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Vragen en antwoorden over Niagara City Cruises

Rondleidingen & Cruises

Welke soorten rondleidingen en cruises worden aangeboden?

Niagara City Cruises offers two unique experiences:

Voyage To The Falls Boottocht

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power, and amazing mist that come along with these natural wonders.

Of rijd na zonsondergang voor een licht-mist ervaring (die nog steeds zwaar op de magie is) met de verlichting van de Falls.



Falls Vuurwerk Cruise

There is nothing quite like the sight of exploding fireworks over the brink of Niagara Falls to make your trip a memorable one. Admire Niagara Falls at night aboard a 40-minute Falls Fireworks Cruise. This cruise offers a light-mist experience where you will take in the beauty of the illuminated falls before enjoying the fireworks above. See our Schedule Page for more details.


Wanneer vaart Niagara City Cruises?

Niagara City Cruises operates seasonally. See our Schedule Page for more details.



Kan ik een specifieke tijd reserveren voor een Voyage to the Falls boottocht?

Yes. Voyage to the Falls boat tour tickets is Timed Entry Ticketing. Simply select a time slot that best suits your plans. Plan to arrive at or within your selected time slot.

  • Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Alle groepen moeten vooraf reserveren. Mail ons op [email protected] voor meer details.

Please find our full schedule here:



Wat is het verschil tussen de Full Mist en de Light Mist ervaring?

Before sunset, our Full Mist boat tour experience sails into the heart of the Canadian Horseshoe Falls. Our Light Mist experiences sail after sunset, and for safety reasons, the boat tour cruises to the outer edge of the Falls.

Wat als het slecht weer is?

We sail rain or shine! Guests will be provided with a recyclable poncho. Our vessels also have an enclosed viewing area.

Bij aanhoudend slecht weer kunnen rondleidingen geannuleerd of uitgesteld worden tot het weer opklaart.

Moet ik betalen voor een poncho?

Our recyclable ponchos are complimentary and handed out to our guests just before boarding.

Zijn uw poncho's recyclebaar?

Ja, onze gratis poncho's zijn 100% recycleerbaar.

Hoe lang moet ik ter plaatse zijn?

We recommend budgeting an hour for your entire visit. This is fully dependent on guest traffic volumes and varies from person to person. Actual time may vary depending on business volumes, peak hours, etc.

Zijn uw schepen Transport Canada gecertificeerd?

Ja. Alle schepen van Niagara City Cruises zijn Transport Canada gecertificeerd en worden jaarlijks geïnspecteerd om aan de strenge veiligheidsvoorschriften te voldoen. Al onze scheepsbemanning neemt deel aan regelmatig geplande veiligheidsoefeningen op elk schip.


Wat zijn jullie ticketprijzen?

To view our ticket prices, please select one of our experiences below:



Waar kan ik tickets kopen?

All Niagara City Cruises tickets can be purchased online by selecting the Buy Tickets.



Tickets can also be purchased at our Ticket Plaza located at 5920 Niagara Parkway, Niagara Falls, Ontario, L2E 6X8 (look for the large white sails next to the Zipline to the Falls Tower).

Wat is uw terugbetalingsbeleid?

Zodra de betaling is ontvangen, worden cruises niet gerestitueerd, tenzij Ticket Assurance is gekocht op het moment van boeking. We zijn blij om uw cruise datum te verzetten voor het betaalde bedrag met 48 uur kennisgeving voor uw geplande cruise. Cruises worden niet gerestitueerd en zijn niet overdraagbaar binnen 48 uur van uw cruise. Wij compenseren niet voor no-shows of late aankomsten.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.

Hoe werkt Timed Ticketing?

When booking tickets, guests will select the date and time slot that best suits their needs.

Guests are encouraged to arrive on time, just prior to or within their selected time slot.

  • Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Kan ik in Amerikaanse valuta betalen?

Yes! We accept US Visa, and MasterCard cards online and in person. US cash is also accepted at our Ticket Plaza.

Moet ik mijn tickets uitprinten?

We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smartphone.


Welke betaalmethoden accepteert u?

At our Ticket Plaza, we accept the following methods of payment:

  • Visa
  • MasterCard
  • Interac
  • Debet
  • Canadian and US currency

If purchasing tickets online, the following methods of payment can be used:

  • Visa
  • Mastercard

Biedt u kortingen voor studenten of senioren?

Wij bieden geen kortingen voor studenten en senioren.

For groups of 20+, please contact [email protected] page for more details.

Verkoopt u cadeaubonnen?

No. We do not sell or accept gift cards of any kind.

Ik heb online een ticket gekocht maar geen e-Ticket ontvangen, wat nu?

Please bring your booking confirmation number to the Ticket Plaza and one of our crew members will bring up your reservation.

I have lost my ticket. Can it be replaced?

Yes. An e-Ticket can be replaced with the original booking confirmation number. Please visit our Ticket Plaza when you arrive.


What health and safety measures do you have in place?

