{"id":11251,"date":"2021-02-18T02:20:41","date_gmt":"2021-02-18T02:20:41","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=11251"},"modified":"2021-08-18T04:01:34","modified_gmt":"2021-08-18T04:01:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/35.163.104.102\/niagara-ca\/city-cruises\/niagara\/faq\/","title":{"rendered":"FAQ &#8211; Niagara"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"hbg-block-content hbcgnr1yta5dd9qxnvm  collapse show \" aria-expanded=\"true\" id=\"hbcgnr1yta5czc2z4e\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper min-height-250px hnc-hero has-background-image  \" style=\"background-image: url('https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2021\/02\/HNC-X-TICKET-PLAZA-X-2015-X-17-3.jpg');\">\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper full-div-height flex-center-center\">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h1 class=\"title text-white header-hero-title\">FREQUENTLY ASKED QUESTIONS<\/h1>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"FREQUENTLY ASKED QUESTIONS\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"FREQUENTLY ASKED QUESTIONS\\\",\\\"settings\\\":{\\\"module_wrapper_use_background_image\\\":true,\\\"additional_module_wrapper_class\\\":\\\"min-height-250px hnc-hero\\\",\\\"additional_module_inner_wrapper_class\\\":\\\"full-div-height flex-center-center\\\",\\\"title_class\\\":\\\"text-white 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\">\n\t        <div class=\"content \">\n\tAt Niagara City Cruises anchored by Hornblower, the health &amp; safety of our guests and our crew members is our number one priority. With <strong>timed ticketing<\/strong>\u00a0select the date and\u00a0time slot\u00a0that best suits your plans, gain access with\u00a0<strong>mobile entry<\/strong>, feel safe with\u00a0<strong>health &amp; safety screenings,<\/strong>\u00a0<strong>physical distancing, reduced guest capacity\u00a0<\/strong>and a\u00a0<strong>focus on sanitizing,\u00a0<\/strong>\u00a0and stay dry from the mist with\u00a0<strong>complimentary recyclable ponchos<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>For the safety of our guests and staff,\u00a0<strong>face masks that cover the nose and mouth are required<\/strong> (for all guests ages 3 and up, and for all crew members) on the premises and on the boats. Bring your own, or disposable face masks are available for purchase on-site.\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Know Before You Go\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"Know Before You Go\\\",\\\"show_sub_title\\\":true,\\\"sub_title\\\":\\\"Questions and answers about Niagara City Cruises\\\",\\\"settings\\\":{\\\"additional_module_header_class\\\":\\\"hnc-header-title-subtitle\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false},\\\"element_id\\\":\\\"hbcgnr0uv12o8d5hho5\\\",\\\"element_name\\\":\\\"hbcgnr0uv12on7w2r5w\\\",\\\"show_content\\\":true,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"At Niagara City Cruises anchored by Hornblower, the health &amp;amp; safety of our guests and our crew members is our number one priority. 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cruises are offered?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Niagara City Cruises offers unique experiences to choose from;<\/p>\n<h4><strong>Voyage To The Falls Boat Tour<\/strong><\/h4>\n<p>Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge \u2013 and the thundering roar, awesome power and amazing mist that come along with these natural wonders.<\/p>\n<p>Or ride after sunset for a light-mist experience (that\u2019s still heavy on the magic) with the illumination of the Falls.<\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/voyage-to-the-falls-boat-tour\/\">LEARN MORE<\/a><\/p>\n<h4>______________________<\/h4>\n<h4><strong>Falls Fireworks Cruise<\/strong><\/h4>\n<p><strong>Please note: the Falls Fireworks Cruise will not operate in the 2021 season.<\/strong>[\/vc_toggle][vc_toggle title=&#8221;When does Niagara City Cruises sail?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Niagara City Cruises operates seasonally. See our <a href=\"\/niagara-falls-schedule-pricing\/\">Schedule Page<\/a>\u00a0for more details.