FAQs

Are your cruises accessible?

City Cruises welcomes everyone! We’re committed to making your river cruise safe, enjoyable, and accessible.

  • Accessible Boat: Our fully-equipped River Duchess operates on a set schedule. To confirm timings for your visit, simply contact us beforehand.
  • Accessibility Information: For detailed accessibility information, please review our Accessibility Statement before your cruise.

Have questions? Don’t hesitate to reach out! Call us at 020 77 400 400 or email [email protected].

Where does the boat depart from for the Floodlit Evening Cruise?

Our Early Evening Cruise sails from our Kings Staith landing which is located near York Dungeons and Plonkers Wine Bar between 1st April and 25th September at 9:15pm, with boarding from 8:45pm.

What does the Floodlit Evening Cruise include?

Experience a 70-minute sail along the river while savouring a glass of sparkling wine or a hot beverage, and indulging in a 2-pack of biscuits while being serenaded by soothing background music.

Is there a bar on board the Floodlit Evening Cruise?

A bar is available where you can buy beverages, light refreshments and snacks.

Can I book a large group on the Floodlit Evening Cruise?

For bookings of less than 20 people, please make your reservation online. However, for groups of 20 or more, kindly send an email to [email protected].

What is the Floodlit Evening Cruise?

Indulge in a unique 70-minute Floodlit Evening Cruise, which takes you on a scenic tour along the River Ouse, showcasing the beautifully illuminated buildings and monuments of York. This exceptional voyage offers a picturesque view of the city’s famous landmarks, making for an unforgettable experience.

What can you see on the Floodlit Evening Cruise?

During the tour, you will have the chance to witness some of York’s most renowned landmarks, including the York Minster, Clifford’s Tower, and the historic city walls. Additionally, you can observe the local wildlife, such as swans and ducks, along the way.

How long is the Floodlit Evening Cruise?

The Floodlit Evening Cruise sails for approximately 70 minutes, making it the perfect way to see the city at night.

Will there be a commentary on the Floodlit Evening Cruise?

There won’t be any commentary during the Floodlit Evening Cruise, only a selection of soothing background music.

What should you wear on the Floodlit Evening Cruise?

To ensure your comfort during the cruise, we suggest wearing comfortable clothing and footwear. It is also advisable to bring along a light jacket or sweater in case of cooler temperatures.

Is the Floodlit Evening Cruise suitable for children?

Due to the late return of the sailing, we suggest the Floodlit Evening Cruise as a suitable choice for couples and groups, rather than for children.

Can I bring my pet on the Floodlit Evening Cruise?

We happily welcome well-behaved dogs on board our Daytime Sightseeing Cruises, River Bus Service, and Self Drive Boats, at no additional cost, as long as they are kept on a leash. Please note that only Guide/Hearing Dogs are permitted on our Dining Cruises and Santa Experience.

What are some nearby places to visit in York?

While visiting York, there are numerous attractions to discover in the vicinity, including the iconic York Minster, the Jorvik Viking Centre, and the National Railway Museum. Moreover, you can leisurely walk along the renowned city walls or explore the charming shops and cafes located in the Shambles.

Is the Floodlit Evening Cruise wheelchair accessible?

Two of our boats are wheelchair accessible, namely the River Palace and River Duchess. Additionally, the River Duchess features a wheelchair-accessible restroom. However, kindly note that wheelchair access is only available at our King’s Staith Landing.

To obtain directions to our King’s Staith Landing, please click here. If you would like to verify the sailing times for the River Palace or River Duchess, please contact our office at 020 77 400 400, or consult with one of our Quayside Managers on the day of your visit.

Do you provide a Carer ticket on the Floodlit Evening Cruise?

Passengers with health conditions or impairments sail with us at the normal adult rate. However, each passenger may have one carer sail with them free of charge on our Sightseeing Cruises. Carers are required to display some form of ID or other relevant proof of entitlement such as a blue badge or a Personal Independence Payments letter (issued by the DWP benefit office).

To redeem a Carer’s ticket please make the booking for the whole party except the carer. Following the booking please email [email protected] with the booking number and request the carer’s ticket to be added.

Do you sell Gift Vouchers for the Floodlit Evening Cruise?

Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK. Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases.

What do we do when the river is in flood for the Floodlit Evening Cruise?

In York, there may be occasional instances of elevated river levels, which could affect our regular sailings. Nonetheless, we will strive to continue our voyages as long as it is safe to proceed. However, our smallest boat may face limitations and be unable to pass beneath the bridges at a certain point.

We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.

Do you accept the York Gift Card?

Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.

To redeem your York Gift Card, please present the digital card at the Boarding Point or at the On-Board Bar.