FAQs
Are your cruises accessible?
City Cruises welcomes everyone! We’re committed to making your river cruise safe, enjoyable, and accessible.
- Accessible Boat: Our fully-equipped River Duchess operates on a set schedule. To confirm timings for your visit, simply contact us beforehand.
- Accessibility Information: For detailed accessibility information, please review our Accessibility Statement before your cruise.
Have questions? Don’t hesitate to reach out! Call us at 020 77 400 400 or email [email protected].
Can I bring a dog on the self-drive boats in York?
How old do I have to be to hire a Self Drive boat in York?
There are 8 of us, can we all get on one boat?
Can I pay by card for the York self-drive boats?
What is the Security Bond?
Where do I go to hire the Self Drive boat from?
Can I moor up the self-drive boat and have a picnic somewhere?
Nevertheless, feel free to bring a picnic and soft drinks on board to enjoy. Please keep in mind that bringing alcoholic beverages on board is not allowed, and Self Drive boats cannot be rented if you or any members of your group are under the influence of alcohol.”
Can I book one of the Self Drive boats in York?
Afternoon bookings can be made online between 12:15 p.m. and 4:00 p.m. However, please note that the final hour hire from October 29th to November 19th is at 2:30 p.m.
When you book online, you will only be required to pay in advance for the boat rental. The cash security deposit (minimum £40) must be brought with you on the day of your trip. Although you may have pre-booked online, you will still be required to fulfill the rental conditions when you arrive at the jetty. If you are found to not meet the rental requirements, you will receive a full refund from our Sales Office electronically, not at the jetty.
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What are the Self-Drive Boats?
How do the self-drive boats work?
How many people can fit in a York Self-Drive Boat?
How long can you rent a Self-Drive Boat for?
What should you wear on the Self-Drive Boat?
Is the Self-Drive Boat wheelchair accessible?
What are some nearby places to visit in York?
Can I bring my pet on a Self-Drive Boat?
Is boating experience required to rent a Self-Drive Boat?
Do you sell Gift Vouchers for the self-drive boats?
What do the self-drive boats do when the river is in flood?
We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.
Do you accept the York Gift Card?
Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.
To redeem your York Gift Card, please present the digital card at the Boarding Point or at the On-Board Bar.