Boti mbili za City Cruise kwenye mto Thames city upande wowote

Privacy Notice

Privacy Notice Valid as of 21.11.2019

City Cruises imejitolea kulinda faragha yako mkondoni. Tumechapisha sera hii ya faragha ili kukusaidia kuelewa ni habari gani tunayokusanya na jinsi tutakavyoitumia. Tunaamini faragha yako ya kibinafsi ni haki ya msingi na tumejitolea kwa sera za faragha wazi, wazi na zinazoweza kupatikana.

We hope that you feel our privacy policy explains clearly how we gather and use any data we may collect from you. We have used our best efforts to compose a policy that is fair, respectful and protects your privacy.

If you are in the European Union, you may address privacy-related enquiries to our EU representative pursuant to Article 27 GDPR:

EU-REP.Global GmbH, Attn: City Cruises
Hopfenstr. 1d, 24114 Kiel, Germany

[email protected]

www.eu-rep.global

If you consider that the policy has not been followed in respect of personal information about yourself or others, or for general comments or feedback please raise the matter with the Data Protection Officer who can be contacted at [email protected].

HALI YA SERA
Sera hii inaweka sheria zetu juu ya ulinzi wa data na masharti ya kisheria ambayo lazima yaridhike kuhusiana na kitendo chochote kilichochukuliwa kuhusiana na habari za kibinafsi, ikiwa ni pamoja na lakini sio mdogo kwa kupata, utunzaji, usindikaji, uhifadhi, usafirishaji na uharibifu wa habari za kibinafsi.

Wakati wa kutaja citycruises.com, hii pia inajumuisha citycruisespoole.com, citycruisesyork.com na thamesjet.com.

Habari ni chini ya ulinzi fulani wa kisheria na vikwazo vilivyowekwa katika
Udhibiti Mkuu wa Ulinzi wa Takwimu za EU ("GDPR") ambayo ni kutokana na kutekelezwa katika sheria ya Uingereza chini ya kile kinachoweza kuwa Sheria ya Ulinzi wa Takwimu 2018. majukumu na wajibu.

City Cruises ni mtawala wa data juu ya data ya kibinafsi inayoshikilia, ikimaanisha ina jukumu la msingi la kuhakikisha kuwa GDPR inatii na kwa kufafanua madhumuni ya usindikaji wa data yako ya kibinafsi na pia kwa kufuata sheria ya ulinzi wa data.

COVID-19 privacy policy

Due to Government guidance, we now seek to collect and process your personal data in response to the recent outbreak of Coronavirus, which is above and beyond what would ordinarily be collected from you, to ensure the safety and well-being of our staff and the general public.
Such information will be limited to what is proportionate and necessary, taking into account of the latest guidance issued by the Government and health professionals, in order to manage and contain the virus.
Personal data is being collected temporarily in order to assist NHS Test and Trace with requests for that data if needed. This could help contain clusters or outbreaks.

Ni nini msingi wetu halali wa kusindika data yako ya kibinafsi?

Kanuni ya Jumla ya Ulinzi wa Takwimu inahitaji masharti maalum kutimizwa ili kuhakikisha kuwa usindikaji wa data ya kibinafsi ni halali. Masharti haya husika ni haya hapa chini:

  • Kifungu cha 6(1)(d) – ni muhimu ili kulinda maslahi muhimu ya somo la data au mtu mwingine wa asili. Recital 46 inaongeza kuwa "usindikaji fulani unaweza kutumikia misingi muhimu ya maslahi ya umma na maslahi muhimu ya somo la data kama kwa mfano wakati usindikaji ni muhimu kwa madhumuni ya kibinadamu, ikiwa ni pamoja na kufuatilia magonjwa ya milipuko na kuenea kwao".
  • Kifungu cha 6(1)(e) – ni muhimu kwa ajili ya utekelezaji wa kazi inayotekelezwa kwa maslahi ya umma au katika utekelezaji wa mamlaka rasmi iliyowekwa katika mdhibiti.

 

Je, ninahitajika kutoa data yangu ya kibinafsi chini ya mahitaji ya kisheria, au ninalazimika kutoa?