<\/p>\n<p><a class=\"btn btn-secondary\" href=\"\/niagara-falls-schedule-pricing\/\">SCHEDULE<\/a>[\/vc_toggle][vc_toggle title=&#8221;Can I reserve a specific time for a Voyage to the Falls boat tour?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, to ensure the safety and protection of our guests and staff, Voyage to the Falls boat tour tickets for the 2021 season are Timed Entry Ticketing. Select a time slot that best suits your plans.<\/p>\n<p>Plan to arrive at or within your selected time slot.<\/p>\n<p>All groups require advanced reservations. Please email us at\u00a0<a href=\"mailto:groups@niagaracruises.com\">groups@niagaracruises.com<\/a>\u00a0for more details.<\/p>\n<p>Please find our full\u00a0<a href=\"\/niagara-falls-schedule-pricing\/\">schedule here<\/a>!<\/p>\n<p><a class=\"btn-secondary\" href=\"\/niagara-falls-schedule-pricing\/\">SCHEDULE<\/a>[\/vc_toggle][vc_toggle title=&#8221;What is the difference between the Full Mist and Light Mist experience?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Before sunset our\u00a0<b>Full Mist<\/b>\u00a0boat tours sail into the heart of the Canadian Horseshoe Falls.\u00a0While our\u00a0<b>Light Mist<\/b>\u00a0experiences sail after sunset and right up to the brink of the Horseshoe Falls.[\/vc_toggle][vc_toggle title=&#8221;What if there is bad weather?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]We sail rain or shine!<\/p>\n<p>If severe weather persists, tours may be cancelled or postponed until the weather clears.[\/vc_toggle][vc_toggle title=&#8221;Do I have to pay for a poncho?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Our recyclable ponchos are complimentary and handed out just before boarding.[\/vc_toggle][vc_toggle title=&#8221;Are your ponchos recyclable?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, our complimentary ponchos are 100% recyclable.[\/vc_toggle][vc_toggle title=&#8221;How long should I expect to be onsite?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]We recommend budgeting an hour for your entire visit, this is fully dependent on traffic volume and varies person to person. Actual time may vary depending on business volumes, peak hours, etc.[\/vc_toggle][vc_toggle title=&#8221;Are your vessels Transport Canada certified?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes. All Niagara City Cruises vessels are Transport Canada certified and inspected annually to adhere to strict safety regulations. 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style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]<strong>VOYAGE TO THE FALLS BOAT TOUR<\/strong><\/p>\n\n<table id=\"tablepress-13\" class=\"tablepress tablepress-id-13 hnc-tablepress\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\">Ticket<br \/>\nType<\/th><th class=\"column-2\">Age <br \/>\nRange<\/th><th class=\"column-3\">Price*<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">Adult<\/td><td class=\"column-2\">13+<\/td><td class=\"column-3\">$31.25<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\">Child<\/td><td class=\"column-2\">3 to 12<\/td><td class=\"column-3\">$21.25<\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\">Infant<\/td><td class=\"column-2\">2 and under<\/td><td class=\"column-3\">Free<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-13 from cache -->\n<p>___________________________<\/p>\n<p><strong>FALLS FIREWORKS CRUISE<\/strong><\/p>\n<p>\n<table id=\"tablepress-16\" class=\"tablepress tablepress-id-16 hnc-tablepress\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\">Dates<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">* Please note our Falls Fireworks Cruises will not operate in 2021.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-16 from cache -->[\/vc_toggle][vc_toggle title=&#8221;Where can I purchase tickets?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]To skip the ticket booth line, all boat tour and cruise tickets can be purchased online by\u00a0<a href=\"\/niagara-falls-schedule-pricing\/\">clicking here<\/a>.<\/p>\n<p>Tickets can also be purchased during your visit at the Ticket Plaza.<\/p>\n<p><a class=\"btn-secondary\" href=\"\/niagara-falls-schedule-pricing\/\">BUY TICKETS<\/a>[\/vc_toggle][vc_toggle title=&#8221;What is your refund policy?