惡魔島門票可以在網上、通過電話或在33號碼頭惡魔島登陸售票處購買。最簡單快捷的預訂方式是通過這個官方授權的特許經營商網站，只需選擇門票數量並點擊上面的“購買門票”按鈕即可。

您也可以致電我們的聯絡中心預訂機票，電話：+1-415-981-7625。聯絡中心每周 7 天開放，太平洋時間 （PST） 上午 9：00 至下午 5：00。

如果您想親自購買，您可以訪問位於33號碼頭惡魔島登陸點的售票亭。售票處每周 7 天開放，從當天第一個旅遊出發前一小時開始，到當天最後一個旅遊出發時關閉。惡魔島城市游輪鼓勵使用信用卡和轉帳卡進行所有購買，目前不能處理現金交易。請注意，可能無法提供當日票。我們強烈建議您提前預訂門票。

Alcatraz Island is one of San Francisco’s most popular attractions with tours frequently selling out a week or more in advance. Tickets are rarely available for same-day sailings. Book tickets online or call +1-415-981-7625, between the hours of 9:00am and 5:00pm PST.

Alcatraz City Cruises encourages the use of credit and debit cards for all purchases and cannot process cash transactions at this time.

在我們的網站上預訂時，可以嘗試以下幾件事：

• 清除您的 Cookie 和瀏覽器快取。
• 開始新工作階段（非隱身模式）。
• 替換或刪除您的姓名和位址中的任何特殊字元或重音符號。
• 確保最後一個字元后沒有空格。
• 輸入您的電話號碼，不要使用任何空格、破折號或前面的0。您可以輸入您的酒店或當地住宿的電話號碼，或輸入我們的電話號碼 +1-415-981-7625，然後向我們發送電子郵件， [email protected] 您的手機或最佳聯繫人，以便在我們的系統中進行更改。
• 對於郵遞區號 - 僅輸入字母和數位，省略任何空格。確保最後一個字元后沒有空格。

如果您只在出發類型旁邊看到「門票不可用」 ，則表示該特定時間的班次均不可用。您也可以致電我們的聯絡中心預訂機票，電話 ：+1-415-981-7625。聯絡中心每周 7 天開放，太平洋標準時間上午 9：00 至下午 5：00。請注意，可能無法提供當日票。我們強烈建議您提前預訂門票。

Due to internet security, we protect our visitors with the latest industry standards for credit card authorizations and your issuing bank may have declined the transaction on the basis of not supporting address verification online. We also constantly updating our website and you may have been trying to book during one of these updates. Clearing your cookies and your internet browsing cache might help resolve the problem. If you continue to have problems booking your tickets, please call our reservations department at +1-415-981-7625 to book over the phone.

我們的門票供應情況是即時更新的。如果您看到 TICKETS NOT AVAILABLE，則表示該特定時間或日期的出發時間均不可用。

夜遊和幕後之旅在以下晚上不開放：

• 除夕和元旦
• 7月4^日
• 感恩節
• 平安夜和耶誕節

此外，周日或週一不提供幕後之旅和夜遊。惡魔島在感恩節、耶誕節和元旦關閉。

Alcatraz City Cruises is the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island. Tickets purchased directly from us are inclusive of tax and there are no booking or processing fees when booking tickets at alcatrazcitycruises.com. This means we can guarantee the lowest price on the tickets.

我們的門票包括往返渡輪交通、牢房內的語音導覽以及惡魔島的其他節目。

The best way to ensure your ticket’s authenticity is to buy them through Alcatraz City Cruises. Not only are we the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island, but we offer the lowest rates because we sell the tickets directly. Other companies may claim or offer to sell these tickets as well, but at a lower price, which are not valid. Tickets purchased from individuals who approach visitors are often sold at an inflated price (scalping) and are illegal. These tickets may not be valid tickets for Alcatraz Island tours and may delay your trip to the island since third party tickets require proof of purchase. To avoid inflated prices or invalid tickets, we recommend purchasing tickets through Alcatraz City Cruises directly.