Wakati utoaji wa data hauwezi kuamriwa, unashauriwa sana kwamba ni kwa maslahi ya wote kutoa habari hii kwetu, kwa hivyo tunaweza kuchukua hatua muhimu za kukuweka wewe na wengine salama.
Taarifa hizo zitasimamiwa kwa njia ya siri. Taarifa zote zitafanyika kwa usalama na kushughulikiwa kwa msingi wa 'haja ya kujua' na idadi ndogo tu ya watu. Ikiwa kuna haja ya kufichua nje ya hii, kiasi kidogo cha data ya kibinafsi itatumika.
Ambapo habari zinazohusiana na Covid-19 zitatumika kwa kuripoti kwa ujumla au takwimu, hatua zitachukuliwa ili kutambulisha data na nambari za jumla zilizotumiwa, popote iwezekanavyo.

Data yangu ya kibinafsi itahifadhiwa kwa muda gani?

Ili kusaidia Mtihani wa NHS na Ufuatiliaji, tutashikilia rekodi kwa siku 21. Hii inaonyesha kipindi cha incubation cha COVID-19 (ambayo inaweza kuwa hadi siku 14) na siku 7 za ziada ili kuruhusu muda wa kupima na kufuatilia. Baada ya siku 21, habari hii itatupwa kwa usalama au kufutwa.

Kuanzia tarehe 4 julai tumeanza tena huduma zetu. Ikiwa ungependa habari zaidi juu ya umbali wetu mpya wa kijamii na hatua za usafi zilizoimarishwa, tafadhali angalia ukurasa wetu wa kurudi kwenye huduma hapa.

City Cruises usindikaji wa data yako binafsi

1.1 Utangulizi

Sera hii ya faragha inaelezea jinsi tunavyokusanya, kutumia na kufichua data yako ya kibinafsi unapotumia huduma yetu na vinginevyo kuingiliana nasi kama ilivyoelezwa hapa chini. Inaelezea shughuli zetu za usindikaji wa data, kusudi lao, ni aina gani ya data ya kibinafsi ambayo shughuli hizi zinahusisha na msingi wa kisheria wa shughuli hizi za usindikaji.

1.2 Weka tiketi yako au huduma zingine

Unapoweka bidhaa au huduma yoyote na City Cruises utaulizwa kutoa habari kama vile jina lako, nambari ya simu, anwani ya barua pepe na maelezo ya malipo. Kulingana na maelezo yako maalum ya uhifadhi, maelezo ya ziada yanaweza kuombwa, kama vile tarehe ya kuzaliwa n.k. Kwa kuongezea, unapoomba msaada maalum, kama vile lishe maalum au huduma za kiti cha gurudumu, unaweza kuhitaji kutoa data nyeti zinazohusiana kama vile hali yako ya afya.

Unapobadilisha uhifadhi wako au vinginevyo kutafuta msaada mwingine kutoka kwetu, tutachakata maelezo ya kibinafsi yaliyotajwa hapo juu ambayo tumekusanya kutoka kwako. Jina lako pamoja na maelezo yako ya mawasiliano yatatumiwa na sisi kukujulisha kuhusu uhifadhi wako. Hii ni pamoja na kukutumia vikumbusho kwa SMS, barua pepe au simu kuhusu uhifadhi wako na arifa ya usumbufu wowote ikiwa uhifadhi wako umecheleweshwa au kufutwa. Madhumuni ya shughuli hizi za usindikaji ni kukupa bidhaa na huduma ulizoweka kutoka kwetu.

Pia unapaswa kutoa maelezo yako ya malipo (kwa mfano nambari ya kadi na tarehe ya kumalizika) pamoja na data nyingine ya kibinafsi ili kukamilisha malipo yako. Data hizi, haswa jina lako, anwani, anwani ya barua pepe na itafunuliwa kwa watoa huduma zetu za malipo, kwa madhumuni ya kupokea malipo yako na kukamilisha uhifadhi wako. Ikiwa unaomba kurudishiwa pesa zako, data hizi pia zitachakatwa.

Ili kutimiza majukumu yetu ya kisheria, tunaweza kufichua data yako kwa mfano mtoaji wa kadi yako, huduma za usalama wa baharini, au polisi. Kwa kusudi hili, data tunayochakata inaweza kujumuisha jina lako, anwani, anwani ya barua pepe, na maelezo ya malipo.

Habari uliyotoa kwa madhumuni ya uhifadhi na usimamizi wa uhifadhi itahifadhiwa hadi miaka 10 hadi sio lazima kwetu kulinda na kulinda City Cruises.

