What happens if the Santa Experience can't sail?

Our Santa Experience takes place on one of our spacious boats, but if the river’s flow exceeds its usual level, there may be a chance that the boat cannot sail. In the event of this happening, the Santa Experience will still go ahead (since we are sure Santa will find his way aboard!), and you can still expect a memorable and enjoyable time. Should your cruise not set sail, we will provide you with a complimentary voucher for a sightseeing cruise, which you can use in the near future.

Can a wheelchair go on the Santa Experience?

Unfortunately, the boat used for the Santa Experience has steps both at the boarding point and on the boat itself, which makes it difficult for wheelchair access. We apologize for any inconvenience caused.

I have a pushchair/pram, can I bring this on board the Santa Experience?

Regrettably, pushchairs or prams are not permitted on board this experience. You may store them in our archway at the entrance through the main gates, or alternatively, you can bring a child’s car seat on board.

Where do we board the Santa Experience?

The boarding location for the Santa Experience is at the archway within the boatyard gates situated at Lendal Bridge (YO1 7DP).

Can we bring our dog on board the Santa Experience?

Please note that only Guide/Hearing Dogs are permitted on our Dining Cruises and Santa Experience.

What is the Santa Experience?

The Santa Experience is a special 1-hour festive event that takes you on a journey along the River Ouse, while enjoying the sights and sounds of Christmas.

What can you expect on the Santa Experience?

During the Santa Experience, you’ll be immersed in a joyous holiday atmosphere with delightful Christmas decorations and live entertainment, such as cheerful Christmas carols and music.

In addition, you can look forward to meeting Santa Claus himself, who will make a special appearance and present each child with a gift.

How long is the Santa Experience?

The Santa Experience lasts approximately 1 hour, making it the perfect way to get into the festive spirit in York.

Will there be food or drinks available on the Santa Cruise Experience?

A bar is available where you can buy beverages, light refreshments and snacks.

What should you wear on the Santa Cruise Experience?

To ensure your comfort during the cruise, we suggest wearing comfortable clothing and footwear. It is also advisable to bring along a light jacket or sweater in case of cooler temperatures. If you’re feeling festive why not wear a festive hat and jumper!

Is the Santa Cruise Experience suitable for children?

The Santa Cruise Experience has been tailored for children, ensuring that every child receives a gift from Santa Claus.

Can I bring my pet on the Santa Cruise Experience?

Please note that only Guide/Hearing Dogs are permitted on our Dining Cruises and Santa Experience.

What are some nearby places to visit in York?

While visiting York, there are numerous attractions to discover in the vicinity, including the iconic York Minster, the Jorvik Viking Centre, and the National Railway Museum. Moreover, you can leisurely walk along the renowned city walls or explore the charming shops and cafes located in the Shambles.

Is the Santa Experience wheelchair accessible?

Regrettably, our Lendal Bridge landing does not provide wheelchair accessibility, as there are concrete steps that need to be climbed before boarding the vessel. Additionally, both the upper and lower decks require ascending a series of steps.

Do you provide a Carer ticket on the Santa Experience?

Passengers with health conditions or impairments sail with us at the normal adult rate. However, each  passenger may have one carer sail with them free of charge on our Sightseeing Cruises. Carers are required to display some form of ID or other relevant proof of entitlement such as a blue badge or a Personal Independence Payments letter (issued by the DWP benefit office).

To redeem a Carer’s ticket please make the booking for the whole party except the carer. Following the booking please email [email protected] with the booking number and request the carer’s ticket to be added.

Do you sell Gift vouchers for the Santa Experience?

Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK. Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases.

Do you accept the York Gift Card?

Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.

You cannot purchase tickets for this cruise with the York Gift Card, you can only use it at the On-Board Bar.