不。惡魔島城市游輪是唯一一家由國家公園管理局授權的商業渡輪服務，可以載客往返惡魔島。其他幾家公司提供環島解說游輪，但他們不允許停靠在惡魔島。

幾家旅遊公司提供包括惡魔島之旅在內的打包旅遊。這些門票有效嗎？

在大多數情況下，是的。三藩市有許多很棒的旅行社。惡魔島門票的打包旅遊部分必須與您直接從本網站購買的費用相同。如果他們的打包旅遊的其餘部分是你想做的事情，而且物有所值，那麼你有一個公平的選擇。

我的門票有效嗎？

如果你是通過惡魔島城市游輪購買的門票，你的門票是有效的。

其他提供正宗惡魔島旅遊門票的公司從我們這裏獲得門票，並且僅作為大型體驗門票的一部分包含在內--惡魔島的門票沒有加價，門票價格明確。

外部公司無法訪問或控制我們的庫存，因此他們可能並不總是能夠為您確認門票。也不能保證門票是有效的，除非該公司是經批准的轉銷商，其票價將與惡魔島城市游輪相同，儘管它可能需要支付預訂費或手續費，使惡魔島城市游輪成為體驗惡魔島的最佳價值。

We apologize for any inconvenience this may have caused you. One of the duplicate transactions will be refunded back to your credit card. Please call us at +1-415-981-7625 or e-mail [email protected] with your original Booking ID number. Applicable refunds will be processed within fourteen (14) days of the date we receive your request.

To purchase tickets for others please contact our Contact Center at +1-415-981-7625 between the hours of 9:00am and 5:00pm PST. We refer to this type of purchase as a gift order. Gift orders (purchasing tickets for others) are available on a case-by-case basis, in order to avoid ticket scalping and inflated pricing. Please know that the name of the Alcatraz Island tour visitor must be provided at the time of the purchase. Please note that no additional changes will be accepted beyond the gift order edit.

Toddlers 4 years old and younger are free, do not require tickets and simply board the ferry with your party. You do not need to include any toddlers in your total visitor count to Alcatraz Island. Children 5 years old and up are required to have a ticket to board the ferry. You are welcome to bring strollers, however, there is no stroller storage. Strollers can be boarded onto our vessels and pushed around Alcatraz Island. Unfortunately, strollers are not allowed on the S.E.A.T. Tram. (S.E.A.T. Tram — an electric shuttle that meets each scheduled arrival at the Alcatraz dock and transports visitors requiring mobility assistance from the dock to the prison building.)

Alcatraz Island tour tickets are not included in a National Park Pass – such as America the Beautiful, Senior Pass, and Access Pass – because there is no entrance fee to Alcatraz Island. The cost of the ticket is for the ferry transportation and the audio tour inside the Cellhouse on Alcatraz.

The Family Pack is offered for those booking two (2) Adult tickets and two (2) Child tickets. The Family Pack is available for purchase by phone at +1-415-981-7625 or at the Pier 33 Alcatraz Landing ticket booth. Age Policy Adult: 18-61 / Junior- 12-17 / Senior- 62+ / Child- 5-11 / Toddler 4 and under are free. Guests under the age of 18 are not allowed to tour Alcatraz Island without the accompaniment of an adult.

There are no discounts offered for individual tickets to Alcatraz, however there are limited group discounts available. See the Group Bookings section for complete details. Military discounts are not offered at Alcatraz Island.

您的電子郵件確認包含QR碼和預訂ID #。請檢查您的電子郵件以查看您的工單摘要。注意：二維碼是圖像。請記住在瀏覽器中下載所有圖像以查看二維碼。如果您無法列印或忘記列印電子門票，您可以在游輪當天在33號碼頭惡魔島登陸點的售票處領取門票。請務必攜帶購票時使用的信用卡和帶照片的有效身份證件。

如何列印電子門票？

在結帳流程的最後一步，使用“列印”按鈕列印您的二維碼和預訂 ID #。或者，你的二維碼可以在33號碼頭惡魔島登陸點的登機口用你的行動裝置掃描。如果您無法列印或忘記列印電子門票，您可以在游輪當天在33號碼頭惡魔島登陸點的售票處領取門票。請務必攜帶購票時使用的信用卡和帶照片的有效身份證件。

