Your reservations may be made online, over the phone, through our online chat, and in person at ticket booths at select locations. To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards. Reservation can also be made by phone or chat, contact us. If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ. Full payment is required at the time of reservation.  

For reservations of 1-19, you can manage your reservation through the My Account page.

For reservations of 1-19, you can invite guests to your booking through the Manage Booking Portal using the invite Friends and Family link on your reservation, your guests can purchase a ticket to your cruise and join your table  

We accept most major credit cards for reservations of 1-19 tickets. Visa, Mastercard, Discover, JCB, and Diner Club. Please contact us for information

我可以用现金支付吗？

您可以在我们位于巴尔的摩、波士顿、芝加哥（仅限餐饮游轮）、纽约、诺福克、多伦多、费城、圣地亚哥或华盛顿特区的售票点以现金支付。

请注意，在预订时需要全额付款。

我必须全额支付我的预订吗？

我们在有空位的基础上接受预订，并在预订时全额付款。没有付款，我们不保留门票。

• 儿童折扣。4至12岁的儿童可能以不同于成人的价格乘坐邮轮，这取决于邮轮类型和港口位置。4岁以下的儿童在大多数地方可以免费乘坐邮轮。
• Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available.  Please contact us for more information 

Yes! Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK (please note: digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada). Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases. 

For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section. All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat. Digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada.

我可以在船上使用我的礼品卡吗？

Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases. Please visit the Gift Card page for more information. 

For more information, please visit here

For more information, please visit here

Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.

着陆费

登岸费，如果包含在你的账单中，可以抵消海运业务经营中特有的各种费用。这些费用可能包括专门的港口设施维修、百分比支付、雇员医疗保健义务以及其他费用、许可证、监管、环境和海事安全费用。

行政费

管理费是在预订时收取的，与游轮和船票中包含的服务有关。这不是小费，将由公司决定使用。如果您想在船上购买额外的饮料或食品，我们建议您根据服务员为您提供的服务质量，在船上留下小费。

税收

除销售税外，我们还被一些地方政府征收港口使用税。它们直接并全额支付给相应城市的地方政府。

船上的小费

服务/操作费在预订时收取，与游轮和船票中包含的服务有关。这不是小费，将由公司决定使用。如果您希望在游轮上购买额外的饮料或食品，我们建议您根据我们的船员为您提供的服务质量，在船上留下一笔小费。

使用 "船票保障 "购买的产品可以在原定出发时间前2小时内重新安排或取消，并获得全额退款，但要扣除不可退款的 "船票保障 "费用。票务保障不适用于特定的游轮，如假日游轮、特色游轮或合作游轮，或其他注明的体验。

在购买邮轮票后，我还能添加机票保障吗？

机票保障必须在预订时选择，不得在购买后添加。

迟到和不出席的人

一旦收到付款，除非在预订时购买了船票保证，否则游轮是不能退款的。我们很乐意重新安排您的游轮日期，或者在您预定的游轮前48小时内通知您，发放一张已付金额的礼品卡。邮轮旅行在48小时内不可退款，也不可转让。我们不对没有出现或晚到的人进行赔偿。

Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise.

如果您的邮轮被城市游轮取消，您将收到通过电子邮件和短信发送到我们档案中的号码的三种选择。

 

选项1：您可以转到您选择的另一个邮轮日期。请注意，如果您重新安排到一个较低价格的邮轮，我们将退还您的差价。如果您重新安排到价格较高的邮轮，一旦选择了新的日期，将需要支付差额。请注意，价格可能会根据需求和邮轮高峰期而改变。

选项2：如果你不确定新的日期，你可以把你的资金转移到礼品卡中。礼品卡永远不会过期，可以用来在我们的网站上预订。关于礼品卡的更多信息，请访问礼品卡页面。

选项3：如果你不能在未来的日期加入我们，你将收到全额退款，退回到原来的付款方式。请允许3-5个工作日的时间让资金出现在你的账户中。

注意：你可以通过邮轮取消通知中提供的链接来选择这3个选项。

We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.

There are no age restrictions for most cruises, and all minors require adult supervision. Some cruises may offer a discounted rate for children. Please contact us 欲了解更多信息。 

Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises. 

河流、港口、观鲸之旅和水上的士

Casual attire: jeans, shorts, t-shirts, Sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers as it may get breezy out on the water. 

签名早午餐、午餐和鸡尾酒巡游

Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses 

签名晚餐和首要产品

Cocktail attire: collared shirts, blouses, sports coats, slacks, and dresses. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged. 