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]All boat tour tickets are final sale and tickets are non-refundable. Read our full <a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/terms\/\">Terms &amp; Conditions here<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/terms\/\">TERMS &amp; CONDITIONS<\/a><\/p>\n<p>To assist our guests\u2019 booking decisions with Niagara City Cruises during the COVID-19 situation, we are making temporary changes to our cancellation policy:<\/p>\n<ul class=\"\">\n<li>If your\u00a0boat tour or cruise\u00a0is cancelled because public health authorities\u2019 decisions, we will fully refund your purchase.<\/li>\n<li>If you are unable to join for your experience due to an illness or because of travel to a restricted area, AND, you contact us no later than 24 hours prior to your tour time, we will apply the purchase you have made toward any future experience offered in 2021 or 2022.<\/li>\n<li>For all other instances the original Terms &amp; Conditions will apply; <strong>All sales are final. Not for exchange, resale or transfer.<\/strong><\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How does Timed Ticketing work?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]For our 2021 season, guests will select the date and time slot that best suits their needs.<\/p>\n<p>Guests are encouraged to arrive on-time, just prior to or within their selected time slot.[\/vc_toggle][vc_toggle title=&#8221;Can I pay in US currency?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes! We accept US Visa, MasterCard and American Express credit cards online and in person. US cash is also accepted at our Ticket Plaza.[\/vc_toggle][vc_toggle title=&#8221;Do I have to print out my tickets?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smart phone or within our Niagara City Cruises App.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/apps.apple.com\/us\/app\/niagara-cruises\/id1474412241\" target=\"_blank\" rel=\"noopener noreferrer\">DOWNLOAD APP<\/a>[\/vc_toggle][vc_toggle title=&#8221;What methods of payment do you accept?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]At our Main Ticket Plaza we accept the following methods of payment:<\/p>\n<ul>\n<li>Visa<\/li>\n<li>MasterCard<\/li>\n<li>American Express<\/li>\n<li>Diners Club<\/li>\n<li>Discovery<\/li>\n<li>Interac<\/li>\n<li>Debit<\/li>\n<li>CAN and US Cash<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you offer any discounts for students, or seniors?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]We do not offer discounts for students and seniors.<\/p>\n<p>For groups of 20+ see our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/groups-events\/\">Groups<\/a>\u00a0page for rates.[\/vc_toggle][vc_toggle title=&#8221;How many people do I need to get a group rate?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Groups of 20 or more people are eligible for our group rate.<\/p>\n<p>For more information on booking at the group rate see our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/groups-events\/group-rates\/\">Group Rates page<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/groups-events\/group-rates\/\">GROUP RATES (20+)<\/a>[\/vc_toggle][vc_toggle title=&#8221;Do you sell gift cards?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]No. Currently we do not sell or accept gift cards of any kind.[\/vc_toggle][vc_toggle title=&#8221;I\u2019ve purchased a ticket online but did not receive my e-Ticket, what now?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Alternatively, you can bring your booking confirmation number to the Main Ticket Plaza and we will be able to bring up your reservation.[\/vc_toggle][vc_toggle title=&#8221;I lost my ticket, can it be replaced?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, an e-ticket can be replaced with the original booking confirmation number at the Main Ticket Plaza or by contacting our Customer Support department.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/hornblower.freshdesk.com\/support\/tickets\/new\" target=\"_blank\" rel=\"noopener noreferrer\">CONTACT US<\/a>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;15296&#8243; img_size=&#8221;full&#8221; 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In response to the current COVID-19 pandemic we have implemented several new safety measures including new entry and boarding requirements, which include:<\/p>\n<ul>\n<li><strong>Face Masks:<\/strong> All guests ages 3 and older are always required to wear face masks that cover the nose and mouth when on the premises and on-board the boats. Face masks are available for purchase on-site.