我需要用特殊紙張或特定列印設置列印電子門票嗎？

不，電子門票不需要任何特殊的列印設置或紙張。最好使用普通紙。事實上，照片或光面紙可能會使我們難以掃描您的門票。

If you do not have tickets already when you arrive at Pier 33 Alcatraz Landing, you can check availability and purchase tickets at the ticket booth. If you have already purchased tickets, there is a separate line for visitors to pick up prepaid tickets (Will Call) at the ticket booth. Pier 33 Alcatraz Landing is at the foot of Bay Street on the Embarcadero, between the intersections of Embarcadero & Bay Streets and Embarcadero & Sansome Streets. Please arrive one half hour prior to your departure time to check in. You must present valid government-issued photo identification, along with the credit card used to purchase the tickets. A photocopy of a passport suffices as valid photo identification.

Parties of 20 people or more are considered a group. Any group must fill out a group application request, based on their group type. Groups can book no more than 60 people on any one departure. For more information, visit our Group Reservations page.

The National Park Service allows one group on each Night Tour departure. The group can range in size up to a maximum of 60 people. Groups on the Night Tour are approved on a first come, first served basis. There is a limited number of visitors who can take the Night Tour each evening. For group reservations on our Night Tours please contact the Group Services Department directly to request an information form. You may call +1-855-964-2282 seven days a week between the hours of 8:00am to 5:00pm PST or e-mail us at [email protected]. The ability to make group reservations requires completing an application. Please allow up to 30 days for review. If approved, you will be authorized to make group reservations.

Groups must include one adult leader (over 21 years of age) for every nine guests below the age of 18. Guests under the age of 18 must be accompanied by an adult chaperone at all times while on the Island. Persons between the ages of 18 and 20 cannot be considered chaperones for youth groups. Youth groups must arrive at Pier 33 Alcatraz Landing with the correct ratio of chaperones to children. Alcatraz City Cruises does not allow youth groups to bring chaperones who do not know the children in the group. Chaperone guidelines are strictly enforced by Alcatraz City Cruises and the National Park Service. Youth groups arriving at Pier 33 Alcatraz Landing without the proper number of chaperones will not be allowed on Alcatraz Island. Please contact the Group Services Department at [email protected] or +1-855-964-2282 to receive complete information on youth groups and chaperones.

Travel companies and tour operators wishing to book Alcatraz Island tour tickets as part of a package on behalf of clients, please fill out a group application request. Applications are subject to approval, and once approved, you may begin packaging Alcatraz tickets with your tour itineraries. Until then, visitors can still purchase tickets on our website, or by calling our Contact Center at +1-415-981-7625.

Independently guided tours are NOT allowed on Alcatraz Island. Only National Park Service tours are permitted. Groups are invited to participate in our various tours as well as the regularly scheduled park programs offered on the Island. Organizations ignoring this rule will be escorted from the Island.

惡魔島城市游輪最近推出了一個用戶門戶，旨在讓我們的客人提高預訂的能力。我們的新系統已啟動並隨時可用。門戶上提供以下功能：

• 確認您的預訂
• 將您的預訂 ID 發送到您的行動裝置
• 列印收據
• 安排
• 添加或刪除單個工單類型
• 退款並取消整個預訂

請訪問我們的「管理您的預訂」頁面， 在此處開始處理上述任何功能。

While our tours operate rain or shine, Alcatraz City Cruises will notify guests as soon as possible if their tour is cancelled due to unsafe weather conditions. The notification will advise on next steps regarding rescheduling a tour or receiving a refund. Most likely, guests will be given the option to reschedule their tour to the next available departure, and we will process full refunds if they chose not to reschedule. We do not adhere to the 72-hour cancellation policy in these cases.

If guests are running late, or have already missed their tour, it is best to check-in at the Will Call area of the ticket booth at Pier 33. We do not offer same day refunds or reschedule for missed tours.

在游輪前 72 小時，客人可以重新安排游輪。惡魔島城市游輪不能在游輪后72小時內重新安排。

在游輪前 72 小時內，客人可以獲得游輪的全額退款。惡魔島城市游輪在游輪后72小時內不予退款，除非客人預定的游輪已售罄。

請在此處查看我們的完整取消政策。

The return trips are listed on the Departure Schedule page and also posted at the Island dock. You can stay on Alcatraz Island as long as you like if you take the Day Tour because multiple ferries depart the Island each day. The ride from Alcatraz Island to Pier 33 Alcatraz Landing is approximately 12-15 minutes. Boats are loaded on a first come, first served basis.