Premier Plus (Bateaux and Odyssey Chicago River)

Semi-formal dress code: dresses, collared shirts, dress pants and jackets encouraged. Casual jeans, t-shirts, shorts, gym shoes, and flip flops are strongly discouraged. 

Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.

除波士顿、长滩、滨海德尔雷、纽波特海滩、萨克拉门托、马里波萨海港之旅、海港之旅、观光与小酌游轮和观鲸游轮外，只允许在室外甲板上吸烟。请将所有垃圾丢弃在适当的容器中。请勿向水中扔任何东西。请帮助我们保持水域清洁。

大麻制品是不允许的，因为我们根据美国海岸警卫队和加拿大交通部的规定进行操作。

City Cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Entertainment is subject to change. Please contact us if you have any questions

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s) if applicable. Decks are never guaranteed for non-private groups. We assign seats based on needs and capacity for each cruise.

你们会在船上宣布我的特殊场合/庆祝活动吗？

蛋糕政策

Cakes may not be stored in our facilities. They must be held at your table due to limited storage space on the ship and must be kept at the guest’s table.  There are no open flames allowed on the vessels including birthday candles. We allow flameless or LED birthday candles. A cake cutting fee may apply, which varies by port.

*Boston and Canadian Dining boats cannot accept cakes. 

装饰政策

All City Cruises vessels are decorated with linens, votive centerpieces, silver, and china. Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our vessels. 

餐船可以提供素食餐，可以在预订时安排。如果你的团队中有许多素食者，或者有任何素食者，请在预订时说明。如果你是通过游览专家通过电话或在线聊天预订，请在预订时通知专家任何食物过敏或其他饮食限制。

只要提前通知，我们可以满足大多数特殊的饮食需求。

什么时候提供食物？

餐饮游轮的食品服务在登船后开始。

我是否需要在出航前预选菜单？

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online.

我可以带自己的食物上船吗？

Yes! We encourage our guests to capture their amazing experiences onboard. Please note we prohibit the usage of drones. 

允许服务性动物上船。服务性动物被定义为经过单独训练为残疾人做工作或执行任务的动物。它们是工作动物，不是宠物。服务性动物必须被束缚、捆绑或拴住，除非这些装置干扰了服务性动物的工作或个人的残疾无法使用这些装置。根据《残疾人法案》，唯一功能是提供安慰或情感支持的狗不符合服务动物的条件。

在芝加哥的海狗游轮和其他港口的特定宠物活动中，允许养狗。

Explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature that could be harmful to yourself or others, as determined in our sole discretion, may not be brought onboard any of our vessels.

City Cruises is not affiliated or associated with any fireworks shows or displays and cannot guarantee any fireworks displays for your experience. Therefore, compensation will not be awarded for fireworks displays queries. 

Since water travel involves uncertainties not present in land facilities, City Cruises may, in its sole discretion, remain dockside, substitute vessels, change the course or schedule of the Service, discontinue the Service, or cancel the Service for any reason. City Cruises shall have no liability arising from any such change of course or schedule, change of vessel, discontinuance, cancellation, or other failure to depart from or arrive at any port at the scheduled or announced time.

You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.

是的，你可以为私人活动租用船只。我们的船队有各种各样的船，非常适合各种活动的需要。

我必须为我的活动预订整个游艇吗？

你不必为你的活动保留整艘船。我们在定期安排的餐饮巡航中举办许多活动和各种规模的团体。你可以为你的活动保留餐船上的私人空间。欲了解更多信息，请访问私人活动页面

The cost of your private event varies by the type of vessel, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on private event pricing and to fill out a form please visit: Private Events

Yes, City Cruises Gananoque operates tours from two port locations. The Gananoque Port (280 Main Street, Gananoque, ON K7G 2M2) offers a 1-Hour 1000 Islands Cruise, 3-Hour 1000 Islands Cruise, and a 5-Hour Boldt Castle Stopover Cruise. The Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON K0E 1L0) offers a 1-Hour 1000 Islands Cruise with breathtaking views of Heart Island and Boldt Castle (please note: this cruise does not stop at Boldt Castle).

Yes, you can charter a vessel for a private group outing. For private charter bookings, both cash bar and host bar options are available. For food, we offer a special Charter Menu (no outside food or catering is permitted). To inquire about a private charter booking please email [email protected].

For reservations of 1-19, you can manage your reservation through the My Account page on the City Experiences website.

Contactless Payment options of Credit and Debit cards are recommended. Cash is accepted. Please note we do not accept American Express.

No outside food or beverages are permitted; however, our boats are fully licensed and select food & beverage is available for purchase while onboard.