<\/li>\n<li><strong>Timed Ticketing Entry<\/strong>: To control passenger flow and manage guest capacity, timed ticketing entry will be implemented, and advance group reservations are required.<\/li>\n<li><strong>Health Screening:\u00a0<\/strong>Guests will undergo temperature screening prior to being permitted on the premises. Anyone displaying a temperature of 38\u00b0 C or higher will be refused entry and ticket(s) will be refunded accordingly.<\/li>\n<li><strong>Safety Screening:<\/strong>\u00a0All guests and personal items may be subject to screening.\n<ul>\n<li>Guests are permitted to bring a personal item. Personal items include a small purse or handbag, small backpack, infant diaper bag or camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7 x 15 x 16 inches).<\/li>\n<li>Restricted and dangerous articles are strictly prohibited. This includes but is not limited to: suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.<\/li>\n<li>Please note that additional personal item allowance and entry restrictions may be imposed at the checkpoint without prior notice.<\/li>\n<li>All guests riding the boat require a ticket to board.<\/li>\n<li>Outside food and beverage is not permitted.<\/li>\n<li>Our attraction is a smoke-free environment including no smoking of tobacco and cannabis, as well as no vaping.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Focus on Sanitization:<\/strong>\u00a0increased cleaning frequency for high-contact areas using approved products as well as providing guests with access to hand sanitizer stations throughout the premises.<\/li>\n<li><strong>Physical Distancing:<\/strong>\u00a0Best practices in physical distancing will be implemented including the use of floor markers, directional arrows, communication signage, installation of plexiglass at service counters, ample staging for queuing, timed ticketing entry and reduced guest capacity on vessels.<\/li>\n<li><strong>Crew Member Health Checks:<\/strong> A Health Check will be conducted for each employee at the start of their shift. Niagara City Cruises will also equip team members with the tools they need to provide increased protection such as more frequent Training, access to PPE as well as increased hygiene, disinfection and sanitation practices.<\/li>\n<\/ul>\n<p>Niagara City Cruises reserves the right to modify its safety measures at any point without prior notice.[\/vc_toggle][vc_toggle title=&#8221;What are Niagara City Cruises hours of operation?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Our hours of operation vary depending on the day of your visit.\u00a0Please see our\u00a0<a href=\"\/niagara-falls-schedule-pricing\/\">Schedule Page<\/a>\u00a0for more information.<\/p>\n<p><a class=\"btn-secondary\" href=\"\/niagara-falls-schedule-pricing\/\">SCHEDULE<\/a>[\/vc_toggle][vc_toggle title=&#8221;Are your boats wheelchair accessible?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, our attraction and all boats are wheelchair accessible.<\/p>\n<p>Please visit our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/accessibility\/\">Accessibility page<\/a>\u00a0for more information.[\/vc_toggle][vc_toggle title=&#8221;Do you have washrooms onsite?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, there are 2 wheelchair accessible washrooms aboard each of our two catamaran boats.<\/p>\n<p>There are additional wheelchair accessible washroom on land on Hornblower Landing.[\/vc_toggle][vc_toggle title=&#8221;Is smoking or vaping allowed?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.[\/vc_toggle][vc_toggle title=&#8221;Are Infant Strollers permitted on the attraction grounds and on the boats?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]<\/p>\n<ul>\n<li>Yes, small to mid-size infant strollers are permitted.<\/li>\n<li>Prior to boarding there is a designated unsupervised area available to park strollers at your own discretion.<\/li>\n<li>Infant strollers brought on-board are not permitted on the upper observation deck for safety purposes, as well, strollers cannot be left unattended and all personal belongings should be supervised accordingly.