Our tours run rain or shine and our guides are great at navigating through various weather conditions to ensure you’re as comfortable as possible. They will find shade where they can, overhangs to pause under – stuff like that.

在非常罕见的情况下，如果天气特别恶劣，一些景点可能会关闭（例如，斗兽场在发生水灾时可能会关闭）。如果时间允许，并且我们有事先的警告，我们会在发现情况后尽快与您联系。

This confirmation email contains valuable information – especially in regards to the meeting point, so you might want to print it out just to triple check you get to the right place at the right time. Those tech savvy individuals might want to bookmark it on your phone so you can easily pull it up for your own reference.

A physical or digital copy of this confirmation email is not required to join your tour. Your guide (or tour coordinator) will have your name in our database so as long as you know the name on the booking, you’re set!

每一次旅游都需要一些物品来做最好的准备。

• 舒适的鞋子。我们#走走，所以确保你能沿着不平坦的表面、泥土路、鹅卵石等导航是至关重要的。
• 水。人类需要水，所以我们建议带上一些水
• Sunshield. A hat, sunglasses, parasol, and/or sunscreen will help in those warmer months.
• Weather shield. A coat, umbrella, and layers are suggested for cooler months. (Remember our tours run rain or shine!)
• 带照片的身份证。有些旅游团/景点需要带有照片的身份证，上面有出生日期。
• 学生证。如果你订的是学生票，你需要提供你的学生证。

True to our name, most of our tours involve walking for at least half, if not the majority of the time. With the exception of a few of our daytrips, driving tours, or boat excursions, you can expect to walk a fair amount. Guests should be able to walk at a moderate pace without difficulty.

Want to tour with us but concerned about keeping up with the groups pace? Contact us and we may be able to arrange a private tour just for you and your group.

Every tour is different but for the most part, those with mobility limitations have difficulties on a group tour for a variety of reasons. Our group tours utilizes multiple areas that are not accessible like staircases, narrow passages, and uneven surfaces of archeological sites.

但这并不意味着对我们的每一个旅游团都是硬性拒绝。首先，请检查我们网站上的旅游页面的常见问题部分。通常情况下，我们会传达一个景点是否可以让那些行动不便的人到那里去。

For some tours, we can arrange a private tour modified with your limitations in mind. Please contact us so we can arrange your visit.

每个旅游团都是不同的，但在大多数情况下，婴儿车在团体旅游中是困难的。一些景点不允许婴儿车进入，而自驾游和一日游在车内没有额外的存储空间。

That doesn’t mean it’s a hard no on every one of our tours. If you contact us, we can see if we can arrange something.

如果允许使用婴儿车，请确保它是小型、轻便和可折叠的。

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.

During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

正如我们的名字一样，我们#走走走!我们的大多数旅行都涉及到至少一半的时间，如果不是大部分时间的话，都是步行。我们强烈建议穿上舒适的鞋子，你可以在各种路面上行走，包括鹅卵石、人行道、土路和城市街道。

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. Just contact us as soon as possible.

我们不仅热爱艺术、历史和文化--我们还热爱美食。我们的导游都是当地人，他们希望你在访问他们的城市时有一个不可思议的经历。他们将很高兴为你指出他们在该地区最喜欢的景点的方向。只要问他们就可以了。

Once you book, you will receive an email confirmation. This confirmation will show you the meeting point address, a short description of how to locate once at that address, and a meeting time. We meet for a tour 15 minutes prior to the tour start time so we can get everyone checked in, and ready to #takewalks!

We generally (with a few exceptions) use meeting points that can be easily located on Google Maps.

下面是一个例子。

Meeting Point: Via delle Terme di Tito, 72 (Oppio Caffè) Meet directly across the street from Oppio Caffè at the gated entrance to Colle Oppio Park. 

这个集合点位于Via delle Terme di Tito 72，你可以很容易地把它放到谷歌地图上并找到准确位置。一旦你到达这个地址（也就是Oppio Caffè），你就会看到街对面的Colle Oppio公园的大门，看到你的导游在等着你

Your guide (or a tour coordinator) will be at the meeting point 15 minutes prior to the tour start time. They will be holding a sign with the Walks logo and the words “MEET HERE” on it.

我们的集合点标志看起来是这样的。

我们理解你可能会在一个新的城市里遇到麻烦。我们强烈建议为您的旅行留出充足的时间--但世事难料。

If you are running late, its best to contact us so we can reach out to your guide. This is not always possible for all tours – our guides are with other clients and already into the tour (we ask them not to use their phones during their tour). But in some cases, a few minute delay can be remedied. Most times, guides leave the meeting point within 5 minutes of the tour start time.

在某些情况下，我们可能会重新安排你的行程，但要视情况收取少量的修改费。你必须在错过旅游后的24小时内与我们联系，以进行这种修改。

Our tours are all-inclusive packages that include all tickets and reservations fees in advance, often with exclusive early access or “skip the line” privileges to avoid long waits, and cannot be used with other tickets or passes to the various museums and historical sites included.