Yes, the port at Gananoque has a land-based restaurant, Dockside Restaurant, serving casual and comfort food. The restaurant is also connected to a Gift Shop featuring City Cruises Gananoque apparel as well as other gifts and souvenirs. Plus, just outside the Restaurant is the Ice-Cream Stop serving cold favourites.

Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.

Yes, all main decks of the vessels are wheelchair accessible.

City Cruises Gananoque welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises. Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. City Cruises Gananoque will request documentation from the guest (i.e., identification card) confirming that the guest requires the animal for reasons relating to a disability. All other animals and pets are not permitted on City Cruises Gananoque property.

只有在5小时的波尔德堡停靠巡游中才需要护照。请看下面的更多细节。

• 由于波尔特城堡和辛格城堡位于美国境内，乘坐城市游轮加纳诺克波尔特城堡中途停留游轮的乘客需接受美国海关和边境检查。
• 乘坐城市游轮（City Cruises Gananoque Boldt Castle Stop-over Cruise）需出示护照、强化驾驶执照和/或 Nexus 卡。16 岁以下儿童的出生证明可代替护照。
• 加拿大或美国以外国家的公民除护照外，还需要访问签证。由于美国海关和边境管制局不再接受免签证申请表，因此必须使用经批准的旅行授权电子系统（ESTA）。详情请联系美国海关与边境保护局。访问其网站请点击此处。
• 美国海关和边境管制局有权拒绝任何人进入博尔德城堡。在这种情况下，City Cruises Gananoque 将不退还任何款项。

No, the 3-Hour Depths & Discovery Cruise from Gananoque and the 1-Hour Landmarks of the 1000 Islands Cruise from Ivy Lea sail around Heart Island and Boldt Castle but do not stop, therefore passports are not required for these cruises. Please note the 1-Hour Original Heart of the Islands Cruise from Gananoque does not pass Boldt Castle

For your convenience, the price of the Boldt Castle Stopover Cruise includes the Boldt Castle Admission Fee.

• 由于波尔特城堡和辛格城堡位于美国境内，乘坐城市游轮加纳诺克波尔特城堡中途停留游轮的乘客需接受美国海关和边境检查。
• 乘坐城市游轮（City Cruises Gananoque Boldt Castle Stop-over Cruise）需出示有效护照、强化驾驶执照和/或 Nexus 卡。16 岁以下儿童的出生证明可代替护照。
• 加拿大或美国以外国家的公民除护照外，还需要访问签证。由于美国海关和边境管制局不再接受免签证申请表，因此必须使用经批准的旅行授权电子系统（ESTA）。详情请联系美国海关与边境保护局。访问其网站请点击此处。
• 美国海关和边境管制局有权拒绝任何人进入博尔德城堡。在这种情况下，City Cruises Gananoque 将不退还任何款项。

• 周末的早午餐游船
• 平日里的午餐巡航
• 晚餐游船
• 观光海港之旅
• 景点与美酒鸡尾酒巡游

在多伦多市中心的Harbourfront附近有很多有趣的活动可以享受。

1. 享受多伦多城市游轮的观光之旅
2. 参观多伦多群岛
3. 参观CN塔
4. 在多伦多市中心购物和就餐
5. 在Centreville游乐园玩耍
6. 与多伦多城市游轮一起享受美食游轮之旅

从游船到海岛旅行和各种景点，你不会有任何选择。

Toronto is an amazing city full of attractions, events, and great food. If you are planning on visiting Toronto, make sure to research everything beforehand so you can make the most of your trip! There are plenty of fun things to do in Toronto! For instance, you can visit city’s many attractions and museums, enjoy the diverse food, and drink scene or take part in one of its many annual festivals.  Toronto is known for its various sporting activities too and there is something to enjoy round the year.   Toronto offers something for everyone to enjoy in this vibrant city.  Harbourfront area in downtown Toronto is a popular spot for enjoying various cruises with City Cruises besides host of other activities to keep you busy including visit to the Toronto Islands.

Harbourfront area on the shores of Lake Ontario offers waterfront parks, trails, cruises, restaurants, theatres, and various other attractions. Harbourfont also offer water taxis to the Toronto islands for beaches and Centreville Amusement Park.   The city ferry is also located at the Harbourfront to visit the Toronto islands.  City Cruises operates at the Harbourfront and offer various Sightseeing, Cocktail, Dining and Private cruises. Enjoy a variety of dining and sightseeing cruises or book a private event with City Cruises, along Toronto’s harbourfront while you take in picturesque views of the Iconic Toronto skyline.

