City Cruises York FAQs

Everything you need to know for your City Cruises York experience

York Pier Locations

For map & directions, click on the images below

King’s Staith Landing

City Cruises boats on the water in York

Lendal Bridge Landing


Lendal Bridge Landing

Lendal Bridge, Station Road, York, UK

How to Get Here

We are all about the fun but safety is our number one priority. For your own safety and the safety of others, you must follow the instructions given by our crew when embarking/ disembarking or on board any of our vessels. Below you’ll find answers to the questions we get asked the most about our cruises.

General Ticketing and Cruises

What do I need to know before visiting York?

  • York is a walled city, so there are plenty of historic buildings and sites to explore within the city walls.
  • Many of the streets in the city centre are narrow and cobbled, so comfortable walking shoes are a must!
  • York is located in Northern England, so the weather can be quite cold and wet depending upon the time of year you visit.
  • There are plenty of pubs and bars in York, but many close early (around 11pm), so don’t leave your night out too late! You can also look to do a dinner cruise as they offer drinks as well!

What are the best things to do in York?

  • Visit York Minster – one of the largest Gothic cathedrals in Northern Europe, and home to an awe-inspiring collection of medieval stained glass.
  • Take a stroll around The Shambles – a narrow, medieval street lined with quaint shops selling everything from fudge to Harry Potter memorabilia.
  • Wander through the picturesque streets of York’s historic city centre and admire the traditional architecture.
  • Explore the Jorvik Viking Centre – an interactive museum which brings York’s Viking history to life.
  • Visit Clifford’s Tower – a 13th-century castle perched atop a hill overlooking the River Ouse.
  • Take a boat trip along the river to get a different perspective on the city.
  • Learn about York’s ghosts and ghouls on a spooky walking tour of the city centre.
  • Enjoy afternoon tea in one of York’s many charming tearooms.
  • Sample some of the local produce at one of York’s farmers’ markets.
  • Catch a show at the Grand Opera House – a spectacular Edwardian theatre which plays host to a variety of musicals, operas and ballets.

What facilities are onboard the sightseeing cruise?

On all of our boats, you’ll find both a bar and restroom facilities available.

What can you see on the York City Cruise?

During the tour, you will have the chance to witness some of York’s most renowned landmarks, including the York Minster, Clifford’s Tower, and the historic city walls. Additionally, you can observe the local wildlife, such as swans and ducks, along the way.

How many people do we need to qualify for a group for a discount?

We will provide a group discount for our sightseeing cruises for groups of 20 or more people – this can be booked by contacting the UK Groups Team on [email protected].

Do you sell Gift Vouchers?

Yes we do! Gift Vouchers are available all year round on our website, you can purchase them here!

Are dogs allowed on board?

Carriage of Dogs Policy

At City Cruises, we understand that dogs are cherished members of many families and that our guests may wish to bring their furry companions along. To ensure the safety and enjoyment of all our passengers, both human and canine, we have established the following Carriage of Dogs Policy for our products across all our UK locations:

1. Dog Size and Breed:

We welcome well-behaved dogs of all sizes and breeds. However, it is essential to consider the comfort and safety of all passengers. Aggressive breeds or dogs with a history of aggressive behaviour may be restricted to ensure the safety of everyone on board.

2. Leads and Restraints:

All dogs must be kept on a lead or in a suitable restraint at all times while on board our vessels. This is to prevent any potential disruptions and to ensure the safety of both the dogs and other passengers.

3. Guide and Service Dogs

Guide and service dogs are welcome onboard all our products, excluding ThamesJet, but are required to wear the correct harnesses and jackets at all times while travelling. This practice not only helps our staff readily identify them as working animals but also aids our team in providing the necessary assistance to ensure a smooth and comfortable experience for both the service dogs and their owners.

4. Behaviour and Temperament:

Dogs brought on board must be well-behaved, socialised, and non-disruptive. If a dog exhibits aggressive behaviour or excessive barking, the owner may be asked to disembark at the next available stop to ensure the safety and comfort of other passengers.

5. Cleanliness and Waste Disposal:

It is the responsibility of the dog owner to clean up after their pet. Please bring waste bags and promptly dispose of your dog’s waste in designated receptacles at the piers upon departure from the vessel. Accidents that occur on carpeted areas may be subject to an additional cleaning charge if extensive cleaning is required to restore the area to its original condition.

6. Allergies and Sensitivities:

Some passengers may have allergies or sensitivities to dogs. We are committed to accommodating both dog owners and those with allergies. Passengers with allergies are requested to inform our staff before boarding the boat and to take necessary precautions, such as carrying allergy medications. We will do our best to accommodate passengers with allergies but for those with severe allergies, please note that it may be recommended that they consider boarding the next available boat to minimise the risk of exposure.

7. Owner Responsibility:

Dog owners are entirely responsible for the behaviour, safety, and well-being of their pets throughout the journey. Owners should be prepared to manage their dog’s needs, including hydration and comfort.

8. Restricted Areas:

Certain areas of our vessels may be restricted for dogs to ensure the safety of both dogs and passengers. These areas include, but are not limited to, the wheelhouse, food service areas and engine room spaces, and dog owners are expected to comply with these restrictions.

9. Dining Products

To ensure a hygienic and enjoyable experience for all guests, only guide and service dogs are permitted onboard our dining products.

10. Charters

For private charter bookings, the carriage of dogs is at the discretion of the charterer. We understand that different events may have varying requirements and we will work closely with our clients to accommodate their preferences regarding dogs on board.

11. ThamesJet

Unfortunately, due to the nature of this operation and for safety reasons, no dogs are allowed on our ThamesJet products.

12. Disclaimer:

While we make every effort to provide a safe and enjoyable experience for all passengers and their dogs, City Cruises UK is not liable for any injuries, incidents, or damages related to the carriage of dogs on board our vessels.

City Cruises UK
August 2023