这真的取决于你。如果你喜欢你的旅行，并且觉得你从你的导游那里得到了模范的服务，在旅行结束时留下小费是一种惯例。但这并不是强制性的，如果你不给小费，我们也不会追究你的责任，你的导游也不会。

We do our very best to accommodate dietary restrictions – we know food is important to everyone! We do need a heads up of your dietary needs well before your tour so it is best to contact us as soon as you book.

In some instances, substitutions are just not possible. For example, our Pasta Making Class, by its nature is not suitable for celiacs nor is the pizza-making part of our Rome Food Tour.

For guests with severe food allergies, we recommend avoid taking a food tour and being very careful with all food in a foreign country, which isn’t always labeled to US-standards.

We don’t maintain a waitlist as we receive so many requests we simply can’t follow up properly with everyone. We recommend checking periodically to see if space becomes available on a sold out tour.

这意味着我们网站上列出的旅游价格包括所有门票、预订和入场费。在旅游当天不会有任何令人讨厌的惊喜，所以你可以把钱包留在家里（除非你觉得要给导游小费或在旅游后吃点小吃。）

It differs, from one tour to another- if you know what tour you want, we would always say to book as far in advance as you can. Our most popular tours like our VIP Colosseum tours, our Pristine Sistine Vatican tour, our Best of Milan and Last Supper tour, or our Rome Past Making class can sell out months ahead of time. Other tours might still have availability weeks, days, or even hours ahead of time.

You can view a complete summary of our policy here. Cancellations must be made in writing, by emailing [email protected] or via telephone: From the US (toll-free): +1-888-683-8670 International: +1-202-684-6916.

We strongly encourage you to print your confirmation letter, mostly because it contains meeting point directions, Walks’ contact details, photos and maps to help you get there. Having your confirmation letter isn’t required to join the group however, your guide will have your name anyway.

Either your tour guide or a tour coordinator will be waiting at the tour meeting point 15 minutes before your tour start time. They will be holding up a sign with the Walks logo on it.

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the following emergency numbers: the emergency phone number in Italy, +39-069-480-4888 or for tours in Paris, +33-176-36-0101 not our regular Customer Service number.

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually booked two to three weeks in advance; and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

It means the tour price listed on our website includes all ticket, reservation and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide).

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这真的取决于你。如果你喜欢你的旅行，并且觉得你从你的导游那里得到了模范的服务，在旅行结束时留下小费是一种惯例。但这并不是强制性的，如果你不给小费，我们也不会追究你的责任，你的导游也不会。

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No, unfortunately all of our tickets and reservation fees are paid in advance of the tour.

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所有付款必须通过信用卡进行，可以通过电话与我们的客户服务人员联系，也可以直接通过我们网站的预订引擎，该引擎安全地传输您的信用卡数据，并向您保证最高级别的保护。我们的导游不接受现金作为您旅游的付款方式。

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Unfortunately we are unable to accommodate wheelchairs on most of our group tours for a variety reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on our private tours, to allow the guide to adapt the route to their particular requirements. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

We ask that all customers bring photo ID with their date of birth listed plus your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat. This applies particularly if you are touring the Colosseum where there is very little shade. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and/or umbrella.

Yes! Our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some outdoor sites may be closed (e.g. the Colosseum may close in the case of flooding). On these occasions we will try to contact you in advance, where we have warning.

A group tour is one where you join a group of other travelers and a single guide – our groups are usually around 12 people, although they can be a little larger, particularly on day trips. Because our groups are so small, you’ll still find it easy to hear and interact with your guide and it’s more cost-effective than a private tour, which is when you pay to have your own personal tour guide (and/or transfer) just for you.

天主教教堂和宗教场所（如地下墓穴）的着装要求男女都要遮住肩部和膝盖。在夏季，我们建议男性穿T恤和长短裤，并遮住膝盖。对于女性来说，如果你穿着无肩带的上衣或裙子，请带一件开衫。如果你穿的是短裤，我们建议你带一条纱笼，把你包在里面。

Due to a new set of rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors are also undertake a more thorough security check at the Colosseum, which can cause delays.

YES! Any tour that covers the Colosseum, Roman Forum and Palatine Hill includes a lot of walking (that applies even moreso to our Best of Rome tour). Although a tiring morning, it shouldn’t present too much of a challenge to anyone with a normal fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night tour or a private tour.

Probably not. Our Crypts, Bones & Catacombs Tour includes a visit to the Rome Catacombs, which are a series of long underground passages. While they are quite open and moderately well lit (and perfectly safe), they may not be suitable for anyone with particularly bad claustrophobia. If you think are likely to experience panic in these situations we would recommend that you do not opt for this particular tour.

Seeing all of Rome in a single day is pretty tiring. We do leave time for a lunch break during which you can rest and our guides are always very conscious to pace our tours to suit your group. For guests with a normal fitness level and good health, it won’t be too much but if someone in your party has issues with mobility or fitness, we would recommend that you take the Best of Rome and Vatican Highlights on separate days, to give you time to rest in between. If you really only have one day in Rome, consider a private tour where we can add in more breaks and cut a few sites to suit you.

