The Most Effective Way To Purchase Your Tickets

FAQs About General Ticket Purchasing

如何购买参观恶魔岛的门票?

恶魔岛的门票可以在网上、电话或在33号码头的恶魔岛登陆售票处购买。

最简单快捷的预订方式是通过这个官方授权的特许经营网站,只需选择门票数量并点击上面的 "购买门票 "按钮即可。

You can also book tickets by calling our Reservations Center at +1.415.981.ROCK. The Reservations Center is open 7 days a week, from 9:00AM to 5:00PM Pacific Time.

如果你想亲自购买,你可以去位于33号码头恶魔岛登陆点的售票处。售票处每周7天从太平洋时间上午9:00至下午5:00开放。恶魔岛游轮鼓励使用信用卡和借记卡进行所有购买,目前不能处理现金交易。

请注意,可能没有当天的票。我们强烈建议提前订票。

我在处理时得到一个错误。我怎样才能在网上购买?

以下是在我们网站上预订时需要尝试的几件事。

  • 清除你的cookies和浏览器的缓存。开始一个新的会话(非隐身模式)。
  • 替换或删除您的姓名和地址中的任何特殊字符或重音。确保最后一个字符后没有空格。
  • 输入你的电话号码,不要有任何空格、破折号或前面的0。
    • 你可以输入你的酒店或当地住宿的电话号码,或输入我们的电话号码+1.415.981.7625,然后给我们发送电子邮件,说明你在旧金山的手机或最佳联系方式,以便我们在系统中进行更改。
    • 对于邮政编码,只输入字母和数字,省略任何空格。确保最后一个字符后没有空格。

如果你只看到出发类型旁边的TICKETS NOT AVAILABLE,这意味着该特定时间的出发都没有。

你也可以通过致电我们的预订中心预订门票,电话是+1.415.981.ROCK。预订中心每周7天开放,从太平洋时间早上5:00至晚上7:00。

请注意,可能没有当天的票。我们强烈建议提前订票。

我如何为我的小孩子买票?

4岁及以下的幼儿是免费的,不需要买票,只需与你的队伍一起登上渡轮。你不需要把任何幼儿包括在你的恶魔岛总游客人数中。

5岁以上的儿童需要持票登上渡轮。

我们欢迎你携带婴儿车,但是,这里没有婴儿车存放处。婴儿车可以登上我们的船只,在恶魔岛上推着走。遗憾的是,婴儿车不允许乘坐SEAT电车。

Where Can I Get The Cheapest Alcatraz Tickets?

Alcatraz Cruises is the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island. Our tickets include roundtrip ferry transportation, the audio tour inside the Cellhouse, and all other programs on Alcatraz. Tickets purchased directly from us are inclusive of tax and there are no booking or processing fees when booking tickets at www.alcatrazcruises.com. We guarantee the lowest price on the tickets.

How Far In Advance Should I Reserve My Tickets?

Alcatraz Island is one of San Francisco’s most popular attractions with tours frequently selling out a week or more in advance. Tickets are rarely available for same-day sailings. Book tickets online or call +1.415.981.ROCK, between the hours of 5:00AM and 7:00PM Pacific Standard Time (USA).

I Want To Book Dates That Are Not Available. What Do I Do?

The Night Tour and the Behind The Scenes Tour do not operate on the following evenings: New Year’s Eve and New Year’s Day, July 4th, Thanksgiving Day, Christmas Eve and Christmas Day. In addition, the Behind The Scenes Tour and the Night Tour are not available on Sundays or Mondays. Alcatraz Island is closed on Thanksgiving Day, Christmas Day and New Year’s Day.  If you are seeing TICKETS NOT AVAILABLE, that means none of the departures for that particular time is available.

How Can I Purchase Tickets For Others?

To purchase tickets for others please contact our Customer Service Call Center at +1.415.981.ROCK (415.981.7625, for International callers: 00.1.415.981.7625) between the hours of 5:00AM and 7:00PM Pacific Standard Time (USA). We refer to this type of purchase as a gift order. Gift orders (purchasing tickets for others) are available on a case-by-case basis, in order to avoid ticket scalping and inflated pricing. Please know that the name of the Alcatraz Island tour visitor must be provided at the time of the purchase. Please note that no additional changes will be accepted beyond the Gift Order edit.

Can I Use The CityPASS Or The GO SAN FRANCISCO Card To Visit Alcatraz?

Alcatraz Cruises is pleased to offer Go San Francisco Card and CityPASS.

Go San Francisco Card, and CityPASS are not available for purchase on this website, but can be purchased at the Alcatraz Cruises Ticketbooth, located at Pier 33 in San Francisco or by phone at +1.415.981.ROCK. A Go San Francisco Card, or CityPASS combo package purchased through Alcatraz Cruises includes an Alcatraz Island Day Tour*, subject to availability. In a situation where an Alcatraz Island Day Tour ticket is offered, the Blue & Gold Fleet Bay Cruise ticket is removed from the package and substituted with an Alcatraz Island Day Tour ticket. The customer does not keep the bay cruise voucher. It is returned to Alcatraz Cruises. There are no exceptions to this policy.

Go San Francisco Card, or CityPASS purchased at any other location does not include the Alcatraz Island tour option. A Go San Francisco Card, or CityPASS with the Alcatraz Island tour option is for the Day Tour only. Please note that Go San Francisco Cards or CityPASS booklets will only include an Alcatraz Day Tour if purchased directly from Alcatraz Cruises and it will be based on availability (NOT valid on Night Tours, Behind The Scenes Tours or Alcatraz & Angel Island Combination Tours). Advance reservations are strongly recommended as Alcatraz tours can sell out several weeks in advance.

*Please Note: Alcatraz Island Day Tour option will replace the one-hour Bay Cruise included in CityPASS and is always subject to availability.

Do You Accept Debit Cards?

Alcatraz Cruises encourages the use of credit and debit cards for all purchases and cannot process cash transactions at this time.

Do You Accept National Park Passes?

Alcatraz Island tour tickets are not included in the National Park Pass – such as America the Beautiful, Senior Pass, and Access Pass – because there is no entrance fee to Alcatraz Island. The cost of the ticket is for the ferry transportation and the audio tour inside the Cellhouse on Alcatraz.

Do You Offer Any Discounts For Families?

The Family Pack is offered for those booking two (2) Adult tickets and two (2) Child tickets. The Family Pack is available for purchase by phone at +1.415.981.ROCK (7625) or at the Pier 33 Alcatraz Landing Ticketbooth.

Age Policy
Adult- 18-61 / Junior- 12-17 / Senior- 62+ / Child- 5-11 / Toddler 4 and under are Free
Minors under the age of 18 are not allowed to tour Alcatraz Island without the accompaniment of an adult.

Do You Offer Military Discounts?

There are no discounts offered for individual tickets to Alcatraz, however there are limited group discounts available. Visit Group Reservations for complete details. Military discounts are not offered at Alcatraz Island.

Do You Validate Parking?

遗憾的是,没有提供停车验证服务。