Tickets are not required to be printed for boarding of Indy Cruises or Private Events. When boarding an Indy Cruise, please show either a digital or printed ticket with your confirmation number and name. Private Events to not require any form of tickets.

多伦多城市邮轮公司不拥有或经营该地区的任何停车场。由于多伦多市中心和海滨地区交通繁忙，我们建议您在计划出行和抵达时间时考虑到这一点。有关附近的停车选择，请查看下文：

- 多伦多皇后码头 235 号海滨中心停车场，安大略省 M5J 2G8
- Southcore Financial Centre, 18 York St, Toronto, ON M5J2T8
- RBC Waterpark Place, 83 Queens Quay W, Toronto, ON M5J 2T5

Due to ship-build compliance requirements, our vessels are not fully accessible. The Elite is not accessible. The Oriole can use a ramp to accommodate non-motorized wheelchairs at boarding; however, the bathrooms are located on the lower level. The Northern Spirit can accommodate assisted boarding via the main deck for guests (with limited mobility i.e., walkers) in non-motorized wheelchairs. None of the bathrooms on Oriole, Showboat or Northern Spirit are accessible or have changing stations. The Toronto Odyssey is wheelchair accessible for the main deck (Maple Deck) and has one bathroom that is also wheelchair accessible.

Sightseeing/Lunch cruises are casual. Dinner cruises are business casual. Shirts and shoes must be always worn, and no bathing suits allowed. High heels/stilettos are not recommended on board.

Of course, children are allowed on both lunch and dinner cruises (if the client requests). Limited booster seats available upon request. Some events have age restrictions which guests will be notified of upon booking.

Strollers are permitted on dining cruises. Strollers cannot be kept at the table. The strollers are stowed elsewhere for the duration of the cruise.

Our seating chart is prepared based on the size of the groups onboard. Seating requests are not always guaranteed. We always try our best to accommodate all our groups. A guaranteed window seat can be purchased upon booking.

On all events, beverage service closes at docking, and guests are allowed 30 minutes to disembark.

一旦收到付款，除非在预订时购买了船票保证，否则游船的费用是不能退还的。我们很乐意为您重新安排您的巡航日期，并在您预定的巡航前48小时内通知您所支付的金额。在您出航的48小时内，邮轮票是不可退款和不可转让的。我们不对没有出现或晚到的人进行赔偿。

使用 "船票保障 "购买的产品可以在原定出发时间前2小时内重新安排或取消，并获得全额退款，但要扣除不可退款的 "船票保障 "费用。票务保障不适用于特定的游轮，如假日游轮、特色游轮或合作游轮，或其他注明的体验。

All our buffets are completely labelled and can accommodate any major allergy. Vegans and Gluten Free guests have the option of eating from the buffet. If an allergy or dietary restriction of a guest cannot be accommodated with the buffet, we can request a special dish prepared by our chef. For any special meal we must have the guests name and their list of allergies to give to the Chef. With 48hr. notice, guests who follow a kosher diet can select a meal from our kosher caterer to be delivered at an additional charge. The chicken and beef used for the main entrees on our menus is halal.

City Cruises Toronto sails rain or shine. In the case of severe weather conditions or upon the direction of Transport Canada, we will remain dockside, but provide the full dining service. The dining areas on all our vessels are completely enclosed.

通常情况下，这不是一个问题。我们停留在平静的内港，以最多7-10节的速度行驶。如果你对晕船非常敏感，请在上船前采取必要的预防措施。 我们在船上不提供任何晕船药。

The Northern Spirit, Elite and Toronto Odyssey are the only vessels to offer full heating on board during the colder months. During the hotter months the Northern Spirit, Elite, Showboat and Toronto Odyssey offer climate-controlled air-conditioning.

The Water Taxi is operated by a separate privately owned company. To coordinate guests arriving/leaving via water taxi, the taxi will need to be booked by the guest who will then communicate the time of the booking to the coordinator. The coordinator will communicate the arrival time of the water taxi to the on-board manager and captains so that they can ensure the vessel is in the inner harbour to meet up with the water taxi. *Water Taxis are subject to availability at the discretion of the water taxi company. Their services are weather dependent and seasonally available.

We aim to fill bellies and minds and so our tours are so much more than a just a tasting experience! Your guide will tell you about the city, its history, monuments, and food evolution. During your experience you will learn loads about local culinary history, the current food scene, typical plates, and ingredients.

All tour tickets must be purchased in advance through this website. We don’t allow walk-ups or cash payments on the day. You can book a tour through this website up until one hour before the tour start time. But our tours do often sell out in advance, and we’d hate you to miss out so to ensure you get the time and date you want, please book well in advance.

