At City Cruises, the health and safety of our guests and staff is of the upmost importance to us. We have a series of measures in place for your safety and offer flexible COVID terms and conditions so you can continue to book with confidence.



If you have an experience booked and must self-isolate due to either a registered and confirmed COVID test, NHS Track and Trace, or if the UK government/overseas travel restrictions prevent you from fulfilling your experience, you can amend to a later date administration-fee free.



We are operating in accordance with the latest guidelines.



If you need to move a booking, please get in touch with our customer service team by emailing [email protected] with full details and one of our friendly advisors will be able to help amend your booking. If you wish to cancel your experience, this will be in line with our normal terms and conditions.

If you have booked a private hire then the same flexible terms apply. In these circumstances we will do our best to recover any costs we have incurred however when we are unable to then we reserve the rights to deduct such costs from your payment.

We look forward to welcoming you aboard safely and thank you for your consideration. For more general information about our cruises, please visit our FAQ pages. Click here for London, here for Poole and here for York.

We're Good to Go logo
AA COVID Confident logo

We are proud to have acquired the Visit Britain “We’re good to go” industry standard. Acquiring this mark means that we have followed government and industry COVID-19 guidelines, we have a Risk Assessment in place and a process to maintain cleanliness.