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Is there a place to store my personal items?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]<\/p>\n<ul>\n<li>No, we do not offer storage areas for personal items.<\/li>\n<li>All personal items should never be left unattended during your visit.<\/li>\n<li>At your own discretion, infant strollers can be left at the designated unsupervised area prior to boarding.<\/li>\n<li>Please refer to Personal Item Allowance for more details.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you have a Lost and Found?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, our Lost and Found is located at our Administration Building where the public washrooms are located. For further assistance contact our Customer Service department.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/about-us\/contact-us\/\">CONTACT US<\/a>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my pet?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Niagara City Cruises welcomes guide dogs or service animals on our premises.\u00a0\u00a0All service animals must wear proper service attire, and documentation supporting that the animal is a service animal must be provided.<\/p>\n<p>All other animals and pets are not permitted on Niagara City Cruises property.[\/vc_toggle][vc_toggle title=&#8221;Can I bring in outside food and beverage?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]We offer a selection of warm and cold drinks, and\u00a0our casual menu is filled with delicious foods for you to enjoy on our\u00a0<a href=\"\/visit\/riverside-patio\/\">Riverside Patio<\/a>\u00a0along side the spectacular views.<\/p>\n<p>Outside food and beverage is not permitted at our attraction.<\/p>\n<p><a class=\"tailor-button__inner\" href=\"\/visit\/riverside-patio\/\">RIVERSIDE PATIO<\/a>[\/vc_toggle][vc_toggle title=&#8221;Can I take photos?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Absolutely! We love seeing the amazing photos and videos our guests take. Be sure to use #InTheMist on social media to share your experience with us!<\/p>\n<p>Please note that we only allow hand held cameras onsite and do not permit any additional equipment with general admission. For commercial film\/photography shoot inquiries, please\u00a0see our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/about-us\/press-and-media\/\">Press &amp; Media page<\/a>.[\/vc_toggle][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"hbg-block-content hbcgnrh4ny04waqxm2ai  collapse show \" aria-expanded=\"true\" id=\"hbcgnrh4ny04kq29clyh\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h2 class=\"title \">Directions & Parking<\/h2>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Directions &amp; Parking\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"Directions & Parking\\\",\\\"element_id\\\":\\\"hbcgnrh4ny04kq29clyh\\\",\\\"element_name\\\":\\\"hbcgnrh4ny04waqxm2ai\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"show_content\\\":false,\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"\\\",\\\"element_first\\\":\\\"hbcgnrh4ny04waqxm2ai\\\",\\\"start_with_open\\\":true,\\\"show_cta\\\":false,\\\"use_background_image\\\":false,\\\"background_image\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"show_image_before_heading\\\":false,\\\"show_image_before_content\\\":false,\\\"show_image_after_content\\\":false,\\\"image_before_heading\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_before_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"image_after_content\\\":{\\\"img_src\\\":\\\"\\\",\\\"img_width\\\":0,\\\"img_height\\\":0,\\\"img_flag\\\":\\\"\\\",\\\"img_title\\\":\\\"\\\",\\\"img_alt\\\":\\\"\\\",\\\"img_caption\\\":\\\"\\\",\\\"img_description\\\":\\\"\\\"},\\\"cta_link\\\":\\\"\\\",\\\"image_list\\\":[],\\\"env_mode\\\":\\\"live\\\",\\\"all_listing\\\":[],\\\"settings\\\":{\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false}}\".replace(\/\\n\/g, \"\");\n\t\tvar myObj = JSON.parse(tbJSON);\n\t\taddOnClickAnchor(myObj.element_id);\n\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').on('click', function(e) {\n\t\t\tvar actionType = $(this).attr('action-type');\n\t\t\tif(actionType === 'copy-module-content-to-place-holder') {\n\t\t\t\tvar content = $('.hbg-block-content.' + myObj.element_first + ' .module-content').html();\n\t\t\t\tvar targetId = $(this).attr('target-id');\n\t\t\t\tvar groupId = $(this).attr('group-action');\n\t\t\t\tvar alreadyActive = $(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\t});\n})(jQuery);\n<\/script>[vc_toggle title=&#8221;How do I get to Niagara City Cruises?