FAQs
Are your cruises accessible?
City Cruises welcomes everyone! We’re committed to making your river cruise safe, enjoyable, and accessible.
- Accessible Boat: Our fully-equipped River Duchess operates on a set schedule. To confirm timings for your visit, simply contact us beforehand.
- Accessibility Information: For detailed accessibility information, please review our Accessibility Statement before your cruise.
Have questions? Don’t hesitate to reach out! Call us at 020 77 400 400 or email [email protected].
What happens if the Santa Experience can't sail?
Can a wheelchair go on the Santa Experience?
I have a pushchair/pram, can I bring this on board the Santa Experience?
Where do we board the Santa Experience?
Can we bring our dog on board the Santa Experience?
What is the Santa Experience?
What can you expect on the Santa Experience?
In addition, you can look forward to meeting Santa Claus himself, who will make a special appearance and present each child with a gift.
How long is the Santa Experience?
Will there be food or drinks available on the Santa Cruise Experience?
What should you wear on the Santa Cruise Experience?
Is the Santa Cruise Experience suitable for children?
Can I bring my pet on the Santa Cruise Experience?
What are some nearby places to visit in York?
Is the Santa Experience wheelchair accessible?
Do you provide a Carer ticket on the Santa Experience?
To redeem a Carer’s ticket please make the booking for the whole party except the carer. Following the booking please email [email protected] with the booking number and request the carer’s ticket to be added.
Do you sell Gift vouchers for the Santa Experience?
Do you accept the York Gift Card?
Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.
You cannot purchase tickets for this cruise with the York Gift Card, you can only use it at the On-Board Bar.