If you’d like an invoice, please contact us at BEFORE purchasing and we’d be happy to arrange this for you.

When you book your tour through our secure booking system, you will be able to pay with credit card.

Yes, always. We use a secure connection and your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Our SSL certificate has been issued by Cloudflare.

Of course you can! One of the great things about our tours is the chance to meet other fellow foodies. If you’re still the only one booked 36~48 hours before your tour, we’ll get in touch with you to offer a couple of options: switching to a different tour that has other guests booked on or a full refund.

我们喜欢让好奇的孩子和他们的父母参加我们的日间旅游！请记住，这涉及到相当多的步行，而且样品不一定是孩子们所习惯的。请记住，这涉及到相当多的步行，而且样品可能并不总是儿童所习惯的。有任何疑问，请与我们联系。

不吃东西的5岁以下儿童可以免费参加我们的小团体旅游!只需在预订时注明，以便我们知道他们会加入你们。我们提醒家长，婴儿车在狭小的街道上可能会很累赘，而且餐厅里往往没有地方放婴儿，所以请尽可能使用婴儿背带。

最后，请注意，我们大部分的晚间旅游是为18岁以上的成年人提供的。

Given the traditional and often small establishments we visit, we’re unable to exceed the guest limits on a tour. But please get in touch and we’ll let you know what your options are.

There’s no official waiting list. If a tour is full, please feel free to contact us and we’ll see if we can open another tour.

Our tours start right on time so that the food doesn’t get cold. When you book a tour you will receive an email confirmation from us with the meeting details for that tour. It is essential to be on time (we recommend arriving 15 minutes early) as we are unable to wait for latecomers, and you will not be able to catch up to the group. Late arrivals and no-shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after a tour’s departure.

There are bathrooms are stops throughout each tour (though not necessarily at all stops). Please check with your guide.

Not only are they allowed, they’re encouraged! And please share your experience with us by tagging any pictures with our social media accounts!

Our tours do include some time to shop at certain food shops, however unscheduled stops are discouraged for the sake of finishing the tour on time and out of respect to other guests. If you’d like to return to any shops or stops for shopping after the tour, please ask your guide for directions.

Grab an umbrella and get ready for some delicious food! Our tours are held rain or shine. Please check the conditions and dress appropriately.

Unfortunately, due to small alleyways and multilevel restaurants, our tours are not wheelchair or baby stroller accessible.

Gratuities are greatly appreciated, although never expected nor mandatory. The standard gratuity in the tour industry is 10-15%.

Currently our small group tours are offered exclusively in English, but if you would like a private experience in another language, please get in touch and we can see if it is possible to accommodate your group.

All payment must be made by credit card, either over the phone with our Customer Service agents or directly through our website’s booking engine, which transmits your credit card data securely and assures you the highest level of protection. Our guides cannot accept cash as payment for your tour.

Our tours are all-inclusive packages that include all tickets and reservations fees in advance, often with exclusive early access or “skip the line” privileges to avoid long waits and cannot be used with other tickets or passes to the various museums and historical sites included.

It means the tour price listed on our website includes all tickets, reservations, and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide or grabbing a snack after your tour.)

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

You can view a complete summary of our policy here.  For any further questions about our cancellation policy, please feel free to chat with us.. Contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916.

Yes! You can purchase a gift card on our website here.

正如我们的名字一样，我们的大多数旅行都涉及到至少一半，甚至大部分时间的步行。除了少数的一日游、自驾游或乘船游览外，你可以预期会有相当多的步行。客人应该能够以适度的速度行走而不感到困难。

想和我们一起旅游，但担心跟不上团队的步伐？如果对我们的取消政策有任何进一步的问题，请随时与我们交谈。通过电话联系Walks。从美国（免费）。+1-888-683-8670，或国际。+1-202-684-6916，我们也许可以为您和您的团队安排一个私人旅游。

每个旅行都是不同的，但在大多数情况下，由于各种原因，那些行动不便的人在团体旅行中会遇到困难。我们的团体旅游利用了多个无法进入的区域，如楼梯、狭窄的通道和考古遗址的不平整表面。

但这并不意味着对我们的每一个旅游团都是硬性拒绝。首先，请检查我们网站上的旅游页面的常见问题部分。通常情况下，我们会传达一个景点是否可以让那些行动不便的人到那里去。