The health and well-being of our guests and crew members is our number one priority. We have entry and boarding requirements which include:

  • Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
  • Veiligheidsonderzoek: Alle gasten en persoonlijke voorwerpen kunnen worden gescreend.
    • Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7x15x16 inches).
    • Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
    • Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
    • Eten en drinken van buitenaf is niet toegestaan.
    • Alle gasten die met de boot meerijden, hebben een ticket nodig om aan boord te gaan.
    • Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.

Niagara City Cruises behoudt zich het recht voor om haar veiligheidsmaatregelen op elk moment zonder voorafgaande kennisgeving te wijzigen.

Wat zijn de openingstijden van Niagara City Cruises?

Our hours of operation vary depending on the day of your visit. Please visit our Schedule page for more information.



Zijn uw boten toegankelijk voor rolstoelgebruikers?

Yes. Our attraction and boats are wheelchair accessible.

Zijn er toiletten ter plaatse?

Yes. There are two (2) wheelchair-accessible washrooms aboard our two (2) catamaran boats.

There are additional wheelchair-accessible washrooms on land in our Lower Landing area.

Is smoking or vaping allowed on your property?

No. Smoking or vaping of any kind (tobacco, cannabis, or e-juice) is not permitted on our boats or anywhere on our property.

Are Infant Strollers permitted on the attraction grounds and the boats?

Yes. Small to mid-size infant strollers are permitted.

Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.

Is er een plek om mijn persoonlijke spullen op te bergen?

No. We do not offer storage areas for personal items.

Alle persoonlijke voorwerpen mogen nooit onbeheerd worden achtergelaten tijdens uw bezoek.

At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.

Mag ik mijn huisdier meenemen?

Niagara City Cruises welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.

Alle andere dieren en huisdieren zijn niet toegestaan op het terrein van Niagara City Cruises.

Mag ik eten en drinken van buiten mee naar binnen nemen?

Outside food and beverages are not permitted at our attraction.

While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.

Mag ik foto's nemen?

Absolutely! We love seeing the amazing photos and videos are guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.

Routebeschrijving & Parkeren

Hoe kom ik bij Niagara City Cruises?

Niagara City Cruises is in the heart of Niagara Falls’ tourist district. Our address is 5920 Niagara Parkway, Niagara Falls, Ontario.

We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.

Hoe kom ik bij de Niagara City Cruises Funicular?

Niagara City Cruises’ Funicular is located at the intersection of Niagara Parkway and Clifton Hill. For directions on Google Maps, click here.

Waar moet ik parkeren?

What is the closest Canadian Highways to Niagara City Cruises?

The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and Highway 420.

Waar is het dichtstbijzijnde busstation?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details, visit the GO Transit website.

Waar is het dichtstbijzijnde treinstation?

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

For more details, visit the VIA Rail website.

Heb ik een paspoort nodig om Canada binnen te komen?

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canada Border Services Agency website.

What is the closest Canadian-US Border crossing?

The closest border crossing to our attraction is the Rainbow Bridge, which is a two (2) minute drive to Niagara City Cruises.

Please visit the Canada Border Services Agency website to view other border crossings close to our attraction.

What is the closest airport?

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A.  This airport is approximately a 30-minute drive.

The Buffalo International Airport is in Buffalo, New York, U.S.A., and is approximately a 45-minute drive.

The John C. Munro International Airport is in Hamilton Ontario, Canada, which is a 50-minute drive.

The Lester B. Pearson Toronto International Airport is in Toronto Ontario, Canada which is a 1.5-hour drive.

Plan uw bezoek

Wanneer is de beste tijd om Niagara Falls, Canada te bezoeken?

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open, and the weather is best.

When are your peak times and hours?

Our peak times are on weekends, holidays, and throughout the summer season.  Our peak hours are between 11:00 am – 6:00 pm.

If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.

Wat moet ik aantrekken?

A complimentary recyclable poncho is provided to each guest upon boarding.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.

During the summer months, a comfortable pair of walking shoes is highly recommended.  Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water.  Don’t forget the sunscreen!

We do encourage you to check the local weather before your visit.  You can access local weather here.

Wat voor soort accommodaties zijn er in de buurt van Niagara City Cruises?

There are many hotels, inns, bed and breakfasts, and hostels that are located close to Niagara City Cruises.

When looking for accommodations, the popular hotel areas close to Niagara City Cruises are the Fallsview District, Clifton Hill District, and Lundy’s Lane District.

Heeft u eten en drinken beschikbaar?

Yes.  Our guests can enjoy a variety of drinks and food options at our Riverside Patio.  After your boat cruise, relax on our patio, while soaking in the spectacular view of Niagara Falls.

Please note that outside food and beverages are not permitted at our attraction.

Is there a location to purchase items?

Yes.  We offer a selection of items, and souvenir keepsakes at the Retail area located in our Lower Landing.

Heb je een gevonden voorwerpen?

Yes.  Our Lost and Found is located in our Administrative Building in our Lower Landing.  If you have lost an item, please see one of our on-site crew members.  For further assistance, please contact our customer service department.