FAQs

Os vossos cruzeiros são acessíveis?

A City Cruises dá as boas-vindas a todos! Estamos empenhados em tornar o seu cruzeiro fluvial seguro, agradável e acessível.

  • Barco acessível: O nosso barco River Duchess, totalmente equipado, funciona com um horário fixo. Para confirmar os horários da sua visita, basta contactar-nos com antecedência.
  • Informações de acessibilidade: Para obter informações pormenorizadas sobre acessibilidade, consulte a nossa Declaração de Acessibilidade antes do seu cruzeiro.

Tem perguntas? Não hesite em contactar-nos! Ligue-nos para o 020 77 400 400 ou envie um e-mail para [email protected].

Como funciona o Riverbus?

Between the first Saturday of April and the last Sunday of September, our sailing schedule includes weekends, as well as Tuesdays and Thursdays during the York school holidays.

Quais são as paragens designadas para o serviço Riverbus?

Our cruise commences at 9:30am from Naburn Lock, then proceeds towards Acaster Malbis. At 9:45am, the journey resumes, and we make our way to the Kings Staith #3 landing stage, arriving at approximately 10:40am (subject to river traffic).

A que horas é o serviço de regresso do Riverbus?

Departing from the Kings Staith landing at 4pm, our boat will first sail towards Naburn lock, before continuing on to Acaster Malbis.

Existe um bar no Riverbus?

A bar is available where you can buy beverages, light refreshments and snacks.

O que é o serviço Riverbus?

Experience a distinct and hassle-free mode of transportation between York’s enchanting city centre and the charming villages of Acaster Malbis and Naburn with our River Bus Service.

Quanto tempo demora o serviço Riverbus?

The River Bus Service takes around 70 minutes from Naburn and approximately 55 minutes from Acaster Malbis.

O serviço Riverbus é adequado para crianças?

We warmly welcome children on board and are pleased to offer complimentary admission for those under 4 years old.

Posso levar o meu animal de estimação no serviço Riverbus?

Os cães bem comportados são bem-vindos a bordo dos nossos Cruzeiros Turísticos Diurnos, Serviço de Autocarro Fluvial e Barcos com Condução Própria, sem custos adicionais, desde que sejam mantidos com trela. Por favor, note que apenas são permitidos cães-guia/ouvintes nos nossos cruzeiros com jantar e na Experiência do Pai Natal.

O que se deve vestir no serviço Riverbus?

Para garantir o seu conforto durante o cruzeiro, sugerimos o uso de roupa e calçado confortáveis. É igualmente aconselhável levar um casaco ou uma camisola leve para o caso de as temperaturas serem mais baixas.

Quais são os locais próximos a visitar em York?

Ao visitar York, existem inúmeras atracções para descobrir nas proximidades, incluindo a icónica York Minster, o Jorvik Viking Centre e o National Railway Museum. Além disso, pode passear tranquilamente ao longo das famosas muralhas da cidade ou explorar as encantadoras lojas e cafés localizados em Shambles.

O serviço Riverbus é acessível a cadeiras de rodas?

Unfortunately, the landing at Naburn is not accessible for wheelchairs. However, our landing at Acaster Malbis, as well as our Kings Staith landing, are fully accessible. Please consult our team to confirm the boat that is scheduled for your visit, as our accessible vessels are the River Palace and River Duchess.

Do you provide a Carer Ticket?

Yes, one carer is admitted free along with a full-paying guest. To qualify, the carer should bring proof that they are the paid guest’s registered carer. Documents that we accept as proof are as follows:

From the carer; Carers Card, Carers Allowance Letter of Award (and proof of ID), GP letter confirming caring responsibility. From the person requiring care; Disability Living Allowance Letter (DLA), Personal Independence Payment document (PIP), Attendance Allowance letter, Blue Badge, an Access Card with +1 symbol. Persons with a visual impairment may also present a Registration Card (BD8), or Certificate of Visual Impairment (CVI).
To redeem when booking via the website, please make the booking for the whole party except the carer(s). Then, at least 48hrs before, please email [email protected] with the booking number and one of the methods of proof listed above, requesting a carer ticket to be added to the booking. Please also ensure you bring proof with you on the day of your cruise to ensure speedy boarding!
To redeem without pre-booking, simply head to the Boarding Location and speak to a member of the City Cruises team selling tickets, bringing proof as listed above.

O que é que fazemos quando o rio está cheio para o Riverbus?

In York, there may be occasional instances of elevated river levels, which could affect our regular sailings. Nonetheless, we will strive to continue our voyages as long as it is safe to proceed. However, our smallest boat may face limitations and be unable to pass beneath the bridges at a certain point. We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.

Aceitam o York Gift Card?

Sim, mas só podemos aceitar o cartão eletrónico digital - não podemos aceitar um cartão físico.

Para resgatar o seu York Gift Card, apresente o cartão digital no ponto de embarque ou no bar a bordo.

What can you expect to see on this cruise?

Departing from King’s Staith, your cruise takes in York’s historic waterfront and landmarks during the evening:

  • Heading South: Glide past Tower Gardens and the historic Blue Bridge (the mouth of the River Foss), before passing Rowntree Park and the modern Millennium Bridge.

  • Heading North: Cruise under the architectural spans of Skeldergate Bridge, Ouse Bridge, and Lendal Bridge, taking in the scenic views along Dame Judi Dench Walk towards St Peters School and a glimpse of the Minster.

  • York’s Waterline: Enjoy a unique perspective of the city’s historic stone architecture and modern frontage!