对于Walks of Italy来说，由于各种原因，我们的大多数团体旅游无法容纳轮椅。例如，在梵蒂冈博物馆，轮椅使用者需要遵循一条不同的路线，不坐轮椅的人无法进入。在斗兽场，电梯经常失灵，需要更复杂的解决方案。在大多数情况下，我们可以在预先安排的私人旅游中为轮椅使用者提供服务（视情况而定），以使导游能够根据他们的特殊要求调整路线。不过，请在预订前与我们联系，并注意客人要负责推动自己的椅子--导游将无法做到这一点。

对于某些旅游，我们可以安排一个私人旅游，并考虑到任何限制。如果你想讨论这种可能性，请通过聊天与我们联系。通过电话联系Walks。从美国（免费）。+1-888-683-8670，或国际。+1-202-684-6916，我们也许可以为您和您的团队安排一次私人旅游。

每个旅行都是不同的，但在大多数情况下，由于各种原因，那些行动不便的人在团体旅行中会遇到困难。我们的团体旅游利用了多个无法进入的区域，如楼梯、狭窄的通道和考古遗址的不平整表面。

但这并不意味着对我们的每一个旅游团都是硬性拒绝。首先，请检查我们网站上的旅游页面的常见问题部分。通常情况下，我们会传达一个景点是否可以让那些行动不便的人到那里去。

每个旅游团都是不同的，但在大多数情况下，婴儿车在团体旅游中是困难的。一些景点不允许婴儿车进入，而自驾游和一日游在车内没有额外的存储空间。

但这并不意味着我们的每一个旅行团都会被硬性拒绝。如果你联系我们，我们可以看看是否可以安排一些事情。

如果允许使用婴儿车，请确保它是小型、轻便和可折叠的。

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets, or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually be booked two to three weeks in advance, and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

我们不保留等待名单，因为我们收到的请求太多，我们根本无法适当跟进每个人。我们建议定期检查，看看已售完的巡演是否有空位。

When we have space! If you can’t book on our website, a tour may be off-sale because it’s within a day or two of the start time.

每一次旅游都需要一些物品来做最好的准备。

• 舒适的鞋子。我们#走走，所以确保你能沿着不平坦的表面、泥土路、鹅卵石等导航是至关重要的。
• 水。人类需要水，所以我们建议带上一些水
• 防晒霜。帽子、太阳镜、阳伞和/或防晒霜在那些温暖的月份会有帮助。 有几个景点没有很好的遮阳。
• 遮挡天气。建议在凉爽的月份穿上大衣、雨衣和/或雨伞，并穿上多层衣服。(请记住，我们的旅游是风雨无阻的！）。
• 带照片的身份证。有些旅游团/景点需要带有照片的身份证，上面有出生日期。
• 确认ID。确保这一点很容易获得。
• 学生证。如果你订的是学生票，你需要提供你的学生证。

我们强烈建议你打印你的确认信，主要是因为它包含了关于会议地点的宝贵信息，Walks的详细联系方式，照片和地图，以帮助你到达那里。那些精通技术的人可能想在你的手机上添加书签，这样你就可以很容易地把它调出来供你自己参考。

参加你的旅行团不需要该确认邮件的实体或数字副本。你的导游（或旅游协调人）将在我们的数据库里有你的名字，所以如果你知道预订上的名字，你就可以了

我们的旅行团风雨无阻，我们的导游很擅长在各种天气条件下进行导航，以确保你尽可能地舒适。他们会尽可能找到阴凉的地方，在悬崖下暂停--类似这样的东西。

在非常罕见的情况下，如果天气特别恶劣，一些景点可能会关闭（例如，斗兽场在发生水灾时可能会关闭）。如果时间允许，并且我们有事先的警告，我们会在发现情况后尽快与您联系。

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.
During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

True to our name, we #takewalks! Most of our tours involve walking for at least half, if not the majority of the time. We strongly recommend wearing comfortable shoes where you can navigate a variety of surfaces including cobblestone, pavement, dirt pathways, and city streets.

一旦你预订，你会收到一封确认邮件。该确认函将向你显示集合点的地址，以及如何在该地址找到的简短描述，还有集合时间。我们在旅游开始前15分钟集合，这样我们可以让每个人签到，并准备好#takewalks!

