How soon should I be at the dock?
Like an airport; one needs a boarding pass to go on the vessel; you must get your ticket from the booth on the dock prior to boarding. Please arrive at the dock 20 – 30 minutes prior to the cruise time to allow enough time.
What is the address of The Alexandria City Marina?
105 North Union Street, Alexandria, VA 22314 (Behind the Torpedo Factory Art Center)
What is the address of the Georgetown Dock?
3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)
Where does the National Mall Water Taxi Dock?
3050 K St NW, Washington, DC 20007 (In front of Fiola Mare restaurant)
What is the address for The National Harbor Dock?
145 National Plaza, National Harbor, MD 20745 (near McCormick and Schmick’s Restaurant)
What is the address for The Wharf Dock?
Drop-Off Address: 950 Maine Ave SW, Washington, DC
Dock Address: Transit Pier, 950 Wharf St SW
Is there parking at the dock?
Yes, please click here to visit our Parking information page.
Can I bring my bike aboard?
Yes, you can bring your standard bike aboard select vessels. All of our new water taxis vessels on the Wharf route feature bike racks on-board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike.
How long is the Washington by Water Monuments cruise?
45 minutes each way, just under two hours roundtrip.
What vessels are ADA accessible?
All Wharf Water Taxis, and the National Harbor Alexandria Water Taxi are ADA compliant. The Georgetown dock is not ADA accessible.
When will you post information for your 4th of July Fireworks cruise?
Our boats are used for private charters as well as public cruises, if we have a boat that is not being chartered we will have a public Fireworks Cruise. We will know closer to the date if we have a boat available.
Can I change my water taxi return trip home?
If you need to change your water taxi return time, you may do so at the ticket booth for no charge as long as space is available. You may also call us at 877-511-2628 to change your return time provided space is available.
I do not have access to a printer, how can I get my tickets?
As long as you have your transaction number, the ticket seller can pull up your reservation and print the tickets. The transaction number will be located in the subject line of your email confirmation email.
Do you go to the home game listed on the Baseball Boat Schedule?
Yes, we go to every home baseball game.
Are we allowed to bring our own food onboard?
We don’t allow outside food brought on board any public cruise, however some of our cruises do offer light concessions.
Are pets allowed on the boats?
Sadly, there are too many people with animal allergies to allow pets on our public cruises. The only exception would be for certified service animals or one of our special pet friendly cruises such as the Canine Cruise.
What if I want to bike to Mount Vernon and then ride the boat home?
Unfortunately, Mount Vernon does not allow bikes on the actual estate. You would not be able to bring your bike down to the boat. We do recommend Bike and Roll. They will rent you a bicycle that you can ride to Mount Vernon and then leave there for them to pick up in a van later. You can then take the boat home from Mt Vernon without the worry of what to do with a bicycle. For more information on bike rentals call 202-842-2453.
What is the Potomac Riverboat Company cancellation policy due to weather?
We go rain or shine, we only cancel when the United States Coast Guard closes the Potomac River.
How does the Commuter Round Trip ticket work?
This ticket is meant to be used for those commuters that don’t think they will use the service very often. The Commuter Ticket is valid for any Water Taxi. A Commuter Ticket is valid for ONE DAY from May 28 through September 8; Monday through Friday, during commuter hours only. The first usage must occur prior to 10am.
Where can I pick up my Commuter Pass that I bought online?
Commuter Passes can be picked up at either the ticket booth closest to your home address. For example, a VA address will be at the Alexandria Ticket Booth. You will receive an email letting you know when your pass is ready.
Can I use My Commuter Roundtrip ticket at any time of day?
A Commuter Roundtrip Ticket is valid for the day that it is activated. A Commuter Roundtrip Ticket is activated when used for the first time during a morning Commuter run, prior to 10am. Tickets are not intended for specific departure times and may be used on any commuter run in the mornings, on a first come first served basis. For all other night and weekend rides, you must stop at a ticket booth, show your pass and retrieve a timed ticket. This ticket is meant to be used for those commuters that don’t think they will use the service very often.
Can I use My Commuter ticket on any day?
Yes. Commuter Tickets are not intended for specific departure times and may be used on any commuter run in the mornings, on a first come, first served basis. A Commuter Ticket is activated when it is used during a commuter run in the morning and is valid for that day. Once activated, that Commuter Ticket may not be used on a different day. A Commuter Ticket can only be activated during a morning Commuter run, prior to 10am.
How does the Commuter Pass work?
The Commuter Pass is valid for any Water Taxi, on all seven days of the week. For commuter runs BEFORE 10 am, proceed directly to the boat, show your pass and board on a first come, first served basis. For all other night and weekend rides, you must stop at a ticket booth, show your pass and retrieve a timed ticket.
Can commuters get multiple tickets at one time?
Commuters are permitted to pick-up up to seven (7) timed tickets, in advance, for return trips only. Each return ticket must be for a different day.
Can I use my Season Pass for Commuter runs?
Yes, a Season Pass may be used for the commuter hours. Season Pass holders are permitted to pick-up up to seven (7) timed tickets for return trips only. Each return ticket must be for a different day.
What is the reimbursement plan being run by City of Alexandria?
This program is no longer being offered.
What is the Hotel Pass?
A Hotel Pass, provided by hotels in Alexandria, is valid only during the Metro Shutdown period, May 28 – September 8, 2019. A Hotel Pass may be exchanged at the ticket booth for a “Two Day – All Day” Pass. The pass may be used multiple times, for a period of two consecutive days, on any Potomac Riverboat Company Water Taxi or Sightseeing cruise. The Pass holder must visit a kiosk and get a timed ticket for each trip.
Can I use my transit benefits to purchase a Commuter Pass?
Yes, a valid Transit Benefits debit card may be used for purchasing the Commuter pass.
Can I use a VIP voucher or Big Bus tickets or other third-party tickets, E.G. Viator, Old Town Trolley, or Smart Destinations to get a Commuter ticket or a Commuter pass?
No. Third-party and Partner tickets may not be used to exchange or purchase Commuter Tickets or Commuter Passes.
Is the Commuter Water Taxi service available all year?
No. Currently, the Commuter Water Taxi Service is only scheduled to operate during the Metro Shutdown, May 28 through September 8 only.
Can I bring my bicycle on-board?
Yes, you can bring your standard bike aboard select vessels. All of boats on Wharf route feature bike racks on-board. Based on space available, we may not be able to accommodate a recumbent bike or a tandem bike or any other type of oversized bike. Subject to the number of passengers on-board and number of bikes. Please check with the captain before purchasing ticket.
Can I use the Commuter Pass on weekends (Saturday and/or Sunday)?
The Commuter Pass may be used on Saturday and Sunday. The Commuter Pass is valid on all seven (7) days of the week (Monday – Sunday). Please disregard the notation on the Commuter Pass that limits usage to Monday through Friday.
Can I use my Commuter Pass on the Monuments Boat?
Yes, the Alexandria to Georgetown boat can be considered a water taxi and is valid with the Commuter Pass.