Msingi wa kisheria wa usindikaji wa data yako kama ilivyoelezwa katika sehemu hii ni kukubalika kwako kwa Sheria na Masharti ambayo unaweka kitabu kutoka kwetu na maslahi yetu halali ya kuendesha biashara yetu, au vinginevyo kwamba ni muhimu kutimiza majukumu yetu ya kisheria.

1.3 Msaada wa Wateja

City Cruises has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can. On our website, you will be able to start a LiveChat or submit a questionnaire form, or you can also contact us by phone, via email or letters, or via social media; and when you communicate with us via any of these means, we will help you with enquiries, questions or feedbacks concerning our services. Depending on your enquiry, question or feedback, you may be asked to provide additional personal data.

Baada ya kuwasiliana na Msaada wa Wateja, tutachunguza maudhui ya mawasiliano yetu na wewe, kwa mfano, kurekodi mawasiliano yetu na wewe tunaposhughulikia malalamiko yako. Hii ni kudhibiti ubora wa huduma ambayo tumekupa. Kwa kusudi hili, data yako ya kibinafsi kama vile jina lako na maelezo ya mawasiliano yanaweza kuchakatwa.

Ili kudumisha kiwango chetu cha huduma, tunaweza kufanya upimaji wa data kuhusu tovuti zetu na programu za simu wakati kosa linatokea au wakati mabadiliko yoyote yanafanywa kwa mfumo wetu, na hii inahusisha usindikaji wa data yako ya kibinafsi. Hii inatuwezesha kutatua (kuondoa makosa ya kiufundi) mifumo yetu, kuonyesha kwa usahihi mabadiliko yoyote yaliyofanywa na wewe au sisi ambayo ni muhimu kwako, na kuhakikisha utendaji sahihi wa tovuti hizi na programu za rununu.

Pia tunazalisha ripoti na takwimu kwa kuchambua data uliyotupatia, kama vile jina lako na maelezo ya mawasiliano. Kusudi ni kuboresha huduma yetu na kukupa uzoefu bora wa mtumiaji wakati ujao unapotumia huduma zetu.

Tukigundua shughuli zisizo za kawaida kwenye akaunti yako, tutachukua hatua muhimu. Hizi zinaweza kujumuisha usindikaji wa data yako ya kibinafsi.

1.4 Uuzaji

Kwa lengo la kukusaidia kufanya zaidi ya ofa zinazotolewa na sisi, tutakutumia au kwa njia zingine kukufanya ufahamu wa shughuli mbalimbali na ofa kupitia barua pepe, ambayo inaweza kujumuisha jarida, e-shots, ofa za kipekee kulingana na mapendekezo yako, au habari juu ya ofa zingine maalum au za msimu. Kwa kusudi hili tutachakata anwani yako ya barua pepe, historia ya uhifadhi na historia ya ushiriki wa kampeni.

Tunaweza pia kukutumia ofa zinazohusiana na uhifadhi wako ujao kupitia barua pepe; kwa kusudi hili tutachakata anwani yako ya barua pepe na historia ya uhifadhi. Kwa kuongezea, tutakukumbusha pia kupitia barua pepe kuhusu uhifadhi wako ambao haujakamilika, na kukupa ufikiaji rahisi wa mchakato wako wa uhifadhi usiokamilika; kwa kusudi hili anwani yako ya barua pepe na data yako ya wavuti-behavior kuhusu uhifadhi wako usioidhinishwa utashughulikiwa.

City Cruises inajitahidi kuwa muhimu iwezekanavyo kwa kila mteja katika njia tofauti za dijiti. Ikiwa umetembelea tovuti yetu, tunaweza kuwasilisha ofa zinazofaa kwako kwenye media zingine za dijiti kulingana na mibofyo yako ya wavuti. IP isiyojulikana katika vidakuzi itashughulikiwa kwa kusudi hili. Unapotembelea tovuti yetu tutatumia tabia yako ya mtandaoni ili kuwasilisha ofa zinazofaa kupitia milango yetu ya mtandao, kampeni ya barua pepe na katika vyombo vingine vya habari vya digital.

Kwa madhumuni ya kuboresha mawasiliano yetu na wewe, sisi pia kufanya utafiti wa soko, ambayo inaweza kufanywa kwa kutumia data yako binafsi kuunganisha seti mbalimbali za data. Data ya kibinafsi katika seti za data za uchambuzi zitafutwa kila wakati baada ya uchambuzi.

You are free to request deletion of your personal data used for marketing by contacting as at the details given below. As for anonymous user cookies, they are not identifiable to a specific person but will nonetheless be deleted according to industry practice.

