{"id":12253,"date":"2021-02-18T23:17:14","date_gmt":"2021-02-18T23:17:14","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=12253"},"modified":"2021-03-03T03:23:36","modified_gmt":"2021-03-03T03:23:36","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/dev2.cityexperiences.com\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/technical-support\/","title":{"rendered":"Technical Support &#8211; Alcatraz"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"hbg-block-content hbcgnr6b094rhg9lne8  collapse show \" aria-expanded=\"true\" id=\"hbcgnr6b094r4beeaar\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper min-height-450px has-background-image\" style=\"background-image: url('https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2021\/02\/frequently-asked-questions_technical-support-scaled-1.jpg');\">\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Hero Image\\\",\\\"settings\\\":{\\\"module_wrapper_use_background_image\\\":true,\\\"additional_module_wrapper_class\\\":\\\"min-height-450px\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your 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determineGeoRegion(portList);\n\t\t\t\tmyObj.settings.is_uk_date = geoData.is_uk_region;\n\t\t\t\t\/\/console.log('geoData', geoData);\n\t\t\t\tprepFindTourForm(myObj);\n\t\t\t\t\/*if( (window.location.pathname === '\/' || window.location.pathname === '\/city-cruises\/') && geoData.is_uk_region) {\n\t\t\t\t\tif(geoData.closest_prop_id === 'hbyork') {\n\t\t\t\t\t\tlocation.href = '\/york\/city-cruises\/';\n\t\t\t\t\t} else if(geoData.closest_prop_id === 'hbpoole') {\n\t\t\t\t\t\tlocation.href = '\/poole\/city-cruises\/';\n\t\t\t\t\t} else {\n\t\t\t\t\t\tlocation.href = '\/london\/city-cruises\/';\n\t\t\t\t\t}\n\t\t\t\t}*\/\n\t\t\t});\n\t\t} else {\n\t\t\t\/\/console.log('not-geo-location');\n\t\t\tprepFindTourForm(myObj);\n\t\t\t\t\/*if( (window.location.pathname === '\/' || window.location.pathname === '\/city-cruises\/') && geoData.is_uk_region) {\n\t\t\t\t\tif(geoData.closest_prop_id === 'hbyork') {\n\t\t\t\t\t\tlocation.href = '\/york\/city-cruises\/';\n\t\t\t\t\t} else if(geoData.closest_prop_id === 'hbpoole') {\n\t\t\t\t\t\tlocation.href = '\/poole\/city-cruises\/';\n\t\t\t\t\t} else {\n\t\t\t\t\t\tlocation.href = '\/london\/city-cruises\/';\n\t\t\t\t\t}\n\t\t\t\t}*\/\n\t\t}\n\t\t\t\t\n\t});\n})(jQuery);\n<\/script>[vc_empty_space]<div class=\"hbg-block-content hbcgnr80z9t7y3jtylp  collapse show \" aria-expanded=\"true\" id=\"hbcgnr80z9t7j5tyq3l\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper  \" >\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header text-center\">\n\t\t\t\t\n<h1 class=\"title \">Solving Your Technical Needs<\/h1>\t<div class=\"sub-title \">FAQs About Technical Support<\/div>\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Solving Your Technical Needs\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"Solving Your Technical Needs\\\",\\\"show_sub_title\\\":true,\\\"sub_title\\\":\\\"FAQs About Technical Support\\\",\\\"settings\\\":{\\\"additional_module_header_class\\\":\\\"text-center\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false},\\\"element_id\\\":\\\"hbcgnr80z9t7j5tyq3l\\\",\\\"element_name\\\":\\\"hbcgnr80z9t7y3jtylp\\\",\\\"show_content\\\":false,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"\\\",\\\"element_first\\\":\\\"hbcgnr80z9t7y3jtylp\\\",\\\"start_with_open\\\":true,\\\"show_cta\\\":false,\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"show_image_before_content\\\":false,\\\"show_image_after_content\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_before_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_after_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"cta_link\\\":\\\"\\\",\\\"image_list\\\":[],\\\"env_mode\\\":\\\"live\\\",\\\"all_listing\\\":[]}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').on('click', function(e) {\n\t\t\tvar actionType = $(this).attr('action-type');\n\t\t\tif(actionType === 'copy-module-content-to-place-holder') {\n\t\t\t\tvar content = $('.hbg-block-content.' + myObj.element_first + ' .module-content').html();\n\t\t\t\tvar targetId = $(this).attr('target-id');\n\t\t\t\tvar groupId = $(this).attr('group-action');\n\t\t\t\tvar alreadyActive = $(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\t});\n})(jQuery);\n<\/script>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;4\/12&#8243;]\n<div