FAQ's

Zijn jullie cruises toegankelijk?

City Cruises heet iedereen welkom! Wij doen er alles aan om uw riviercruise veilig, plezierig en toegankelijk te maken.

  • Toegankelijke boot: Onze volledig uitgeruste River Duchess vaart volgens een vast schema. Neem van tevoren contact met ons op om de tijden voor uw bezoek te bevestigen.
  • Informatie over toegankelijkheid: Bekijk voor gedetailleerde informatie over toegankelijkheid onze Toegankelijkheidsverklaring voordat u uw cruise maakt.

Heb je vragen? Aarzel niet om contact met ons op te nemen! Bel ons op 020 77 400 400 of stuur een e-mail naar [email protected].

Hoe werkt de Riverbus?

Between the first Saturday of April and the last Sunday of September, our sailing schedule includes weekends, as well as Tuesdays and Thursdays during the York school holidays.

Wat zijn de haltes van de Riverbus Service?

Our cruise commences at 9:30am from Naburn Lock, then proceeds towards Acaster Malbis. At 9:45am, the journey resumes, and we make our way to the Kings Staith #3 landing stage, arriving at approximately 10:40am (subject to river traffic).

Hoe laat is de terugreis van de Riverbus?

Departing from the Kings Staith landing at 4pm, our boat will first sail towards Naburn lock, before continuing on to Acaster Malbis.

Is er een bar in de Riverbus?

A bar is available where you can buy beverages, light refreshments and snacks.

Wat is de Riverbus Service?

Experience a distinct and hassle-free mode of transportation between York’s enchanting city centre and the charming villages of Acaster Malbis and Naburn with our River Bus Service.

Hoe lang duurt de Riverbus Service?

The River Bus Service takes around 70 minutes from Naburn and approximately 55 minutes from Acaster Malbis.

Is de Riverbus geschikt voor kinderen?

We warmly welcome children on board and are pleased to offer complimentary admission for those under 4 years old.

Kan ik mijn huisdier meenemen op de Riverbus Service?

Goed opgevoede honden zijn van harte welkom aan boord van onze Daytime Sightseeing Cruises, River Bus Service en Self Drive Boats, zonder extra kosten, zolang ze aangelijnd zijn. Let op: alleen geleidehonden zijn toegestaan op onze Dining Cruises en Santa Experience.

Wat moet je dragen op de Riverbus Service?

Om je comfort tijdens de cruise te garanderen, raden we aan om comfortabele kleding en schoeisel te dragen. Het is ook aan te raden om een lichte jas of trui mee te nemen voor het geval het wat koeler wordt.

Wat zijn bezienswaardigheden in de buurt in York?

Tijdens een bezoek aan York zijn er talloze attracties te ontdekken in de omgeving, waaronder de iconische York Minster, het Jorvik Viking Centre en het National Railway Museum. Bovendien kun je ontspannen wandelen langs de beroemde stadsmuren of de charmante winkels en cafés in de Shambles verkennen.

Is de Riverbus toegankelijk voor rolstoelgebruikers?

Unfortunately, the landing at Naburn is not accessible for wheelchairs. However, our landing at Acaster Malbis, as well as our Kings Staith landing, are fully accessible. Please consult our team to confirm the boat that is scheduled for your visit, as our accessible vessels are the River Palace and River Duchess.

Do you provide a Carer Ticket?

Yes, one carer is admitted free along with a full-paying guest. To qualify, the carer should bring proof that they are the paid guest’s registered carer. Documents that we accept as proof are as follows:

From the carer; Carers Card, Carers Allowance Letter of Award (and proof of ID), GP letter confirming caring responsibility. From the person requiring care; Disability Living Allowance Letter (DLA), Personal Independence Payment document (PIP), Attendance Allowance letter, Blue Badge, an Access Card with +1 symbol. Persons with a visual impairment may also present a Registration Card (BD8), or Certificate of Visual Impairment (CVI).
To redeem when booking via the website, please make the booking for the whole party except the carer(s). Then, at least 48hrs before, please email [email protected] with the booking number and one of the methods of proof listed above, requesting a carer ticket to be added to the booking. Please also ensure you bring proof with you on the day of your cruise to ensure speedy boarding!
To redeem without pre-booking, simply head to the Boarding Location and speak to a member of the City Cruises team selling tickets, bringing proof as listed above.

Wat doen we als de rivier overstroomt voor de Riverbus?

In York, there may be occasional instances of elevated river levels, which could affect our regular sailings. Nonetheless, we will strive to continue our voyages as long as it is safe to proceed. However, our smallest boat may face limitations and be unable to pass beneath the bridges at a certain point. We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.

Accepteert u de York Gift Card?

Ja, maar we kunnen alleen de digitale E-Card accepteren - we kunnen geen fysieke kaart accepteren.

U kunt uw York Gift Card inwisselen door de digitale kaart te tonen bij het Boarding Point of bij de On-Board Bar.

What can you expect to see on this cruise?

Departing from King’s Staith, your cruise takes in York’s historic waterfront and landmarks during the evening:

  • Heading South: Glide past Tower Gardens and the historic Blue Bridge (the mouth of the River Foss), before passing Rowntree Park and the modern Millennium Bridge.

  • Heading North: Cruise under the architectural spans of Skeldergate Bridge, Ouse Bridge, and Lendal Bridge, taking in the scenic views along Dame Judi Dench Walk towards St Peters School and a glimpse of the Minster.

  • York’s Waterline: Enjoy a unique perspective of the city’s historic stone architecture and modern frontage!