Msingi wa kisheria wa kuchakata data yako ya kibinafsi ni idhini yako na maslahi yetu halali ya kufanya kazi na kuboresha biashara yetu. Tafadhali kumbuka kuwa uondoaji wa idhini yoyote hauathiri uhalali wa usindikaji ambao umefanyika kulingana na idhini iliyotolewa kabla ya kujiondoa.

2. Anwani za IP

City Cruises may also track your domain name or IP address to assist our marketing efforts as described above. For some computers, the IP address is a globally unique identifier of your computer. Multiple users of the same computer will share the same IP address. However, in most cases your ISP (or network server, if a business user) will allocate you an IP address only for the duration of your online session (about 80% of all surfers are using “temporary“ IP addresses). This means that, even when your IP address is noted, it is unlikely you will have the same IP address next time you use the internet.

3. Vidakuzi

City Cruises hutumia vidakuzi na vidakuzi vyake vinavyotolewa na makampuni makubwa na madogo ya matangazo na uchambuzi kusaidia kwa shughuli, kutangaza kwa watumiaji na kuelewa tabia ya watumiaji kwenye tovuti za kampuni ili iwe rahisi kutumia.
Ikiwa hutaki kuki zilizowekwa kwenye kompyuta yako, unaweza kuzima vidakuzi kupitia kivinjari chako cha mtandao. Kuzima kuki hakutakuzuia kufikia sehemu yoyote ya tovuti ya City Cruises au huduma.

4. Kuingia na Opt-Out

The City Cruises site always requires users to actively select that they receive promotional communications from City Cruises. We will never assume acceptance. In addition, every e-mail sent out by City Cruises will contain instructions on removing that e-mail address from lists for further mailings.

5. Idhini

Kwa kutumia citycruises.com na kuingiza maelezo ya kibinafsi unakubali ukusanyaji na matumizi ya habari hii. Tukibadilisha sera yetu ya faragha tutachapisha mabadiliko hayo kwenye ukurasa huu. Ikiwa tutabadilisha sera yetu katika siku zijazo mabadiliko hayataathiri jinsi data unayoingiza sasa inatumiwa.

6. Images rights terms and conditions

Approved Instagram content terms and conditions

When accepting rights requests you are allowing City Cruises to use your content in future marketing campaigns with no copyright.

Rights will be requested by City Cruises via commenting on your Instagram and require a response to approve use of your content. To agree to City Cruises reusing your content simply reply using the hashtag #YesCityCruises.

Copyright: Upon approval, photos become the property of City Cruises and each participant relinquishes any claims of ownership or rights therein upon approval of their content to be used.

7. Right to Erase

City Cruises lazima iifute data ya kibinafsi kwa ombi la mada ya data, lakini tu katika hali ndogo, yaani ambapo:
- data ya kibinafsi sio lazima tena kwa kusudi ambalo lilichakatwa;
- City Cruises awali ilitegemea idhini, idhini hiyo imeondolewa na haina msingi mwingine wa kisheria wa usindikaji;
- somo la data limepinga matumizi ya data zao za kibinafsi kwa madhumuni ya uuzaji wa moja kwa moja, na City Cruises hutumia tu data hiyo ya kibinafsi kwa moja
madhumuni ya masoko;
- data ya kibinafsi inashughulikiwa kinyume cha sheria; Au
- data ya kibinafsi inapaswa kufutwa kwa kufuata wajibu wa kisheria ambao City Cruises ni chini.

8. Processors

Chini ya GDPR City Cruises kama mtawala wa data, wakati wa kufundisha processor data kuchakata data binafsi kwa niaba yake, lazima kuhakikisha kuwa kuna mkataba wa maandishi kati ya City Cruises na processor kushughulika na orodha ya mambo yaliyoagizwa.

9. Notification of breaches

City Cruises is required to report certain security breaches (as defined above) to the ICO and the data subject.
All security breaches should therefore be notified to City Cruises’s Data Protection Officer – [email protected].

10. Transfers overseas

Where personal data must be transferred outside of the United Kingdom, City Cruises is required to ensure certain safeguards are in place guaranteeing a similar level of protection to the data subject as they would have within the United Kingdom.

We consider good privacy practices to be very important. If you believe this document or our practices can be improved, please e-mail [email protected].

City Cruises Ltd
Cherry Garden Pier
Cherry Garden Street
London SE16 4TU
[email protected]