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Our Respect Management System (RMS) formalizes our Respect our Planet commitment by setting measurable objectives and targets for our business that we track and are held accountable to over time. Niagara City Cruises uses a third party to certify our business in the following International Standards:
- ISO 9001: 2015 – Quality Management System Standard
- ISO 14001: 2015 – Environmental Management System Standard
- ISO 45001: 2018 – Occupational Health and Safety Assessment Management Systems Standard
The scope of our integrated health and safety, quality and environmental Respect Management System (RMS) includes all Niagara City Cruises operations and associated services conducted from the Niagara City Cruises’ Ticket Plaza, Lower Landing, Funicular, Vessels, Administration Offices, and Warehouse. It shall consider all activities and services that can present environmental aspects, health and safety risks, and quality concerns; compliance obligations that might appear from the needs and expectations of interested parties; and the external and internal issues, including environmental conditions, that might affect our operations.
Corporate Mission Statement
At Niagara City Cruises we are committed to respecting our crew, guests, and the natural environment. Through our integrated health & safety, quality, and environmental management system, we strive to serve you better and leave the planet a better place than when we began.
Environment
We RESPECT our planet and will protect and conserve the natural resources and ecosystems on which our business depends. We are committed to preventing pollution, reducing waste, conserving water and energy, and educating our guests and crew members on environmental stewardship. We will seek opportunities to innovate and partner with stakeholders that support our commitment to the environment, as well as vendors with green procurement standards and packaging
We RESPECT our guests, crew, visitors and contractors because their health and safety is our first priority. We expect every member of our crew to perform their tasks with a “safety first” attitude by eliminating hazards and reducing risks to prevent work related injuries and illnesses. We will provide safe and clean facilities and services for the enjoyment of our guests and a healthy, safe work environment for all crew. To ensure that safety is never compromised in our work activities, we will provide crew training, resources, and the opportunity for crew to participate and consult in their own health and safety and that of their co-workers.
We RESPECT our customers and want them to be 100% satisfied 100% of the time. Since our business success relies upon customer satisfaction, we dedicate ourselves to creating amazing experiences for our guests in all business practices. We will ask for guest and crew feedback and shall take prompt action to resolve issues.
We will truly RESPECT OUR PLANET by incorporating best management practices into our operations and seek to continuously improve our management approach. We will continually improve our Respect Management System to enhance environmental, quality, and health and safety performance. In doing so, we will also RESPECT our business and the livelihoods of our crew and stakeholders by ensuring the continued economic success of our company.