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Our address is 5920 Niagara Parkway, a short walk from the foot of Clifton Hill. For more information please visit our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">Directions Page<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">DIRECTIONS<\/a>[\/vc_toggle][vc_toggle title=&#8221;How do I get to the Niagara City Cruises Funicular?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Located at the intersection of\u00a0<a href=\"https:\/\/www.google.com\/maps\/place\/Hornblower+Niagara+Funicular\/@43.0898933,-79.0748759,17z\/data=!4m12!1m6!3m5!1s0x89d3430f2e61a2d1:0x9590fd012f797068!2sHornblower+Niagara+Cruises!8m2!3d43.0888669!4d-79.0738137!3m4!1s0x89d3431b073c53e1:0x67ef11449936b218!8m2!3d43.0893106!4d-79.0721105\" target=\"_blank\" rel=\"noopener noreferrer\">Niagara Parkway and Clifton Hill.<\/a><\/p>\n<p>For more information please visit our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">Directions Page<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">DIRECTIONS<\/a>[\/vc_toggle][vc_toggle title=&#8221;Where should I park?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Niagara City Cruises does not have any parking, however, there are a number of parking lot options provided by Niagara Parks and surrounding businesses.<\/p>\n<p>See our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">Directions &amp; Parking<\/a>\u00a0page for more details on parking.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">DIRECTIONS &amp; PARKING<\/a>[\/vc_toggle][vc_toggle title=&#8221;What is the closest Canadian Highway to Niagara City Cruises?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and HWY 420.<\/p>\n<p>Find more directions on our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">Directions &amp; Parking<\/a>\u00a0page.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/directions\/\">DIRECTIONS &amp; PARKING<\/a>[\/vc_toggle][vc_toggle title=&#8221;Where is the closest bus terminal?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The closest bus terminal is the GO Transit Bus Terminal located at\u00a0<a href=\"https:\/\/goo.gl\/maps\/R5SxBmWbccr\" target=\"_blank\" rel=\"noopener noreferrer\">4269 Bridge Street, Niagara Falls, Ontario<\/a>.<\/p>\n<p>For more details visit the\u00a0<a href=\"https:\/\/www.gotransit.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">GO Transit website<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Where is the closest train station?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The closest train station is VIA Rail located at\u00a0<a href=\"https:\/\/goo.gl\/maps\/v5Y3CCecjiH2\" target=\"_blank\" rel=\"noopener noreferrer\">4267 Bridge Street, Niagara Falls, Ontario<\/a>.<\/p>\n<p>Visit the\u00a0<a href=\"https:\/\/www.viarail.ca\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Via Rail website<\/a>\u00a0for more details[\/vc_toggle][vc_toggle title=&#8221;Do I need a passport to enter Canada?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the\u00a0<a href=\"https:\/\/www.cbsa-asfc.gc.ca\/contact\/bis-sif-eng.html\" target=\"_blank\" rel=\"noopener noreferrer\">Canadian Border Services Agency website<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cbsa-asfc.gc.ca\/contact\/bis-sif-eng.html\" target=\"_blank\" rel=\"noopener noreferrer\">CANADIAN BORDER SERVICES AGENCY<\/a>[\/vc_toggle][vc_toggle title=&#8221;What is the closest Canadian-US. Border crossing?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The closest border crossing to our attraction is The Rainbow Bridge, a 2-minute drive from Niagara City Cruises.<\/p>\n<p>The Whirlpool Bridge is a Nexus only bridge and is located 5-minutes from the attraction.<\/p>\n<p><a class=\"tailor-button__inner\" href=\"https:\/\/www.cbsa-asfc.gc.ca\/contact\/bis-sif-eng.html\" target=\"_blank\" rel=\"noopener noreferrer\">CANADIAN BORDER SERVICES AGENCY<\/a>[\/vc_toggle][vc_toggle title=&#8221;What is the closest international airport?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A at approximately a 30-minute drive.