class=\"hbg-generic-listing   hbcgo6juga5xvbqpql1 collapse show\" aria-expanded=\"true\" id=\"hbcgo6juga5xi3n1tq6\"> <div class=\"module-wrapper  \" > <div class=\"module-inner-wrapper \"><div class=\"module-header padding-bottom-15\">\n<h4 class=\"title \">Frequently Asked Questions<\/h4>\t\n\n\n\n\n<\/div><div class=\"generic-list-content\">\n\t\t\t<div class=\"listing-wrapper \">\n\t\t<div class=\"listing-wrapper-inner  \">\n\t\t\t\t\t\t<ul class=\" glisting content-navigation-list \">\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/purchasing-tickets\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tPurchasing Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/visiting-alcatraz-island\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tVisiting Alcatraz Island\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/e-tickets\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tE-Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/customer-service\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tCustomer Service\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/behind-the-scenes-tour\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Behind The Scenes Tour FAQ\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/3rd-party-tickets\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\t3rd Party Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/group-tickets\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tGroup Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/alcatraz-legends-lore\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Legends &amp; Lore\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item  active  \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/technical-support\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tTechnical Support\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/ticket-price-breakdown\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Island Ticket Breakdown\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Frequently Asked 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JSON.parse(tbJSON);\n\t\t\n\t\t\/\/console.log('Generic-List-myObj', myObj);\n\t\tif(myObj.settings.show_load_more_btn) {\n\t\t\t$('#'+myObj.element_id+' a.load-more-list').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tvar thisCounter = parseInt($(this).attr('data-counter'));\n\t\t\t\tif(thisCounter >= 0) {\t\t\t\t\n\t\t\t\t\tvar nextCounter = $('#'+myObj.element_id+' ul.glisting li').hasClass('hide-'+(thisCounter+1)) ? thisCounter + 1 : 0;\n\t\t\t\t\tconsole.log('nextCounter',nextCounter);\n\t\t\t\t\t$('#'+myObj.element_id+' ul.glisting li.hide-'+nextCounter).removeClass('hide');\n\t\t\t\t\t$(this).attr('data-counter', nextCounter);\n\t\t\t\t\tif(!$('#'+myObj.element_id+' ul.glisting li').hasClass('hide')) {\n\t\t\t\t\t\t$(this).addClass('hide');\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t});\n\t\t}\n\t\tif(myObj.settings.generic_listing_use_slick) {\n            if (myObj.settings.slick_class_name !== undefined && myObj.settings.slick_class_name !== '') {\n                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button.special-slide-nav-btn.next').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tvar curItem = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting li.glisting-item.active-section');\n\t\t\t\tvar nextItem = curItem.attr('data-item-next');\n\t\t\t\tif(nextItem !== '0') {\n\t\t\t\t\tcurItem.removeClass('active-section');\n\t\t\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' ul.glisting li[data-item='+nextItem+']').addClass('active-section');\n\t\t\t\t}\n\t\t\t\t\/\/console.log('next',nextItem)\n\t\t\t});\n\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' .special-slide-nav button.special-slide-nav-btn-mobile.prev').on('click', function(e) {\n\t\t\t\tvar wrapperObj = $('.hbg-generic-listing.'+myObj.element_name+' .listing-wrapper-inner');\n\t\t\t\tvar listObj = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting');\n\t\t\t\tvar tileCount = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').hasClass('listing-four-columns') ? 