{"id":12133,"date":"2021-02-18T22:19:12","date_gmt":"2021-02-18T22:19:12","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=12133"},"modified":"2022-11-28T21:10:13","modified_gmt":"2022-11-28T21:10:13","slug":"service-animals-and-pets","status":"publish","type":"page","link":"https:\/\/dev2.cityexperiences.com\/san-francisco\/city-cruises\/alcatraz\/accessibility\/service-animals-and-pets\/","title":{"rendered":"Service Animals &#8211; Alcatraz Cruises"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"hbg-block-content hbcgnr8ce8v0934xwhb  collapse show \" aria-expanded=\"true\" id=\"hbcgnr8ce8uzvd318d2\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper min-height-450px has-background-image\" style=\"background-image: url('https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2021\/03\/service-animals.jpg');\">\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper full-div-height flex-center-center\">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"settings\\\":{\\\"module_wrapper_use_background_image\\\":true,\\\"additional_module_wrapper_class\\\":\\\"min-height-450px\\\",\\\"additional_module_inner_wrapper_class\\\":\\\"full-div-height flex-center-center\\\",\\\"title_class\\\":\\\"text-white 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if(geoData.closest_prop_id === 'hbpoole') {\n\t\t\t\t\t\tlocation.href = '\/poole\/city-cruises\/';\n\t\t\t\t\t} else {\n\t\t\t\t\t\tlocation.href = '\/london\/city-cruises\/';\n\t\t\t\t\t}\n\t\t\t\t}*\/\n\t\t}\n\t\t\t\t\n\t});\n})(jQuery);\n<\/script>[vc_empty_space]<div class=\"hbg-block-content hbcgnrbeut35h470hd1  collapse show \" aria-expanded=\"true\" id=\"hbcgnrbeut352csvvz7\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper  \" >\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header text-center\">\n\t\t\t\t\n<h1 class=\"title \">Review The Type Of Service Animal Permitted By The National Park Service<\/h1>\t<div class=\"sub-title \">Definition And Policy<\/div>\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t        <div class=\"content \">\n\tU.S. Department of Justice<br \/>\nCivil Rights Division<br \/>\nDisability Rights Section<\/p>\n<p>American\u2019s With Disabilities Act<br \/>\n2010 Revised Requirements<\/p>\n<p>The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, in the Federal Register. These requirements, or rules, clarify and refine issues that have arisen over the past 20 years and contain new, and updated, requirements, including the 2010 Standards for Accessible Design (2010 Standards).<\/p>\n<p><strong>Service Animals Overview<\/strong><br \/>\nThis publication provides guidance on the term \u201cservice animal\u201d and the service animal provisions in the Department\u2019s revised regulations.<\/p>\n<ul>\n<li>Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.<\/li>\n<li>A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.<\/li>\n<li>Generally, title II and title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are allowed to go.<\/li>\n<\/ul>\n<p><strong>How \u201cService Animal\u201d Is Defined<\/strong><br \/>\nService animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person\u2019s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.<\/p>\n<p>This definition does not affect or limit the broader definition of \u201cassistance animal\u201d under the Fair Housing Act or the broader definition of \u201cservice animal\u201d under the Air Carrier Access Act.<\/p>\n<p>Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from that State\u2019s attorney general\u2019s office.<\/p>\n<p>Under the ADA, state and local governments, businesses and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. For example, in a hospital it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias, or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal\u2019s presence may compromise a sterile environment.<\/p>\n<p>Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal\u2019s work or the individual\u2019s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.<\/p>\n<p>When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person\u2019s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.<\/p>\n<ul>\n<li>Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.<\/li>\n<li>A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal\u2019s presence.<\/li>\n<\/ul>\n<p><strong>Where Service Animals Are Allowed<\/strong><br \/>\nInquiries, Exclusions, Charges, and Other Specific Rules Related to Service Animals<br \/>\nRevised ADA Requirements: Service Animals<\/p>\n<p>Establishments that sell or prepare food must allow service animals in public areas even if state or local health codes prohibit animals on the premises.<\/p>\n<ul>\n<li>People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.<\/li>\n<li>If a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal.<\/li>\n<li>Staff are not required to provide care or food for a service animal.<\/li>\n<\/ul>\n<p><strong>Miniature Horses<\/strong><br \/>\nIn addition to the provisions about service dogs, the Department\u2019s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities. (Miniature horses generally range in height from 24 inches to 34 inches measured to the shoulders and generally weigh between 70 and 100 pounds.) Entities covered by the ADA must modify their policies to permit miniature horses where reasonable. The regulations set out four assessment factors to assist entities in determining whether miniature horses can be accommodated in their facility. The assessment factors are (1) whether the miniature horse is housebroken; (2) whether the miniature horse is under the owner\u2019s control; (3) whether the facility can accommodate the miniature horse\u2019s type, size, and weight; and (4) whether the miniature horse\u2019s presence will not compromise legitimate safety requirements necessary for safe operation of the facility.