FAQs
Are your cruises accessible?
City Cruises welcomes everyone! We’re committed to making your river cruise safe, enjoyable, and accessible.
- Accessible Boat: Our fully-equipped River Duchess operates on a set schedule. To confirm timings for your visit, simply contact us beforehand.
- Accessibility Information: For detailed accessibility information, please review our Accessibility Statement before your cruise.
Have questions? Don’t hesitate to reach out! Call us at 020 77 400 400 or email [email protected].
Can I pay on the day for the Fish & Chips Cruise?
Is salt & vinegar available on the Fish & Chips Cruise?
Are there sauces on the Fish & Chips Cruise?
Where do we board the Fish & Chip Cruise?
Can I bring my dog on board the Fish & Chips Cruise?
Can I book a large group on the Fish & Chips Cruise?
What is the Fish and Chips Cruise?
What can you expect on the Fish and Chips Cruise?
How long is the Fish and Chips Cruise?
What should you wear on the Fish and Chips Cruise?
Is the Fish and Chips Cruise suitable for children?
What are some nearby places to visit in York?
Is the Fish and Chips Cruise wheelchair accessible?
To obtain directions to our King’s Staith Landing, please click here. If you would like to verify the sailing times for the River Palace or River Duchess, please contact our office at 020 77 400 400, or consult with one of our Quayside Managers on the day of your visit.”
Do you provide a Carer ticket for the Fish & Chips Cruise?
Carers do not travel for free on the Fish & Chips Cruise – passengers with health conditions or impairments and their carers must purchase the appropriate ticket.
On our Sightseeing Cruises, each passenger may have one carer sail with them free of charge. Carers are required to display some form of ID or other relevant proof of entitlement such as a blue badge or a Personal Independence Payments letter (issued by the DWP benefit office).
To redeem a Carer’s ticket for a Sightseeing Cruise please make the booking for the whole party except the carer. Following the booking please email [email protected] with the booking number and request the carer’s ticket to be added.
What do we do when the river is in flood for the Fish & Chips Cruise?
We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.
Do you sell Gift Vouchers for the Fish & Chips Cruise?
Do you accept the York Gift Card?
Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.
You cannot purchase tickets for this cruise with the York Gift Card, you can only use it at the On-Board Bar.