun, passionate, welcoming and expert. And whilst these values have not changed, after conducting risk assessments across all areas of our business, we have introduced a number of health and safety measures to ensure that we can continue to offer our guests a different view of London, Poole and York. In line with Government advice, and working alongside local legislative bodies, we have reduced the risk of contact with COVID-19 across all of our locations.
You will be required to check-in using the NHS Track and Trace App at the point of departure. You will see useful information signage as you approach our departure points, as you board and whilst on board.
Currently Government advice requires you to wear a face mask whilst on the departing pier, for travel inside our boats but not on the outer decks. We ask you to check our website just before your travel date where we will publish any changes to this policy.
We request that any ticket or refreshment transactions made on the day are made using contactless if possibile, please. An onboard ordering app or table service is available for all onboard refreshment purchases.
To find out more about our new enhanced hygiene measures and social distancing guidelines, please click here.
- LARGE OPEN TOP DECKS
- PLENTY OF ROOM FOR SOCIAL DISTANCING
- WALKING DISTANCE FROM MAIN TRAIN STATIONS
- COVID FLEXI TERMS & CONDITIONS
We look forward to welcoming you on board soon! Thank you and stay safe.