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Вопросы и ответы о круизах по Ниагаре

Туры и круизы

Какие виды туров и круизов предлагаются?

Niagara City Cruises offers two unique experiences:

Лодочный тур "Путешествие к водопадам

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power, and amazing mist that come along with these natural wonders.

Или прокатитесь после захода солнца, чтобы насладиться легким туманом (который все равно остается волшебным) и подсветкой водопадов.



Круиз с фейерверком на водопаде

There is nothing quite like the sight of exploding fireworks over the brink of Niagara Falls to make your trip a memorable one. Admire Niagara Falls at night aboard a 40-minute Falls Fireworks Cruise. This cruise offers a light-mist experience where you will take in the beauty of the illuminated falls before enjoying the fireworks above. See our Schedule Page for more details.


Когда отправляются круизы по Ниагаре?

Niagara City Cruises operates seasonally. See our Schedule Page for more details.



Могу ли я забронировать определенное время для экскурсии на лодке Voyage to the Falls?

Yes. Voyage to the Falls boat tour tickets is Timed Entry Ticketing. Simply select a time slot that best suits your plans. Plan to arrive at or within your selected time slot.

  • Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Для всех групп требуется предварительное бронирование. Пожалуйста, напишите нам на [email protected] для получения более подробной информации.

Please find our full schedule here:



В чем разница между процедурами "Полный туман" и "Легкий туман"?

Before sunset, our Full Mist boat tour experience sails into the heart of the Canadian Horseshoe Falls. Our Light Mist experiences sail after sunset, and for safety reasons, the boat tour cruises to the outer edge of the Falls.

А если будет плохая погода?

We sail rain or shine! Guests will be provided with a recyclable poncho. Our vessels also have an enclosed viewing area.

Если погода сохранится, экскурсии могут быть отменены или отложены до прояснения погоды.

Нужно ли мне платить за пончо?

Our recyclable ponchos are complimentary and handed out to our guests just before boarding.

Можно ли перерабатывать ваши пончо?

Да, наши бесплатные пончо на 100% пригодны для вторичной переработки.

Сколько времени мне следует ожидать на месте?

We recommend budgeting an hour for your entire visit. This is fully dependent on guest traffic volumes and varies from person to person. Actual time may vary depending on business volumes, peak hours, etc.

Сертифицированы ли ваши суда Министерством транспорта Канады?

Да. Все суда Niagara City Cruises сертифицированы Transport Canada и ежегодно проверяются на соответствие строгим правилам безопасности. Все члены экипажа участвуют в регулярных учениях по технике безопасности на каждом судне.

Продажа билетов

Какие у вас цены на билеты?

To view our ticket prices, please select one of our experiences below:



Где я могу приобрести билеты?

All Niagara City Cruises tickets can be purchased online by selecting the Buy Tickets.



Tickets can also be purchased at our Ticket Plaza located at 5920 Niagara Parkway, Niagara Falls, Ontario, L2E 6X8 (look for the large white sails next to the Zipline to the Falls Tower).

Какова ваша политика возврата денег?

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.

Как работает продажа билетов по расписанию?

When booking tickets, guests will select the date and time slot that best suits their needs.

Guests are encouraged to arrive on time, just prior to or within their selected time slot.

  • Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Могу ли я заплатить в американской валюте?

Yes! We accept US Visa, and MasterCard cards online and in person. US cash is also accepted at our Ticket Plaza.

Нужно ли распечатывать билеты?

We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smartphone.


Какие способы оплаты вы принимаете?

At our Ticket Plaza, we accept the following methods of payment:

  • Виза
  • MasterCard
  • Interac
  • Дебет
  • Canadian and US currency

If purchasing tickets online, the following methods of payment can be used:

  • Виза
  • Mastercard

Предлагаете ли вы какие-либо скидки для студентов или пенсионеров?

Мы не предоставляем скидки студентам и пенсионерам.

For groups of 20+, please contact [email protected] page for more details.

Продаете ли вы подарочные карты?

No. We do not sell or accept gift cards of any kind.

Я купил билет онлайн, но не получил электронный билет, что делать?

Please bring your booking confirmation number to the Ticket Plaza and one of our crew members will bring up your reservation.

I have lost my ticket. Can it be replaced?

Yes. An e-Ticket can be replaced with the original booking confirmation number. Please visit our Ticket Plaza when you arrive.

Площадки для аттракционов

What health and safety measures do you have in place?

