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FAQs, The Company & Jobs
FAQsRead our answers to frequently asked questions.
If you can’t find the answer or would like to talk to an advisor about group bookings and charter services (private hire), please email [email protected] or call our reservations department on +44 (0) 20 77 400 400.
If you have a 3rd party gift voucher that you want to redeem, please contact + 44 (0) 203 876 1578.
The reservations office is open as follows:
The reservations team is currently operating on reduced hours from 9am to 3pm Monday to Friday
Media, Filming & Press Releases
EnvironmentWe are highly conscious of our responsibilities towards the environment and work to maintain a balance between usage and environmental quality.
Terms and ConditionsIf you have questions about your purchase or journey then we suggest your first port of call should be the FAQs box above, which links to our answers. For more, see below.