Frequently Asked Questions

BOOKING YOUR CRUISE

How do I make a reservation?

To make a reservation, go to hornblower.com/search-result/. Search by your location and the date you want to cruise. Seats can be reserved with most major credit cards. Reservations can also be made by phone at 888-467-6256. Seats are not held without payment. If you would like to pay in person reservations must be made in person at these locations.

What are my payment options?

We accept most major credit cards. If necessary, you can pay with a personal check or money order by mail. Please call our reservations department at 888-467-6256 for more information. You may pay cash at all port locations (see “How do I make a reservation?”).

Can I pay with cash?

You can pay with cash at any of our physical ticket booth locations:

Can I hold a reservation and pay on board?

No. We do not hold reservations without payment.

I have a gift card/coupon/offer. How do I redeem it?

All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code you can use your code during checkout on hornblower.com

If one or more people in my party are not able to make it or we miss the cruise, will we receive a refund?

Once payment is received, cruises are non-refundable. We are happy to reschedule your cruise date or issue a gift certificate for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Is gratuity included?

A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.

What is the Landing Fee?

The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.

What is administrative fee?

An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.

What are the other taxes?

In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.

What happens if it rains or snows?

City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, we will remain dockside, but provide the full dining service.

Are there any age restrictions on your cruises?

There are no age restrictions for most of our cruises. All minors require adult supervision. Please contact us with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Cocktail cruises are typically ages 21+.

Do you offer any discounts for children?

Children under 4 cruise for free. Children 4 to 12 are 40 – 50% off, depending on cruise type and port location.

ONBOARD EXPERIENCE

What is the dress attire for the cruises?

Dinner Cruises: Business casual to dressy casual attire is recommended. For men, slacks or khaki pants and a collared shirt with or without a jacket; for women, slacks or skirt with a collared shirt or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises. Lunch and Brunch Cruises: We recommend business casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes. River, Harbor & Whale Watching Tours: Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board, especially for cruises that occur out on the open ocean. You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.

What time do I board?

Boarding time is usually 30 minutes prior to departure for all cruises. Please check boarding time when making your reservation.

Is smoking allowed?

Smoking is allowed on the outside decks only, with the exception of Harbor Tours, Sights & Sips Cruises, Barefoot Music Cruises, Mariposa Harbour Tour and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.

Cannabis products are not allowed since we operate under US Coast Guard and Transport Canada regulations.

Is there pre-assigned seating?

As you board, our Captain and Marine Crew will direct you to your deck. From there the Host/Hostess will show your party to your assigned table(s). Decks are never guaranteed to non-private groups. We assign seats based on needs and capacity for each cruise.

Will I get my own table?

On the majority of our cruises, we assign private tables to individual parties. However, on some of our cruises, we do have cruise-style seating, meaning we will ask you to share a table with other parties. If this is the case, you will be informed of this when you make your reservation.

What kind of entertainment is onboard?

Hornblower cruises offer dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Please check online or ask one of our Reservations Agents for more details about the planned entertainment for your specific cruise.

Can we meet the Captain and visit the pilot house?

On most cruises, guests are welcome to come and meet the Captain and the First Officer. However, for safety and security reasons, we ask that you check with our staff on board before visiting the Pilot House. We want to ensure that all passengers and crew are kept safe and that the captain is not distracted while performing essential duties.

FOOD AND BEVERAGE OPTIONS

Are there vegetarian options available? Can I make a special menu request?

Vegetarian meals are available on dining cruises and can be arranged at the time of booking. If there are many vegetarians in your group, or if there are any vegans, please notify a Reservations Agent at the time of booking. If you have food allergies or other dietary restrictions, please let your Reservations Agent know at the time of booking. We can accommodate most special dietary needs with advance notice.

Do you offer special dining options for birthdays, anniversaries, and special occasions?

We offer a variety of special enhancements to add to your dining experience. Please ask your Reservations Agent about our celebration packages, food enhancements, balloon or flower bouquets, and our drink passports. These options are also available when booking online. In addition to purchasing enhancements, we are happy to acknowledge all special occasions on board. Please let us know what you’re celebrating and the name(s) of those being honored, and we will be happy to make an announcement during the cruise.

When is food served?

Service begins upon embarking.

Do I need to pre-select the menu before the cruises?

No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will choose from on board. Other cruises will either have a preset menu or offer a buffet with a variety of options. This information will be available when booking online, or you can ask your Reservations Agent for more details about your specific cruise.

What are my food and beverage options for a private event?

GROUPS AND PRIVATE EVENTS

What kind of events can I host on board?

You can host any kind of event on a Hornblower yacht! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information visit https://www.hornblower.com/private-events/

Can I book my own private yacht?

Yes, you can charter a yacht for a private event. We have a variety of differently sized boats in our fleet that are perfect for every kind of event.

Do I have to reserve a whole yacht for my event?

You don’t have to reserve a whole yacht for your event. We host many events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event.

How much does it cost to host a private event?