<\/p>\n<p>The Buffalo International Airport in Buffalo, NY, U.S.A is approximately a 45-minute drive.<\/p>\n<p>There is also the John C. Munro International Airport in Hamilton, Ontario, Canada (40-minute drive) and\u00a0Lester B. 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style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open and the weather is best.[\/vc_toggle][vc_toggle title=&#8221;When are your peak times?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]On weekends, holidays, and throughout the summer season, our peak hours are between 11:00 am \u2013 4:00 pm.<\/p>\n<p>In July and August we suggest coming before 11:00 am or after 4:00 pm for the best visitor experience.[\/vc_toggle][vc_toggle title=&#8221;Is Niagara City Cruises wheelchair accessible?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, our attraction and all boats are wheelchair accessible.<\/p>\n<p>Please visit our\u00a0<a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/accessibility\/\">Accessibility page<\/a>\u00a0for more information.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/accessibility\/\">ACCESSIBILITY<\/a>[\/vc_toggle][vc_toggle title=&#8221;What should I wear?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Please note for the safety of our guests and staff,\u00a0<strong>face masks that cover the nose and mouth are required<\/strong>\u00a0(we recommend you bring your own) on the premises and on the boats. Face masks are available for purchase on-site.<\/p>\n<p>Complimentary recyclable mist ponchos are provided for each guest.<\/p>\n<p>Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara in the Spring and Fall.<\/p>\n<p>During the summer months\u00a0a comfortable pair of walking shoes is highly suggested. Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5 \u2013 10 degrees cooler by the water. Don\u2019t forget the sunscreen!<\/p>\n<p>Please also consider dressing according to the weather to ensure a comfortable experience. You can check the local\u00a0<a href=\"https:\/\/www.theweathernetwork.com\/ca\/weather\/ontario\/niagara-falls\" target=\"_blank\" rel=\"noopener noreferrer\">weather here<\/a>.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.theweathernetwork.com\/ca\/weather\/ontario\/niagara-falls\" target=\"_blank\" rel=\"noopener noreferrer\">WEATHER NETWORK<\/a>[\/vc_toggle][vc_toggle title=&#8221;What types of accommodations are close to Niagara City Cruises?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]There are many hotels, inns, bed and breakfasts and hostels that are located close by to Niagara City Cruises. Our <a href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/planning\/\">Plan Your Visit page<\/a>\u00a0shows many popular hotel areas such as the Fallsview District, Clifton Hill District and Lundy\u2019s Lane District.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/www.cityexperiences.com\/niagara\/city-cruises\/niagara\/visit\/planning\/\">LEARN MORE<\/a>[\/vc_toggle][vc_toggle title=&#8221;Do you have food and drinks available?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Whether you\u2019re looking for breakfast, lunch, dinner or a light snack, our Riverside Patio casual menu is filled with delicious food and spectacular views.<\/p>\n<p>This is one of the region\u2019s best kept secrets. So for Food, Drinks and Fun, spend some extra time at our Riverside Patio.<\/p>\n<p><a class=\"btn-secondary\" href=\"\/visit\/riverside-patio\/\">RIVERSIDE PATIO<\/a>[\/vc_toggle][vc_toggle title=&#8221;Is there a location to purchase waterproof items?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Yes, we offer a selection of waterproof items such as smartphone cover cases, water shoes and bags at our Roar Store Retail.[\/vc_toggle][vc_toggle title=&#8221;Do you offer Audio Tours?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]Our free Audio Tour Guides are available in our Niagara City Cruises App and are available in 8 languages.<\/p>\n<p><a class=\"btn-secondary\" href=\"https:\/\/apps.apple.com\/us\/app\/niagara-cruises\/id1474412241\" target=\"_blank\" rel=\"noopener noreferrer\">NIAGARA CITY CRUISES APP<\/a>[\/vc_toggle][vc_toggle title=&#8221;Does your app feature games?&#8221; style=&#8221;simple&#8221; el_class=&#8221;hb-faq&#8221;]YES! 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