我们通常（除少数例外）使用在谷歌地图上容易找到的集合点。

下面是一个例子。

集合点。Via delle Terme di Tito, 72 (Oppio Caffè) 在Oppio Caffè对面的Colle Oppio公园的大门口集合。

这个集合点位于Via delle Terme di Tito 72，你可以很容易地把它放到谷歌地图上并找到准确位置。一旦你到达这个地址（也就是Oppio Caffè），你就会看到街对面的Colle Oppio公园的大门，看到你的导游在等着你

你的导游（或旅游协调人）将在旅游开始时间前15分钟到达集合点。他们将拿着一个标有Walks标志和 "在此集合 "字样的牌子。

我们的集合点标志看起来是这样的。

我们理解你可能会在一个新的城市里遇到麻烦。我们强烈建议为您的旅行留出充足的时间--但世事难料。

请注意，我们要求所有客人至少在预定的旅游开始时间前15分钟到达旅游集合点。

如果您在寻找集合点时遇到困难或在途中被耽搁，请拨打以下任何一个紧急电话：意大利的紧急电话，+39-069-480-4888或巴黎的旅行团，+33-176-36-0101，而不是我们的常规客户服务号码。

如果你迟到了，最好与我们联系，以便我们能联系到你的导游。
这并不是所有的旅行团都能做到的--我们的导游与其他客户在一起，而且已经在旅行中了（我们要求他们在旅行中不要使用手机）。但在某些情况下，几分钟的延迟是可以补救的。大多数时候，导游会在旅游开始时间的5分钟内离开集合点。

在某些情况下，我们可能会重新安排你的行程，但要视情况收取少量的修改费。你必须在错过旅游后的24小时内与我们联系，以进行这种修改。

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. For any further questions about our cancellation policy, please feel free to chat with us.  Or, contact Walks via telephone: From the US (toll-free): +1-888-683-8670, or International: +1-202-684-6916 as soon as possible.

Unfortunately, we cannot accept private requests at this time. To provide the highest quality services, we devote our resources to small group tours to guarantee an intimate and personal experience and the best possible value for our clients. If you require a wheelchair itinerary, please reach out to us.

是的。我们的旅游都是用英语进行的。我们不提供多语言旅游，这意味着你永远不必在导游先用英语，然后用德语，然后用意大利语说话时等待。(相信我们，这种情况会发生！）。

我们会尽最大努力满足饮食限制--我们知道食物对每个人都很重要！我们需要在你的旅行之前提前告知你的饮食需求，所以最好尽快联系我们。我们确实需要在你的旅行之前提前了解你的饮食需求，所以最好在你预订后尽快联系我们--请随时给我们发电子邮件：[email protected]。通过电话联系Walks。从美国（免费）。+1-888-683-8670，或国际电话。+1-202-684-6916.

在某些情况下，替代是不可能的。例如，我们的意大利面制作课程，就其性质而言，不适合乳糜泻患者，我们的罗马美食之旅的披萨制作部分也不适合。

对于有严重食物过敏的客人，我们建议避免参加美食之旅，在外国的所有食物都要非常小心，因为这些食物并不总是按照美国的标准来标注。

我们不仅热爱艺术、历史和文化--我们还热爱美食。我们的导游都是当地人，他们希望你在访问他们的城市时有一个不可思议的经历。他们将很高兴为你指出他们在该地区最喜欢的景点的方向。只要问他们就可以了。

天主教教堂和宗教场所（如地下墓穴）的着装要求男女都要遮住肩部和膝盖。在夏季，我们建议男性穿T恤和长短裤，并遮住膝盖。对于女性来说，如果你穿着无肩带的上衣或裙子，请带一件开衫。如果你穿的是短裤，我们建议你带一条纱笼，把你包在里面。

Due to a new set of rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors undertake a more thorough security check at the Colosseum, which can cause delays.

YES! Any tour that covers the Colosseum, Roman Forum, and Palatine Hill include a lot of walking (that applies even more to our Best of Rome tour). Our tours shouldn’t present too much of a challenge to anyone with a normal fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night Tour.

可能不会。我们的墓穴、骨头和地下墓穴之旅包括参观罗马地下墓穴，这是一系列长长的地下通道。虽然它们相当开放，而且光线适中（而且完全安全），但它们可能不适合有特别严重幽闭恐惧症的人。如果你认为你有可能在这些情况下经历恐慌，我们建议你不要选择这种特殊的旅游。

Seeing all of Rome in a single day is pretty tiring. We do leave time for a lunch break during which you can rest, and our guides are always very conscious to pace our tours to suit your group. For guests with a normal fitness level and good health, it won’t be too much but if someone in your party has issues with mobility or fitness, we would recommend that you take the Best of Rome and Vatican Highlights on separate days, to give you time to rest in between.

Our Rome Food Tour can be tailored to suit most dietary requirements so long as you give us enough notice to prepare. The pizza-making section of the tour is not suitable for coeliacs. Our Pasta-Making Class, by its nature, is not suitable for coeliacs but should be okay for everyone else. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution – for example the bread, meat and cheese shop on the Rome Food Tour will always be visited and tastings cannot be substituted. For guests with severe food allergies, we recommend not taking a food tour and being very careful with all food in Italy, which isn’t always labeled to U.S.-standards.