4 : 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nextCount);\n\t\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').attr('tile', nextCount);\n\n\t\t\t});\n\t\t}\n\t\taddOnClickAnchorFilter(myObj.element_id);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t\n\t});\n})(jQuery);\n<\/script>[vc_empty_space][\/vc_column][vc_column width=&#8221;8\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]\n<div class=\"hbg-generic-listing   hbcgo6jv69zg17bxfid collapse show\" aria-expanded=\"true\" id=\"hbcgo6jv69zfn7m63zr\"> <div class=\"module-wrapper  \" > <div class=\"module-inner-wrapper \"><div class=\"module-header \">\n\t\n\n\n\n\n<\/div><div class=\"generic-list-content\">\n\t\t<div class=\"content \"><strong>We Have Experienced Problems While Trying To Book Online. Why?<\/strong><\/p>\n<p>Due to internet security, we protect our visitors with the latest industry standards for credit card authorizations and your issuing bank may have declined the transaction on the basis of not supporting address verification online. We also constantly update our website and you may have been trying to book during one of these updates. Clearing your cookies and your internet browsing cache might help resolve the problem. If you continue to have problems booking your tickets, please call our reservations department at\u00a0<a href=\"tel:1.415.981.7625\">+1.415.981.7625<\/a>\u00a0to book over the phone.<\/div>\n\t\t\t<div class=\"listing-wrapper \">\n\t\t<div class=\"listing-wrapper-inner  \">\n\t\t\t\t\t\t<ul class=\" glisting  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\n\t\tvar tbJSON = \"{\\\"element_id\\\":\\\"hbcgo6jv69zfn7m63zr\\\",\\\"element_name\\\":\\\"hbcgo6jv69zg17bxfid\\\",\\\"show_content\\\":true,\\\"show_title\\\":false,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"show_note\\\":false,\\\"note\\\":\\\"\\\",\\\"content\\\":\\\"&lt;strong&gt;We Have Experienced Problems While Trying To Book Online. Why?&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;p&gt;Due to internet security, we protect our visitors with the latest industry standards for credit card authorizations and your issuing bank may have declined the transaction on the basis of not supporting address verification online. We also constantly update our website and you may have been trying to book during one of these updates. Clearing your cookies and your internet browsing cache might help resolve the problem. If you continue to have problems booking your tickets, please call our reservations department at&nbsp;&lt;a href=&quot;tel:1.415.981.7625&quot;&gt;+1.415.981.7625&lt;\\\/a&gt;&nbsp;to book over the phone.\\\",\\\"settings\\\":{\\\"generic_listing_mode\\\":true,\\\"partial_template\\\":\\\"hbg_sub_generic_list.txt\\\",\\\"hb_module_name\\\":\\\"hbg-generic-listing\\\",\\\"is_custom_list\\\":false,\\\"custom_list_template\\\":\\\"hbg_sub_generic_list.txt\\\",\\\"show_load_more_btn\\\":false,\\\"use_unminify\\\":false},\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"add_row_class\\\":\\\"\\\",\\\"item_class\\\":\\\"\\\",\\\"generic_list_json\\\":\\\"\\\",\\\"use_random_pick\\\":false,\\\"num_random_pick\\\":0,\\\"listing\\\":[],\\\"has_filter_list\\\":false,\\\"filter_list\\\":[],\\\"columns_per_row\\\":0,\\\"max_list\\\":0,\\\"image_list\\\":[],\\\"image_listing\\\":[]}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\t\n\t\t\/\/console.log('Generic-List-myObj', myObj);\n\t\tif(myObj.settings.show_load_more_btn) {\n\t\t\t$('#'+myObj.element_id+' a.load-more-list').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tvar thisCounter = parseInt($(this).attr('data-counter'));\n\t\t\t\tif(thisCounter >= 0) {\t\t\t\t\n\t\t\t\t\tvar nextCounter = $('#'+myObj.element_id+' ul.glisting li').hasClass('hide-'+(thisCounter+1)) ? 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Please call us at\u00a0<a href=\"tel:1.415.981.7625\">+1.415.981.7625<\/a>\u00a0or e-mail\u00a0<a href=\"mailto:info@alcatrazcruises.com\">info@alcatrazcruises.com<\/a>\u00a0with your original Booking ID number.\u00a0\u00a0Applicable refunds will be processed within fourteen (14) days of the date we receive your request.\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"element_id\\\":\\\"hbcgo6jvs07w45qlks8\\\",\\\"element_name\\\":\\\"hbcgo6jvs07whbfg7os\\\",\\\"show_content\\\":true,\\\"show_title\\\":false,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"&lt;strong&gt;I Have Been Charged Twice. 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