{"id":12093,"date":"2021-02-18T22:03:57","date_gmt":"2021-02-18T22:03:57","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=12093"},"modified":"2021-03-03T02:13:40","modified_gmt":"2021-03-03T02:13:40","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/dev2.cityexperiences.com\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/customer-service\/","title":{"rendered":"Customer Service &#8211; Alcatraz"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"hbg-block-content hbcgnr6b094rhg9lne8  collapse show \" aria-expanded=\"true\" id=\"hbcgnr6b094r4beeaar\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper min-height-450px has-background-image\" style=\"background-image: url('https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2021\/02\/history-alcatraz_national-park-blurb-scaled-1.jpg');\">\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Hero Image\\\",\\\"settings\\\":{\\\"module_wrapper_use_background_image\\\":true,\\\"additional_module_wrapper_class\\\":\\\"min-height-450px\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your 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\"{\\\"settings\\\":{\\\"add_container_module_inner_wrapper\\\":true,\\\"partial_template\\\":\\\"hbg_find_a_tour_ac.txt\\\",\\\"hb_module_name\\\":\\\"hbg-find-a-tour\\\",\\\"show_find_a_tour_title\\\":true,\\\"use_geolocation\\\":false,\\\"dateformat\\\":\\\"MM\\\/DD\\\/YYYY\\\",\\\"is_uk_date\\\":false},\\\"element_id\\\":\\\"hbcgnrb20z87i8qe2vw\\\",\\\"element_name\\\":\\\"hbcgnrb20z87w2j8fcw\\\",\\\"dropdown_property\\\":\\\"Alcatraz\\\",\\\"show_title\\\":false,\\\"default_city\\\":\\\"\\\",\\\"start_with_open\\\":true,\\\"destinations\\\":[]}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\tconsole.log('find-a-tour-myObj',myObj);\n\t\tvar thisIsOnlyTest = getUrlParam('test','') === '1';\n\t\t\/\/thisIsOnlyTest = true;\n\t\t\n\t\tvar selectedDateRangeVal = decodeURIComponent(getUrlParam('datepicker-range-cruise', ''));\n\t\tvar hasDateRange = selectedDateRangeVal.length;\n\t\tvar dateRange = selectedDateRangeVal.split(' - ');\n\t\tmyObj.startDate = 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0;\n\t\t\t\t\t\t\tif(foundIt) {\n\t\t\t\t\t\t\t\t\/\/console.log('optionObj', optionObj);\n\t\t\t\t\t\t\t\t\/\/console.log('optionObj', optionObj.val());\n\t\t\t\t\t\t\t\tjQuery('select#destination-mobile').val(optionObj.val());\n\t\t\t\t\t\t\t\ti = portList.length;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t});\n\t\t\t\t}\n\n\n\t\t\t\t$('form#find_a_cruise_home_cc').on('submit', function(e) {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\tvar destinationVal = $('select#destination-mobile').val();\n\t\t\t\t\tvar destinationParam = $('option:selected', this).attr('data-city');;\n\t\t\t\t\tvar dateRangeVal = $('input#datepicker-range-cruise-mobile').val() || '';\n\t\t\t\t\tvar dateVal = $('input#datepicker-cruise-mobile').val() || '';\n\t\t\t\t\t\/\/console.log('dateVal',dateVal);\n\t\t\t\t\t\/\/console.log('destinationVal',destinationVal);\n\t\t\t\t\tif(dateRangeVal.length > 0) {\n\t\t\t\t\t\t\/\/console.log('dateRangeVal', dateRangeVal);\n\t\t\t\t\t\tif(myObj.settings.is_uk_date) {\n\t\t\t\t\t\t\tvar tmpRange = dateRangeVal.split(' - ');\n\t\t\t\t\t\t\tdateRangeVal = convertUKToUSdate(tmpRange[0]) + ' - ' + convertUKToUSdate(tmpRange[1]);\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/console.log('tmpRange',tmpRange);\n\t\t\t\t\t\t\/\/console.log('dateRangeVal', dateRangeVal);\n\t\t\t\t\t\tlocation.href = destinationVal + '?destination='+destinationParam+'&datepicker-range-cruise='+dateRangeVal;\n\t\t\t\t\t}\n\t\t\t\t\tif(dateVal.length > 0) {\n\t\t\t\t\t\tlocation.href = destinationVal + '?destination='+destinationParam+'&datepicker-cruise='+(myObj.settings.is_uk_date ? convertUKToUSdate(dateVal) : dateVal);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t}\t\t\n\t\t}\n\t\t\n\t\t\n\t\tif( myObj.settings.use_geolocation ) {\n\t\t\t\/\/console.log('not-allowed-blocked-yet');\n\t\t\t$.get( 'https:\/\/my.hornblower.com\/api\/nearbyCities?' + Math.random() + overrideLatLonForNearbyCity(), function( portList ) {\n\t\t\t\tconsole.log('finding out');\n\t\t\t\tvar geoData = determineGeoRegion(portList);\n\t\t\t\tmyObj.settings.is_uk_date = geoData.is_uk_region;\n\t\t\t\t\/\/console.log('geoData', geoData);\n\t\t\t\tprepFindTourForm(myObj);\n\t\t\t\t\/*if( (window.location.pathname === '\/' || window.location.pathname === '\/city-cruises\/') && geoData.is_uk_region) {\n\t\t\t\t\tif(geoData.closest_prop_id === 'hbyork') {\n\t\t\t\t\t\tlocation.href = '\/york\/city-cruises\/';\n\t\t\t\t\t} else if(geoData.closest_prop_id === 'hbpoole') {\n\t\t\t\t\t\tlocation.href = '\/poole\/city-cruises\/';\n\t\t\t\t\t} else {\n\t\t\t\t\t\tlocation.href = '\/london\/city-cruises\/';\n\t\t\t\t\t}\n\t\t\t\t}*\/\n\t\t\t});\n\t\t} else {\n\t\t\t\/\/console.log('not-geo-location');\n\t\t\tprepFindTourForm(myObj);\n\t\t\t\t\/*if( (window.location.pathname === '\/' || window.location.pathname === '\/city-cruises\/') && geoData.is_uk_region) {\n\t\t\t\t\tif(geoData.closest_prop_id === 'hbyork') {\n\t\t\t\t\t\tlocation.href = '\/york\/city-cruises\/';\n\t\t\t\t\t} else if(geoData.closest_prop_id === 'hbpoole') {\n\t\t\t\t\t\tlocation.href = '\/poole\/city-cruises\/';\n\t\t\t\t\t} else {\n\t\t\t\t\t\tlocation.href = '\/london\/city-cruises\/';\n\t\t\t\t\t}\n\t\t\t\t}*\/\n\t\t}\n\t\t\t\t\n\t});\n})(jQuery);\n<\/script>[vc_empty_space]<div class=\"hbg-block-content hbcgnr80z9t7y3jtylp  collapse show \" aria-expanded=\"true\" id=\"hbcgnr80z9t7j5tyq3l\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper  \" >\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header text-center\">\n\t\t\t\t\n<h1 class=\"title \">New Manage Your Booking Portal<\/h1>\t<div class=\"sub-title \">Cancellations And Rescheduling<\/div>\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"New Manage Your Booking Portal\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"New Manage Your Booking Portal\\\",\\\"show_sub_title\\\":true,\\\"sub_title\\\":\\\"Cancellations And Rescheduling\\\",\\\"settings\\\":{\\\"additional_module_header_class\\\":\\\"text-center\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false},\\\"element_id\\\":\\\"hbcgnr80z9t7j5tyq3l\\\",\\\"element_name\\\":\\\"hbcgnr80z9t7y3jtylp\\\",\\\"show_content\\\":false,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"\\\",\\\"element_first\\\":\\\"hbcgnr80z9t7y3jtylp\\\",\\\"start_with_open\\\":true,\\\"show_cta\\\":false,\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"show_image_before_content\\\":false,\\\"show_image_after_content\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_before_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_after_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"cta_link\\\":\\\"\\\",\\\"image_list\\\":[],\\\"env_mode\\\":\\\"live\\\",\\\"all_listing\\\":[]}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').on('click', function(e) {\n\t\t\tvar actionType = $(this).attr('action-type');\n\t\t\tif(actionType === 'copy-module-content-to-place-holder') {\n\t\t\t\tvar content = $('.hbg-block-content.' + myObj.element_first + ' .module-content').html();\n\t\t\t\tvar targetId = $(this).attr('target-id');\n\t\t\t\tvar groupId = $(this).attr('group-action');\n\t\t\t\tvar alreadyActive = $(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\t});\n})(jQuery);\n<\/script>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;4\/12&#8243;]\n<div class=\"hbg-generic-listing   hbcgo6hup8kqjf6or18 collapse show\" aria-expanded=\"true\" id=\"hbcgo6hup8kq58yqsov\"> <div class=\"module-wrapper  \" > <div class=\"module-inner-wrapper \"><div class=\"module-header padding-bottom-15\">\n<h4 class=\"title \">Frequently Asked Questions<\/h4>\t\n\n\n\n\n<\/div><div class=\"generic-list-content\">\n\t\t\t<div class=\"listing-wrapper \">\n\t\t<div class=\"listing-wrapper-inner  \">\n\t\t\t\t\t\t<ul class=\" glisting content-navigation-list \">\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/purchasing-tickets\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tPurchasing Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/visiting-alcatraz-island\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tVisiting Alcatraz Island\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/e-tickets\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tE-Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item  active  \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/customer-service\/\" class=\"\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tCustomer Service\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/behind-the-scenes-tour\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Behind The Scenes Tour FAQ\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/3rd-party-tickets\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\t3rd Party Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/group-tickets\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tGroup Tickets\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/alcatraz-legends-lore\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Legends &amp; Lore\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/technical-support\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tTechnical Support\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"glisting-item    \" data-item=\"\" data-item-prev=\"\" data-item-next=\"\">\n                    \t\t\t\t\t<div class=\"article   \" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item-info \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/san-francisco\/city-cruises\/alcatraz\/frequently-asked-questions\/ticket-price-breakdown\/\" class=\"selected\" target=\"\" rel=\"noopener noreferrer\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h5 class=\"item-title-class  \">\n\t\t\t\t\t\t\t\tAlcatraz Island Ticket Breakdown\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"data\">\n\t\t\t\t\t\t\t\t<div class=\"item-note  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Frequently Asked 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button.special-slide-nav-btn.next').on('click', function(e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tvar curItem = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting li.glisting-item.active-section');\n\t\t\t\tvar nextItem = curItem.attr('data-item-next');\n\t\t\t\tif(nextItem !== '0') {\n\t\t\t\t\tcurItem.removeClass('active-section');\n\t\t\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' ul.glisting li[data-item='+nextItem+']').addClass('active-section');\n\t\t\t\t}\n\t\t\t\t\/\/console.log('next',nextItem)\n\t\t\t});\n\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' .special-slide-nav button.special-slide-nav-btn-mobile.prev').on('click', function(e) {\n\t\t\t\tvar wrapperObj = $('.hbg-generic-listing.'+myObj.element_name+' .listing-wrapper-inner');\n\t\t\t\tvar listObj = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting');\n\t\t\t\tvar tileCount = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').hasClass('listing-four-columns') ? 4 : 5;\n\t\t\t\tvar curCount = parseInt(listObj.attr('tile') || 1);\n\t\t\t\tvar nextCount = (curCount - 1) >= 1 ? curCount - 1 : curCount;\n\t\t\t\t\/\/console.log('listObj',curCount, nextCount);\n\t\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').attr('tile', nextCount);\n\t\t\t\t\n\t\t\t});\n\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' .special-slide-nav button.special-slide-nav-btn-mobile.next').on('click', function(e) {\n\t\t\t\tvar wrapperObj = $('.hbg-generic-listing.'+myObj.element_name+' .listing-wrapper-inner');\n\t\t\t\tvar listObj = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting');\n\t\t\t\tvar tileCount = $('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').hasClass('listing-four-columns') ? 4 : 5;\n\t\t\t\tvar curCount = parseInt(listObj.attr('tile') || 1);\n\t\t\t\tvar nextCount = (curCount + 1) <= tileCount ? curCount + 1 : curCount;\n\t\t\t\t\/\/console.log('listObj',curCount, nextCount);\n\t\t\t\t$('.hbg-generic-listing.'+myObj.element_name+' ul.glisting').attr('tile', nextCount);\n\n\t\t\t});\n\t\t}\n\t\taddOnClickAnchorFilter(myObj.element_id);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t\n\t});\n})(jQuery);\n<\/script>[vc_empty_space][\/vc_column][vc_column width=&#8221;8\/12&#8243;]<div class=\"hbg-block-content hbcgo6hwik4q571g1c4  collapse show \" aria-expanded=\"true\" id=\"hbcgo6hwik4pt1503f5\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper  \" >\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t        <div class=\"content \">\n\t<strong>I Need To Cancel\/Reschedule My Tickets.<\/strong><br \/>\nAlcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. The following functions are available on the portal:<\/p>\n<ul>\n<li>Confirm your booking<\/li>\n<li>Text your booking ID to your mobile device<\/li>\n<li>Print your receipt<\/li>\n<li>Reschedule<\/li>\n<li>Add or remove individual ticket types<\/li>\n<li>Refund and cancel entire booking<\/li>\n<\/ul>\n<p>Please visit our manage your booking page to begin processing any of the above functions here:\u00a0<a href=\"\/san-francisco\/city-cruises\/alcatraz\/account\/\">Manage Your Booking<\/a>.\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"element_id\\\":\\\"hbcgo6hwik4pt1503f5\\\",\\\"element_name\\\":\\\"hbcgo6hwik4q571g1c4\\\",\\\"show_content\\\":true,\\\"show_title\\\":false,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"&lt;strong&gt;I Need To Cancel\\\/Reschedule My Tickets.&lt;\\\/strong&gt;&lt;br \\\/&gt;\\nAlcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. 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