33號碼頭不設停車場。

漁人碼頭地區的街邊停車位很難找到，幾乎每個停車位都有停車計時器。停車計時器收取鎳幣、一角硬幣、四分之一和信用卡。價格從每小時 0.25 美元到 6.00 美元不等（可能會有變化，因為這些不是由惡魔島城市游輪運營的）。該地區的停車收費表每週七天運行。

在33號碼頭惡魔島登陸點的五個街區半徑內有15個商業地段，共有3000多個停車位。最近和最方便的地段位於弗朗西斯科街 55 號和法蘭西斯科街 80 號。停車費從每天 40 美元到 60 美元不等。

該地區經常發生汽車闖入事件，因此請不要在車內留下任何貴重物品。

有關漁人碼頭地區停車的更多資訊，請訪問 計劃您的行程：停車。

你們驗證停車嗎？

很遺憾，沒有提供停車驗證服務。

For the best public transportation route, please visit 511.org’s website to map out the best public transportation routes.

No. Luggage, coolers, oversized backpacks and packages are not allowed on Alcatraz Island due to safety concerns. The National Park Service and Alcatraz City Cruises comply with Department of Homeland Security guidelines. Ferry departure and arrival points receive a great deal of scrutiny from the United States Coast Guard and are regulated as closely as airports. For this reason, luggage, coolers, oversized backpacks and large packages are not allowed on Alcatraz Island. The maximum acceptable size for a backpack is 16” x 20”. There are no storage facilities in the Pier 33 Alcatraz Landing area. Alcatraz City Cruises does not store luggage for ticketed passengers. Ticketed passengers arriving at Alcatraz Landing with luggage, coolers, oversized backpacks and packages may not be able to visit Alcatraz Island. Please note that we cannot offer refunds to visitors who miss their ferry because of their luggage or any oversized bags. Thank you for your cooperation in this regard.

島上沒有餐飲場所。

在整個體驗過程中，客人可以攜帶瓶裝水。

我們的客人和員工的健康和安全對我們來說是最重要的，我們按照最新的指導方針經營惡魔島城市游輪。

Alcatraz City Cruises does not require proof of vaccination to visit Alcatraz Island. Face coverings are highly recommended in boarding queues, onboard our vessels, and in all indoor spaces on the island.

No firearms are allowed on Alcatraz City Cruises’ vessels. For more information on the park laws and policies, please visit the National Parks Service Laws & Policies page.

28 years and eight months. Officially titled, “U.S. Penitentiary, Alcatraz,” the institution opened on July 1, 1934 and closed on March 21, 1963.

牢房內有336個「主線」牢房和42個「單獨監禁」牢房。然而，這座監獄從未被填滿，平均人口約為260人。最高入住人數為302名罪犯。

大約八年。男人從來沒有被直接判入惡魔島，而是不得不通過在另一個聯邦機構的不良行為來賺錢進入島上。惡魔島有時被稱為「監獄系統中的監獄」。良好的行為可以使罪犯被轉移到另一個聯邦機構，但幾乎永遠不會直接從監獄釋放。

招魂師和想要相信鬼魂的人經常聲稱在參觀惡魔島時會感受到鬧鬼的光環和鬼魂的感覺。然而，多年來，惡魔島的任何居民都沒有經過證實的幽靈目擊案件，無論他們是士兵、囚犯、懲教人員、家庭成員還是公園護林員。

None. Alcatraz had no facilities for capital punishment, and no one was ever sent to the Island with a death sentence. Alcatraz inmates who committed capital offenses while on the Island were tried in federal court, sentenced to death, and transferred to San Quentin State Penitentiary.

Although San Francisco Bay is teeming with sharks, the majority are small species such as Brown Smooth-hound sharks and Leopard sharks that average only a few feet in length and have no interest in attacking people. Great white sharks (unfairly made infamous by the movie “Jaws”) rarely venture inside the bay, even though they are numerous in Pacific Ocean waters just outside the Golden Gate. It should be noted, however, that in October of 2015, a great white shark breached to catch and ate a sea lion, approximately 20’ off the Alcatraz Island dock.