Our Rome Food Tour can be tailored to suit most dietary requirements so long as you give us enough notice to prepare. Obviously the pizza-making section of the tour is not suitable for coeliacs. Our Pasta-Making Class, by its nature is not suitable for coeliacs but should be okay for everyone else. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution – for example the bread, meat and cheese shop on the Rome Food Tour will always be visited and tastings cannot be substituted. For guests with severe food allergies, we recommend not taking a food tour and being very careful with all food in Italy, which isn’t always labeled to US-standards.

The Vatican Museums has a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

根据梵蒂冈博物馆的规定，只有小包可以带进博物馆。手提包和小背包（不超过40厘米x35厘米x25厘米）可以带入馆内，但超过这个尺寸的东西，加上大伞，必须在衣帽间检查。物品可以免费留在衣帽间，但请注意，你必须在下午5点前回到这个地方领取你的物品，否则第二天就会返回。由于我们的旅行团大多在圣彼得大教堂结束，这是很不方便的，因为你需要从那里步行大约20分钟回到博物馆的入口。如果是我们的梵蒂冈精华之旅，客人可能不得不提前离开，以便在关门前到达衣帽间，而不能参观圣彼得大教堂。

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. In the case of our Pristine Sistine, Complete Vatican and Vatican In A Day tours, you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour you have a choice. Your tour ends inside the Sistine Chapel where you are welcome to stay or continue exploring the Museums. Alternatively follow your guide for special skip the line access to St. Peter’s Basilica.

Yes. All of our Vatican tours include skip the line access as standard. This means that we use the special group entrance with pre-reserved timed-entry tickets, so you’ll never have to wait in long general access lines. For extra special entry, check out our Pristine Sistine Tour. Any of our group tours that visit St. Peter’s Basilica also include skip the line access there.

Our Pristine Sistine Tour is our earliest entrance tour, getting you inside the Vatican Museums before they open to the general public. We take you straight inside once the Museums open to groups (an hour before the public!) and rush you directly to the Sistine Chapel, giving you the best chance of seeing it in peace and quiet!

Most do – our Pristine Sistine, Complete Vatican and Vatican In A Day tours include guided tours of St. Peter’s Basilica and, although our Vatican Highlights Tour doesn’t include a guided tour, you can follow your guide for special skip the line access, getting you inside the basilica to explore on your own. Please note however, that St. Peter’s Basilica is a functioning church and is often used for religious ceremonies. The basilica is therefore closed on occasion without previous warning. In these cases, we do endeavor to warn you in advance and your guide will provide you with a longer tour inside the Vatican Museums.

Please note that St. Peter’s Basilica is closed most Wednesdays, when the Papal Audience takes place in St. Peter’s Square.

不，不，不，不，绝对不。而且西斯廷教堂的守卫很吓人，所以我们不建议尝试。

No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be booked directly through the Vatican authority responsible for caring for them. Access is limited to only a few groups a day and tours are in huge demand though, so we recommend booking a few months before your trip where possible. For reservations email [email protected].

We don’t – nor should anyone else! Tickets to the Papal Audience are provided free by the Vatican, if you fill in this form and fax it to the number printed at the bottom. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3pm and 8pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

Yes! All Walks of Italy services will run, rain or shine. On some very rare occasions, when the weather is particularly dramatic, some sites may be closed. In these cases we will try to contact you in advance, where possible.

虽然你不能在总督府内携带大型背包，但在入口处有一个免费的行李检查。你也可以把手提包和钱包放在这里，参观完后再取走。

Unfortunately children under the age of 6 years old are not allowed to join the Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.

总督府秘密通道之旅参观了总督府的秘密档案和秘密通道。这意味着该旅游团确实进入了一些房间之间的小的、相对黑暗的空间。如果你对此感到紧张或患有幽闭恐惧症，我们建议你不要参加这次旅行。

这里没有空调，所以在总督府密道之旅的过程中，通道会变得相当热。

At St. Mark’s Basilica, as at all Catholic churches and religious sites, visitors are asked to cover their shoulders and knees. For men this means long shorts or trousers, while women should wear long skirts or trousers. If you are wearing shorter shorts please bring a sarong or similar to cover up. If your top is sleeveless, we recommend that you bring a cardigan.

With enough notice, we can tailor our Venice Food Tour to suit most dietary requirements, although this tour is not suitable at all for coeliacs. Please contact our Customer Service team as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guest may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to US standards.

That depends on where you’re going! Venice gondolas are best for atmosphere and travel quite slowly. They are therefore best for the small quiet back canals of the city. If you are travelling between two points, however, or want to tour busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a motorboat.

天主教教堂和宗教场所的着装要求男女都要遮住肩部和膝盖。在夏天，我们建议男性穿T恤和长短裤，并遮住膝盖。对于女性，如果你穿着无肩带的上衣或裙子，请带一件开衫。如果你穿的是短裤，我们建议你带一条纱笼，把你包在里面。

Currently you can – guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

With enough notice, we can tailor our Florence Food Tour to suit most dietary requirements. Please contact our Customer Service team as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guest may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to US standards.