<\/p>\n<p><strong>ADA Information Line:<\/strong><\/p>\n<p>800.514.0301 (Voice) and 800.514.0383 (TTY)<br \/>\n24 hours a day to order publications by mail.<br \/>\nM-W, F 9:30AM \u2013 5:30PM, Th 12:30PM \u2013 5:30PM (Eastern Time) to speak with an ADA Specialist. All calls are confidential with the U.S. Department of Justice<\/p>\n<p>For more information about the ADA, please visit\u00a0<a href=\"http:\/\/www.ada.gov\/\" target=\"_blank\" rel=\"noopener noreferrer\">ADA Service Animals<\/a>\u00a0or call the toll-free number. To receive e-mail notifications when new ADA information is available, visit the ADA website\u2019s home page and click the link near the top of the middle column.\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Review The Type Of Service Animal Permitted By The National Park Service\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"Review The Type Of Service Animal Permitted By The National Park Service\\\",\\\"show_sub_title\\\":true,\\\"sub_title\\\":\\\"Definition And Policy\\\",\\\"settings\\\":{\\\"additional_module_header_class\\\":\\\"text-center\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false},\\\"element_id\\\":\\\"hbcgnrbeut352csvvz7\\\",\\\"element_name\\\":\\\"hbcgnrbeut35h470hd1\\\",\\\"show_content\\\":true,\\\"cta_text\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"U.S. Department of Justice&lt;br \\\/&gt;\\nCivil Rights Division&lt;br \\\/&gt;\\nDisability Rights Section&lt;\\\/p&gt;\\n&lt;p&gt;American&rsquo;s With Disabilities Act&lt;br \\\/&gt;\\n2010 Revised Requirements&lt;\\\/p&gt;\\n&lt;p&gt;The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, in the Federal Register. These requirements, or rules, clarify and refine issues that have arisen over the past 20 years and contain new, and updated, requirements, including the 2010 Standards for Accessible Design (2010 Standards).&lt;\\\/p&gt;\\n&lt;p&gt;&lt;strong&gt;Service Animals Overview&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nThis publication provides guidance on the term &ldquo;service animal&rdquo; and the service animal provisions in the Department&rsquo;s revised regulations.&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.&lt;\\\/li&gt;\\n&lt;li&gt;A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.&lt;\\\/li&gt;\\n&lt;li&gt;Generally, title II and title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are allowed to go.&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;p&gt;&lt;strong&gt;How &ldquo;Service Animal&rdquo; Is Defined&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nService animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person&rsquo;s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.&lt;\\\/p&gt;\\n&lt;p&gt;This definition does not affect or limit the broader definition of &ldquo;assistance animal&rdquo; under the Fair Housing Act or the broader definition of &ldquo;service animal&rdquo; under the Air Carrier Access Act.&lt;\\\/p&gt;\\n&lt;p&gt;Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from that State&rsquo;s attorney general&rsquo;s office.&lt;\\\/p&gt;\\n&lt;p&gt;Under the ADA, state and local governments, businesses and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. For example, in a hospital it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias, or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal&rsquo;s presence may compromise a sterile environment.&lt;\\\/p&gt;\\n&lt;p&gt;Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal&rsquo;s work or the individual&rsquo;s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.&lt;\\\/p&gt;\\n&lt;p&gt;When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person&rsquo;s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.&lt;\\\/li&gt;\\n&lt;li&gt;A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal&rsquo;s presence.&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;p&gt;&lt;strong&gt;Where Service Animals Are Allowed&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nInquiries, Exclusions, Charges, and Other Specific Rules Related to Service Animals&lt;br \\\/&gt;\\nRevised ADA Requirements: Service Animals&lt;\\\/p&gt;\\n&lt;p&gt;Establishments that sell or prepare food must allow service animals in public areas even if state or local health codes prohibit animals on the premises.&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.&lt;\\\/li&gt;\\n&lt;li&gt;If a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal.&lt;\\\/li&gt;\\n&lt;li&gt;Staff are not required to provide care or food for a service animal.&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;p&gt;&lt;strong&gt;Miniature Horses&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nIn addition to the provisions about service dogs, the Department&rsquo;s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities. (Miniature horses generally range in height from 24 inches to 34 inches measured to the shoulders and generally weigh between 70 and 100 pounds.) 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