The Vatican Museums have a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

According to Vatican Museum rules, only small bags can be brought inside the Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be carried inside but anything larger than that, plus large umbrellas, must be checked at the cloakroom. Items may be left at the cloakroom without charge but please note that you must return to this spot to collect your belongings before 5pm or return the following day. As our tours mostly end at St. Peter’s Basilica this is quite inconvenient, as you will be required to walk about 20 minutes from there back to the entrance of the Museums. In the case of our Vatican Highlights Tour, guests may have to leave the tour early to reach the cloakroom before it closes and will not be able to visit St. Peter’s Basilica.

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. In the case of our Pristine Sistine, and Full Day Vatican tours, you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour, you have a choice. Your tour ends inside the Sistine Chapel where you are welcome to stay or continue exploring the Museums. Alternatively, follow your guide for special skip-the-line access to St. Peter’s Basilica.

Yes. All of our Vatican tours include skip-the-line access as standard. This means that we use the special group entrance with pre-reserved timed-entry tickets, so you’ll never have to wait in long general access lines. For extra special entry, check out our Pristine Sistine Tour. Any of our group tours that visit St. Peter’s Basilica also include skip-the-line access there.

大多数都是如此--我们的 "原始西斯廷"、"完整梵蒂冈 "和 "梵蒂冈全日游 "包括圣彼得大教堂的导游，虽然我们的梵蒂冈精华游不包括导游，但你可以跟随导游进行特殊的跳线参观，让你进入大教堂自行探索。然而，请注意，圣彼得大教堂是一座正常运作的教堂，经常用于宗教仪式。因此，大殿有时会在没有事先警告的情况下关闭。在这种情况下，我们确实会尽力提醒您，您的导游会在梵蒂冈博物馆内为您提供更长的游览时间。

请注意，大多数星期三，当教皇听证会在圣彼得广场举行时，圣彼得大教堂是关闭的。

No, non, ne, nee, absolutely not. And the Sistine Chapel guards are scary, so we don’t recommend trying it.

No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be booked directly through the Vatican authority responsible for caring for them. Access is limited to only a few groups a day and tours are in huge demand though, so we recommend booking a few months before your trip where possible. For reservations email [email protected].

We don’t – nor should anyone else! Tickets to the Papal Audience are provided free by the Vatican. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3:00 pm and 8:00 pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

Yes! All Walks of Italy services will run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some sites may be closed. In these cases, we will try to contact you in advance, where possible.

Although you are unable to carry large backpacks around the Doge’s Palace, there is a free bag check at the entrance. Feel free to leave handbags and purses here too and collect them after your tour.

Unfortunately, children under the age of 6 years old are not allowed to join the Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.

The Doge’s Palace Secret Passages Tour visits the secret archives and hidden passages of the Palace. This means that the tour does enter some small, relatively dark spaces between rooms. If you are nervous of this or suffer from claustrophobia, we advise that you don’t take this tour.

There is no AC, so the passages can become quite hot over the course of the Doge’s Palace Secret Passages Tour.

At St. Mark’s Basilica, as at all Catholic churches and religious sites, visitors are asked to cover their shoulders and knees. For men this means long shorts or trousers, while women should wear long skirts or trousers. If you are wearing shorter shorts, please bring a sarong or similar to cover up. If your top is sleeveless, we recommend that you bring a cardigan.

With enough notice, we can tailor our Venice Food Tour to suit most dietary requirements, although this tour is not suitable at all for coeliacs. Please contact our Customer Service team at [email protected] as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guests may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to U.S. standards.

That depends on where you’re going! Venice gondolas are best for the atmosphere and travel quite slowly. They are therefore best for the small quiet back canals of the city. If you are traveling between two points, however, or want to tour busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a motorboat.

Dress code at Catholic churches and religious sites requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we recommend bringing a sarong to wrap around you inside.

Currently, you can. Guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

With enough notice, we can tailor our Florence Food Tour to suit most dietary requirements. Please contact our Customer Service team at [email protected]

尽可能提前，以使我们能够准备。虽然我们会尽力满足有食物偏好或过敏的客人的要求，但请注意，并不总是能够进行替代，因此，客人可能会比其他人享受更少的试吃。由于我们访问的是当地企业，我们不能保证可能没有一些成分的痕迹。如果你有非常严重的过敏症，我们建议你不要参加我们的美食之旅，在意大利你要特别小心，那里的食物往往不按美国标准标注。