The cost of your private event varies by the type of yacht you choose, the kind of event you’re hosting, the size of your group, and what kind of enhancement packages you want to include. For more information on how much your event will cost, you can [fill out this form?] [call this number?]

DECORATIONS

Can I bring my own decorations?

Small groups without private space can bring table decorations, but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our yachts.

What decor does Hornblower provide?

All Hornblower yachts are decorated with linens, votive centerpieces, silver, and china.

Can I bring cakes and flowers on board?

Cakes may be brought on board, however you will be charged a cake cutting fee. Small flower bouquets are also permitted. Please keep in mind that you are on a moving vessel, so top-heavy arrangements will not be stable. Unfortunately, early boarding is not available for those with cakes or flower arrangements.

ACCESSIBILITY AND SAFETY

Are you regulated by the u.s. coast guard?

Our vessels are all subject to inspections by the U.S. Coast Guards or Transport Canada and our crew are all properly licensed. We also follow Marsec security guidelines. Should the Marsec security level be elevated, we may opt to increase security measures onboard our vessels to insure everyone’s safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.

Are life preservers on board?

Each vessel is 100% Coast Guard or Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.

Is the ship handicapped accessible?

Hornblower does have accessible yachts in the fleet. However, not all yachts and decks are accessible. Please call 888-467-6256 to ensure handicap accessibility for the date you are planning to cruise.

Will I get seasick?

The vast majority of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of a number of preventative measures that are available to you.

Is there a phone on the boat that receives calls?

Hornblower does not have phones for guests’ use. Most cellular services are available on the water as we do not cruise beyond one mile off shore on most of our cruises.

LOCATIONS AND DIRECTIONS

NEW YORK

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation email. When you arrive, introduce yourself at cruise check-in either on board the yacht or on the pier and they will show you to your table or direct you to where you can board. Be sure to get a confirmation number at the time of booking.

Where are you located?

In New York, we have two main locations. Please check your confirmation to determine which is the correct location for your event. Pier 40: Hornblower Landing at Hudson River Park Pier 40, 353 West Street, New York, NY 10014 (at Westside Hwy. and W. Houston). Pier 15: Pier 15 Waterfront Esplanade, Pavilion 2, 78 South Street, New York, NY 10038. How do I get there and where do I park? Paid public parking is available at our Pier 40 location in the West Village. Call or email us regarding rates. There is no parking available at our Pier 15 location, although there are several public parking garages in the area that we can recommend.

SAN FRANCISCO

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In San Francisco, we are located at Pier 3, on the Embarcadero (cross street: Washington Street) San Francisco, CA 94111. How do I get there and where do I park? Does Hornblower validate parking? A map to our San Francisco location includes parking information. We do not validate parking.

BERKELEY

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In Berkeley, we are located at the Doubletree Hotel Marina at 200 Marina Blvd, Berkeley, CA 94710. How do I get there and where do I park? Does Hornblower validate parking? A map to our Berkeley location includes parking information. We do not validate parking.

SACRAMENTO

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, please check in at our ticket booth located at 1206 Front Street. The ticket agent on duty will provide you with a boarding pass and direct you to the yacht. Once on board, introduce yourself to the Host/Hostess and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In Old Sacramento, we are located at 1206 Front Street, Sacramento, CA 95814. How do I get there and where do I park? Does Hornblower validate parking? A map to our Old Sacramento location includes parking information. We do not validate parking.

SAN DIEGO

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, please check in at your boarding location located at the pier. The ticket agent on duty will provide you with a boarding pass and direct you to the yacht. Once on board, introduce yourself to the Host/Hostess and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In San Diego, we have three main locations. Please check your confirmation to determine which is the correct location for your event. Our main ticket booth is located at 970 N. Harbor Dr, San Diego, CA 92101. Our secondary ticket booth is located at Grape Street Pier at 1800 N. Harbor Dr, San Diego, CA 92101. Our offices and event space are located at The Abbey at 2825 Fifth Avenue, San Diego, CA 92103. How do I get there and where do I park? Does Hornblower validate parking? A map to our San Diego location includes parking information. We do not validate parking.

MARINA DEL REY

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In Marina del Rey, we are located at 13755 Fiji Way, Marina del Rey, CA 90292. How do I get there and where do I park? Does Hornblower validate parking? A map to our Marina del Rey location includes parking information. We validate parking for the first two hours.

NEWPORT BEACH

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In Newport Beach, we are located at 2431 West Coast Highway, Newport Beach, CA 92663. How do I get there and where do I park? Does Hornblower validate parking? A map to our Newport Beach location includes parking information. We do not validate parking.

LONG BEACH

Where or how do I pick up my tickets?

We use a ticketless reservations system. Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself to the Host/Hostess on board the yacht and they will show you to your table. Be sure to get a confirmation number at the time of booking.

Where are you located?

In Long Beach, we are located at 100 Aquarium Way, Long Beach, CA 90802. How do I get there and where do I park? Does Hornblower validate parking? A map to our Long Beach location includes parking information. We do not validate parking.

TORONTO

Where are you located?

Toronto: 207 Queens Quay West , Toronto ONT