The health and well-being of our guests and crew members is our number one priority. We have entry and boarding requirements which include:

  • Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
  • Проверка на безопасность: Все гости и личные вещи могут быть подвергнуты досмотру.
    • Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7x15x16 inches).
    • Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
    • Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
    • Посторонние продукты питания и напитки не разрешаются.
    • Всем гостям, катающимся на лодке, требуется билет на посадку.
    • Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.

Компания Niagara City Cruises оставляет за собой право изменять меры безопасности в любой момент без предварительного уведомления.

Какие часы работы Niagara City Cruises?

Our hours of operation vary depending on the day of your visit. Please visit our Schedule page for more information.



Доступны ли ваши лодки для инвалидных колясок?

Yes. Our attraction and boats are wheelchair accessible.

Есть ли у вас туалеты на территории?

Yes. There are two (2) wheelchair-accessible washrooms aboard our two (2) catamaran boats.

There are additional wheelchair-accessible washrooms on land in our Lower Landing area.

Is smoking or vaping allowed on your property?

No. Smoking or vaping of any kind (tobacco, cannabis, or e-juice) is not permitted on our boats or anywhere on our property.

Are Infant Strollers permitted on the attraction grounds and the boats?

Yes. Small to mid-size infant strollers are permitted.

Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.

Есть ли место для хранения личных вещей?

No. We do not offer storage areas for personal items.

Все личные вещи не должны оставаться без присмотра во время вашего визита.

At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.

Могу ли я взять с собой домашнее животное?

Niagara City Cruises welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.

Все другие животные и домашние питомцы на территории Niagara City Cruises не допускаются.

Можно ли приносить еду и напитки извне?

Outside food and beverages are not permitted at our attraction.

While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.

Можно ли делать фотографии?

Absolutely! We love seeing the amazing photos and videos are guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.

Проезд и парковка

Как добраться до Niagara City Cruises?

Niagara City Cruises is in the heart of Niagara Falls’ tourist district. Our address is 5920 Niagara Parkway, Niagara Falls, Ontario.

We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.

Как добраться до фуникулера Niagara City Cruises?

Niagara City Cruises’ Funicular is located at the intersection of Niagara Parkway and Clifton Hill. For directions on Google Maps, click here.

Где мне припарковаться?

What is the closest Canadian Highways to Niagara City Cruises?

The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and Highway 420.

Где находится ближайший автобусный терминал?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details, visit the GO Transit website.

Где находится ближайшая железнодорожная станция?

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

For more details, visit the VIA Rail website.

Нужен ли мне паспорт для въезда в Канаду?

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canada Border Services Agency website.

What is the closest Canadian-US Border crossing?

The closest border crossing to our attraction is the Rainbow Bridge, which is a two (2) minute drive to Niagara City Cruises.

Please visit the Canada Border Services Agency website to view other border crossings close to our attraction.

What is the closest airport?

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A.  This airport is approximately a 30-minute drive.

The Buffalo International Airport is in Buffalo, New York, U.S.A., and is approximately a 45-minute drive.

The John C. Munro International Airport is in Hamilton Ontario, Canada, which is a 50-minute drive.

The Lester B. Pearson Toronto International Airport is in Toronto Ontario, Canada which is a 1.5-hour drive.

Планируйте свой визит

Когда лучше всего посещать Ниагарский водопад, Канада?

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open, and the weather is best.

When are your peak times and hours?

Our peak times are on weekends, holidays, and throughout the summer season.  Our peak hours are between 11:00 am – 6:00 pm.

If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.

Что мне надеть?

A complimentary recyclable poncho is provided to each guest upon boarding.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.

During the summer months, a comfortable pair of walking shoes is highly recommended.  Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water.  Don’t forget the sunscreen!

We do encourage you to check the local weather before your visit.  You can access local weather here.

Какие типы размещения находятся рядом с Niagara City Cruises?

There are many hotels, inns, bed and breakfasts, and hostels that are located close to Niagara City Cruises.

When looking for accommodations, the popular hotel areas close to Niagara City Cruises are the Fallsview District, Clifton Hill District, and Lundy’s Lane District.

Есть ли у вас еда и напитки?

Yes.  Our guests can enjoy a variety of drinks and food options at our Riverside Patio.  After your boat cruise, relax on our patio, while soaking in the spectacular view of Niagara Falls.

Please note that outside food and beverages are not permitted at our attraction.

Is there a location to purchase items?

Yes.  We offer a selection of items, and souvenir keepsakes at the Retail area located in our Lower Landing.

У вас есть бюро находок?

Yes.  Our Lost and Found is located in our Administrative Building in our Lower Landing.  If you have lost an item, please see one of our on-site crew members.  For further assistance, please contact our customer service department.